Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Latest Properties

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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
Staff profile picture
Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Excellent...”

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Feb 25,2019
Minithumbup
Staff profile picture
Eliza Tudgay
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Leanna Holmes
By: 'Freddie51'
Feb 25,2019
1 people found
this helpful
Found all the Hannells staff extremely helpful & professional especially Eliza Tudgay & Leanna Holmes. Nothing was too much trouble & both were really pleasant & helpful as renting was a new experience for me....
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Comment on agent fees
Fair fees as far as I could tell when comparing with other agents.
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“Professional and Attentive...”

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Feb 23,2019
Minithumbup
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Sarah Keeling
By: 'The'
Feb 23,2019
0 people found
this helpful
We had a very positive experience working with the Hannells team based at Mickleover in particular Sarah Keeling who went above and beyond regarding service level. She was confident that she could sell our unusual property and she did. We can't compliment her enough....
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Comment on agent fees
Competitive norm
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“Very helpful...”

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Feb 23,2019
Minithumbup
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Sara Walker-Bradley
By: 'Julia'
Feb 23,2019
1 people found
this helpful
Zoe was friendly and helpful, keeping me informed as my purchase proceeded. She answered all my questions and was very reassuring....
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By: Nicola Barnard
Mar 05, 2019
View all comments (1)
Hi Julia, thank you so much for your review & taking time to write one. We hope all is well. Kind regards Nicola & all at Allestree ...

“Very friendly and helpful...”

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Feb 22,2019
Minithumbup
Staff profile picture
Eliza Tudgay
Staff profile picture
Leanna Holmes
By: 'Anna'
Feb 22,2019
1 people found
this helpful
Friendly and helpful team Did their best to keep me informed throughout the process. Connected me to other relevant companies, eg safe and secure and homeshift to make move easier...
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Was this helpful? Yes

“Property Sale....”

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Feb 22,2019
Minithumbup
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Jo Riggott
Staff profile picture
Amy Boole
By: 'Craig'
Feb 22,2019
0 people found
this helpful
Fantastic service from start to finish. Staff members went above and beyond expectation to be honest. Perfect 10.👍 I would definitely recommend Hannells to any of my friends & family....
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Comment on agent fees
The fees reflect the service & I received a perfect service...✅
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Was this helpful? Yes

“Heidi...”

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Feb 22,2019
Minithumbup
By: 'BigAl'
Feb 22,2019
0 people found
this helpful
Heidi is so honest and friendly, a pleasure to have in our home. Excellent advice, and a credit to Hannells....
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Comment on agent fees
The fees are fine, especially when you get results.
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Was this helpful? Yes
By: Heidi Bainborough
Feb 25, 2019
View all comments (1)
Thank you for the lovely review. It was a pleasure to meet you both and such wonderful words, which mean a lot to me. So pleased that you both got the result we wanted! We wish you lots of happiness in your new home. ...

“Excellent service...”

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Feb 21,2019
Minithumbup
By: 'Elaine'
Feb 21,2019
0 people found
this helpful
Michelle Brown was a joy to correspond with.Allways cheerful,polite and helpful.The sale went throu,with only a minor hickup. I would allways use Hannells and would tottaly recommend them to all. Thankyou so much for everything you have done,and making a ...
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Comment on agent fees
Very good
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“Highly recommend...”

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Feb 20,2019
Minithumbup
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Michelle Tinson
By: 'Kay'
Feb 20,2019
0 people found
this helpful
All staff have been very helpful and made the process so easy. I can't recommend them all highly enough...
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Comment on agent fees
Set rate. Very competitively priced
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“Friendly...”

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Feb 19,2019
Minithumbup
By: 'Kevin'
Feb 19,2019
0 people found
this helpful
Heidi came to assess the value of the house, she was very professional but also good at putting us at ease the whole experience convinced us to go with Hannells rather a couple of other estate agents...
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Comment on agent fees
Seem the same as other agents were giving us
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Was this helpful? Yes
By: Heidi Bainborough
Feb 25, 2019
View all comments (1)
Thank you for taking the time to write a review for us. So happy you were pleased with the valuation experience. ...

“Excellent Work...”

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Feb 19,2019
Minithumbup
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Sara Walker-Bradley
By: 'Sheila'
Feb 19,2019
1 people found
this helpful
Have found the whole process of selling property stress free due to the staff at Hannells. Living a distance away could have proved difficult but staff, including Sara have gone above and beyond to make sure support has been given. Also have been kept updated ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes
By: Nicola Barnard
Feb 20, 2019
View all comments (1)
Thank you Shelia for your review, we were pleased to see your Hannells moving experience was an amazing one & it has been a pleasure to help you sell your property. Kind regards Nicola & the Allestree Team ...

