96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
show more
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(248)
Leanna
(206)
Debbie
(188)
Heather
(178)
Aimee
(171)
Aaron
(171)
Lorna
(150)
Amy
(137)
Jo
(118)
Alex
(117)
Lauren
(117)
Emma
(112)
Amanda
(97)
Michelle
(94)
Nicola
(92)
Eve
(91)
Sara
(87)
Sarah
(80)
Olivia
(80)
Sarah
(73)
Chloe
(56)
Sam
(55)
Rebecca
(51)
Mya
(47)
George
(43)
Niki
(40)
Sally
(39)
Leah
(37)
Emma
(37)
Jessica
(33)
Keilia
(31)
Jenna
(27)
Emma
(27)
Vicky
(22)
Oliver
(20)
Bonnie
(15)
Rachel
(12)
Tom
(11)
Gemma
(11)
Olivia
(10)
Kerrie
(9)
Sharon
(8)
Kim
(8)
Lilly
(7)
Matt
(5)
Pam
(4)
Nicola
(3)
Michael
(2)
Joe
(1)
Amy
(1)
James
(1)
Louise
(1)
Victoria
(0)
Latest Reviews
View all Reviews 3146Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Feb 03,2023
Feb 03,2023
1
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 15,2023
May 15,2023
1
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2019
Jun 29,2019
1
people found
this helpful
this helpful
Hannells Littleover offered a very professional, personal service throughout. They understood the client well, and gave good advice leading to a positive sale.
I would recommend with confidence....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04, 2019
View all comments
(1)
Thank you for writing such a lovely review, the whole team here at Littleover were very pleased with the feedback that they did a great job. Kind Regards Lauren and the whole team here at Littleover Hannells. ...
Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
Hannels is very active and trust worthy agent. I would recommend to my friends and family. They ha e good communication and friendly staff....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2019
Jun 22,2019
3
people found
this helpful
this helpful
Hannels at Littleover provide a fantastic service. We just competed on our third purchase from Hannels over the last four years. Angie Taylor is a fantastic manager at the Branch- she listens to her clients and provides unbiased advice which we found extremely helpful. The ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22, 2019
View all comments
(1)
I am completely overwhelmed by such an insightful and complimentary review.. Without my team here at Littleover and the continual commitment to provide such a high level of service, I would not be receiving such a review. We all thank you for your kind words and I look forward to staying in close contact with you from our Alvaston Branch.. ...
Jun 20,2019
Jun 20,2019
0
people found
this helpful
this helpful
Great service as always keeping you up to date with progress on a regular basis, chasing solicitors on the sellers behalf....
read full review
read full review
Comment on agent fees
Good reasonable fees
Was this helpful?
Yes
Yes
Jun 20, 2019
View all comments
(1)
Thank you for the kind review.. Sales Progression is a fundamental part of the sales process and Hannells pride themselves on having a full team of highly skilled progressors.. ...
Jun 19,2019
Jun 19,2019
1
people found
this helpful
this helpful
Great communication and quick responses from emails. Alex helped make the buying process a less stressful one. Thanks for your help....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jun 20, 2019
View all comments
(1)
Thank you Emma, for your kind review.. The whole team are so pleased we provided you with the service we strive to achieve. We hope you are happy in your new home.. ...
Jun 18,2019
Jun 18,2019
0
people found
this helpful
this helpful
Our purchase was not straightforward for several reasons, but the service we received from Michelle and Sarah was second to none. We feel that both professionals were approachable, supportive and really went beyond the call of duty to make sure our purchase was smooth and ...
read full review
read full review
Comment on agent fees
We did not pay fees to the agent as a buyer
Was this helpful?
Yes
Yes
Jun 17,2019
Jun 17,2019
1
people found
this helpful
this helpful
Rob , Natalie and Toby have been brilliant so far. That have helped me find a property and also find a buyer for mine. Highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2019
Jun 16,2019
1
people found
this helpful
this helpful
Hannells have done a fantastic job from marketing my house right through to contacting solicitors and keeping the chain moving.
Excellent service and I would definitely use them again....
read full review
read full review
Comment on agent fees
I am happy with my inclusive fee package
Was this helpful?
Yes
Yes
Jun 17, 2019
View all comments
(1)
The whole team are so pleased that we did such a "fantastic" job.. we thank you for taking the time to post such a positive review!! ...
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
Moved from another Agent, and the difference was hugely noticeable. Flood of viewings fairly quickly as you'd expect and once we got to the point of accepting an offer the communication was clear....
read full review
read full review
Comment on agent fees
You can move for cheaper but that is usually with online agents.
Was this helpful?
Yes
Yes
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
Great service from the team. Nathalie, Toby and Rob. Rob did a particularly good job on the negotiation. Very good communications at all stages...
read full review
read full review
Comment on agent fees
The fees are reasonable for the service provided.
Was this helpful?
