Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
Staff profile picture
Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Brilliant service...”

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Mar 13,2019
Minithumbup
By: 'Jenny'
Mar 13,2019
0 people found
this helpful
Can see why Hannels is one of the leading estate agents ,nothing is to much trouble and done so quickly and precise ,Heidi is brilliant always greets with a lovely friendly smile so caring and understanding too thank you Hannels for making my dads dream ...
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Comment on agent fees
Fine
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Was this helpful? Yes

“Fantastic Service once again...”

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Mar 13,2019
Minithumbup
By: 'Steve'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
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Was this helpful? Yes

“Thank you...”

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Mar 13,2019
Minithumbup
By: 'Ammar'
Mar 13,2019
1 people found
this helpful
It has been a pleasure working with you Hannells. the staff are amazing and very helpful. My sincere special thanks go to Zoe Blakeman for her amazing service and communication....
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Was this helpful? Yes
By: Nicola Barnard
Mar 13, 2019
View all comments (1)
Thank you Ammar for you amazing review that has made Zoe's day. We pride ourselves on high levels of customer service, so I was pleased to hear, you were happy with the service we provided. Kind regards Nicola & the Allestree Team ...

“Emma...”

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Mar 12,2019
Minithumbup
Staff profile picture
Emma Reeve
By: 'Delbridge'
Mar 12,2019
0 people found
this helpful
Emma was very helpful and did everything we asked of her in connection with the purchase being made. Alex has also been very helpful but unfortunately we do not know which Alex we are dealing with!!...
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Comment on agent fees
No fees involved from our side
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Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for your kind review.. We understand we have two team members called Alex and that it may be a little confusing. But Alex in Sales progression thanks you for your comments. he will be looking after you right through the process. ...

“Patience!...”

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Mar 12,2019
Minithumbup
By: 'Tracy'
Mar 12,2019
0 people found
this helpful
Both members of staff have been incredibly patient in what has been a long process. They have always been understanding and gave me the time to do all viewings I needed to do to get everything in place. It was a pleasure working with them ...
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Comment on agent fees
N/a
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Was this helpful? Yes

“Excellent service...”

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Mar 12,2019
Minithumbup
By: 'Jaybee'
Mar 12,2019
0 people found
this helpful
From first contact Hannells Alvaston staff have been very helpful and proactive. Toby had an excellent knowledge of the local market and we felt confident in his opinion and advice. Natalie has kept us informed at every step. The property sold a lot quicker than ...
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Comment on agent fees
Fair and fixed
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“Excellent service !...”

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Mar 12,2019
Minithumbup
By: 'Andy'
Mar 12,2019
0 people found
this helpful
From first walking in to the Littleover branch I have to say that the service level delivered by Gemma was second to none. She was friendly & polite and set about answering my various questions in a prompt and professional manner. All in all I'm very ...
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Comment on agent fees
N/A as I'm a buyer
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Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
What a positive review... it is always a pleasure to read a review showcasing our team members individually. We look forward to continuing the level of service provided thus far through to the sales Progression.. Thanks again... ...

“Great Service!...”

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Mar 11,2019
Minithumbup
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Alex Simpson
By: 'Happy'
Mar 11,2019
0 people found
this helpful
Hannells have dealt with the sale of our property. They have been excellent from start to finish. Alex kept us regularly updated and answered any queries that we had. Would definitely recommend them!...
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By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for the kind review.. We pride ourselves on offering a full Sales Progression service to ensure buyers and Vendors are kept up to date, during what can sometimes be a stressful part of the process. ...

“Great service...”

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Mar 11,2019
Minithumbup
Staff profile picture
Leanna Holmes
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Eliza Tudgay
By: 'Simon'
Mar 11,2019
2 people found
this helpful
From start to finish both Eliza and Leanna were very helpful, positive and timely with the correspondence. The communication was clear and the whole experience was great! Thank you...
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“Helpful and Efficcient and i would Recomment the service of this Agent...”

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Mar 11,2019
Minithumbup
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Rachel Daly
By: 'Manjit'
Mar 11,2019
0 people found
this helpful
Gail was so helpful in explaining what I needed to do and putting me in touch with the right people. She was always available to answer any questions I had (no matter how silly and small they were) and overall I received a fantastic and ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Simply Awesome...”

