96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
show more
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(248)
Leanna
(206)
Debbie
(188)
Heather
(178)
Aimee
(171)
Aaron
(171)
Lorna
(150)
Amy
(137)
Jo
(118)
Alex
(117)
Lauren
(117)
Emma
(112)
Amanda
(97)
Michelle
(94)
Nicola
(92)
Eve
(91)
Sara
(87)
Sarah
(80)
Olivia
(80)
Sarah
(73)
Chloe
(56)
Sam
(55)
Rebecca
(51)
Mya
(47)
George
(43)
Niki
(40)
Sally
(39)
Leah
(37)
Emma
(37)
Jessica
(33)
Keilia
(31)
Jenna
(27)
Emma
(27)
Vicky
(22)
Oliver
(20)
Bonnie
(15)
Rachel
(12)
Tom
(11)
Gemma
(11)
Olivia
(10)
Kerrie
(9)
Sharon
(8)
Kim
(8)
Lilly
(7)
Matt
(5)
Pam
(4)
Nicola
(3)
Michael
(2)
Joe
(1)
Amy
(1)
James
(1)
Louise
(1)
Victoria
(0)
Latest Reviews
View all Reviews 3146Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Feb 03,2023
Feb 03,2023
1
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 15,2023
May 15,2023
1
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Great, friendly staff from Jo the Valuer to Sarah the Sales Negotiator in the office. Fast sale, thank you so much!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
I contacted Hannells to review a property in Belper. The staff arranged the viewing promptly, showed me the property and within 5 days I had the keys in my hands! Perfect coordination and service. Highly recommended!!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
My old Mum has, at the age of 93, moved into a care home. One instuction she gave me, and was adamant about, was that Hannells should be the agent to sell her Littleover bungalow.
Since first contacting Lauren and the team on Blagreaves Lane I've ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26, 2020
View all comments
(1)
Hi David, Thank you so much for your kind words regarding the team. It really was so lovely to read and I have passed the feedback on to the team and they were extremely happy. We will look forward to taking you through to completion. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Very friendly, efficient, and professional. We haven't had any issues at all, and all questions have been responded to promptly. I would definitely go to Hannells again....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2020
Feb 22,2020
0
people found
this helpful
this helpful
Very happy with the excellent service provided by Hannells, Amiee and Sarah have been great over the past few weeks. Very helpful, approachable and organised....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2020
Feb 22,2020
0
people found
this helpful
this helpful
A refreshing change to deal with an estate agent who is honest, helpful and cares about customer service! Too many estate agents are only interested in the vendors viewpoint, forgetting that buyers are potentially their vendors of the future, I can wholeheartedly say Hannells are ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2020
Feb 22,2020
0
people found
this helpful
this helpful
Excellent service, quick and efficient. Friendly and helpful throughout the process. Always available when needed. Would recommend to friends and family....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
0
people found
this helpful
this helpful
Emma at Hannells in chellaston has gone above and beyond making the whole process less stressful. Nothing is too much trouble, responds to emails and telephone calls swiftly, Puts your mind at rest with any questions and is always professional.
Excellent service provided at all ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
0
people found
this helpful
this helpful
Very informative with information regarding the property and their response time on their E-mails was brilliant. Nicola, in particular, was excellent regarding information and updates. This would be a 5 star review if their communication with the vendor regarding move in dates was more accurate as ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2020
Feb 21,2020
0
people found
this helpful
this helpful
Excellent service throughout the sale. Friendly staff and we were always kept informed what was happening. Would recommend for the service....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
Selling with Hannells was a no-brainer given their large client base in Alvaston. My property sold for thousands of pounds more than we initially expected due to the high interest of buyers. The teams professionalism shone through upon every visit and phone call. Natalie and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 07, 2020
View all comments
(1)
Thanks for such a positive review Josh.. Good to hear that you recognised why it is so important to use the "best Agent" in Derby. We go above and beyond and value these comments so much!! Thanks again from "team Alvaston" ...
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
Recently completed our purchase through Hannells Chellaston. From our initial enquiry with Emma and then dealing with Charlotte who ensured everything was pursued in a proffesional and timely manner we were more than happy with the service we recieved and would highly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
So far the experience has been a good one polite, courteous and helpful. All staff so far have given good service and responded well to our requests....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21, 2020
View all comments
(1)
Hi Barry, Thank you for taking your time to write about your experience with Hannells Littleover. We really do love what we do and it really does show when we get such fabulous comments. I will pass your lovely words to the team and we will look forward to taking you through to completion. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 18,2020
Feb 18,2020
0
people found
this helpful
this helpful
Great service again from Hannells. Really good sales progression team so you don't need to chase up everyone in the chain to find out what's going on....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18,2020
Feb 18,2020
0
people found
this helpful
this helpful
After first trying to sell my home with Purple Bricks and having no joy, I decided to go with Hannels in Alvaston and I'm so glad I did. They sold my house within two weeks for a great price. Everyone at the Alvaston branch were ...
read full review
read full review
Was this helpful?
