96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(243)
Leanna
(199)
Debbie
(179)
Heather
(178)
Aimee
(169)
Aaron
(166)
Lorna
(146)
Amy
(136)
Jo
(116)
Alex
(116)
Lauren
(116)
Emma
(111)
Michelle
(94)
Nicola
(92)
Eve
(91)
Sara
(87)
Sarah
(79)
Olivia
(77)
Sarah
(73)
Mya
(62)
Chloe
(54)
Sam
(54)
Rebecca
(48)
George
(43)
Niki
(40)
Sally
(38)
Leah
(37)
Mya
(36)
Keilia
(31)
Emma
(31)
Jessica
(29)
Jenna
(27)
Emma
(27)
Vicky
(20)
Oliver
(20)
Bonnie
(14)
Rachel
(12)
Tom
(11)
Gemma
(10)
Olivia
(8)
Kerrie
(8)
Sharon
(7)
Kim
(7)
Lilly
(7)
Pam
(4)
Matt
(4)
Nicola
(3)
Michael
(2)
James
(1)
Louise
(1)
Joe
(0)
Victoria
(0)
Latest Reviews
View all Reviews 3084Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
27th Sep 2024
reviewed by 'Lorraine'
26th Sep 2024
reviewed by 'Samuel'
26th Sep 2024
reviewed by 'Michele'
26th Sep 2024
reviewed by 'Chao Jiang'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 188 | 8 | 295 | 17 | 1411 | 59 | 911 | 62 | 118 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
1
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this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a
May 15,2023
May 15,2023
1
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this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Nov 15,2018
Nov 15,2018
3
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I recently put in an offer for a house with Aaron and unfortunately we were unable to meet the asking price. After explaining the reason to Aaron and the love for the house and the owners themselves i needed someone to put across my situation ...
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Nov 15, 2018
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Donna, we are so proud of Aaron. he works hard to bridge the gap between our Vendors and Buyers. This is such a fundamental process and contributes to our success... We are so pleased you are now able to move forward.. ...
Nov 15,2018
Nov 15,2018
0
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I have found the experience so far to be very professional & efficient form the first meeting with Toby at the property through to the regular feedback received from Natalie re. visits arranged with potential buyers & subsequent offers....
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Comment on agent fees
Generally in line with other agencies.
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Nov 14,2018
Nov 14,2018
1
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Excellent service from Hannells. Holly has been a great help, always returns my a calls/emails and deals with any queries quickly and effectively, and always in a friendly manner....
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Nov 16, 2018
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Thank you for your kind words Donna. I am glad everything was dealt with quickly. Kind Regards Hollie from Hannells. ...
Nov 14,2018
Nov 14,2018
1
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this helpful
this helpful
We have previously been with other agencies and Hannell's is by far the best agency to deal with. It has been so easy and the staff have been so helpful and catered for all our needs....
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Comment on agent fees
Good
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Dec 20, 2018
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Thank you for your kind words for Jenna and Leanna, we really appreciate your feedback. Kind Regards Hollie and the team at Hannells Lettings. ...
Nov 14,2018
Nov 14,2018
0
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this helpful
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Thanks to all the staff at Hannells Chellaston for making our selling experience in difficult circumstances a problem and stress free few months. Particular thanks to Amands and Emma for keeping us well informed at everystep of the way and answering all our questions so ...
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Comment on agent fees
Excellent value for money considering all the viewings and property checks made at our request.
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Nov 28, 2018
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Thank you for taking the time to complete a review for us. We try our best to make your house sale as stress free as possible and it is nice to see Amanda and Emma kept you well informed with the progress. Good luck with everything. ...
Nov 13,2018
Nov 13,2018
0
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We were greeted by Tom at the property we were veiwing. Very friendly he made us feel at ease and comfortable looking around compared to other reps we've had. He's understanding, knowledge was thorough and he answered all our questions without having to refer to ...
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N/A
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Nov 13,2018
Nov 13,2018
0
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Nicola has been excellent throughout our house sale process.
Organising showrounds and providing advice and clear instructions to both us and prospective buyers.
