96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Aaron
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Jo
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Lauren
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Sarah
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Olivia
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Sharon
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Matt
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Pam
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Michael
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Latest Reviews
View all Reviews 3146Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Aug 20,2019
Aug 20,2019
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Heidi was very pleasant and very professional. Explained everything in a very straight forward and easy to follow manner. Also did wonderful job with the photography of our bungalow. Very pleased all-round....
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Aug 30, 2019
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Paul, thank you for taking the time to write such a lovely review and was really nice to read that you have been impressed with the service you have received from Hannells and the team so far Kind Regards Lauren and the team here at Littleover. ...
Aug 19,2019
Aug 19,2019
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5 star experience buying a house with Hannells branch mickleover, Derby. Eve was thorough, organised and on the ball every day making sure we were able to sign for our dream home we had so wanted!! We had originally brought a house through a different estate ...
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Aug 19,2019
Aug 19,2019
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We have received excellent service from Eve and George at Hannells. From the minute we contacted them they have been professional and have always been quick to get back to us and keep us updated.
We would highly recommend them....
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Aug 19,2019
Aug 19,2019
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Really can't complain about anything! The service from start to finish was amazing and the property sold within 24 hours!...
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Aug 30, 2019
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Thank you for your review Amanda and we are so pleased that you have been amazed from the service you have received from our team so far. Kind Regards Lauren and the whole team at Littleover. ...
Aug 17,2019
Aug 17,2019
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Great service provided by the sales team at Hannells Littleover kept me updated all the way through process would recommend them to anyone who is selling there house....
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Aug 30, 2019
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Thank you for such a lovely review, We are pleased that you have been amazed by our service and felt updated throughout the whole process. Thank you again, Kind Regards Lauren and the whole team here at Littleover. ...
Aug 17,2019
Aug 17,2019
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I took a while deciding between Purplebricks and Hannells mainly due to cost, eventually deciding to go with Hannells (Littleover Branch... and very glad I did!! Heidi, who provided the valuation was amazing, and the whole team has been great! In particular Emma and Aaron (...
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Aug 30, 2019
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Such a lovely review Dylan and we are so pleased that you never regretted the decision of using us over Purple Bricks (we knew you wouldn't!) Providing our sellers and buyers with exceptional customer service is really important to us and to provide you with 'the complete moving experience'. Thank you again for such lovely words and we will look forward to giving you the same service whilst your sale goes through the progression stage. Kind Regards Lauren and all the team at Littleover. ...
Aug 16,2019
Aug 16,2019
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Great service from the whole team, mainly dealt by Aaron who has been very accurate in providing all the information we needed. All has been dealt smoothly, without any confusion.
For the viewing side, Martin has demonstrated great competence in providing all the needed information....
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Aug 30, 2019
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Thank you for taking the time to write about your experience with Hannells so far. We really do enjoy reading the lovely comments that are left. We strive to provide all our customers with excellent customer service. Kind Regards Lauren and the team at Littleover. ...
Aug 16,2019
Aug 16,2019
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Amazing estate agent! Was shown around a property in Littleover by Martin, he was so friendly and helped me show what the property could be by putting my own 'mark' on it. I then put an offer in through Aaron and he was 'on the ...
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Aug 30, 2019
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Thank you Hannah for taking the time to write such a fantastic review, Martin really does love showing potential buyers around what could be their next home, and it really shows by the feedback we receive. We were really pleased that you felt at ease whilst purchasing your first property as it can be a very daunting experience. Thank you for recommending us to your family and friends. Kind Regards Lauren and all the team at Littleover. ...
Aug 16,2019
Aug 16,2019
0
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Excellent service provided by Aaron, the negotiation with the seller went really smooth and painless. One very good attribute about Hannells is that, they are quick and responsive.
Would highly recommend....
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Aug 28, 2019
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Hi Joe, Thank you so much for leaving us an excellent review. Aaron was so chuffed to read that you were really please with the service he provided to you. It is lovely to hear that you would recommend the team here at Littleover! Kind Regards Lauren and the whole team here at Littleover. ...
Aug 14,2019
Aug 14,2019
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In choosing HANNELLS, I was influenced by the great number of Hannells "For SALE" boards in the Alvaston area. After further research I was also persuaded by the impression that the name, HANNELLS was synonymous with the "Sold" sign.
I was particularly impressed and reassured ...
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Aug 13,2019
Aug 13,2019
1
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Excellent service from start to finish, it's been a great experience once again as I have used Hahnells on all many occasions never fail to maintain their consistency in quality of service...
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Aug 14, 2019
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Thank you so much for the kind review Mr Hussain.. we always look forward to working with you!! ...
Aug 07,2019
Aug 07,2019
1
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Efficient from start to finish, evident that the Mickleover branch has a good friendly team
Would recommend
Michelle really eased the process for me
Whoever I dealt with was positive, friendly and efficient...
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Aug 06,2019
Aug 06,2019
0
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Just had to mention another fantastic service yet again from Hannells at Chellaston.
Nicki the manager was always on the end of the phone to answer any questions and offer support and peace of mind at every stage of my purchase. She has a great ...
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Aug 05,2019
Aug 05,2019
2
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I have given 1 star as I am unable to give less. Throughout the sale Hannells has only acted in the interest of the buyers, who have also sold their property through Hannels, a conflict of interest as they are due two commissions. They have done ...
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Aug 06, 2019
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As Branch Manager, I am deeply concerned by such a negative review. I am also somewhat surprised by it Tracey, as I have been speaking with you on a regular basis to offer help, advice and a friendly ear over the past two weeks to ensure that what has unfortunately been a very lengthy and difficult process for all parties concerned, remains as calm and stress free as possible. I would however like to respond to the remarks regarding "a conflict of interest". It is certainly common place for Ha ...
