Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Was this helpful? Yes

“shardlow rd...”

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Apr 01,2019
Minithumbup
By: 'hector'
Apr 01,2019
0 people found
this helpful
One problem was that the property was initially over valued which may have had a negative sale effect. Also the commission was set without a chance to barter. However at the end of the sale process the agent has kept us well informed...
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Comment on agent fees
a little high
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“25 Merlin Way...”

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Mar 29,2019
Minithumbup
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Sam Harrison
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George Shore
By: 'Sixpence'
Mar 29,2019
0 people found
this helpful
Sam Harrison, Professional, friendly and positive assessor arrived on time, with Wei Pang to do the measurements. The speed and efficiency in getting the property written up and on the market happened within 4 days, checking with us as clients included. George Shore, Eve Holmes and ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“Heidi was very helpful and up to now everything is going well.Each time I have had to telephone the office whoever answered has been very helpful....”

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Mar 29,2019
Minithumbup
By: 'Sharon'
Mar 29,2019
0 people found
this helpful
Heidi was very helpful and up to now everything is going well.Each time I have had to telephone the office whoever answered has been very helpful....
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Comment on agent fees
Good
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“Really good people to do business with...”

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Mar 29,2019
Minithumbup
By: 'Carl'
Mar 29,2019
0 people found
this helpful
Thanks so much to Hannells Mickleover team for managing both our house sale and purchase. All of the team are fantastic to deal with and I would recommend them to anybody looking to buy or sell a house. Kind regards...
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Comment on agent fees
The fees are slightly more than others, but you get what you pay for. Michelle the sales progression person in particular was worth her weight in gold
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“Good...”

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Mar 29,2019
Minithumbup
By: 'Rebecca'
Mar 29,2019
0 people found
this helpful
She was extremely helpful, especially in the beginning when tying to arrange everything needed to help the property move forward....
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“Sold in 4 working days:)...”

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Mar 28,2019
Minithumbup
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Rebecca Mills
By: 'Melanie'
Mar 28,2019
0 people found
this helpful
Trust Hannells 100% having used them for all my families buying and selling needs. My house sold in 4 days thanks to a wonderful team of staff from Heidi's valuation visit, Tom's accompanied viewing and Rebecca's great communication by email and phone even when my phone had ...
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Comment on agent fees
Satisfactory fees but something good is no charge upfront when selling
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“Smooth and professional service...”

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Mar 28,2019
Minithumbup
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George Shore
By: 'Happy'
Mar 28,2019
0 people found
this helpful
Hannells Mickleover have been friendly and supportive thoughout the entire process. I have been kept up to date with progress in a timely way. I felt they were on my side in negotiations and am entirely happy with the results. Thanks Hannells....
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Comment on agent fees
Not the cheapest fees but you get what you pay for!
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Was this helpful? Yes

“Very pleased!...”

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Mar 27,2019
Minithumbup
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Emma Reeve
Staff profile picture
Aaron Curd
By: 'Ginny'
Mar 27,2019
0 people found
this helpful
Very helpful staff from the start. They kept us informed of what was going on and helped us to sell our house quickly. Extremely pleased with this branch! They are so much better than any other agent....
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Comment on agent fees
Good
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Was this helpful? Yes
By: Angie Taylor
Mar 28, 2019
View all comments (1)
Thank you Ginny, for the fantastic review.. as you know the whole team work so hard to provide "The Complete moving experience" and well done to Aaron and Emma for your continual commitment to your clients. ...

“An excellent experience all round...”

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Mar 26,2019
Minithumbup
By: 'Halpink'
Mar 26,2019
2 people found
this helpful
Hannells referred me to the house builder who I am buying my house with and they valued my property as part of the part exchange process. They have done everything they can, over and above the call of duty, to ensure the deal went ahead ...
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Comment on agent fees
N/A as estate agent fees paid by builder
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Was this helpful? Yes
By: Nicola Barnard
Mar 26, 2019
View all comments (1)
Thank you for your review it was a pleasure to hear you kind comments. We have been pleased to assist you with all elements of moving & the house selling & buying process. Assuring you our close attention at all times. Nicola & the Allestree Team ...

“Professional and responsive...”

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Mar 26,2019
Minithumbup
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Vicky Jones
By: 'EmmaW'
Mar 26,2019
13 people found
this helpful
Responsive in assisting with problems and happy to help. Vicky has always remained professional and updates us regularly without having to chase. Letting with Hannells is easy and the process has been great....
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Comment on agent fees
The fees were fine. Affordable
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“A good experience...”

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Mar 26,2019
Minithumbup
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Leanna Holmes
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Vicky Jones
By: 'Jeremy'
Mar 26,2019
2 people found
this helpful
Hannells have been brilliant. I had a specific set of circumstances like location, rent amount & they type of house I was looking for. I was also in a rush. The ladies at Hannells (not being sexist #metoo) were great & supported me throughout the process, not ...
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Comment on agent fees
Hannells seem on par with the norm.
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Was this helpful? Yes

“Excellent service with good knowledge of the market...”