Ours was a beautiful house and Nicola sold it as if it were hers.
We've accepted an offer now and can't thank ...
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Comment on agent fees
Hannells select are a touch above some percentages out there, but you get what you pay for. Personal showrounds are the key
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Nov 14, 2018
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Thank you Richard for taking the time to write your review & your kind comments on your moving experience with Hannells, our aim is always to make the experience an amazing one for all our clients & showing people your beautiful home has been a pleasure. Kind regards Nicola & Allestree team ...
Nov 12,2018
Nov 12,2018
1
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this helpful
this helpful
Leanna was so helpful from the beginning. From finding the house and the application process. Lovely and very friendly.
Liz is the best inventory guide I've ever met. Very through and best attention to detail.
Many many thanks, Ru and Steve...
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N/A
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Nov 11,2018
Nov 11,2018
0
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People warned me that selling my house would be the most stressful thing I would ever do but due to Hannells this was definitely not the case. Amanda was amazing! She took care of everything. She made sure that I was updated every step of ...
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Comment on agent fees
Hannells earned every penny of the fees they charged!
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Nov 28, 2018
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Wow Sian what a wonderful review. Thank you for spending your time in completing this. We are so pleased we were able to help you and your family move on to your new venture! Amanda does such a great job in ensuring the process is as smooth as possible. We wish you and your family lots of happiness in your new home! ...
Nov 10,2018
Nov 10,2018
1
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this helpful
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Joshua and I would really like to thank Heather for helping us rent our dream home. She really pushed us forward to our now landlord and we have never been happier. She is very personable and professional. She is a credit to Hannel's....
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Comment on agent fees
Highest price we have seen, but all ran smoothly so no complaints.
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Nov 09,2018
Nov 09,2018
0
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Great experience always very helpful and informative about the moving process. Whenever I called back they got back to me ASAP with my request. Let me visit property whilst sale was going through. All round great service. No complaints....
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Nov 09, 2018
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Thankyou so much for your kind review ...
Nov 09,2018
Nov 09,2018
0
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Very helpful over the telephone and in branch. Happy to show us around a property numerous times and put us at ease with the procedure of buying and selling. Would recommend....
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Comment on agent fees
Not sure as have never used anyone else/ got a quote elsewhere
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Nov 28, 2018
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Thank you for your kind review, we are pleased to see that we have helped with the buying process for you and we wish you lots of luck in your search! ...
Nov 08,2018
Nov 08,2018
0
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Michelle was brilliant always returned calls & emails chased solicitors doggedly when they dragged their heels really great to have on your side.
Our property was sold within 3 days of being on right move because Hannells new their customers and matched our property accordingly....
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Comment on agent fees
Fees reasonable for work carried out in after sales care.
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Nov 08,2018
Nov 08,2018
0
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I have always used Hannells in Littleover when selling my home, and have always found the service to be of the highest quality. Along with the staff being extremely friendly and approachable, they are also very professional and have kept me updated at all times. ...
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Comment on agent fees
Good.
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Nov 22, 2018
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Alison, the whole team value your kind words as we work tirelessly to make sure we provide the complete "moving experience". So pleased to hear we positively affected the process of selling your home for you .. ...
Nov 07,2018
Nov 07,2018
0
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Fantastic service
I sold my house through Hannells & want to say how brilliant they were. Sam at the valuation, Wai doing my viewings & all the girls there just couldn't do enough to help sell my home. Wouldn't use any other estate agent!...
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Nov 05,2018
Nov 05,2018
0
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We have just completed on a purchase that was progressed by Natalie. Natalie kept us up to date throughout the whole process and nothing was a problem.
Excellent communication with always a super personality. A credit to Hannells and their team....
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Nov 05,2018
Nov 05,2018
0
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I am over the moon with the service provided by Hannells in Alvaston. They managed to get my house on the market and sold within a week! I was so impressed with the photos and how my property was presented online and how professional and ...
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Comment on agent fees
I feel the fees are more than worth it for the service provided
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Nov 02,2018
Nov 02,2018
0
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Sold to first viewer with minimal fuss, good advice given and happy with valuation. All dealings between offer and sale went without a hitch...
