Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
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Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
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Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Great service from Olivia, quick and responsi......”

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Sep 04,2024
Minithumbup
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Olivia
By: 'Phil Basterfield'
Sep 04,2024
0 people found
this helpful
Great service from Olivia, quick and responsive to get our house on the rental market and achieve what was set out from the start. Good communication and approach. Greatly appreciated thank you...
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By: Benjamin Brain
Sep 05, 2024
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Hi Phil! Thank you for your 5-star review of your moving experience with Olivia and the lettings team! We're really pleased to see that you received a great service and that you've found the team responsive and with good communication. Olivia in particular will be delighted to see your comments. On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look forward to being of continued equally good service! All the very best, Be ...

“Great Property Maintenance...”

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Sep 04,2024
Minithumbup
By: 'Helen'
Sep 04,2024
1 people found
this helpful
We moved to Hannells for our property management after a terrible experience from Leaders. They are professional, easy to get hold of, always respond in a timely manner, everything you want from a property management service. Every person I have spoken too has been helpful ...
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By: Benjamin Brain
Sep 05, 2024
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Hi Helen! Wow! What a fantastic review - thank you so much for taking the time to leave such positive feedback about your moving experience with Leanna and the lettings team. The whole team there really do pride themselves on their service so we're delighted that you've always found them professional, easy to get hold of and helpful and most importantly, much better than some of our competitors! On behalf of the whole team here, thank you for trusting Hannells with the management of yo ...

“Professional, polite and stress free experience...”

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Sep 04,2024
Minithumbup
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Leanna Holmes
By: 'Tom'
Sep 04,2024
0 people found
this helpful
Leanna has always been very professional, polite and patient and made the paperwork very simple and provided clear instructions, making the experience with Hannells always very pleasant and stresses free....
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By: Benjamin Brain
Sep 05, 2024
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Hi Tom! Thank you so much for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team. We're delighted that your experience with the team has been pleasant, stress free and that you've always found them to professional, polite and patient. Leanna in particular will be really pleased to see your comments. On behalf of the whole team here at Hannells, thank you for your positive comments and if there's anything we can do to help in the future p ...

“I had an excellent experience with your custo......”

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Sep 03,2024
Minithumbup
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Mya
By: 'Andy'
Sep 03,2024
0 people found
this helpful
I had an excellent experience with your customer service team. They were incredibly helpful, friendly, and efficient in resolving my issue. Their professionalism and dedication to customer satisfaction truly stand out. I appreciate the quick response and the extra effort to ensure everything was perfect. ...
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By: Benjamin Brain
Sep 04, 2024
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Hi Andy! Wow! Thank you for taking the time to leave such a brilliant review of your moving experience with Mya and the Lettings team. The team there pride themselves on being professional, but also being helpful, friendly and efficient so they'll be delighted to see this highlighted in your comments - it makes a big difference! On behalf of the whole team here at Hannells, thank you for your 5-star review and if there's anything we can do to help in the future, please feel free to reac ...

“Impressed with the service @Hennells #Emma ,w......”

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Sep 03,2024
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Emma
By: 'Kudakwashe Kativhu'
Sep 03,2024
0 people found
this helpful
Impressed with the service @Hennells #Emma ,we love the property...
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By: Benjamin Brain
Sep 04, 2024
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Hi Kudakwashe! Thank you for your 5-star review of your moving experience with Emma and the Lettings team. We're delighted to see that you were impressed with the service delivered by Emma, and even more so that you love your new home! On behalf of the whole team here at Hannells, we wish you many happy memories in your new home and if we can be of service in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Movi ...

“The whole process from start to finish was se......”

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Sep 03,2024
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Leanna Holmes
By: 'Kasim'
Sep 03,2024
0 people found
this helpful
The whole process from start to finish was seamless. Leanna took care of the tenancy renewal and it was done without delay with plenty of notice. Thanks for all your help....
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By: Benjamin Brain
Sep 04, 2024
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Hi Kasim! Thank you so much for taking the time to leave a 5-star review of your moving experience with Leanna and the lettings team! We're pleased to see that you felt the whole process of your tenancy renewal was seamless from start to finish and completed without delay - the team their pride themselves on their efficiency so they'll be delighted to see your comments. On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look for ...

“I would like to give a very special thank you to Emma Cocker...”

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Sep 02,2024
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Emma
By: 'Zack'
Sep 02,2024
0 people found
this helpful
I would like to give a very special thank you to Emma Cocker for her professionalism in the way she managed my current rented property and made the whole experience great. Thank you!...
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By: Benjamin Brain
Sep 04, 2024
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Hi Zack! Thank you for your positive feedback about your moving experience with Emma and the Lettings team. They committed to providing a great service to all of their clients - tenants and landlords - so they'll be delighted to see that you've felt that your experience with them has been great. Emma in particular will be really pleased to see you comments! On behalf of the whole team here at Hannells, thank you for your 5-star review and if there's anything we can do to help in the fut ...

