96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
(206)
Debbie
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Heather
(178)
Aimee
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Aaron
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Lorna
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Amy
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Jo
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Alex
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Lauren
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Emma
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Amanda
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Olivia
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Sarah
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Chloe
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Sam
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Rebecca
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Mya
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George
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Niki
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Sally
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Leah
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Emma
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Jessica
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Keilia
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Jenna
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Emma
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Vicky
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Oliver
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Bonnie
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Rachel
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Tom
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Gemma
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Olivia
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Kerrie
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Sharon
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Kim
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Lilly
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Matt
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Pam
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Nicola
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Michael
(2)
Joe
(1)
Amy
(1)
James
(1)
Louise
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Victoria
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Latest Reviews
View all Reviews 3146Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
1
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
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May 15,2023
May 15,2023
1
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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May 07,2019
May 07,2019
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The company cannot do enough to help out. They are friendly and considerate, whilst professional. Excellent service. My choice in Derby...
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Comment on agent fees
Cannot do enough
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May 07,2019
May 07,2019
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I have dealt with Nicola on both my house sale and now my potential purchase. The house sale was seemless and Nicola went above and beyond to assist with every detail, was very warm and understood what I wanted and gave me options I hadn't ...
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Comment on agent fees
Fees are very reasonable.
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May 07, 2019
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Thank you Andy for writing your review & your kind comments, it was a pleasure to help you sell your home & we now look forward to assisting you in finding your new one. Kind regards Nicola & the Allestree team ...
May 06,2019
May 06,2019
0
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I'm in the process of purchasing my property and Hannels are keeping me up to date, very informative and professional, I would definitely recommend them....
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May 05,2019
May 05,2019
1
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Many thanks to Aaron, Emma, Gemma and Angie for their help and support in selling our property. They have all been a pleasure to deal with and have been efficient and professional at all times....
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Comment on agent fees
The fee agreed compared favourably with charges we were quoted by other similar agents and I do not think that we would have had a better service if we had gone with an agent charging more.
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May 09, 2019
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Dear Wendy.. the whole team thank you for your kind review. We are so pleased we were there to help you.. ...
May 04,2019
May 04,2019
0
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Hannells have sold two properties for us in the last two years. We cannot fault the service we received. The service was excellent nothing was too much trouble. Always there to help. On our last property we sold with them they did all the viewing ...
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Comment on agent fees
Very responsible
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May 03,2019
May 03,2019
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Could not be happier with our experience selling with Chaddesden office, from the friendly valuation to the viewings and subsequent sale, the whole team have been fantastic, knowledgeable and extremely helpful.
As soon as Jo stepped through our door for the valuation we knew we ...
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Comment on agent fees
Value for money
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May 03,2019
May 03,2019
0
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I have used the branch for a number of purchases and have had positive experience every time. Natalie, Rob and Gail are my main points of contact and are all always helpful and friendly. Recommend them highly!...
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May 03,2019
May 03,2019
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I have have had my property managed with Hannells for 4 years now and have always been very happy with the level of service that i have received....
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Comment on agent fees
good value
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May 03,2019
May 03,2019
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Had the pleasure of using Hannells outstanding service from all the girls involved from the initial phone call to the signing of the agreement
Keep up the good work...
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Comment on agent fees
Fees about normal
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May 02,2019
May 02,2019
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Hannells were excellent at keeping me informed about viewings and, once an offer had been accepted, about the progress of the sale....
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Comment on agent fees
Seemed fair to me.
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May 02,2019
May 02,2019
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Me and Jack have been very impressed with Hannells, Gail has kept regular contact and when Toby showed us around he was very polite and easy to talk to....
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Comment on agent fees
Good
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May 01,2019
May 01,2019
1
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During an unusually protracted and difficult sale due to several adverse circumstances, all staff involved persevered tirelessly and enthusiastically on our behalf. We were continually updated and reassured throughout to reach a positive outcome.
Thank you all....
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Comment on agent fees
Par for the course
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May 01, 2019
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The whole team were with you all the way and this is why we are so proud of the Hannells commitment to sales progression which is sadly lacking with some Agents!! Thank you for your kind review Mr Walker and we wish you all the best!! ...
May 01,2019
May 01,2019
0
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During an unusually protracted and difficult sale due to several adverse circumstances, all staff involved persevered tirelessly and enthusiastically on our behalf. We were continually updated and reassured throughout to reach a positive outcome.
Thank you all....
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Comment on agent fees
Par for the course
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May 01,2019
May 01,2019
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when using Hannells the staff here have been wonderful and very helpful. i can' thank them enough and excellent service...
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Comment on agent fees
happy with fees
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Apr 30,2019
Apr 30,2019
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Met Hannah at the viewing she gave me all the information I needed and was very friendly. Hollie took the application and she was fantastic, I am so pleased with Hannells. I would not let with any other agent now!...
