96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
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Debbie
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Heather
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Aaron
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Aimee
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Lorna
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Amy
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Jo
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Alex
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Lauren
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Emma
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Amanda
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Michelle
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Eve
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Nicola
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Sara
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Olivia
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Sarah
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Sarah
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Chloe
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Sam
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Mya
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Rebecca
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Emma
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George
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Sally
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Leah
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Keilia
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Jenna
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Emma
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Vicky
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Oliver
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clare
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Bonnie
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Olivia
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Rachel
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Gemma
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Tom
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Kerrie
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Kim
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Sharon
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Lilly
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Pam
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Nicola
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Louise
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Amy
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Michael
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Joe
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James
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Latest Reviews
View all Reviews 3250Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
9th Jan 2025
reviewed by 'Joanne Ellis'
8th Jan 2025
reviewed by 'Linu'
6th Jan 2025
reviewed by 'Sherrie Grant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 213 | 9 | 330 | 20 | 1466 | 60 | 945 | 63 | 127 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
12
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
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110% stress free with the way things have gone from start to finish
Made the whole process of becoming a new tenant easy
Always had time to answer all your questions...
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Comment on agent fees
Good
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Feb 08,2019
Feb 08,2019
0
people found
this helpful
this helpful
From the first meeting to the last so so helpful,always very professional and correct,was quided through all the steps regarding sale superbly,all the staff are so calming to deal with,especially when dealing with a potential problem,can not thank them enough....
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Comment on agent fees
As agreed very fair
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Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Comment on agent fees
Ok
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Yes
“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us.
They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
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Yes
Feb 08,2019
Feb 08,2019
1
people found
this helpful
this helpful
The girls are always plesent to talk to have have kept us well informed on the progress of the sale. All currently going to plan...
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Comment on agent fees
Slightly high when you add Vat but we are getting what we pay for
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Feb 08, 2019
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Thank you for your review & we were all pleased to hear your comments. Kind regards Nicola & The Allestree Team ...
Feb 07,2019
Feb 07,2019
0
people found
this helpful
this helpful
Right from the first phone call the staff at Hannells have been there for my partner and I, arrangeing viewings and meetings. Nothing has been to much trouble.
I thank them all for helping us buy our first property...
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Feb 07,2019
Feb 07,2019
1
people found
this helpful
this helpful
From the moment I made the appointment to view the property, the service I have received cannot be faulted. Eliza showed me around the house and was very friendly. She even let us back in to double check something we'd forgotten to check for (This ...
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Comment on agent fees
I think the fees seem to be in line with other Agent's
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Feb 07,2019
Feb 07,2019
0
people found
this helpful
this helpful
A difficult journey to purchasing our home but felt well supported by this positive team, especially Michelle in sales progression...
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Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
Michelle was very helpful and friendly could not fault in any way!
Richard shown us around the house on a couple of occasions and was great!...
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Feb 05,2019
Feb 05,2019
0
people found
this helpful
this helpful
All the agents I spoke with were very helpful especially Gail and Natalie. I would definitely recommend to any buying or selling their home....
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Feb 05,2019
Feb 05,2019
0
people found
this helpful
this helpful
Both Sarah and Amy have been extremely helpful throughout the purchase of my new home, providing a professional and friendly service over the past few months....
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Feb 05,2019
Feb 05,2019
0
people found
this helpful
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Emma was polite and courteous and handled our offer efficiently by keeping us informed throughout. She arranged for the memorandum of sale to be forwarded to our solicitors very quickly, and the purchase is now going through....
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Comment on agent fees
N/A
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Feb 06, 2019
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Thank you taking the time to post such a positive review.. Wishing you all the best with your purchase and be assured Hannells excellent sales Progressor Alex will guide you through to completion... ...
Feb 05,2019
Feb 05,2019
0
people found
this helpful
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Aaron was great during the purchase and alex went beyond in the completion , would strongly reommend both and thank them for their help...
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Feb 04,2019
Feb 04,2019
0
people found
this helpful
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Fast and efficient service from start to finish. Lots of communication with us about the sale of the property.
All the team at the branch have been very good.
Easy to work with, just a great team....
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Comment on agent fees
Agents fees were very competitive
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Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
We purchased a property in Shardlow via Hannells Alvaston branch. Initially we were shown around the property by Toby, who was both professional and honest.
We dealt mostly with Natalie for the purchase, who was always helpful and happy to accommodate any requests.
We would ...
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Feb 03,2019
Feb 03,2019
0
people found
this helpful
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Gail was always happy to help with any queries and always rang back if a message was left. Very helpful in sorting out the solicitor that was holding every thing up....
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Comment on agent fees
Reasonable
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Yes
Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I have sent this e-mail to show how grateful I am for the help and service I received from your staff. Eliza showed me around a couple of properties and did the handover at the chosen property, Heather showed me around the chosen property, the ...
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Feb 01,2019
Feb 01,2019
1
people found
this helpful
this helpful
I would just like to thank Hannells for their immense effort they put in with the sale of my house, so professional and kept upto date with every step of the sale, even, with the sale being completed yesterday the purchaser asked for a final ...
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Feb 01, 2019
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Thank you Ian for the amazing review..as you know we work tirelessly to provide the "complete moving experience" It was a pleasure working with you Ian and look forward to the next time... ...
