Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

Share on :
Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Featured Review
a

“Excellent experience and fantastic service!...”

Share on :
May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
Staff profile picture
Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommend...”

Share on :
Apr 29,2019
Minithumbup
Staff profile picture
Alex Simpson
By: 'Khurram'
Apr 29,2019
0 people found
this helpful
Had such a lovely experience both buying and selling with Hannells. Alex and Angie always kept us updated with the progress on our sale & purchase and were always on hand if we ever needed any assistance. We always had a prompt response to any queries ...
read full review
Comment on agent fees
A bit expensive but no hidden costs.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Apr 29, 2019
View all comments (1)
Thank you so much for such a positive review.. as you know we go the extra mile and offer a service that we pride ourselves on.. nothing is too much trouble for the team!! We don't offer the cheapest fee, but we always work hard to be as competitive as we can, offering a service rarely experienced with other agents, as we receive this feedback consistently. Great to see that you sold and purchased with Hannells, the whole team wish you all the best... Stay in touch... Thanks again!!! ...

“Great Service...”

Share on :
Apr 29,2019
Minithumbup
By: 'Make'
Apr 29,2019
0 people found
this helpful
Firstly, we delighted with all the staff, they have very pleasant and are a delight to deal with. We chose Hannells because a member or our family had experienced their proactive approach. We are very happy with our decision. No time was wasted, we had ...
read full review
Comment on agent fees
Hannells fees we feel are fair
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Apr 29, 2019
View all comments (1)
Thank you for the very kind review, the whole team are so very pleased for you and your lovely buyers... ...

“Happy customer...”

Share on :
Apr 29,2019
Minithumbup
Staff profile picture
Eve Holmes
By: 'Joespice'
Apr 29,2019
0 people found
this helpful
Very happy with the service received from Eve, George, Sarah, Michelle and Sam, It was second to none. Would recommend Hannells to anyone....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly and Professional...”

Share on :
Apr 29,2019
Minithumbup
Staff profile picture
Nicola Barnard
By: 'Nick'
Apr 29,2019
0 people found
this helpful
Nicola and Zoe were friendly and professional right from the first phone call. Instead of the usual frenzied 'sell-you-anything' approach from some estate agents, Zoe was calm, knowledgable and only suggested properties that fit my brief. Pam went out of her way to fit a ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Service...”

Share on :
Apr 26,2019
Minithumbup
Staff profile picture
Alex Simpson
Staff profile picture
Aaron Curd
By: 'Thulani'
Apr 26,2019
0 people found
this helpful
Communication was great and staff were helpful throughout the process. Will definitely do business with Hannells again in the future....
read full review
Comment on agent fees
Not the cheapest around.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Apr 26, 2019
View all comments (1)
The whole team are pleased we delivered the "complete moving experience" thank you for taking the time to post a review for us.. ...

“Good Efficient Service! Long may it continue...”

Share on :
Apr 26,2019
Minithumbup
Staff profile picture
Leanna Holmes
Staff profile picture
Heather James
By: 'Callum'
Apr 26,2019
0 people found
this helpful
Leanne is particular has been so helpful with all my questions seeing as I knew nothing about letting a house. Hannah also was very helpful in the initial viewing stages and explained everything clearly Commuication was amazing! Long may it continue...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Share on :
Apr 26,2019
Minithumbup
Staff profile picture
Nicola Barnard
By: 'VN'
Apr 26,2019
0 people found
this helpful
I received a fantastic service from Nicola Barnard in the Hannells Allestree branch and will be recommending her. Thank you...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Apr 26, 2019
View all comments (1)
Thank you for your review, we were pleased to see you Hannell's experience was a good one. Kind regards Nicola & the Allestree Team ...

“Great service...”

Share on :
Apr 26,2019
Minithumbup
Staff profile picture
Leanna Holmes
By: 'Review'
Apr 26,2019
0 people found
this helpful
Hannells team were fantastic house viewed and keys recieved within 2 weeks! Leanna was so helpful, polite and answered any questions we had! Thankyou for everything...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Sales Progression...”