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Apr 30,2019
Apr 30,2019
0
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I would recommend Hannells as they provided an excellent service in keeping me informed at all times and
Following all serious enquires...
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Comment on agent fees
Excellent service
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Apr 30, 2019
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Thank you for the positive review. The whole team thank you and wish you a very happy future in your beautiful new home!!! ...
Apr 30,2019
Apr 30,2019
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The whole Hannells team from Littleover branch provided an absolutely brilliant service and helped me to find a suitable property within my budget and advised me on what do I need to do next and made the whole journey so much less stressful for a ...
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n/a
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Apr 30, 2019
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The whole team are so happy for you Sarah.. Stay in touch!!! ...
Apr 30,2019
Apr 30,2019
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Eliza dealt with all my queries promptly. Fantastic friendly customer service and a great Lettings agency. Overall a very professional and reliable service offering great advice....
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Apr 30,2019
Apr 30,2019
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All staff members excellent levels of service and communication. Proactive in generating interest and helping us sell our property to achieve our life goals....
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Comment on agent fees
Good
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May 01, 2019
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Thank you Matt for taking the time to write your review on your "Hannells moving experience" it is a pleasure to help you & your family move on to your new chapter. Kind regards Nicola & Allestree team ...
Apr 29,2019
Apr 29,2019
1
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I had been viewing a lot of properties and Donna was the most helpful, proactive and encouraging person I had met on my journey. Thank you Donna....
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Apr 29,2019
Apr 29,2019
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Being a first time landlord i was extremely nervous about renting out my home. From the very first appointment with Heather to value the property, i felt in great hands - she explained the process in great detail and made sure i was aware of ...
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Comment on agent fees
good for the service
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Apr 29,2019
Apr 29,2019
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Hannells valued my house and within the week it was on the market and we'd agreed an offer by the weekend! If you want to sell your house then Hannells are the estate agents to do it. Thank you to all the team at Mickleover....
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Apr 29,2019
Apr 29,2019
0
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Had such a lovely experience both buying and selling with Hannells.
Alex and Angie always kept us updated with the progress on our sale & purchase and were always on hand if we ever needed any assistance.
We always had a prompt response to any queries ...
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Comment on agent fees
A bit expensive but no hidden costs.
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Apr 29, 2019
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Thank you so much for such a positive review.. as you know we go the extra mile and offer a service that we pride ourselves on.. nothing is too much trouble for the team!! We don't offer the cheapest fee, but we always work hard to be as competitive as we can, offering a service rarely experienced with other agents, as we receive this feedback consistently. Great to see that you sold and purchased with Hannells, the whole team wish you all the best... Stay in touch... Thanks again!!! ...
Apr 29,2019
Apr 29,2019
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Firstly, we delighted with all the staff, they have very pleasant and are a delight to deal with.
We chose Hannells because a member or our family had experienced their proactive approach. We are very happy with our decision.
No time was wasted, we had ...
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Comment on agent fees
Hannells fees we feel are fair
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Apr 29, 2019
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Thank you for the very kind review, the whole team are so very pleased for you and your lovely buyers... ...
Apr 29,2019
Apr 29,2019
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Very happy with the service received from Eve, George, Sarah, Michelle and Sam, It was second to none. Would recommend Hannells to anyone....
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Apr 29,2019
Apr 29,2019
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Nicola and Zoe were friendly and professional right from the first phone call. Instead of the usual frenzied 'sell-you-anything' approach from some estate agents, Zoe was calm, knowledgable and only suggested properties that fit my brief. Pam went out of her way to fit a ...
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Apr 26,2019
Apr 26,2019
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Communication was great and staff were helpful throughout the process. Will definitely do business with Hannells again in the future....
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Comment on agent fees
Not the cheapest around.
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Apr 26, 2019
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The whole team are pleased we delivered the "complete moving experience" thank you for taking the time to post a review for us.. ...
Apr 26,2019
Apr 26,2019
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Leanne is particular has been so helpful with all my questions seeing as I knew nothing about letting a house.
Hannah also was very helpful in the initial viewing stages and explained everything clearly
Commuication was amazing! Long may it continue...
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Apr 26,2019
Apr 26,2019
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I received a fantastic service from Nicola Barnard in the Hannells Allestree branch and will be recommending her. Thank you...
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Apr 26, 2019
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Thank you for your review, we were pleased to see you Hannell's experience was a good one. Kind regards Nicola & the Allestree Team ...
Apr 26,2019
Apr 26,2019
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Hannells team were fantastic house viewed and keys recieved within 2 weeks! Leanna was so helpful, polite and answered any questions we had! Thankyou for everything...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