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Mar 25,2019
Minithumbup
By: 'Aston'
Mar 25,2019
0 people found
this helpful
Heidi was professional, hard working and went beyond what I have come to expect from an estate agent in terms of marketing my property and valuing it properly. I would not hesitate to recommend Heidi to any prospective seller. She knew her area extremely well ...
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Comment on agent fees
This agent has earned their fees fairly.
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“Great Service!...”

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Mar 24,2019
Minithumbup
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Leah Stares
By: 'Paul'
Mar 24,2019
1 people found
this helpful
Zoe, Leah & Nicola are very friendly, helpful, efficient and professional. They communicated regularly and we felt we were in good hands and nothing was ever too much trouble. They understood and supported our personal requirements and I never felt pressured into anything. They exceeded our ...
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Comment on agent fees
I was happy with the fees and the consequent service received
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Mar 25, 2019
View all comments (1)
Thank you Paul for taking the time to write a review of your "moving experience" with Hannells & we are all pleased to hear its a great one. Its a pleasure for us to be able to help you & your family move. Kind regards Nicola & all at Allestree ...

“Good Service...”

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Mar 22,2019
Minithumbup
Staff profile picture
Vicky Jones
Staff profile picture
Jenna Dolman
By: 'Mr'
Mar 22,2019
13 people found
this helpful
Just a comment to say I always find Vicky & Jenna extremely helpful, pro-active and responsive in my dealings with them. Generally as a landlord I'm very satisfied with the service that Hannells provide....
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“Hannells Chellaston Heidi Bainborough...”

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Mar 22,2019
Minithumbup
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Rebecca Mills
By: 'PaulCastleland'
Mar 22,2019
0 people found
this helpful
Very professional and efficient service. Heidi is very understanding and obviously has vast experience of the local property market. Nothing is too much trouble. When Heidi has not been available the office have dealt with any queries I have had in a prompt and professional ...
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Comment on agent fees
Competitve
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Was this helpful? Yes

“Excellent. She kept me fully informed throughout and was extremely tactful but positive abou t about the need to drop the price. She carefully moved a...”

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Mar 22,2019
Minithumbup
Staff profile picture
Leah Stares
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Sara Walker-Bradley
By: 'Jill'
Mar 22,2019
2 people found
this helpful
The whole experience was well conducted. Leah was excellent in guiding me through the process, the need to drop the price etc and I was always fully informed. Sara took over after we had a buyer and she kept me updated at all times. John ...
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Comment on agent fees
I have little experience here, not having sold a house for over forty years but it seems a fair amount. I was happier having a physical presence rather than all online n
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Was this helpful? Yes
By: Nicola Barnard
Mar 22, 2019
View all comments (1)
Jill, thank you so much for taking the time to write your review. It was such a pleasure to read. We really do pride ourselves on a high level of customer service and it has been a pleasure to help move you into your new home and we wish you every happiness. Best wishes Nicola & all the team at Allestree ...

“Professional, friendly and committed...”

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Mar 22,2019
Minithumbup
By: 'Shaun'
Mar 22,2019
0 people found
this helpful
I had a great experience purchasing through Hannells with the help of Tricia. I felt very well I forward and she liaised proactively to manage a few difficult issues to ensure a smooth purchase. Hopefully be purchasing again soon and look forward to meeting Tricia ...
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Comment on agent fees
Excellent value
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“Excellent Service...”

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Mar 21,2019
Minithumbup
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Emma Reeve
By: 'Mrs'
Mar 21,2019
0 people found
this helpful
Dealt with Alex mainly regarding the service I needed and he was professional, helpful and very understanding. Would recommend this branch to my local community anytime....
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Comment on agent fees
N/a
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Was this helpful? Yes
By: Angie Taylor
Mar 22, 2019
View all comments (1)
Thank you for the kind review. We always strive to give the best advice, whether you decide to market your property or stay where you are. Whatever you need, Hannells will provide... ...

“The best agent we have ever met!...”

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Mar 19,2019
Minithumbup
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Alex Simpson
By: 'Evie'
Mar 19,2019
0 people found
this helpful
I cannot put into words how thankful we are to have cooperated with Alex Simpson during the house purchase. From the very beginning, Alex was on top of everything. Besides his sharp professionalism, he was always patient, kind and so helpful in explaining what we ...
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Comment on agent fees
N/A
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Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
View all comments (1)
Thank you so much for the kind review left for our Sales Progressor; Alex... This is often a part of our service that goes unnoticed. Alex works tirelessly with professionalism to ensure the progression process is as stress free as possible.. Thanks again!!! ...