“....”

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Feb 19,2019
Minithumbup
By: 'Mandi'
Feb 19,2019
0 people found
this helpful
Toby was very patient and informative on both viewings. Rob was excellent on the phone and face to face, making sure he answered my questions in easy to understand lingo....
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Comment on agent fees
Ok. Don't know the market but seemed fair.
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Was this helpful? Yes

“Satisfied purchaser...”

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Feb 19,2019
Minithumbup
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Sarah Keeling
Staff profile picture
George Shore
By: 'C&J'
Feb 19,2019
0 people found
this helpful
In the past few weeks we have had quite a lot of dealings with Hannels Mickleover with various staff members reference several house viewings.All the time the staff have been polite,courteous and very efficient with correspondence, emails for viewings etc. Having secured a ...
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“Excellent...”

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Feb 19,2019
Minithumbup
By: 'David'
Feb 19,2019
0 people found
this helpful
We found Hannells to be very helpful and quick at dealing with issues. They always had good advice when problems arose and were quick to act. Gail was always friendly and responsive and we had an all round first rate service....
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Comment on agent fees
Good
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“Exceptional...”

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Feb 18,2019
Minithumbup
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Amanda Aldenat
By: 'Amanda'
Feb 18,2019
0 people found
this helpful
From start to finish the team at Chellaston have been professional, friendly, caring and everything was handled in a timely and efficient way. They made a difficult time bearable for me...
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Comment on agent fees
Par for the course
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Was this helpful? Yes
By: Heidi Bainborough
Feb 25, 2019
View all comments (1)
Thank you for completing a review for us. I am so pleased that you were happy with the service provided by the Chellaston Branch especially during what was a very difficult time for you. We wish you lots of happiness moving forward. ...

“Poor service...”

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Feb 18,2019
Minithumbdown
By: 'Pete'
Feb 18,2019
3 people found
this helpful
Had a valuation visit today took time off work and the agent made me feel uncomfortable in my home then the value was a lot lower than others which was fine which I expected but didn't like the way was made to feel plus the ...
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Comment on agent fees
Don’t know
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Was this helpful? Yes

“Excellent Service...”

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Feb 18,2019
Minithumbup
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Nicola Barnard
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Sara Walker-Bradley
By: 'KS'
Feb 18,2019
2 people found
this helpful
I have brought through the Allestree branch of Hannells & could not fault the service from all the staff involved. Nicola, Sara, Leah, Zoe & Pam have always been so helpful & kept me fully updated on all developments. I would highly recommend. Thank you for all your ...
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Comment on agent fees
n/a
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Was this helpful? Yes
By: Nicola Barnard
Feb 20, 2019
View all comments (1)
Its has been lovely to hear your positive review of your house buying experience. We pride ourselves on a high level of customer service & are pleased to see we made your moving experience a great one, Thank you for taking the time to write a review. Kind regards Nicola & the Allestree Team ...

“Amazing from the start...”

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Feb 13,2019
Minithumbup
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Aaron Curd
By: 'Ward'
Feb 13,2019
0 people found
this helpful
Aaron has been fantastic looking after the sale of our property. We have been kept up to date and all our questions or requests were dealt with quickly and professionally....
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Comment on agent fees
Fees are aligned with the average for derby but the service provided is exceptional
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By: Angie Taylor
Feb 13, 2019
View all comments (1)
Hello to the lovely "Ward" family, It's great to see that our exceptional service has won the day again.. We are not the cheapest Agent in Derbyshire, we don't claim to be. But what we do is provide the "complete moving experience" and this sets us apart from lesser Agents. It has been a pleasure working with you and we will continue to provide the excellent service all the way to completion of the Sale. Thanks again!!! ...

“Excellent service...”

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Feb 13,2019
Minithumbup
By: 'Lisa'
Feb 13,2019
0 people found
this helpful
Great team good communications very knowledgable.Attention to detail.Thanks again would definitely reccomend sold our house within a week....
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Comment on agent fees
Good
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By: Heidi Bainborough
Feb 25, 2019
View all comments (1)
Thank you for taking the time to complete a review for us. We are delighted your home sold so quickly. Good luck on your new venture! ...

“Excellent service...”

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Feb 11,2019
Minithumbup
By: 'Katie'
Feb 11,2019
0 people found
this helpful
We purchased our first house through Hannells. They provided excellent service and kept us up to date every step of the way. They were always available to speak to us and answer any questions and worked well with our solicitor. I would recommend their services....
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Comment on agent fees
N/A
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By: Angie Taylor
Feb 11, 2019
View all comments (1)
Hi Katie Thank you for taking time to post such a positive review.. The team here at Littleover work hard to provide the "Complete moving experience" and we are happy you felt well looked after throughout the buying process... ...