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Mar 09,2019
Minithumbup
Staff profile picture
Emma Reeve
Staff profile picture
Aaron Curd
By: 'Cheryl'
Mar 09,2019
0 people found
this helpful
I simply couldn't be happier, after being with purple bricks for 10 months and no joy, I asked Hannels to step in and got an acceptable offer from the first viewing which they arranged the same day as they put it on the market! All without ...
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Comment on agent fees
Can’t complain at the agents fees with such a speedy service.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Cheryl.. We couldn't be happier for you. Yet again Hannells win over an on-line Agent and we are so happy that you trusted us above other Agents to look after you. Congratulations again!!! ...

“Marketing 25 Hill Cross Ave...”

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Mar 08,2019
Minithumbup
Staff profile picture
Emma Reeve
By: 'Helen'
Mar 08,2019
0 people found
this helpful
Emma was extremely helpful in arranging a viewing for me of the above property. Her follow-up phone call enabled me to book a second viewing of the property. I called into the Littleover branch to make an offer on the property and Emma's attitude was ...
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Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for such a positive review highlighting Emma's commitment to you. Staying late is all in a days work for our team and we will always go the "extra mile" to provide this level of service. Well done Emma!!! ...

“Fantastic support...”

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Mar 08,2019
Minithumbup
By: 'Ellie'
Mar 08,2019
0 people found
this helpful
Natalie responded quickly and helpfully to all of our queries and found us the house of our dreams. We couldn't fault the service provided....
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Was this helpful? Yes

“Excellent service from start to finish...”

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Mar 08,2019
Minithumbup
Staff profile picture
Eliza Tudgay
Staff profile picture
Leanna Holmes
By: 'Bob'
Mar 08,2019
2 people found
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“Selling my house and buying a new property...”

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Mar 08,2019
Minithumbup
Staff profile picture
Emma Reeve
Staff profile picture
Aaron Curd
By: 'Lauren'
Mar 08,2019
0 people found
this helpful
I have found my experience so far with the Littleover Hannells branch brilliant. They have kept me in informed at all times and been very helpful. Particularly Aaron and Emma have been great....
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Comment on agent fees
Competitive fees
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Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you Lauren for your kind review.. we continually strive to provide this level of service and thank you fro recognising the commitment of the team here at Littleover.. ...

“Excellent service from start to finish...”

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Mar 08,2019
Minithumbup
Staff profile picture
Eliza Tudgay
Staff profile picture
Leanna Holmes
By: 'Bob'
Mar 08,2019
2 people found
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“Professional agent, friendly, approachable and efficient...”

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Mar 08,2019
Minithumbup
Staff profile picture
Leanna Holmes
Staff profile picture
Heather James
By: 'Cute'
Mar 08,2019
2 people found
this helpful
Hannells now manage two rental properties for me and on both occasions I've been very impressed with their friendly and professional approach. I found it hard to rate the best members of staff as they have all done such a good job! I have appreciated ...
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Comment on agent fees
Agents fees were very competitive but the recent increase is a little disappointing.
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Was this helpful? Yes

“Excellent service/Result...”

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Mar 06,2019
Minithumbup
By: 'Neil'
Mar 06,2019
0 people found
this helpful
My house was placed on the market Friday and was sold Monday, Toby and Rob both came round to discuss the sale, very good knowledge of the area and they had prospective buyers waiting to view, they were very easy to talk to and were ...
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Comment on agent fees
I found the fees ok, it cost money to sell a house , thats life and i dont like the idea of these internet based sites, there local, they have a wealth of experiance with Derby and i think its worth the cost to have this at the end of the phone.
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“Excellent service from start to finish...”

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Mar 05,2019
Minithumbup
By: 'Helen'
Mar 05,2019
2 people found
this helpful
The entire team at Hannells have provided us with a first class service. They were able to arrange lots of viewings for our property and provided timely, detailed feedback. The sales progression team were also excellent. We'll have no hesitation in recommending Hannells....
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By: Nicola Barnard
Mar 05, 2019
View all comments (1)
Thank you Helen for taking the time to write to write a review & your kind words on your "moving experience" it has been a pleasure for the whole team to read. Best wishes in your new home. Kind regards Nicola & the Allestree team ...

“Excellent friendly team...”

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Mar 05,2019
Minithumbup
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Aaron Curd
By: 'Lauren'
Mar 05,2019
0 people found
this helpful
This team offer all the professionalism and help that I needed to sell my house. Nothing is ever too much trouble....
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Comment on agent fees
Good competitive fees
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Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
View all comments (1)
Thank you for the kind review Lauren..Our team at Littleover work hard to provide this level of service consistently and we are all so happy you feel our service was professional.. Thanks again!! ...

“SPEEDY SERVICE...”

