Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales
Rankings
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Estate agents
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Latest Properties

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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
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Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Was this helpful? Yes

“Outstanding service...”

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May 12,2019
Minithumbup
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Heather James
By: 'Tracey'
May 12,2019
1 people found
this helpful
I was very impressed with the outstanding service I received and with your knowledge and experience I am now renting a 3 bedroom house...
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Comment on agent fees
Good
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“Delighted to have choosen Hannels...”

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May 12,2019
Minithumbup
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Michelle Tinson
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Amy Boole
By: 'Chris'
May 12,2019
0 people found
this helpful
So glad to have choose Hannels, with the whole selling a house experience can be a stressfull one as people know, but hannels was their to help out every step of the way when possible, could not of asked for any more better help. Definitely ...
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Comment on agent fees
Good
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“Great service!...”

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May 10,2019
Minithumbup
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Niki Younger
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Amanda Aldenat
By: 'Happy'
May 10,2019
0 people found
this helpful
I have just sold an bought through Hannells and I have to say it wasn't all plain sailing. All the staff where brilliant, helpful and friendly I would definitely recommend them to anyone...
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Comment on agent fees
Happy with fees
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“Property purchase...”

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May 10,2019
Minithumbup
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Alex Simpson
By: 'Derek'
May 10,2019
0 people found
this helpful
Alex was extremely helpful, contacting agents and solicitors and keeping us upto date with the exchange and completion process which proved to be very stressful....
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Comment on agent fees
N/A
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Was this helpful? Yes

“Bungalow Sold in Mickleover...”

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May 08,2019
Minithumbup
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Sarah Keeling
By: 'Moggy'
May 08,2019
0 people found
this helpful
Hannells is a very considerate, helpful and dedicated Estate Agent where any issue is no trouble for them to resolve. Would recommend them to anyone....
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Comment on agent fees
Good Value for money Service all round
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“The Letting of 1 Reculver Close...”

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May 08,2019
Minithumbup
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Leanna Holmes
By: 'Dr.'
May 08,2019
0 people found
this helpful
We have been very pleased with the level of communication and cooperation we have had with you all. The only minor grumble is that we were originally told that the new tenants would be moving in on 1 April and this produced some panic in getting ...
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Comment on agent fees
Very reasonable... I would say that the money has been well spent and the recent increase in fees has been necessary in view of the changes in legislation
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“Excellent...”

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May 08,2019
Minithumbup
By: 'First'
May 08,2019
0 people found
this helpful
Lovely friendly and helpful staff, makes the stressful act of buying/selling easier. Communication has been excellent throughout, would highly recommend...
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Comment on agent fees
Nothing to compare to
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“Great Service!...”

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May 08,2019
Minithumbup
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Sarah Gascoigne
By: 'Jana'
May 08,2019
0 people found
this helpful
Big Thank you to Richard and Sarah for helping us to find our first house in Derby. They are very friendly, efficient, knowledgeable and informative. Would definitely recommend....
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“More excellent service...”

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May 07,2019
Minithumbup
By: 'Clive'
May 07,2019
0 people found
this helpful
The company cannot do enough to help out. They are friendly and considerate, whilst professional. Excellent service. My choice in Derby...
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Comment on agent fees
Cannot do enough
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“Great experience, very helpful and attentive....”

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May 07,2019
Minithumbup
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Nicola Barnard
By: 'Andy'
May 07,2019
0 people found
this helpful
I have dealt with Nicola on both my house sale and now my potential purchase. The house sale was seemless and Nicola went above and beyond to assist with every detail, was very warm and understood what I wanted and gave me options I hadn't ...
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Comment on agent fees
Fees are very reasonable.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
May 07, 2019
View all comments (1)
Thank you Andy for writing your review & your kind comments, it was a pleasure to help you sell your home & we now look forward to assisting you in finding your new one. Kind regards Nicola & the Allestree team ...

“First time buyer...”

