96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
(206)
Debbie
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Heather
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Aimee
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Aaron
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Lorna
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Amy
(137)
Jo
(118)
Alex
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Lauren
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Emma
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Amanda
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Michelle
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Nicola
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Eve
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Sara
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Sarah
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Olivia
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Sarah
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Chloe
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Sam
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Rebecca
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Mya
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George
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Niki
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Sally
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Leah
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Emma
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Jessica
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Keilia
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Jenna
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Emma
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Vicky
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Oliver
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Bonnie
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Rachel
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Tom
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Gemma
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Olivia
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Kerrie
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Sharon
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Kim
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Lilly
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Matt
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Pam
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Nicola
(3)
Michael
(2)
Joe
(1)
Amy
(1)
James
(1)
Louise
(1)
Victoria
(0)
Latest Reviews
View all Reviews 3146Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
1
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a
May 15,2023
May 15,2023
1
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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May 22,2019
May 22,2019
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I have had a relaxed approach to the sale. This is due to having constant updates along the way.
All viewings were done by Hannells and all offers were given quickly....
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Comment on agent fees
Would prefer a smaller fee on properties under a certain threshold.
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May 21,2019
May 21,2019
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Leanna and the rest of the team have been really helpful. Everyone is really friendly, approachable and always happy to help with any queries!...
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May 21,2019
May 21,2019
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Fantastic service very fast acting and friendly service .
Highly recommended.
Very professional and on the ball.
From the first viewing they was very nice and polite attitude...
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Good
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“Fabulous.. smooth.. very efficient.. most importantly .. Hannels know their business.. have confidence in the best.. THANKYOU.....”
May 21,2019
May 21,2019
0
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Michelle you are a dream estate agent.. so friendly.. yet super professional.. it's been a joy to work with yourself. Sarah and the rest of the team.. you knock spots of the competition.. THANKYOU...
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Comment on agent fees
Very reasonable
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May 21,2019
May 21,2019
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Having been with a previous estate agent ( not my choice ) we decided to change. Having heard Hannells were good we decided to give them a try. Right from walking through the door for the 1st time l knew we would be getting a very professional ...
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Comment on agent fees
Acceptable
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May 21,2019
May 21,2019
0
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All the staff at Hannells Allestree have been extremely helpful, persistent and fast moving during the sale of our property. We had 2 possibly 3 buyers pull out (I've lost count!) which had a knock on effect with the property we were purchasing and each time the ...
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Comment on agent fees
Hannells aren’t the cheapest agent however I would use them again and again as they have a high level of service which reflects their fees.
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May 22, 2019
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Thank you so much Rebecca for taking the time to write your review, It has been a pleasure to assist you in your house sale. I know at times the process has been frustrating, but our proactive approach has always enabled us to sell it again quickly. Best wishes in your new home. Nicola & the Allestree team ...
May 20,2019
May 20,2019
1
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We lived in a flat rented out by Hannells for 11 months. They were the most miserable 11 months of my life. There was mould EVERYWHERE that both Hannells and the landlord refused to do anything about.
The day we moved in we realised the kitchen cupboards ...
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Comment on agent fees
VERY expensive. Extortionate - when going to the bank to pay the fees, the woman that served us was shocked at the price and told us it'd be cheaper to get a deposit on a mortgage.Attachments
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Jun 17, 2019
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Hi Eleanor,
Thank you for your review.
We’re really disappointed with how things turned out with your tenancy and it’s certainly not how we like our tenants to feel.
All of your points have been taken into consideration and we’ve been looking into how we can make sure that no other tenant of ours feels the same way in the future.
Whilst you have certainly brought to our attention some areas for improvement, I would also like to address some of the concerns you raised.
With reg ...
May 20,2019
May 20,2019
0
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Very professional throughout the whole process which took some 14 weeks approx. However I was told from the start that it would take this amount of time.They managed to get several viewings before an acceptable offer was received.Overall I was very pleased....
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Comment on agent fees
Fees were a little high,they quoted a fixed fee for the sale presumably due to the property being an apartment.
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May 21, 2019
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Thank you for your honest review.. we appreciate when selling a leasehold apartment costs can be a little higher, we also have the added time scales currently due to the length of time the local Council are taking to provide searches..but I am pleased that you felt our service and commitment to your sale was consistent throughout. Thank you again for taking the time to share your views. ...
May 19,2019
May 19,2019
0
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Both Rob and Natalie have been excellent throughout our short time with you as our house sold so quickly.
They kept us up to date all the time and their attention to detail was much appreciated....