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Mar 05,2019
Minithumbup
By: 'ERNIE'
Mar 05,2019
0 people found
this helpful
SUPER SPEEDY RESPONSE TO MY PURCHASE INQUIRY , FAST RETURN CALLS . COMMUNICATION VERY EFFICIENT ALSO FOUND THIS WITH THE CHADDESDEN OFFICE. A COMPANY WELL ON THE BALL...
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Comment on agent fees
GOOD THINK ABOUT THE NORN
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Was this helpful? Yes

“apartment letting...”

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Mar 04,2019
Minithumbup
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Eliza Tudgay
By: 'Grahame'
Mar 04,2019
1 people found
this helpful
very pleased with Hollie Clayton and Eliza Tudgay . They managed to find a tenant for our apartment in 2 days which is amazing . I was kept updated through out and am very pleased with the service....
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Comment on agent fees
not the cheapest but very good service.
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Was this helpful? Yes
By: Hollie Clayton
Mar 29, 2019
View all comments (1)
Thank you for your lovely review Grahame. We are so pleased here at Hannells Lettings we let your property within 48 hours! Please do let us know if you need anything else. Kind Regards Hollie and the team at Hannells Lettings. ...

“Great Team...”

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Mar 03,2019
Minithumbup
By: 'Donna'
Mar 03,2019
0 people found
this helpful
We are property investors who have started working alongside the team in Alvaston over the past month or so. Toby and Rob are friendly, approachable and knowledgeable about the properties that they have on their books. Rob is great at communication and keeps in contact ...
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“Excellent service and great advice given...”

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Mar 01,2019
Minithumbup
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Michelle Tinson
By: 'Anne'
Mar 01,2019
0 people found
this helpful
This estate agents offers and excellent service with great advice. Very approachable and easy to contact. They were able to get lots of viewings for my property and gave me feedback after each viewing. Sales progression was also super....
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“Very helpful staff who reply quickly...”

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Mar 01,2019
Minithumbup
Staff profile picture
Emma Reeve
Staff profile picture
Aaron Curd
By: 'Gina'
Mar 01,2019
0 people found
this helpful
We only viewed one house with them but was the one we bought they were very helpful and arranged quickly and responding to all our questions very quick. As first time buyers we've had lots of questions about processes etc as no idea what we ...
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Comment on agent fees
Not sold house so no fees but there solicitors have come in lower than others we looked at
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Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
We are so pleased that we were part of your journey.. We look forward to the progression of your purchase as we will be there with you right through to completion. Congratulations to you both!!! ...

“Success from hard work...”

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Feb 28,2019
Minithumbup
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Sara Walker-Bradley
By: 'Kevin'
Feb 28,2019
1 people found
this helpful
The Team worked tirelessly to complete my sale and a year down the line it finally happened through persistent professional hard work, effort and patience. Thank You...
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Comment on agent fees
No fees are good......but these fees were well earned
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Was this helpful? Yes
By: Nicola Barnard
Mar 05, 2019
View all comments (1)
Thank you Kevin for your review. The house selling process can at times can be unpredictable and I know Sara worked tirelessly to obtain updates & keep you closely advised of all developments, making sure we gave you the best advice. It has been a pleasure to help sell your property. Kind regards Nicola & all of the Allestree team ...

“Purchaser...”

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Feb 27,2019
Minithumbup
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Alex Simpson
By: 'Phil'
Feb 27,2019
0 people found
this helpful
Hannells stand out as both friendly but highly professional. Great communication throughout the process. I would choose them every time over the online alternatives who, in my experience, deliver a poor service with little skill. Alex kept me informed of the chain within our purchase ...
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“Excellent service...”

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Feb 27,2019
Minithumbup
By: 'Page74'
Feb 27,2019
0 people found
this helpful
Brilliant service received from Rob in relation to our recent purchase, despite Rob not being our selling agent he has been extremely helpful in assisting us with our recent purchase, nothing is too much trouble. He always calls to update when he says he will, ...
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Comment on agent fees
n/a
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“Top Service!...”

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Feb 26,2019
Minithumbup
By: 'Sammy'
Feb 26,2019
0 people found
this helpful
From making the viewing with Rob to the actual viewing itself with Toby the service was excellent. Can't wait to purchase our first house & hopefully it'll be with Hannells!...
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“All the staff I have dealt with have been so friendly and kind and have made my house move stress free...”

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Feb 26,2019
Minithumbup
Staff profile picture
Leanna Holmes
By: 'Cynthia'
Feb 26,2019
2 people found
this helpful
Great Letting agent made my house move stress free all so friendly and kind and keep in touch every step...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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