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May 06,2019
Minithumbup
By: 'Jason'
May 06,2019
0 people found
this helpful
I'm in the process of purchasing my property and Hannels are keeping me up to date, very informative and professional, I would definitely recommend them....
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“Excellent service from the Littleover Hannells team...”

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May 05,2019
Minithumbup
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Aaron Curd
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Emma Reeve
By: 'Wendy'
May 05,2019
1 people found
this helpful
Many thanks to Aaron, Emma, Gemma and Angie for their help and support in selling our property. They have all been a pleasure to deal with and have been efficient and professional at all times....
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Comment on agent fees
The fee agreed compared favourably with charges we were quoted by other similar agents and I do not think that we would have had a better service if we had gone with an agent charging more.
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Was this helpful? Yes
By: Angie Taylor
May 09, 2019
View all comments (1)
Dear Wendy.. the whole team thank you for your kind review. We are so pleased we were there to help you.. ...

“Very helpful...”

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May 04,2019
Minithumbup
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Eve Holmes
By: 'Pam'
May 04,2019
0 people found
this helpful
Hannells have sold two properties for us in the last two years. We cannot fault the service we received. The service was excellent nothing was too much trouble. Always there to help. On our last property we sold with them they did all the viewing ...
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Comment on agent fees
Very responsible
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“Amazing team...”

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May 03,2019
Minithumbup
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Jo Riggott
By: 'Amy'
May 03,2019
0 people found
this helpful
Could not be happier with our experience selling with Chaddesden office, from the friendly valuation to the viewings and subsequent sale, the whole team have been fantastic, knowledgeable and extremely helpful. As soon as Jo stepped through our door for the valuation we knew we ...
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Comment on agent fees
Value for money
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Was this helpful? Yes

“Excellent bunch of people!...”

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May 03,2019
Minithumbup
By: 'Hemi'
May 03,2019
0 people found
this helpful
I have used the branch for a number of purchases and have had positive experience every time. Natalie, Rob and Gail are my main points of contact and are all always helpful and friendly. Recommend them highly!...
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“Happy Landlord...”

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May 03,2019
Minithumbup
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Heather James
By: 'Jim'
May 03,2019
0 people found
this helpful
I have have had my property managed with Hannells for 4 years now and have always been very happy with the level of service that i have received....
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Comment on agent fees
good value
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“Keyhaven...”

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May 03,2019
Minithumbup
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Eliza Tudgay
By: 'Outstanding'
May 03,2019
0 people found
this helpful
Had the pleasure of using Hannells outstanding service from all the girls involved from the initial phone call to the signing of the agreement Keep up the good work...
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Comment on agent fees
Fees about normal
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“Very good at keeping me informed....”

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May 02,2019
Minithumbup
By: 'Iain'
May 02,2019
0 people found
this helpful
Hannells were excellent at keeping me informed about viewings and, once an offer had been accepted, about the progress of the sale....
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Comment on agent fees
Seemed fair to me.
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Was this helpful? Yes

“Review...”

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May 02,2019
Minithumbup
By: 'Heather'
May 02,2019
0 people found
this helpful
Me and Jack have been very impressed with Hannells, Gail has kept regular contact and when Toby showed us around he was very polite and easy to talk to....
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Comment on agent fees
Good
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“Fully supported and informed throughout...”

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May 01,2019
Minithumbup
By: 'Ken'
May 01,2019
1 people found
this helpful
During an unusually protracted and difficult sale due to several adverse circumstances, all staff involved persevered tirelessly and enthusiastically on our behalf. We were continually updated and reassured throughout to reach a positive outcome. Thank you all....
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Comment on agent fees
Par for the course
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Was this helpful? Yes
By: Angie Taylor
May 01, 2019
View all comments (1)
The whole team were with you all the way and this is why we are so proud of the Hannells commitment to sales progression which is sadly lacking with some Agents!! Thank you for your kind review Mr Walker and we wish you all the best!! ...

