Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Polite, professional, and knowledgeable...”

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Jan 22,2019
Minithumbup
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Sara Walker-Bradley
By: 'Thomas'
Jan 22,2019
2 people found
this helpful
We purchased an investment property via Hannells and were impressed with the service. Although Hannells were ultimately representing the seller, they kept us upto date with progress of the sale and helped move things along even when the solicitors were slow. They answered questions and ...
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Comment on agent fees
The agent represented the seller so we paid no fees (as the buyer).
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Jan 22, 2019
View all comments (1)
Thank you Thomas for taking the time to write your review & your comments. We pride ourselves in high customer service & are pleased to hear your experience with Hannells has been a good one. Kind regards Nicola & the team at Allestree ...

“Excellent Communication...”

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Jan 22,2019
Minithumbup
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Leanna Holmes
By: 'Mr'
Jan 22,2019
2 people found
this helpful
We are letting out our properly whilst living 130 miles away and nothing has been too much trouble for Leanna and her team. From seeking out tenants to arranging extra sets of keys and a gas safety certificate, everything has been dealt with quickly and calmly. ...
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“Excellent Service...”

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Jan 21,2019
Minithumbup
Staff profile picture
Sarah Gascoigne
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Amy Boole
By: 'Stuart'
Jan 21,2019
0 people found
this helpful
Sarah and Amy have both gone above and beyond what could be expected, keeping us constantly informed and helping with every aspect of our sale and purchase....
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“At last a happy customer...”

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Jan 20,2019
Minithumbup
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Rachel Daly
By: 'Marjorie'
Jan 20,2019
0 people found
this helpful
My property sale has just completed after 14 months. The first 10 months were a bit of a nightmare with two aborted sales, but the last 4 months have been much better since Steve Crookes and Gail Cieslak took over responsibility for after sales and I am pleased ...
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“Excellent service great brochure sold to first viewer on day 1...”

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Jan 19,2019
Minithumbup
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Eve Holmes
By: 'Pete'
Jan 19,2019
0 people found
this helpful
Great service and valuation I always use this agent, would highly recommend to anyone buying or selling. Good follow up service. Many thanks....
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Comment on agent fees
Good
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Was this helpful? Yes

“House Purchase...”

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Jan 17,2019
Minithumbup
By: 'Will'
Jan 17,2019
2 people found
this helpful
Prompt, polite service, staff members were helpful an informative. All communication was responded too quickly. Can't fault service provided....
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““Outstanding throughout...”...”

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Jan 17,2019
Minithumbup
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Aaron Curd
By: 'Mr'
Jan 17,2019
1 people found
this helpful
Thanks to all staff ,especially to Aaron,Martin & Micheal Smith.Excellent service,very friendly and very efficient.Aaron big thanks to you for your good support ,understanding,and regular updates all the time.Would highly recommend you all three.Provided a stress free service....
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Was this helpful? Yes
By: Angie Taylor
Jan 17, 2019
View all comments (1)
Thank you Mr and Mrs Joseph.. we are so pleased we delivered the "complete moving experience" The whole team work tirelessly to achieve this and it was a pleasure to help.. ...

“Excellent Service...”

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Jan 17,2019
Minithumbup
Staff profile picture
Michelle Tinson
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Amy Boole
By: 'Colm'
Jan 17,2019
0 people found
this helpful
Great customer service throughout quiet a long sale agreed period. Was getting regular updates from Amy my dedicated office contact. When I first signed up with Hannells, I just popped into the office, Michelle had all the paperwork ready to go through and sign, then ...
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Comment on agent fees
I think the agents fees are very fair for the service provided.
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Was this helpful? Yes

“house sale / buy...”

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Jan 16,2019
Minithumbup
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Sarah Gascoigne
By: 'd.unwin'
Jan 16,2019
0 people found
this helpful
very pleased with the way sarah has dealt with the sale of my property and the buying of a new property, she has kept me informed on all levels of progress, and answered any queries i have asked her....
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“Happy Customer...”

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Jan 15,2019
Minithumbup
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Michelle Tinson
By: 'jym'
Jan 15,2019
1 people found
this helpful
We have been happy with the communication and progression of our sale. Many thanks for keeping us in touch and securing a sale....
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“Excellent service...”

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Jan 15,2019
Minithumbup
By: 'Lee'
Jan 15,2019
1 people found
this helpful
The team at Hannells on Nottingham Road in Chaddesden have been so helpful and I would definately recommend to others....
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Comment on agent fees
Good
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“Excellent...”

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Jan 15,2019
Minithumbup
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Sarah Gascoigne
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Michelle Tinson
By: 'Catherine'
Jan 15,2019
1 people found
this helpful
Can not thank the girls in the office enough, very efficient, very informative and helpful nothing is any trouble, would highly recommend...
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“2 house sale in 1 year!...”

