Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
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Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Brilliant...”

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Dec 20,2018
Minithumbup
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Nicola Barnard
By: 'Doris'
Dec 20,2018
1 people found
this helpful
Excellent service. Very professional, friendly and extremely knowledgeable of the market. Would highly recommend Nicola and the team at Hannells....
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Comment on agent fees
Market rate
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Jan 09, 2019
View all comments (1)
Thank you Doris for reviewing our services and we were all pleased to hear your kind comments on the service you received. Kind regards Nicola & all at Allestree branch ...

“Thank you to the Mickleover team for an excellent job ......”

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Dec 17,2018
Minithumbup
By: 'Long'
Dec 17,2018
0 people found
this helpful
Thank you to the Mickleover team for an excellent job well done on the house sale. A very highly professional team and great service. A special thank you to Cally for all her hard work, Michelle for the great feed-back and Sarah for securing the ...
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Comment on agent fees
The team had to work hard the the Fee's, so worth the money paid.
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“Mrs...”

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Dec 17,2018
Minithumbup
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Jenna Dolman
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Heather James
By: 'Brown'
Dec 17,2018
1 people found
this helpful
I have dealt with this team for a couple of years.They all show a professional attitude at all times.They are very helpful and know the letting business.Jenna reacts to any issues and Heather does a soperb job of taking the photos of ...
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Comment on agent fees
Agent fees are reasonable and it is a consideration when choosing an agent as changes in buy to let over the last few years is making it a less attractive choice to invest your savings.
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“Great thanks...”

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Dec 17,2018
Minithumbup
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Leanna Holmes
By: 'Rob'
Dec 17,2018
1 people found
this helpful
Very good service, anything unclear to me was clarified, providing clarity and reassurance with no fuss. Professional but still friendly, its been as easy so far as these things can be really. thanks....
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Comment on agent fees
Well, they are are Hannells fees that ive been charged, and they are very high- it is what it is. That's down to Hannells.
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Was this helpful? Yes

“very good start...”

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Dec 15,2018
Minithumbup
By: 'Lee'
Dec 15,2018
0 people found
this helpful
We have just let out our property recently through Hannells Lettings. We have been very pleased with the services that we have received from them....
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Comment on agent fees
Agent's Fees are fair.
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Was this helpful? Yes

“Very quick and easy sale!...”

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Dec 13,2018
Minithumbup
By: 'Grant'
Dec 13,2018
1 people found
this helpful
We can't thank the staff at Hannells enough for our very speedy sale! Within 1 day of putting our house on the market with them we had numerous viewings and an offer at full asking price which we accepted! The sales progression department then took over ...
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Comment on agent fees
Industry average!
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Was this helpful? Yes
By: Nicola Barnard
Jan 09, 2019
View all comments (1)
Thank you Grant for taking the time to write your review, it was a pleasure to sell your property & so quickly. Best wishes in your new home Nicola & The Allestree Team ...

“Excellent service...”

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Dec 13,2018
Minithumbup
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Aimee Thornton
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Michelle Tinson
By: 'AT'
Dec 13,2018
0 people found
this helpful
From initial contact through the pathway of selling your home, the professional team at Hannells Chaddesden have been exceptional. The process of home selling was fully explained at the valuation stage and an appointment for photographs and EPC quickly arranged. Viewings were conducted by The ...
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Comment on agent fees
Excellent value for money
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Was this helpful? Yes

“My First House...”

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Dec 12,2018
Minithumbup
By: 'Lauren'
Dec 12,2018
0 people found
this helpful
Hannells have been exceptional with helping me and my partner buy our first home together. They were so on the ball and made me feel at ease with the whole process (which can sometimes be long and stressful). Shout-out to Sarah Gascoigne who helped us ...
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“Brilliant service...”