“Excellant service...”

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Mar 19,2019
Minithumbup
By: 'Sue'
Mar 19,2019
0 people found
this helpful
When your final parent dies and you need to sell a property there needs to be a lot of trust given to the Estate agent you pick. I hadn't lived in Derby since 1973, so my understanding of the area was very limited. But I knew ...
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Comment on agent fees
The fee seems good value in today’s market place.
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Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
View all comments (1)
Dear Sue, the whole team thank you for your kind and considered review. From the first time we spoke to you at the start of the process, we understood what you were looking for in an Agent and were happy to commit to you from the start.. It has been a pleasure to help you at such a sensitive time.. ...

“Very friendly and helpful staff...”

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Mar 19,2019
Minithumbup
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Emma Reeve
By: 'Hanna'
Mar 19,2019
0 people found
this helpful
Im really pleased with how helpful and friendly the staff at hannells have been throughout all my interactions with them. They are very easy to talk to and act on things quickly which is really appreciated. Would definitely recommend them to friends and family. Emma ...
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Comment on agent fees
The fees are reasonable
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“Excellent staff! Kind and very understanding throughout. Very happy with the service....”

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Mar 19,2019
Minithumbup
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Sarah Gascoigne
By: 'Khursh'
Mar 19,2019
0 people found
this helpful
An excellent service. Truly helpful and profesional but caring approach. Very understanding and appreciative when having to wirk around my workmen. A suoerb staff. The sales manager is a star....
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Comment on agent fees
Not sure yet
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“Smooth letting experience...”

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Mar 17,2019
Minithumbup
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Leanna Holmes
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Heather James
By: 'John'
Mar 17,2019
2 people found
this helpful
When looking for a new home to rent Heather was very professional and helpful, going out of her was to find suitable properties. rnrnLeanna was very professional when answering queries, always responding quickly. rnrnAll in all a very professional and smooth experience, many thanks....
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Comment on agent fees
As expected
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“The Sale...”

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Mar 16,2019
Minithumbup
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George Shore
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Sam Harrison
By: 'Paul'
Mar 16,2019
0 people found
this helpful
Both Sam and George kept me up to date with all the aspects of the sale especially the appointment viewings and feedback....
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Comment on agent fees
Good
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“Very good...”

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Mar 16,2019
Minithumbup
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Sara Walker-Bradley
By: 'Chris'
Mar 16,2019
1 people found
this helpful
It is very stressful selling a house or a flat . Sara kept me updated on a regular basis with detailed news on how the sale was progressing . This was very helpful ....
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Comment on agent fees
Good
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Was this helpful? Yes
By: Nicola Barnard
Mar 18, 2019
View all comments (1)
Thank you Chris for your comments, we were all pleased to hear your moving experience was a good one. Thank you for writing the review. Kind regards Nicola & the Allestree Team ...

“Very good service...”

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Mar 13,2019
Minithumbup
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Sara Walker-Bradley
By: 'TR'
Mar 13,2019
1 people found
this helpful
From the first point of contact with Zoe at viewing then negotiating stage I received a very good service. With Zoe's friendly and efficient manner followed by Sara's regular updates I felt like I was in good hands and would recommend Hannellls and indeed this ...
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Comment on agent fees
n/a
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Was this helpful? Yes
By: Nicola Barnard
Mar 13, 2019
View all comments (1)
Thank you for your kind words & writing your review. We have been pleased to hear your "moving experience" has been an amazing one.Best wishes in your new home. Kind regards Nicola & The Allestree team ...

“Alvaston...”

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Mar 13,2019
Minithumbup
By: 'Philip'
Mar 13,2019
0 people found
this helpful
I found that Hannells displayed a high level of professionalism from my first meeting with Toby through the whole process of selling the property including being kept up to date with viewings & being issued with a time flow chart indicating approximate time scales for the ...
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Comment on agent fees
The fees seem to be competitive when compared with other agents in the area.
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“Another success story...”

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Mar 13,2019
Minithumbup
By: 'Still'
Mar 13,2019
0 people found
this helpful
Despite an initially optimistic assessment of the property value (would have had 5 stars otherwise) , I have a second successful sale through this office. The sales staff are ever helpful and post-sales, Gail has the patience of a saint....
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Comment on agent fees
Not the cheapest but you really do get what you pay for. Making promises is easy. Hannells have delivered.
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“Outstanding Service...”

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Mar 13,2019
Minithumbup
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Vicky Jones
By: 'BowAdam'
Mar 13,2019
1 people found
this helpful
Vicky has been very professional liaising between ourselves and our tenants. Nothing is too much trouble, and you will always receive a response to a query same day....
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Comment on agent fees
Good
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Was this helpful? Yes

“Fantastic Service once again...”

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Mar 13,2019
Minithumbup
By: 'Steve'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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