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Jan 15,2019
Minithumbup
By: 'Littleover'
Jan 15,2019
0 people found
this helpful
I'd like to thank everyone at Hannells Littleover for selling my mum's house and for there professional way in which they conducted the sale. I used Hannells for the sale of my own house about a year ago and they were great. So when my ...
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Comment on agent fees
Average
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Was this helpful? Yes
By: Angie Taylor
Jan 16, 2019
View all comments (1)
it was a real pleasure to look after you through both journeys.. We are here to guide you through from start to finish and would be happy to do so again... Stay in touch!!! ...

“Professional & helpful from the outset...”

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Jan 14,2019
Minithumbup
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Heather James
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Eliza Tudgay
By: 'Mrs'
Jan 14,2019
1 people found
this helpful
The Team at Handel's have provided a first class service from the outset. It is the first time we have ever rented out our property and they have made it simple and stress free, guiding us through the process and finding the perfect tenants. Thank ...
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Comment on agent fees
Very reasonable for such a full service
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Was this helpful? Yes
By: Hollie Clayton
Feb 05, 2019
View all comments (1)
Thank you Mrs W, for your lovely review for Heather and Eliza. We are so pleased we found you the perfect Tenants. Kind Regards Hollie and the Team at Lettings. ...

“Fantastic...”

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Jan 14,2019
Minithumbup
By: 'Vicki'
Jan 14,2019
1 people found
this helpful
Professional and efficient service, I would not hesitate to recommend Hannells, kept me updated on the sale going through Thanks for the great service...
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Was this helpful? Yes

“Fabulous service from beginning to end. Kept fully up to date. Everything ran very smoothly. Really friendly efficient staff....”

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Jan 14,2019
Minithumbup
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Sarah Keeling
By: 'Karen'
Jan 14,2019
0 people found
this helpful
Fabulous service from Sara Michelle and eve, from start to finish. Kept up to date every step of the way. Took the pressure of us and everything went very smoothly. Would def use this branch again if ever moving again....
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“Sold my house efficiently and quickly...”

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Jan 14,2019
Minithumbup
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Alex Simpson
By: 'Jody'
Jan 14,2019
0 people found
this helpful
Can't recomend thesee members of staff enough. Handled my sale really well and worked hard to ensure the sale went through efficiently. The buyer was problematic and tried to micro manage and Alex was sympathetic and understanding of my circumstances....
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Comment on agent fees
Bad on the whole, wastold 1% including VAT then was charged 1.2%. Totally unacceptable to quote false figures and not rectify this before charging. This reflects on one person and not Hannells on the whole.
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Was this helpful? Yes

“An Excellent, stress free experience....”

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Jan 13,2019
Minithumbup
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Eliza Tudgay
Staff profile picture
Leanna Holmes
By: 'Ria'
Jan 13,2019
1 people found
this helpful
I had such an excellent experience with Hannells lettings. Each member of staff I dealt with certainly went the extra mile to ensure that my house move was stress free and exciting. They answered many of my questions without hesitation and I know they all ...
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Comment on agent fees
I would say a fair price in comparison to.othet agencies
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Was this helpful? Yes
By: Hollie Clayton
Apr 05, 2019
View all comments (1)
Thank you for your kind words Ria. I am so pleased we found you a perfect new home! We are glad you are now settled. Please do let us know if you need anything else. Kind Regards Hollie and the rest of the team at Lettings. ...

“Poor Communication...”

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Jan 11,2019
Minithumbdown
By: 'Paige'
Jan 11,2019
1 people found
this helpful
Poor Communication from start to finish, we went away for a year and rented our property through Hannells with the Gold Package, I still don't know what we were supposed to get with that. I had to email every month and ask what was happening ...
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Comment on agent fees
We paid £46 per month for a supposed stress free, fully managed service and never got it.
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Was this helpful? Yes

“Fantastic service and very efficient would not hesitate to use hedition at Hannells again really satisfied...”

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Jan 10,2019
Minithumbup
By: 'Allen'
Jan 10,2019
0 people found
this helpful
Heidi was very professional and efficient and extremely knowledgeable about houses and the local housing market. She has expedited at speed the sale of the house at a good price I am very pleased with the service it is great....
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Comment on agent fees
Fees are excellent for the service provided no complaints at all.
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Was this helpful? Yes
By: Heidi Bainborough
Feb 25, 2019
View all comments (1)
Thank you for taking the time to complete a review for us. They mean so much to us as a business and I am delighted you are happy with the service so far. ...

“Very professional...”

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Jan 04,2019
Minithumbup
By: 'Julia'
Jan 04,2019
0 people found
this helpful
Gemma has been very helpful during the negotiations, giving us regular updates, thanks to that the process has been quick and easy. She answered all our queries in a quick and professional way. I highly recommend Hannells....
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“Excellent customer service...”