Share on :
Apr 26,2019
Minithumbup
Staff profile picture
Nicola Barnard
By: 'Dawn'
Apr 26,2019
0 people found
this helpful
Hannells were recommended to me by a friend who told me that they were so efficient. I had previously marketed the house with another agent who were unbelievably poor. So with all the stress of twelve viewings and very little communication i made the decision ...
read full review
Comment on agent fees
Fees are standard. I don't think they are over priced especially when you consider how quickly the sale completed.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Apr 29, 2019
View all comments (1)
Dawn, thank you so much for your amazing review of your recent experience with us here Hannells Allestree, it has been a pleasure to be able to sell your property for you & we were all so pleased to be able to get it completed in a timely manner. Best wishes Nicola & the Allestree team ...

“Handling of complaint...”

Share on :
Apr 25,2019
Minithumbup
Staff profile picture
Vicky Jones
By: 'Leanne'
Apr 25,2019
0 people found
this helpful
Vicky was extremely efficient in responding and chasing an issue we are having with our house. She has also chased the contractor for a report the landlord still hasn't received...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Positive first time landlord experience...”

Share on :
Apr 25,2019
Minithumbup
Staff profile picture
Vicky Jones
By: 'JZN'
Apr 25,2019
0 people found
this helpful
So far Vicky has been very professional and delivered a property management service which meets our expectations as first time landlords. She has organised several trades and cleaners on our behalf and dealt with a difficult situation with a Tenant finding us a new one ...
read full review
Comment on agent fees
Reasonable and value for money
Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy Tenant...”

Share on :
Apr 24,2019
Minithumbup
Staff profile picture
Leanna Holmes
By: 'WGM'
Apr 24,2019
0 people found
this helpful
We are renting through Hannells and I can honestly say that everything has been a breeze. Leanna guided us through the letting process and Hannah has recently been to do our first property inspection. Both members of staff have made us feel at ease....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“First Class...”

Share on :
Apr 24,2019
Minithumbup
Staff profile picture
Eve Holmes
By: 'Very'
Apr 24,2019
0 people found
this helpful
Thank you so much for all your help with the purchase of my property. The staff are so friendly & knowledgeable. If I ever need to sell the property I'd 100% use Hannells!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service...”

Share on :
Apr 23,2019
Minithumbup
Staff profile picture
Jenna Dolman
By: 'luke'
Apr 23,2019
0 people found
this helpful
Absolutely top service. We first dealt with Hollie who was very polite, informative and helpful with information regarding how to apply for the house - After we moved in, we were helped by Jenna, who was fantastically helpful from the start, put up with our ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy tenant...”

Share on :
Apr 21,2019
Minithumbup
By: 'Very'
Apr 21,2019
0 people found
this helpful
I've rented now through Hannells for a number of years and as an agent they come out and do regular property inspections. The last couple of times Hannah has been out to meet me and has been not only professional but also very helpful with ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful on accompanied viewings...”

Share on :
Apr 21,2019
Minithumbup
By: 'Potential'
Apr 21,2019
2 people found
this helpful
I've now viewed several properties through Hannells and both Hannah and Donna have both been so helpful and informative whilst at the different properties a credit to the team....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic Service!...”

Share on :
Apr 20,2019
Minithumbup
By: 'T.A'
Apr 20,2019
2 people found
this helpful
What a fantastic service provided by Hannells, in particular Hollie and Donna. Nothing is too much trouble for this pair, excellence in action!! 5 stars greatly deserved....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful and profesional...”

Share on :
Apr 19,2019
Minithumbup
Staff profile picture
Eliza Tudgay
By: 'Happy'
Apr 19,2019
0 people found
this helpful
Eliza was very helpful with the chosing of a suitable property. She explained the process and very professional in all her interactions...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional staff...”

Share on :
Apr 18,2019
Minithumbup
Staff profile picture
Leanna Holmes
By: 'Raf'
Apr 18,2019
1 people found
this helpful
Everything was perfect. Really nice, helpful and polite staff. Best customer service. I can really recommend this professional estate agent....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Hannells Alvaston - Dream Team...”

Share on :
Apr 18,2019
Minithumbup
By: 'Gerald'
Apr 18,2019
0 people found
this helpful
Great service, would not hesitate to use Hannells to Buy/Sell in the future! I'd had the pleasure of being in contact with each team member through the journey of selling my house in what felt record timing. Hannells Alvaston are a true dream team....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing Service!...”

Share on :
Apr 18,2019
Minithumbup
Staff profile picture
Rebecca Mills
By: 'The'
Apr 18,2019
0 people found
this helpful
We are selling our house in the uk from overseas, so its obviously quite a stressful time for us. The level of service i have had from Julianna & Rebecca and the team at the Chellaston Branch has been exceptional. They do what they say they ...
read full review
Comment on agent fees
I think the fees are about in line with others. To be honest, even if their fees were double that of others, I would go with Hannells
Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstanding Service Friendly & Professional thank you to Michelle, Andy....”