Yes
Yes
Jun 13,2019
Jun 13,2019
1
people found
this helpful
this helpful
We dealt with Natalie from original request of viewing the property right through to acceptance of offer. As first time buyers, and very picky buyers, I have to admit it was a daunting process neither of us have any idea about! But Natalie was supportive, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2019
Jun 13,2019
1
people found
this helpful
this helpful
All round great service. Always available, helpful, polite and understanding. Always kept updated on offers and advise when needed.
Thank you....
read full review
read full review
Comment on agent fees
You get what you pay for.
Was this helpful?
Yes
Yes
Jun 12,2019
Jun 12,2019
0
people found
this helpful
this helpful
Thank you so much Sarah and team for helping so far which has resulted in us having our offer accepted to buy our first house! So far everything has been really smooth and easy to follow as you've been so helpful. I feel I can ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jun 11,2019
Jun 11,2019
1
people found
this helpful
this helpful
Very happy with the service we received.
Rob was very polite and informative i highly recommend this agent. Thanks Rob.
Toby was spot on with the valuation again very polite and professional. Thanks Toby...
read full review
read full review
Comment on agent fees
Fees average
Was this helpful?
Yes
Yes
Jun 11,2019
Jun 11,2019
0
people found
this helpful
this helpful
Michelle has been amazing, nothing is any trouble and her service to us has been outstanding.
Cannot sing her praises enough....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Jun 11,2019
Jun 11,2019
0
people found
this helpful
this helpful
Can't fault Eliza at all she was fabulous from start to finish very friendly and professional kept me up to date throughout....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jun 08,2019
Jun 08,2019
0
people found
this helpful
this helpful
Relaxed environment and chilled, approachable staff. I interacted the most with Eve I think and she was super helpful, friendly and clear....
read full review
read full review
Comment on agent fees
I've not realy paid attention to it that much so they can't be bad - but I'm not sure if we are even at the point yet where I'd get fees charged so can't really comment
Was this helpful?
Yes
Yes
Jun 05,2019
Jun 05,2019
0
people found
this helpful
this helpful
I spoke with Leah initially who was approachable, efficient and friendly. Later I corresponded with Nicola who was equally as friendly and helpful....
read full review
read full review
Comment on agent fees
I am the buyer
Was this helpful?
Yes
Yes
Jun 04,2019
Jun 04,2019
0
people found
this helpful
this helpful
Hannells have a very stringent verification process and Leanna & Eliza were very Helpful, Friendly & Professional in helping me through, understanding the situation I was in, acting on behalf of my parents....
read full review
read full review
Comment on agent fees
As expected
Was this helpful?
Yes
Yes
Jun 04,2019
Jun 04,2019
0
people found
this helpful
this helpful
The staff were always happy to help, always professional and polite and friendly. We had a positive experience with the team....
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2019
May 31,2019
0
people found
this helpful
this helpful
Before the sale, they were great; advised us well with valuing the property and what to do with the offers we received.
After the sale, they really came into their own. They kept us in the loop, chased info when it was needed and did ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2019
May 30,2019
0
people found
this helpful
this helpful
Vicky and Leanna are very friendly and professional in the work they do. I've dealt with them for a while now and they are always very thorough....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 30,2019
May 30,2019
0
people found
this helpful
this helpful
All the members of staff have been really lovely so far. Helpful with a personal touch. Contacted when promised and sympathetic to people's needs. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
Niki and all the staff were very professional and helpful. I would highly recommend them again the sale went smoothly....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
The whole team were really helpful throughout the whole process and they updated us regularly. Richard Brown took the time to get to know us and the property we were looking for. He contacted us when he saw a suitable property and made the whole ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2019
May 28,2019
0
people found
this helpful
this helpful
Nicola was very friendly and helpful throughout the viewing and offer process, backed up by her team who have dealt with me in a positive and professional manner. Would definitely recommend....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 27,2019
May 27,2019
0
people found
this helpful
this helpful
We have found the Hannells team to be very helpful in dealing with the purchase of no 3 Oak Drive, Mickleover. We now look forward to completion in the near future....
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2019
May 25,2019
0
people found
this helpful
this helpful
Rob has helped me through every step to purchasing my second property. I could not of asked for a better service.
Thank you for the help....
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2019
May 24,2019
0
people found
this helpful
this helpful
No doubt Amanda has difficult role as sale progression person.
She was very professional and helpful.
Would definitely like to do business with Hannells.
Thanks to all team
Tariq...
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
May 23,2019
May 23,2019
0
people found
this helpful
this helpful
I was impressed with the efficiency and knowledge of Michelle at our first meeting and felt comfortable asking questions. I received weekly updates from either Michelle or Amy and felt reassured that the sale of my mum's property was being given a high priority and ...
read full review
read full review
Comment on agent fees
Not sure, reasonable? but I don’t mind if I get a good service.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