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Jan 04,2019
Minithumbup
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Rachel Daly
By: 'Rizwan'
Jan 04,2019
0 people found
this helpful
Gail and Rachel have both been excellent in keeping me posted about updates on the property. The most important thing was what I found helpful was the quick reply to emails. I will definitely be acquiring more properties from this agent in the future for ...
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Comment on agent fees
Not applicable
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“Selling a house...”

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Jan 03,2019
Minithumbup
By: 'Dilys'
Jan 03,2019
0 people found
this helpful
We were impressed by the speedy, professional, friendly service given by all the staff involved in selling our house. They kept us fully informed, made constructive suggestions and were calming and supportive when we were anxious....
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Comment on agent fees
Very reasonable
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“Excellent Service...”

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Jan 03,2019
Minithumbup
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Niki Younger
By: 'PW'
Jan 03,2019
0 people found
this helpful
I just had to write a review to say how pleased I am with the service I have received from Hannells in Chellaston. I had had other agents out for the initial valuation but when Heidi came out I knew I would use her regardless ...
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Comment on agent fees
good
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Was this helpful? Yes
By: Heidi Bainborough
Jan 07, 2019
View all comments (1)
Thank you for taking the time to write such a lovely review. We are so pleased we have been able to help you on the sale of your property and we wish you lots of happiness in your new home! ...

“Efficient service with a smile...”

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Jan 02,2019
Minithumbup
By: 'MrsH'
Jan 02,2019
0 people found
this helpful
Punctual. Knowledgeable ref local market and recent selling prices. Approachable. Accurate valuation. Clearly explained Ts&Cs and fees. Summarised everything in writing then and there. Was able to prepare a contract on the day and arrange for photos to be taken. Very efficient and friendly....
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Comment on agent fees
Clearly explained and reasonable.
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By: Heidi Bainborough
Jan 07, 2019
View all comments (1)
Thank you so much for your kind words, really pleased you were happy with the valuation and advice provided and we wish you lots of luck on your new venture! ...

“Mrs...”

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Dec 28,2018
Minithumbup
By: 'Hazel'
Dec 28,2018
0 people found
this helpful
Gail was a great point of contact between all parties to enable a smooth sale and purchase. Very professional and personable. Thank you....
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“Property Sale...”

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Dec 24,2018
Minithumbup
By: 'Dan'
Dec 24,2018
1 people found
this helpful
Overall I would say it was a positive experience selling my property through Hannells. My initial meeting with Nicola was very pleasant and helpful, the photographs George took for the website were impressive and particular thanks to Sara in sales progression for keeping me fully ...
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Comment on agent fees
I found the fees quite acceptable
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Was this helpful? Yes
By: Nicola Barnard
Jan 09, 2019
View all comments (1)
Thank you Dan for taking the time to write a review & your kind comments. It was good to hear your your moving experience was a good one. Kind regards Nicola & The Allestree team ...

“Friendly, good communication and super quick!...”

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Dec 20,2018
Minithumbup
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Eliza Tudgay
By: 'Rehan'
Dec 20,2018
1 people found
this helpful
Mainly dealing with Holly who was super helpful and very responsive. She would get back to any queries I had pretty quickly and also guided me through what I needed to provide which was useful. Only came across Eliza on the day the tenant moved ...
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Comment on agent fees
I letted before with IMS who were cheaper but given the service I got from Hannells I was happy with the cost
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Was this helpful? Yes
By: Hollie Clayton
Dec 21, 2018
View all comments (1)
Hi Rehan, Thank you for your very kind words about the staff here at Hannells Lettings. We are all so pleased the whole process was smooth and we have found a lovely tenant for your property. If you need anything else, please don't hesitate to let us know. Kind Regards Hollie Clayton and everyone else at Hannells Lettings. ...

“Great service...”

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Dec 20,2018
Minithumbup
By: 'Alison'
Dec 20,2018
1 people found
this helpful
I'm a private landlord and I used Hannells Lettings one-off service for the tenant's check-out inspection/inventory. It was really easy to organise and the team there were a pleasure to deal with. Very friendly and helpful. I'd use again....
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Comment on agent fees
Standard fee.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hollie Clayton
Dec 21, 2018
View all comments (1)
Hi Alison, Thank you for your review, we are so thrilled we could help you with the Check-out inspection. Please let me know if you need anything else. Kind Regards Hollie and the Team at Hannells Lettings. ...

“Very Happy...”

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Dec 20,2018
Minithumbup
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Leanna Holmes
Staff profile picture
Eliza Tudgay
By: 'Michelle'
Dec 20,2018
1 people found
this helpful
Very happy with the service received from Leanne and Eliza. Both very professional and lovely to deal with through the whole moving experience....
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Comment on agent fees
Quite expensive but when it comes to renting it's what I expected.
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Was this helpful? Yes
By: Hollie Clayton
Dec 27, 2018
View all comments (1)
Hi Michelle, Thank you for your kind words about Leanna and Eliza. We are happy you have had a great moving experience from all the team here at Hannells Lettings. Kind Regards Hollie. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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