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Comment on agent fees
Satisfactory
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May 18,2019
May 18,2019
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Hannells dealt with sale of property and were excellent from start to finish. From arranging viewings through to completion was a well delivered process....
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Comment on agent fees
Fair fees in current market
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May 18,2019
May 18,2019
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Many thanks to the team at Hannells, professional and efficient from the outset and excellent communication throughout the process particularly Gail who has been so helpful....
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May 17,2019
May 17,2019
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Would always recommend Hannels , friendly professional team based at the Chaddesden branch, never feel like you have to chase for information and always have their clients best interests...
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Comment on agent fees
Good
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May 17,2019
May 17,2019
0
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Sarah Worked very quickly and was very helpful with everything! Would highly recommend using hannels they even offered to help with sorting solicitors out! Thank you...
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Comment on agent fees
Good
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May 17,2019
May 17,2019
0
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Since putting my property up for sale with Hannells, they have kept me up to date with the latest sales situation and managed the property really well....
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Comment on agent fees
Agents fees seem reasonable
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May 17,2019
May 17,2019
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Amy has been a outstanding, helpful and understanding member of staff for us with our first property. She listened to everything and helped in every way she could. When we first meet in person I thanked her for all her help. 10/10 member of staff...
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Comment on agent fees
None
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May 15,2019
May 15,2019
0
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Thank you all for a great service. Helpful and informative . Making the whole experience a lot easier and less stressful ð...
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May 15,2019
May 15,2019
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Very good agent, all went smoothly, very prompt communication, Sarah was extremely friendly and helpful throughout the process and kept us up to date...
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May 14,2019
May 14,2019
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Very responsive when booking viewings and asking for an update on the progression of our purchase. Would definitely recommend and will be using this agent again in the future....
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N/A
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May 14, 2019
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Thank you Luke for review, it has been a pleasure helping to secure your new home, please do not hesitate to contact us should you need anything during the process, we are here to help & assist you. Kind regards Nicola & the Allestree team ...
May 14,2019
May 14,2019
0
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Great service from Eve in assisting with the purchase of my son's property.
George has been very helpful on past viewings ....
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NA
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May 14,2019
May 14,2019
0
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Ahh the lovely Hollie and Jenna, worked with these for a couple of years now always a smile and very professional....
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Comment on agent fees
Good
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May 13,2019
May 13,2019
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Eliza remembered me from a previous viewing quite some time back. Very professional and helpful from showing me around to explaining the application process. Excellent....
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Comment on agent fees
Fees may be necessary but they could always do with being a little less!! An industry blanket fee may be fairer and more helpful.
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May 13,2019
May 13,2019
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Hannells Mickleover Branch were extremely helpful and professional when we were buying our property. They kept us well informed throughout the whole experience and were always willing to answer any questions or anxieties we had. Would thoroughly recommend....
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May 12,2019
May 12,2019
1
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I was very impressed with the outstanding service I received and with your knowledge and experience I am now renting a 3 bedroom house...
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Comment on agent fees
Good
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May 12,2019
May 12,2019
0
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So glad to have choose Hannels, with the whole selling a house experience can be a stressfull one as people know, but hannels was their to help out every step of the way when possible, could not of asked for any more better help. Definitely ...
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Comment on agent fees
Good
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May 10,2019
May 10,2019
0
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I have just sold an bought through Hannells and I have to say it wasn't all plain sailing. All the staff where brilliant, helpful and friendly I would definitely recommend them to anyone...
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Comment on agent fees
Happy with fees
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May 10,2019
May 10,2019
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Alex was extremely helpful, contacting agents and solicitors and keeping us upto date with the exchange and completion process which proved to be very stressful....
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N/A
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May 08,2019
May 08,2019
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Hannells is a very considerate, helpful and dedicated Estate Agent where any issue is no trouble for them to resolve. Would recommend them to anyone....
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Comment on agent fees
Good Value for money Service all round
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May 08,2019
May 08,2019
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We have been very pleased with the level of communication and cooperation we have had with you all. The only minor grumble is that we were originally told that the new tenants would be moving in on 1 April and this produced some panic in getting ...
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Comment on agent fees
Very reasonable... I would say that the money has been well spent and the recent increase in fees has been necessary in view of the changes in legislation
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May 08,2019
May 08,2019
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Lovely friendly and helpful staff, makes the stressful act of buying/selling easier. Communication has been excellent throughout, would highly recommend...
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Comment on agent fees
Nothing to compare to
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May 08,2019
May 08,2019
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Big Thank you to Richard and Sarah for helping us to find our first house in Derby. They are very friendly, efficient, knowledgeable and informative. Would definitely recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