“A very smooth sales process...”

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Feb 11,2019
Minithumbup
By: 'Elizabeth'
Feb 11,2019
0 people found
this helpful
As soon as we accepted a sale, we were handed over to a dedicated Sales Progressor, Michelle Brown. Michelle was very communicative in leading us through the process, keeping us informed along the way and even calling just to say nothing new had happened but ...
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Comment on agent fees
We felt the agent fees were fair.
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Was this helpful? Yes

“Great service...”

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Feb 11,2019
Minithumbup
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Leanna Holmes
Staff profile picture
Eliza Tudgay
By: 'Jessica'
Feb 11,2019
1 people found
this helpful
I've used Hannells prior to this move and always received great customer service. However this time I feel like they helped out a lot more, they were so friendly and smiley every time we saw them. We did have a few issues with finding a ...
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Comment on agent fees
Good, they are reasonably priced and they take the fees all in one go making it easier for moving in day.
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Was this helpful? Yes

“Excellent service from Leanna, Jenna and Eliza...”

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Feb 11,2019
Minithumbup
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Jenna Dolman
Staff profile picture
Leanna Holmes
By: 'John'
Feb 11,2019
1 people found
this helpful
Leanna is an excellent member of staff who works hard at managing our property. Always helpful and gets good results. We were really happy how quickly she sorted new tenants for our property. Jenna is also excellent. She is always on the ball. Eliza is ...
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Comment on agent fees
Good. Pleased with the service given.
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“Friendly / Helpful Service...”

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Feb 11,2019
Minithumbup
By: 'Claire'
Feb 11,2019
1 people found
this helpful
Prompt response to phone calls. Efficient and friendly at the viewing appointment. Keeps promises of returning calls and very knowledgeable....
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Comment on agent fees
Not known
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“Excellent all round sales service....”

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Feb 11,2019
Minithumbup
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Alex Simpson
By: 'Tessa'
Feb 11,2019
0 people found
this helpful
I cannot praise Hannells at Littleover enough. We received an excellent allround and personal service throughout both our search for a property and the whole sales process. They were patient, flexible and supportive and contributed in every way possible to making the whole process as ...
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Comment on agent fees
Fair and reasonable fees for a great personal service.
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By: Angie Taylor
Feb 11, 2019
View all comments (1)
Dear Tessa Thank you so much for a lovely review. It has been an absolute pleasure to market and sell your property and i know Alex our sales Progressor will be pleased with the mention as he works tirelessly to keep the process as stress free as possible!! Thanks again... ...

“Stress free...”

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Feb 08,2019
Minithumbup
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Leanna Holmes
By: 'Gary'
Feb 08,2019
1 people found
this helpful
110% stress free with the way things have gone from start to finish Made the whole process of becoming a new tenant easy Always had time to answer all your questions...
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Comment on agent fees
Good
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“Five Star Service...”

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Feb 08,2019
Minithumbup
By: 'Mr'
Feb 08,2019
0 people found
this helpful
From the first meeting to the last so so helpful,always very professional and correct,was quided through all the steps regarding sale superbly,all the staff are so calming to deal with,especially when dealing with a potential problem,can not thank them enough....
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Comment on agent fees
As agreed very fair
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“Professional...”

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Feb 08,2019
Minithumbup
By: 'Ro'
Feb 08,2019
1 people found
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Comment on agent fees
Ok
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Was this helpful? Yes

“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”

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Feb 08,2019
Minithumbup
Staff profile picture
Eliza Tudgay
Staff profile picture
Leanna Holmes
By: 'Sarah'
Feb 08,2019
1 people found
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us. They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
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“Very friendly and efficient...”

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Feb 08,2019
Minithumbup
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Leah Stares
By: 'Friendly'
Feb 08,2019
1 people found
this helpful
The girls are always plesent to talk to have have kept us well informed on the progress of the sale. All currently going to plan...
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Comment on agent fees
Slightly high when you add Vat but we are getting what we pay for
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Was this helpful? Yes
By: Nicola Barnard
Feb 08, 2019
View all comments (1)
Thank you for your review & we were all pleased to hear your comments. Kind regards Nicola & The Allestree Team ...

“Outstanding...”

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Feb 07,2019
Minithumbup
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Amy Boole
Staff profile picture
Michelle Tinson
By: 'frances'
Feb 07,2019
0 people found
this helpful
Right from the first phone call the staff at Hannells have been there for my partner and I, arrangeing viewings and meetings. Nothing has been to much trouble. I thank them all for helping us buy our first property...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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