Aug 04,2019
Aug 04,2019
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Angie (branch manager) took over about 2 weeks after marketing our property. Her communication with us was amazing, always there to listen or offer advice right through until our sale was secured and progressing.
Would highly recommend....
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Aug 06, 2019
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Dear Lucy, thank you for your very kind review.. It was an absolute pleasure to sell such a beautiful home and we look forward to looking after you right through to the completion of your sale.. ...
Aug 04,2019
Aug 04,2019
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our purchase house was listed by Hannells and they did a wonderful job in terms of service, friendliness and attitude. As we didn't have an estate agent involved in selling our old house, we had to lean on them a bit for advice and support. ...
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Aug 05, 2019
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Thank you so much Steve for your kind works & taking the time to write a review. It has been a pleasure helping you & your family to move into your new home. Best wishes Nicola & the Allestree Team ...
Aug 02,2019
Aug 02,2019
0
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We are experienced landlords , who use local agencies. We gave Hannells Lettings a try. Initially, when setting up a tenancy they seem efficient enough, however, when it comes to handling tenant changes or renewals.....etc.....their administration skills are worse than useless, they make basic ...
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Jul 29,2019
Jul 29,2019
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very help full staff answered all our questions quickly we were able to view promptly used the mortgage broker in their office which made everything so much easier...
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Jul 28,2019
Jul 28,2019
1
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We sold our house two weeks after going on the market, Hannells service has been excellent. We have been kept informed throughout the process and all contact has been professional yet friendly. The staff have been extremely helpful and reassuring, it's felt like a personal ...
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Jul 30, 2019
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Thank you so much Elaine for the positive review, We try hard to provide the friendly, professional service you describe and the whole team worked hard to find you a buyer in just 8 days!!! A fantastic result for you and your buyer. ...
Jul 24,2019
Jul 24,2019
0
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I have been very impressed with the professional manner that Hannells have dealt with the sale of our property in Derby. From the first meeting to value and discuss the sale through sale agreedwithin 2days(yes amazing) to dealing with rubbish and gas repairs.
We ...
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Jul 24, 2019
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Thank you Maggie for taking the time write your review. It has been a pleasure to assist you in all areas of the house selling process. Our aim is to make this as easy as possible for our clients. Kind regards Nicola & the Allestree Team ...
Jul 23,2019
Jul 23,2019
1
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First class service and very fast response to any query when asked.
Easily the biggest choice of properties in Derby and the surrounding areas....
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Jul 19,2019
Jul 19,2019
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Excellent communication. Very quick response on phone calls and emails. Always kind and helpfull staff. Really appreciate your work. Right people in right place....
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Jul 23, 2019
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Thank you so much for the kind review.. The whole team are so happy that we were there with you through the whole process of finding your first home!! Stay in touch.. ...
Jul 16,2019
Jul 16,2019
0
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Sold a house through Hannells brilliant service from the Sales team kept me up to date with all the viewings and feedback, I found that communication was lost a little when the house sold and went over to the Sales Progression team.
Would happily recommend ...
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Jul 20, 2019
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Hi Sam, Thank you for taking the time to write about your experience with Hannells Littleover. We are so pleased you felt that you were kept well informed from the sales team. Thank you for your comment regarding the sales progression team and that has been taken on board. Please feel free to call me if you want to chat to me about it further. Kind Regards Lauren. ...
Jul 15,2019
Jul 15,2019
0
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Chose Hannells due to their locality to my property and I only had the one valuation as was pleased with their figure. Hannells always seem to have a very good turn-around of properties judging by what I notice driving through the Chellaston area. The whole ...
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Jul 13,2019
Jul 13,2019
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The team in littleover have been excellent, they have communicated well with us throughout the buying process, keeping us updated every step of the way and I hope this continues throughout the whole process. I will definitely be recommending them to other first time buyers....
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Jul 20, 2019
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Thank you for such a lovely review Ravneet, We pride our self in excellent customer service and the team were so excited with the review from yourself. We hope to provide you with the complete moving experience. Kind Regards Lauren and the whole team at Littleover! ...
Jul 11,2019
Jul 11,2019
0
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The staff at Hannells have been great from start to finish in what has been a long process. Not currently living in the same county as where I have bought a property their help and advice has been invaluable - particular praise should go to ...
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Jul 11,2019
Jul 11,2019
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gave us good advice and very friendly staff, we sold the house with in 24hr of going on the market.kept us updated all the time with all the stages....
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Jul 17, 2019
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Thank you so much Mr Afzal, for the kind review. Myself and the team are so pleased that the hard work to create early interest, paid off ... 24 hours is indeed a result!!
Congratulations to you... ...
Jul 11,2019
Jul 11,2019
0
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We bought and sold through the Allestree branch of Hannells and the service we received from all the staff was first class. Pam, Nicola, Leah, Zoe, Sara and Wai are extremely helpful and very friendly, efficient and professional. They arranged numerous viewings for our property ...
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Jul 22, 2019
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Thank you Dawn for taking the time to write your review, it was a pleasure for us all to read that your Hannells "moving experience" has been an amazing one. Kind regards Nicola & the Allestree team ...
Jul 08,2019
Jul 08,2019
1
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Very professional and efficient service provided by the wonderful team. The staff couldn’t be more helpful and informative. Would recommend and use Hannells again in the future....
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Jul 08,2019
Jul 08,2019
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A good team of friendly people always willing to help, excellent communication throughout the process and a fabulous all round service....
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Jul 08, 2019
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Thank you Keith for your comments. It has been a pleasure to assist you in selling your property. Kind regards Nicola & the Allestree team ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