Yes
Yes
May 07, 2020
View all comments
(1)
Dear Debbie, the whole team thank you for the amazing review. We know how important it is to have a local office and a knowledgeable team behind you to find a buyer quickly and achieve the best price. Skilled negotiators are so important. Without that support, offers flounder and sales fall through. Highstreet Agents with local offices, showing 100% commitment to the people of Derby is the way forward. Thanks again from all at "team Alvaston" ...
Feb 17,2020
Feb 17,2020
0
people found
this helpful
this helpful
the extremely friendly helpful staff helped make the process quick and easy. They kept me informed throughout the whole process and it couldn't have gone smoother....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2020
Feb 17,2020
0
people found
this helpful
this helpful
Excellent service provided by Helpful and knowledgeable staff. I would highly recommend Hannells in Littleover for anyone considering selling their property....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19, 2020
View all comments
(1)
Hi Al, Thank you for taking the time to write about your experience with Hannells. It is so lovely to read that you would recommend Hannells to anyone considering selling their property. Again thank you so much for your kind words and we will look forward to taking you through to completion. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 16,2020
Feb 16,2020
0
people found
this helpful
this helpful
So far everything has gone like clockwork. I have not singled out any one staff member as everybody I have been in contact with has been professional and courteous....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17, 2020
View all comments
(1)
Good Morning Ian, Thank you for taking the time to write about your experience with Hannells Littleover. So lovely to read your fantastic thoughts about our team. We will now look forward to taking you through to completion and providing you with the complete moving experience. I will pass your feedback over to the team. Kind Regards Lauren and the whole team at Littleover. ...
Feb 15,2020
Feb 15,2020
0
people found
this helpful
this helpful
Friendly staff, have always been flexible with viewing arrangements. Effective liaison in regarding to questions and sales progressions. Kept up to date with the process. Overall a lovely team....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15, 2020
View all comments
(1)
Hi Emma, I hope you are well - Thank you so much for taking the time to write such a fantastic review. We will look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 15,2020
Feb 15,2020
0
people found
this helpful
this helpful
They really go the extra mile.
The whole team were fantastic throughout. Heather came out to value the property straight away, talked us through the process and created a great ad (even though it was her day off!). Rebecca and the team handled the negotiations ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18, 2020
View all comments
(1)
Thanks for the great review Matt.. you are right, Heather always goes above and beyond!! I am so pleased that Rebecca and the team delivered the service you expected from us.. Thanks again!! ...
Feb 14,2020
Feb 14,2020
0
people found
this helpful
this helpful
Kept me informed on a constant basis throughout the whole process and did their best to advise me on what steps I need to take with me being a first timer buyer....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2020
View all comments
(1)
Hi Richard, Thank you for taking the time to write about your experience with Hannells Littleover. It has been so lovely taking you through to completion on your first home. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Fantastic and professional service firstly by Angie ...branch manager ...then by Natalie Clarke who took us through the sale and made everything happen to completion today...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13, 2020
View all comments
(1)
Steve, thank you so much for your kind review.. sorry not to be there for completion, but I know Natalie will be looking after you!! Stay in touch ? ...
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Amazing and friendly service from Leanna, Eliza and Hollie each time I speak to them and deal with them on a day to day basis.
They make it 10x easier to complete my job, couldn't ask for a better team to work alongside....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Natalie and Heather have been incredible, we had reservations using Hannells as the last time we didn’t have the best experience. This time couldn’t of been anymore different! From start to finish they have gone above and beyond for us and we would ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13, 2020
View all comments
(1)
Hollie .. firstly I would like to say how sorry we are that you had reservations. We have a fantastic new team at Alvaston and my focus as Manager is to provide the customer service and professional attitude towards all our customers .. thank you for your kind words. The team appreciate it so much. ...
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Absolutely brilliant service had me and my partner in a property within 2 weeks. A fast, professional and polite team....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
Great customer service, friendly and helpful and happy to answer all of our questions. A credit to the team at Hannells Alvaston....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2020
Feb 13,2020
0
people found
this helpful
this helpful
We are very impressed with the first class service we have received. In particular from Natalie Clarke first class and nothing too much trouble....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 18, 2020
View all comments
(1)
Thanks for taking the time to post a review Richard.. We appreciate the positive feedback. Natalie always delivers the first class service you expect from Hannells.. ...
Feb 12,2020
Feb 12,2020
0
people found
this helpful
this helpful
I have recently sold a properly through Hannells Estate Agent at Allestree.
I moved to Hannells from a previous agent, I always thought the property would sell really quickly, but it did take longer than I expected due to the market at the time.
Zoe ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Hannells Chaddesden branch have provided an excellent service to us during our sales process, I could not recommend them highly enough. It is clearly a team effort at Hannells....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
1
people found
this helpful
this helpful
Very professional..helpful..welcoming...well motivated team ....VERY good at reassuring you ..as we all appreciate it can be a stressful time ..NOTHING is to much trouble for ANY of the staff..always there when you need them ...
I am renowned for speaking my mind ..
...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