“Excellent Service...”

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Sep 02,2024
Minithumbdown
By: 'Hilda'
Sep 02,2024
0 people found
this helpful
From initial valuation to final completion service has been top tier! Can’t recommend highly enough....
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By: Benjamin Brain
Sep 04, 2024
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Hi Hilda! Thank you for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team! We're delighted to see that you'd be happy to recommend us and you felt the service received from the initial valuation right up to completion was top tier. The team will be really pleased to see your comments as they take great pride in their work and comments like this make a big difference. On behalf of the whole team here, thank you for trusting Hannells wi ...

“I'm very pleased with the service I got fr......”

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Sep 02,2024
Minithumbup
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Emma
By: 'Cynthia'
Sep 02,2024
0 people found
this helpful
I'm very pleased with the service I got from one of your staff . She's very friendly and professional. Thanks for everything Emma...
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By: Benjamin Brain
Sep 04, 2024
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Hi Cynthia! Thank you for taking the time to leave such a wonderful review of your moving experience with Emma and the Lettings team! We're delighted to see that you felt they were friendly, professional and that you were pleased with the service you received, from Emma in particular - who will be really pleased to see your comments! Ob behalf of the whole team here at Hannells, thanks again for your feedback and if there's anything we can do to help in the future, please feel free to r ...

“Positive experience...”

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Aug 30,2024
Minithumbup
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Olivia
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Emma
By: 'Sarah Newton'
Aug 30,2024
0 people found
this helpful
I have had an excellent experience. The staff were incredibly quick to respond to all of my inquiries and provided clear, helpful advice. They were efficient and friendly and my experience so far has been positive....
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“Renting process as landlords...”

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Aug 30,2024
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Mya
By: 'Lauren'
Aug 30,2024
0 people found
this helpful
We’ve rented out our property through Hannells, and found they have been extremely helpful throughout the process so far. Quick to respond to queries, always happy to help. The full management service that they offer to landlords has put our minds at ease as ...
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“Professional service, quick and efficient. Us......”

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Aug 30,2024
Minithumbup
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Mya
By: 'Mr'
Aug 30,2024
0 people found
this helpful
Professional service, quick and efficient. Using hannells for the first time for full property management and the experience has been great. We have spoken to a few different people with hannells but more so Mya, who has looked after us with finding a tenant and ...
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“Excellent communication throughout the sale p......”

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Aug 30,2024
Minithumbdown
By: 'Patricia'
Aug 30,2024
0 people found
this helpful
Excellent communication throughout the sale process and I would thoroughly recommend them Thanks to the whole team Kind regards Patricia Laird Taylor...
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“Amazing customer service. Friendly and helpfu......”

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Aug 30,2024
Minithumbdown
By: 'Kyle'
Aug 30,2024
0 people found
this helpful
Amazing customer service. Friendly and helpful. Victoria was very helpful when showing the property and managed to answer questions to a satisfactory level....
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“Fantastic service all throughout from Sarah, ......”

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Aug 29,2024
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Sara Walker-Bradley
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Bonnie
By: 'Helen Moorley'
Aug 29,2024
0 people found
this helpful
Fantastic service all throughout from Sarah, Bonnie and Kim, sorry if I ve missed anyone. Special thanks to Sara, her service was exceptional, couldn't have helped me more. Great to have such professional, efficient, prompt, service in general, very hard to find. Allestree branch have ...
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“Excellent service from beginning to end. Very......”

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Aug 29,2024
Minithumbup
By: 'Sale'
Aug 29,2024
0 people found
this helpful
Excellent service from beginning to end. Very professional. Always cheerful. Achieved above advertised price....
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“Great service (as always) with helping with m......”

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Aug 29,2024
Minithumbup
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Leanna Holmes
By: 'Gurinder'
Aug 29,2024
0 people found
this helpful
Great service (as always) with helping with my rent increase to ensure maximum returns on my investment. Thanks Leanna!...
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“Bought my first house zero problems absolutel......”

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Aug 29,2024
Minithumbup
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Debbie
By: 'Izak'
Aug 29,2024
0 people found
this helpful
Bought my first house zero problems absolutely brilliant 100% communication brilliant and helped every step of the way....
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“Amazing help and amazing customer service, co......”

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Aug 29,2024
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Olivia
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Sarah Keeling
By: 'Dale'
Aug 29,2024
0 people found
this helpful
Amazing help and amazing customer service, couldn't recommend anymore. Lovely team....
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“Hannells were proactive in arranging viewings......”