Jan 30,2019
Jan 30,2019
3
people found
this helpful
this helpful
I found Nicola, Leah and Zoe to be professional and friendly at all time. There efforts to assist us in finding a new home were fantastic. Everything is followed up in writing and even follow up call to check you would still be attending a ...
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Comment on agent fees
Fees were higher than another agent offered, but I appreciate they have a pricing structure. I f they had come closer to the price we may have chosen Hannells to market the property.
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Jan 30, 2019
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Thank you both for taking the time to write your review & I'm pleased to see your Hannells moving experience is a good one. We shall of course keep you updated on the progress of your purchase. Kind regards Nicola & all the team at Allestree ...
Jan 29,2019
Jan 29,2019
0
people found
this helpful
this helpful
Whilst walking around Mickleover one day not thinking of selling my house I saw a property that caught my eye , I continued to walk into Hannells to ask if I could view the property Sarah did nothing more than drive me there in her car ...
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Comment on agent fees
Good
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Yes
Yes
Jan 28,2019
Jan 28,2019
1
people found
this helpful
this helpful
Over the last few month my partner and myself have been looking for the right rental property, aided by Leanne Holmer in the rental side of Hannells. I would like to say how helpful Natalie has been arranging visits for us and last minute viewings ...
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Comment on agent fees
Buyer so there are no fees
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Yes
Jan 28,2019
Jan 28,2019
1
people found
this helpful
this helpful
I rencently purchased a property from your Chaddesden branch of Hannells. When your'e stressed with buying a home this is just what you need, staff that are pleasant, fun and always have a smile.
Questions were answered and explained fully, any viewings of the property ...
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Jan 28,2019
Jan 28,2019
2
people found
this helpful
this helpful
The Pride Park team have given me a consistently high standard of service. I appreciate the way I am kept informed of all developments and provided with relevant documentation..
My properties are inner city and newly refurbished and the team has assisted me in my ...
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Comment on agent fees
OK
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Yes
Jan 28,2019
Jan 28,2019
1
people found
this helpful
this helpful
Very good customer service,reply on time,5 stars 10 out of 10,g o o d s e r vice...
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Comment on agent fees
Good
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Yes
Jan 27,2019
Jan 27,2019
1
people found
this helpful
this helpful
Hannells Chellaston Branch dealt with the sale of my Mum and Dads property. Heidi was the original point of contact and sorted everything out with Mum and Dad. I was not that involved at the beginning but I know from what Mum and Dad have ...
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Comment on agent fees
I did think the fees were high but I had not looked at other options with Mum and Dad and perhaps this is just the cost.
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Feb 25, 2019
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Thank you for such a lovely review. Amanda does an amazing job in ensuring the sales go through smoothly and we are so pleased that you were happy with the service provided. I am so pleased your parents were happy with the service provided by me during the valuation. We all wish your parents a very happy future in their new home! ...
Jan 26,2019
Jan 26,2019
3
people found
this helpful
this helpful
Hannells lettings staff are friendly, accomodating and they're so wonderful, because the friendly staff is always there to help you with your needs....
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Comment on agent fees
Good
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Mar 29, 2019
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Hi Kay, Thank you for your lovely review for Leanna and Donna. We at Hannells Lettings are so happy we helped with anything you needed. Kind Regards Hollie and the team at Lettings. ...
Jan 26,2019
Jan 26,2019
2
people found
this helpful
this helpful
Leanna has recently found a tenant for our property. She was very proactive and found the tenant very quickly. Leanna kept us updated at all stages and we would highly recommend....
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Comment on agent fees
Competitive
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Mar 26, 2019
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Thank you for your lovely review Clare. I am so pleased we found you a tenant promptly. Please do let us know if there is anything more I can help you with. Kind Regards Hollie and the team at Lettings. ...
Jan 25,2019
Jan 25,2019
2
people found
this helpful
this helpful
Heather explained exactly how the process worked and what i needed to provide from the start. She then guided me throughout and went above and beyond to secure a lodger that was a great match for my property. I cant recommend Heather and Hannells enough....
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Comment on agent fees
The fees are acceptable for such a great service.
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Feb 05, 2019
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Thank you for your lovely review Matt. We are so pleased here at Hannells we secured you with a Tenant, and explained the whole process from start to finish. Kind Regards Hollie and the team at Lettings. ...
Jan 24,2019
Jan 24,2019
3
people found
this helpful
this helpful
I'm a local investor and I have to say the service and local knowledge of the team at Hannells Allestree is second to none.
They have great attention to detail and always extremely receptive and understanding to my personal requirements as an investor and are ...
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Comment on agent fees
Fair for the service delivered.
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Jan 26, 2019
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Simon, thank you so much for taking the time to write a review & your comments. We pride ourselves in excellent customer service & will of course keep you advised of any further suitable properties. Kind regards Nicola & The Allestree Team ...
Jan 24,2019
Jan 24,2019
1
people found
this helpful
this helpful
I was very pleased with the way Heidi presented herself very professionaly. Heidi was very knowledgable & helpful with her advice & experience....
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Comment on agent fees
I found the fees very agreeable.
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Feb 25, 2019
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Thank you for your kind words. I am so grateful you have taken the time to complete this for us. I am so pleased you were happy with the advice provided during your valuation and good luck with your sale! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