“Fully supported and informed throughout...”

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May 01,2019
Minithumbup
By: 'Ken'
May 01,2019
0 people found
this helpful
During an unusually protracted and difficult sale due to several adverse circumstances, all staff involved persevered tirelessly and enthusiastically on our behalf. We were continually updated and reassured throughout to reach a positive outcome. Thank you all....
read full review
Comment on agent fees
Par for the course
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Was this helpful? Yes

“good service...”

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May 01,2019
Minithumbup
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Amy Boole
By: 'Sandra'
May 01,2019
0 people found
this helpful
when using Hannells the staff here have been wonderful and very helpful. i can' thank them enough and excellent service...
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Comment on agent fees
happy with fees
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“Fantastic service so far......”

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Apr 30,2019
Minithumbup
By: 'Happy'
Apr 30,2019
0 people found
this helpful
Met Hannah at the viewing she gave me all the information I needed and was very friendly. Hollie took the application and she was fantastic, I am so pleased with Hannells. I would not let with any other agent now!...
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“All good...”

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Apr 30,2019
Minithumbup
By: 'As'
Apr 30,2019
0 people found
this helpful
I would recommend Hannells as they provided an excellent service in keeping me informed at all times and Following all serious enquires...
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Comment on agent fees
Excellent service
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Was this helpful? Yes
By: Angie Taylor
Apr 30, 2019
View all comments (1)
Thank you for the positive review. The whole team thank you and wish you a very happy future in your beautiful new home!!! ...

“Great service...”

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Apr 30,2019
Minithumbup
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Aaron Curd
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Emma Reeve
By: 'Sarah'
Apr 30,2019
0 people found
this helpful
The whole Hannells team from Littleover branch provided an absolutely brilliant service and helped me to find a suitable property within my budget and advised me on what do I need to do next and made the whole journey so much less stressful for a ...
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Comment on agent fees
n/a
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Was this helpful? Yes
By: Angie Taylor
Apr 30, 2019
View all comments (1)
The whole team are so happy for you Sarah.. Stay in touch!!! ...

“Excellent service...”

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Apr 30,2019
Minithumbup
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Eliza Tudgay
By: 'Leeanne'
Apr 30,2019
0 people found
this helpful
Eliza dealt with all my queries promptly. Fantastic friendly customer service and a great Lettings agency. Overall a very professional and reliable service offering great advice....
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“Fantastic...”

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Apr 30,2019
Minithumbup
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Nicola Barnard
By: 'Matt'
Apr 30,2019
0 people found
this helpful
All staff members excellent levels of service and communication. Proactive in generating interest and helping us sell our property to achieve our life goals....
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Comment on agent fees
Good
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Was this helpful? Yes
By: Nicola Barnard
May 01, 2019
View all comments (1)
Thank you Matt for taking the time to write your review on your "Hannells moving experience" it is a pleasure to help you & your family move on to your new chapter. Kind regards Nicola & Allestree team ...

“Really Helpful...”

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Apr 29,2019
Minithumbup
By: 'DL'
Apr 29,2019
1 people found
this helpful
I had been viewing a lot of properties and Donna was the most helpful, proactive and encouraging person I had met on my journey. Thank you Donna....
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“Informative and Proffessional...”

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Apr 29,2019
Minithumbup
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Heather James
By: 'Martin'
Apr 29,2019
0 people found
this helpful
Being a first time landlord i was extremely nervous about renting out my home. From the very first appointment with Heather to value the property, i felt in great hands - she explained the process in great detail and made sure i was aware of ...
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Comment on agent fees
good for the service
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“Best Estate Agent...”

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Apr 29,2019
Minithumbup
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Sam Harrison
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George Shore
By: 'Michael'
Apr 29,2019
0 people found
this helpful
Hannells valued my house and within the week it was on the market and we'd agreed an offer by the weekend! If you want to sell your house then Hannells are the estate agents to do it. Thank you to all the team at Mickleover....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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