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Dec 08,2018
Minithumbup
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Leah Stares
By: 'Abbs54'
Dec 08,2018
1 people found
this helpful
All the staff brilliant but Leah always helped regarding any issues, Pam also very helpful regarding putting property on the market . Would highly recommend....
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Comment on agent fees
Good and clearly explained
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Jan 09, 2019
View all comments (1)
Thanks you Abbs for your review & your kind comments of your moving experience with Hannells. With kind regards Nicola & all at Allestree branch ...

“Fabulous Service...”

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Dec 07,2018
Minithumbup
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George Shore
By: 'Chez'
Dec 07,2018
1 people found
this helpful
I'd like to thank Hannells for putting my house on the market within 24 hours and then getting 5 viewings the following day! The whole team have ben fantastic, I'd like to thank George in particular for being so patient with me & for taking such fantastic photographs. ...
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Was this helpful? Yes
By: Nicola Barnard
Dec 07, 2018
View all comments (1)
Thank you for your kind words & taking the time to write a review on your Hannells moving experience, it was a pleasure for us all to read. With our proactive approach we looking forward to selling your house very soon.Kind regards Nicola & the Allestree team ...

“Highly recommended!...”

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Dec 07,2018
Minithumbup
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Sarah Gascoigne
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Michelle Tinson
By: 'Jassous'
Dec 07,2018
0 people found
this helpful
This is arguably one of the most professional and friendly estate agencies in Derby. They are to the point, welcoming and they go out of their way to make things happen. Highly recommended!...
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Comment on agent fees
Good
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Was this helpful? Yes

“An amazing service...”

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Dec 06,2018
Minithumbup
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Michelle Tinson
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Amy Boole
By: 'Kendal'
Dec 06,2018
0 people found
this helpful
We received an amazing service from Michelle and Amy.They confirmed all veiwings and gave feedback. Keeping us up to date all the way through. Even our buyers, and solicitor commented on the service at Hannell. We had our house valued by about 6 agents, Hannels ...
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Comment on agent fees
The fees were on a par with other agents
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Was this helpful? Yes

“Fantastic...”

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Dec 06,2018
Minithumbup
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Leanna Holmes
By: 'Diju'
Dec 06,2018
1 people found
this helpful
Outstanding service - from the viewings to the final delivery of the house. They know what they are doing and taking ownership and prompt responses when required. I lived in multiple areas in the UK and I never faced such a smooth transition for a ...
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Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hollie Clayton
Apr 09, 2019
View all comments (1)
Thank you for your kind words Diju. We are all so glad here at Hannells the process was smooth from start to finish. Please do let us know if there is anything else I can help you with. Kind Regards Hollie and the rest of the team from Lettings. ...

“Friendly & Helpful...”

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Dec 05,2018
Minithumbup
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Eliza Tudgay
By: 'J'
Dec 05,2018
1 people found
this helpful
Really pleased we were able to secure our new home on the time that works for us. Great effort by Holly Edmunds and the team to organise everthing efficiently! Very friendly team. Always helpful and understanding. Keep it up!...
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Was this helpful? Yes

“Great communication, friendly and approachable...”

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Dec 05,2018
Minithumbup
By: 'Becky'
Dec 05,2018
1 people found
this helpful
I would recommend using this estate agency as I have found all the staff to be very friendly and approachable. In particular, my sale and purchase was handled very well and I was kept up to date with all viewings and feedback from prospective buyers. ...
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Comment on agent fees
Good
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Dec 05, 2018
View all comments (1)
Becky thank you for your review & sharing your experience. We pride ourselves in excellent customer service & look forward to helping you move into your new home. Kind regards Nicola & all at Allestree ...

“Very professional...”

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Dec 04,2018
Minithumbup
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Niki Younger
By: 'Grey'
Dec 04,2018
0 people found
this helpful
I have recently listed my property through the Chellaston team! Nic the branch manager was very helpful when calling up with my initial interest in getting my property marketed. The branch got me booked in for a valuation with Heidi who made me feel very ...
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Comment on agent fees
Good
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Heidi Bainborough
Jan 07, 2019
View all comments (1)
Wow, what a fab review. Thank you so much for the kind words about the service you have received so far... Our review means so much to us as a business so thank you again! ...

“Great Service...”

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Dec 04,2018
Minithumbup
By: 'Tamara'
Dec 04,2018
0 people found
this helpful
We have recently bought a property which was for sale with Hannells. We found they provided an excellent service and were very quick to respond with any questions we had for them. We love our new home and if we were ever to move again ...
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Comment on agent fees
Unsure as we bought with Hannells and did not sell with them.
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“Brilliant...”

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Dec 03,2018
Minithumbup
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Nicola Barnard
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Sara Walker-Bradley
By: 'Emily'
Dec 03,2018
0 people found
this helpful
My partner and I are first time buyers , it's been a very stressful few months due to him graduating university, starting new jobs and planning our wedding . Hannells have been fantastic. We've had positive correspondence with Leah, Nicola and Sara . They've been prompt with emails , ...
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Comment on agent fees
Good
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Was this helpful? Yes
By: Nicola Barnard
Dec 03, 2018
View all comments (1)
Emily thank you for writing your review, its been a pleasure to make your moving experience less stressful. Wishing you lots of happiness in your new home. Nicola & the Allestree team ...

“excellent service!...”

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Dec 03,2018
Minithumbup
By: 'Mr'
Dec 03,2018
0 people found
this helpful
Rob is a credit to Hannells, very helpful and will always try to help you. Will call when he says he will and follows up!...
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Comment on agent fees
Same as others
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Dec 03, 2018
View all comments (1)
Thank you for the review.. We are pleased that you felt Robert provided you with the service our Vendors expect.. The whole team thank you. ...

“Good service...”

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Nov 30,2018
Minithumbup
By: 'Sheila'
Nov 30,2018
0 people found
this helpful
I originally went for another agent (bad choice). Pam phoned in October to say she noticed property was still on market. Changed over to Hannels and this has been seamless ....
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Comment on agent fees
Good
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Was this helpful? Yes
By: Nicola Barnard
Nov 30, 2018
View all comments (1)
Shelia it has been a pleasure to help you secure a sale on your property within 6 weeks, thank you for taking the time to write your kind comments. Assuring you our close attention at all times. Nicola & the Allestree team ...

“Excellent...”

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Nov 30,2018
Minithumbup
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Amy Boole
By: 'Peter'
Nov 30,2018
0 people found
this helpful
Hannels made it easy to sell our house. They found us a buyer who offered the asking price within three days of the house being put on the market and we had moved in less than three months! They handled everything and Amy kept us ...
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Comment on agent fees
Similar to other agents.
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Was this helpful? Yes

“Superb Service...”

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Nov 30,2018
Minithumbup
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Leah Stares
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George Shore
By: 'Daniel'
Nov 30,2018
0 people found
this helpful
Excellent service - from the viewings with George, who clearly has a deep understanding of the area and properties, through to the offer negotiation and sales progression with Leah and Zoe, both of whom are professional, good to deal with and thoroughly transparent, the whole ...
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By: Nicola Barnard
Nov 30, 2018
View all comments (1)
Thank you Daniel for your kind comments regarding your buying experience with all the staff here at Allestree, we pride ourselves in our high customer service standards & we look forward to helping you further in the future. Kind regards Nicola & all the team ...

“Exceptional service...”

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Nov 29,2018
Minithumbup
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Nicola Barnard
By: 'Liz'
Nov 29,2018
0 people found
this helpful
From the moment I contacted Hannells for a viewing appointment, everyone I have dealt with has been not just thoroughly professional and helpful, but extremely kind and supportive....
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Comment on agent fees
Good value for an excellent service
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By: Nicola Barnard
Nov 30, 2018
View all comments (1)
Thank you Liz for your kind review & taking the time to share your experience. It was a pleasure for us all to read. Kind regards Nicola & the Allestree Team ...

“Exceptional....”

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Nov 29,2018
Minithumbup
By: 'Scott'
Nov 29,2018
0 people found
this helpful
Julianna has been a brilliant help through all stages of the process so far. From arranging viewings, to dealing with offers and solicitor handovers. Julianna was always quick to deal with any request and just as quick to keep me updated with any changes. I'd ...
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Comment on agent fees
Good
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By: Julianna
Nov 29, 2018
View all comments (1)
Hi Scott, it really means a lot to get positive feedback, thank you very much for taking time to write this lovely review! ...

“Helpful. Effective. Sold....”

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Nov 28,2018
Minithumbup
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Alex Simpson
By: 'Mark'
Nov 28,2018
0 people found
this helpful
Hannells in Littleover sold my house where Purplebricks had failed miserably. They managed to help me sell my property without ever visiting the office (from some 300 miles away), nothing was ever too much trouble (visiting the house to pass documents to solicitor or take meter ...
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“House Purchase...”

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Nov 28,2018
Minithumbup
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Amy Boole
By: 'ChrisE'
Nov 28,2018
0 people found
this helpful
Amy has been fantastic throughout the whole process with helping getting things moving, despite te best efforts of the worlds most useless soiciyor trying to slow everything down. I'd happily recommend Hannells to anyone. Also thanks to Sarah and Richard for helping to get my ...
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Was this helpful? Yes

“Super friendly and helpful...”

Share on :
Nov 27,2018
Minithumbup
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Michelle Tinson
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Aimee Thornton
By: 'Steph'
Nov 27,2018
0 people found
this helpful
I've used Hannells to sell my property and the whole team we're really friendly and hardworking throughout the whole process. They had plenty of advice for things to do to help it sell and were always super good at providing prompt and constructive feedback. I'd ...
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Comment on agent fees
Fixed fees meant I knew exactly how to budget for the end of the sale.
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Was this helpful? Yes
By: Michelle Tinson
Nov 27, 2018
View all comments (1)
Thankyou so much Steph for the kind review. The whole team really appreciate you taking the time to share your experience ...

“Valuation...”

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Nov 27,2018
Minithumbup
By: 'Gemma'
Nov 27,2018
0 people found
this helpful
Heidi valued my property, she was honest and professional, and gave me friendly advice about renting it or selling it as I wasn't sure what to do. I felt relaxed and better informed about my decision. :)...
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Comment on agent fees
Good
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Was this helpful? Yes
By: Heidi Bainborough
Nov 28, 2018
View all comments (1)
Thank you so much for taking the time to send a review. We are very pleased that you were happy with the advice given and found it helpful. ...

“Professional yet friendly...”

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Nov 27,2018
Minithumbup
By: 'Tom'
Nov 27,2018
0 people found
this helpful
Heidi visited us to give a valuation. She provided plenty of support for that valuation and was confident that now was a good time to market our property. She was knowledgeable about the local area and market. Tom visited to take photos and measurements of ...
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Comment on agent fees
They were open about the fees and explained to us our options to cancel at no cost to us if we withdrew our property from sale.
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Was this helpful? Yes
By: Heidi Bainborough
Nov 28, 2018
View all comments (1)
Thank for for taking the time to complete a review for us. We are so pleased we sold your property so quickly and we wish you lots of happiness in your new venture! ...

“House Sale Allestree...”

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Nov 26,2018
Minithumbup
Staff profile picture
Nicola Barnard
By: 'Dave'
Nov 26,2018
0 people found
this helpful
I have nothing but praise for Nicola. Punctual, polite, professional & above all succeeded in selling my property within a few weeks of appointing her after failing for a year with other agents. Recommend her without hesitation...
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Comment on agent fees
A bit high. Should have taken the special offer deal earlier in the year. My mistake
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Was this helpful? Yes
By: Nicola Barnard
Nov 27, 2018
View all comments (1)
Thank you for your comments Dave & taking the time to write us a review on your Hannells moving experience. We are glad our proactive approach to house selling has secured you a buyer in such a quick timescale. Assuring you our close attention at all times. Kind regarding Nicola & the Allestree Team ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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