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Aug 29,2024
Minithumbup
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Aaron Curd
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clare
By: 'Woolley'
Aug 29,2024
0 people found
this helpful
Hannells were proactive in arranging viewings ultimately leading to the sale which was the objective. From the valuation, to the viewings progression and administration all first rate. Great team in the office with Arran and Claire in particular, also Debbie after the sale we're really ...
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“House sale...”

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Aug 29,2024
Minithumbdown
By: 'Mel'
Aug 29,2024
0 people found
this helpful
Very nice people, very helpful. Would use Hannells in the future....
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“Best estate agents I've dealt with so far! K......”

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Aug 29,2024
Minithumbdown
By: 'Jess'
Aug 29,2024
0 people found
this helpful
Best estate agents I've dealt with so far! Kept me up to speed and in contact throughout the whole journey! Thank you so much...
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“As first-time buyers, our experience with Han......”

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Aug 29,2024
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Aaron Curd
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clare
By: 'Anagha'
Aug 29,2024
0 people found
this helpful
As first-time buyers, our experience with Hananels in Chellaston was exceptional. Aaron provided outstanding support throughout the entire process, ensuring everything was smooth and clearly explained. The entire team at Hananels proved to be incredibly helpful, making our purchasing journey stress-free and enjoyable. We're grateful ...
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“VERY HELPFUL, AND PROFESSIONAL. A QUICK MOVE ......”

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Aug 29,2024
Minithumbup
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Emma
By: 'HARDY'
Aug 29,2024
0 people found
this helpful
VERY HELPFUL, AND PROFESSIONAL. A QUICK MOVE IN AND COMMUNICATION WAS SPOT ON AND CLEAR...
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“Mya was brilliant and helped during the proce......”

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Aug 29,2024
Minithumbup
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Mya
By: 'Sam'
Aug 29,2024
0 people found
this helpful
Mya was brilliant and helped during the process . Was looked after every step of the way....
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“The process was easy and excellent.The feed......”

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Aug 29,2024
Minithumbup
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Emma
By: 'Tharanga'
Aug 29,2024
0 people found
this helpful
The process was easy and excellent. The feedback was up-to-date and excellent. Overall process is flexible, easy and service is excellent and positive of the tenant negotiator . (Emma) Thanks...
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“Fantastic experience buying a home through Ha......”

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Aug 28,2024
Minithumbup
By: 'Alice Davies'
Aug 28,2024
0 people found
this helpful
Fantastic experience buying a home through Hannells. This is my first time buying alone and the whole process from start to finish as been great. Mya has been particularly brilliant with communicating, couldn't rate any higher. Thank you! Matt who showed me the property initially ...
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By: Benjamin Brain
Aug 30, 2024
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Hi Alice! Wow! Thank you for taking the time to leave such a wonderful 5-star review of your moving experience with Mya, Matt and the Chaddesden team. We're delighted that the team were able to help you purchase your first property and that you felt the process from start to finish was great. Both Mya and Matt in particular will be really pleased to see you mention them individually - it really makes a difference! On behalf of the whole team here at Hannells, congratulations on your fir ...

“Very effective service and communication.The ......”

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Aug 28,2024
Minithumbup
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Emma
By: 'Sharma'
Aug 28,2024
0 people found
this helpful
Very effective service and communication.The documentation was handled very efficiently....
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By: Benjamin Brain
Aug 30, 2024
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Hi Sharma! Thank you for your 5-star review of your moving experience with Emma and the lettings team! We're really pleased to see that you felt the service delivered by them was efficient, effective and that their communication was spot on! On behalf of the whole team here at Hannells, thank you for your positive feedback and if we can be of service to you again in the future, please feel free to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells ...

“Help with finding a suitable tenant...”

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Aug 28,2024
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Emma
By: 'Jas'
Aug 28,2024
0 people found
this helpful
Emma has been great in supporting us during the process of finding a tenant for my property. She was considerate and listened to our needs and provided a great service. Thank you to the Hannells team for all your help!...
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By: Benjamin Brain
Aug 30, 2024
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Hi Jas! Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team. We're delighted to see that you felt supported and listened to in your dealings with them and Emma will be really pleased to see your comments. On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of service to you again in the future! All the very best, Benjamin Brain Sales & M ...

“Wonderful renting experience...”

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Aug 28,2024
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Emma
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Mya
By: 'Hemant'
Aug 28,2024
0 people found
this helpful
I had a wonderful experience with Hannells while renting a house in Derby. Their officers are very professional in communication, understanding customer needs and providing services on time....
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By: Benjamin Brain
Aug 30, 2024
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Hi Hemant! Thank you for such positive feedback about your moving experience with Emma, Mya and the Lettings team. We're delighted that you've had a wonderful experience with the team and felt they were professional, understanding and communicated well! They pride themselves on delivering a great service and so will be really pleased to see your comments. On behalf of the whole team here at Hannells, thank you for your 5-star review and if there's anything we can do to help in the futur ...
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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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