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Comment on agent fees
Seemed reasonable at just over 1% which seems to be industry norm
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Nov 01,2018
Nov 01,2018
0
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Very happy with the service we received. Everyone we dealt with was professional and methodical. Sales progression is particularly good....
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Nov 28, 2018
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Thank you taking the time to provide a review on your selling experience. We are so pleased you are happy and that the sales progression was a good experience for you too, we will pass on your kind words to Amanda. Good luck to you and your family on your new venture! ...
Oct 31,2018
Oct 31,2018
2
people found
this helpful
this helpful
Outstanding service at Hannells, Donna was extremely helpful and very professional. Nothing was too trouble which made things a lot easier.
Thankyou Donna!...
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May 21, 2019
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Thank you for your kind words about Donna. We are glad you had a moving experience! Kind Regards Hollie and the team at Lettings. ...
Oct 30,2018
Oct 30,2018
1
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this helpful
this helpful
I am a professional landlord with several residential properties in Derby for well over 15 years. One of my tenants needed to leave before his tenancy had ended. The team at Hannells (Leanna and Jenna ) went swiftly into action getting the marketing and viewings arranged. Whilst ...
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Comment on agent fees
Excellent value for money
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Oct 27,2018
Oct 27,2018
0
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Five star service from Nicola, Zoe and Pam at the Allestree Branch.
Pam did a great job with the valuation of the property and Zoe was key in negotiating the best price for us.
Nicola was great at selling the property and highlighting all its ...
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Comment on agent fees
Very reasonable
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Oct 29, 2018
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Thank you so much Sue for taking the time to write a review on your moving experience with Hannells. It has been a pleasure to assist you in the sale of your home. Kind regards Nicola & the Allestree team ...
Oct 26,2018
Oct 26,2018
0
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Hannell's staff were really helpful throughout the process of selling my house. At the time of the sale I was no longer living in Derby, which could have been a complication and source of stress. Hannells did a great job, their suggested asking price was ...
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Comment on agent fees
The Fees were in line with other local estate agents with no hidden extras.
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Oct 26,2018
Oct 26,2018
1
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Always get a good and professional service from Heather, Hollie and Leanna.
Keep up the good work. Great team - thanks a lot
Vijay...
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Comment on agent fees
Good
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Oct 26,2018
Oct 26,2018
0
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this helpful
After buying my house I was able to pick up my keys quickly and easily. Afterwards when dealing with meter reading Gail was very helpful....
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N/A
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Oct 26,2018
Oct 26,2018
1
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this helpful
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We have found the whole process of selling our home very easy so far and this has been purely due to the support given to us by the staff at hannels. From Alex valuing our property, Rob taking photos and the staff in the office ...
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Comment on agent fees
I am happy with the agent fees.
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Nov 15, 2018
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Hi Jo
So pleased the "Hannells moving experience" has made the process of selling your home stress free.. The whole team thank you for your kind words.. ...
Oct 26,2018
Oct 26,2018
0
people found
this helpful
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A fantastic/professional service from start to finish, always on the end of the phone and kept up to date on progression of the sale.
From the valuation from Sam, Cally with regular calls for viewings and Michelle for the after care and chasing solicitors ...
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Comment on agent fees
Good
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Oct 25,2018
Oct 25,2018
0
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A good friendly team, particuarly Sarah Gasgoine, determination to find me a property.
Daily emails & calls about potentional viewings untill I found the one I wanted....
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Oct 25,2018
Oct 25,2018
0
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Absolutely impeccable service from Eve and the Hannels team. My house was originally listed with Haart for 6months, removed and relisted with Hannels at the same price and the property sold within 4 days. The standard of the marketing (photos, brochure & rightmove listing) was amazing a ...
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Comment on agent fees
Around market average
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Oct 24,2018
Oct 24,2018
1
people found
this helpful
this helpful
Leanna made the whole process of renting my first house very easy. She was very approachable and friendly - highly recommended...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:14 PM 24/09/2018 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