Share on :
Apr 18,2019
Minithumbup
Staff profile picture
Sarah Gascoigne
Staff profile picture
Amy Boole
By: 'Chris'
Apr 18,2019
1 people found
this helpful
I am purchasing a property through the chaddesden branch and couldn't have asked for a better experience. It is my first ever house purchase and the girls in the office have been fabulous. Particular thanks to Sarah and Amy, couldn't have done it without u ...
read full review
Comment on agent fees
Outstanding value
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent customer service...”

Share on :
Apr 18,2019
Minithumbup
Staff profile picture
Niki Younger
Staff profile picture
Emma
By: 'C.Dale'
Apr 18,2019
0 people found
this helpful
Very impressed with the excellent customer service we have received.Kept up to date throughout the whole process in a very efficient and professional manner.A special mention to Niki for her guidance and support through what can be a very stressful time.Highly recommended....
read full review
Comment on agent fees
Reasonable.
Comments (0) Report abuse Print review
Was this helpful? Yes

“A very good experience...”

Share on :
Apr 17,2019
Minithumbup
By: 'Raj'
Apr 17,2019
0 people found
this helpful
We sold our house with Hannells and within a week of having it on right move, we had two offers of the asking price. They have been honest and reliable from the beginning....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and organised...”

Share on :
Apr 17,2019
Minithumbup
By: 'mackai'
Apr 17,2019
0 people found
this helpful
I found the staff was very polite and helpful all way up to the move in date I would recommend hannells to anyone for results...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent, Professional and Friendly Service!...”

Share on :
Apr 17,2019
Minithumbup
By: 'Radek'
Apr 17,2019
1 people found
this helpful
Im really satisfied with how helpful, friendly and professional the staff at Hannells have been throughout all my interactions with them. They are very easy to talk to and act on things quickly which is really appreciated. Angie Taylor and Martin King in particular have ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Angie Taylor
Apr 26, 2019
View all comments (1)
The whole team thank you for your amazing review.. we wish you all the very best with your purchase!! ...

“Whirlwind Sale !!...”

Share on :
Apr 17,2019
Minithumbup
By: 'Mr'
Apr 17,2019
0 people found
this helpful
Sold our house in less than 24 hours.....for the asking price !! It doesnt really get much better than that !! All staff encountered so far have been extremely professional and helpful, answering any questions / concerns we've had along the way...
read full review
Comment on agent fees
Although a lot of money i very much doubt an online agent (cheaper option) would have the local knowledge and contacts to enable a sale this quickly therefore at this point in time it appears good value
Comments (0) Report abuse Print review
Was this helpful? Yes

“Over all great experience...”

Share on :
Apr 17,2019
Minithumbup
By: 'Claire'
Apr 17,2019
0 people found
this helpful
Great service, quick sale, fair fees, all the staff at Alvaston are very professional and helpful would definitely use hannels again...
read full review
Comment on agent fees
The fees are very fair
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very efficient and helpful...”

Share on :
Apr 17,2019
Minithumbup
Staff profile picture
Leanna Holmes
By: 'Aenrea'
Apr 17,2019
2 people found
this helpful
This was the first time I have to rent and hannells did a great job helping me found and move to a new place. Very efficient, and guides you all the way. I appreciate that they contacted the landlord first before we move to the ...
read full review
Comment on agent fees
It is fair
Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstanding Service, 10/10!...”

Share on :
Apr 17,2019
Minithumbup
Staff profile picture
Nicola Barnard
Staff profile picture
Leah Stares
By: 'HamishMcB'
Apr 17,2019
2 people found
this helpful
We have found ALL staff at this Branch to be extremely helpful, efficient and dedicated to giving the client the very best experience with Hannells with a great sense of humour along the way. Although we have highlighted Nicola and Lea, we must mention Zoe ...
read full review
Comment on agent fees
Haven't received the bill yet! Brochure, photographs etc, exceptionally pleased.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Apr 18, 2019
View all comments (1)
Thank you for taking the time to write such an amazing review of your experience with Hannells Allestree,its a pleasure to be helping you move on to your new home.Assuring you our close attention at all times. Kind regards Nicola & the team at Allestree ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



Get in touch with

Hannells

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn