96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Latest Reviews
View all Reviews 3146Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
1
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Mar 10,2020
Mar 10,2020
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Lovely team, very friendly and made it really simple and easy for us to move into our first property hassle free....
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Mar 10,2020
Mar 10,2020
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Hennalls provided an excellent service. Very professional and prompt services. Staff is very friendly and professional. Very good app n communication....
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Mar 10,2020
Mar 10,2020
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Great service, probably the most affordable complete service around.
Friendly staff always happy to help and always remain impartial.
Few problems but all resolved amicably.
Given a choice I would do the same again....
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Mar 10,2020
Mar 10,2020
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Very pleased with the service. Very friendly and helpful staff. Used hannells lettings before on another property and the service was the same....
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Mar 10,2020
Mar 10,2020
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The staff here were always available to help, any time, no problem. They made us feel very reassured, a great team!...
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Mar 11, 2020
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Hi Brett, Thank you for taking the time to write such a fantastic review. Myself and the team were delighted when they saw it. It really did make our day. We will look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 09,2020
Mar 09,2020
1
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I don`t usually write reviews however I thought that I must comment on the student office at Hannells. I have several student properties in Derby and use agents to find students for me. The service received from these agents is not to be desired ...
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Mar 07,2020
Mar 07,2020
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The Derby team were excellent. Very friendly and efficient. Leanna made our move less stressful. The whole process starting from viewing the property to receiving the keys went smoothly....
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Mar 07,2020
Mar 07,2020
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Eve at Hannels Mickleover was fab and made the whole viewing then buying process seamless. I would highly recommend her expertise and her passion and drive to deliver a win win outcome....
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Mar 06,2020
Mar 06,2020
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Natalie from the Alvaston branch was amazing. Sold my house in 4 days and negotiated a exceptional price. I would definitely recommend hannels for a first class service...
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May 07, 2020
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Thanks Nigel for the great review for team Alvaston!! We are almost ready to complete the sale now and so pleased to have been part of the journey. Take care and stay in touch!! ...
Mar 04,2020
Mar 04,2020
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Excellent service from the Alvaston branch in Derby, the whole team have been very helpful, friendly and professional. I couldn't recommend them enough...
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May 07, 2020
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Thank you Mick for posting such a lovely review, our team really enjoyed getting to know you and Kirsty and we hope you are both safe and staying well during this uncertain time. All the best from team Alvaston!! ...
Mar 04,2020
Mar 04,2020
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I have had a very good experience using Hannells Lettings. My queries are answered promptly. The staff are very friendly and helpful....
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Mar 04,2020
Mar 04,2020
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The service we have received from Hannells has been outstanding, the communication exceptional and the effort from Helen, to gets us a buyer was estate agency experience at it's best.
I think I have spoken to everyone in the branch who have all been sooo ...
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Mar 03,2020
Mar 03,2020
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Very helpful and nothing was too much trouble for them, it was all much appreciated, highly recommended hannells, brilliant team!...
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Mar 03,2020
Mar 03,2020
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Very helpful friendly and efficient. Always answered the phone quickly and sorted out any problems or enquiries. Would definitely recommend....
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Mar 02,2020
Mar 02,2020
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After having an awful experience with another estate agent I moved to Hannell's and within a few weeks they had sorted everything and found me a new tenant. They are fast and efficient and good at keeping in contact. They are also friendly and trustworthy....
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Mar 02,2020
Mar 02,2020
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Everything was handled quickly and professionally, kept us up to date at every step. From the point we viewed the flat, up until even passed us picking up the keys and moving in - Hannels have been ever-present and helpful....
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Mar 02,2020
Mar 02,2020
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I have found the team at Littleover very professional and friendly. I get regular updates on the sale of my property and if I have any queries the are prompt in solving them....
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Mar 05, 2020
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Good Afternoon Tracey, Thank you for taking the time to write about your experience with Hannells so far. It was lovely to ready your comments. We will now look forward to taking you through to completion. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 02,2020
Mar 02,2020
0
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Although I have been buying and selling houses since 1974,I had never used Hannels before but on looking on a portal I realised they had successsfully sold subject to contract more properties than anyone else in my area so decided to give them a try. ...
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Feb 29,2020
Feb 29,2020
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Brilliant service from advice on selling our house and how to present it to show it at its best. The keeping in touch phone calls to let us know what was happening we can't fault our Oakwood branch. So friendly and approachable definitely would recommend ...
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Feb 28,2020
Feb 28,2020
1
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Absolutely First Class service from the whole team! From the moment we met the surveyor to value our property until the moment we handed over the keys, the service we received could not have been better! We were continually updated with viewings, feedback, offers and ...
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Feb 29, 2020
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Good Afternoon Mr and Mrs Pendlebury, I hope you are well - Thank you so so much for your kind words regarding the service you have received from the team. We really do pride our self in excellent customer service and it really does show when we receive such lovely feedback. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 27,2020
Feb 27,2020
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First time landlord, Hannels made everything very easy and straightforward and found me a tenant in less than a week!...
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Feb 27,2020
Feb 27,2020
0
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All the staff have made what I thought was going to be a difficult process very easy. They have been very helpful at every stage of the process. From putting the house on the market to the completion of sale.
I have mostly delt with ...
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Feb 27,2020
Feb 27,2020
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I have recently bought my first house. Rebecca and Emma have been ever so helpful throughout the process. They very quickly rearranged my mortgage appointment so I was able to put in an offer and have kept me well informed throughout. It has been a ...
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Feb 27,2020
Feb 27,2020
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Smooth process from start to finish. We were kept in the loop with any necessary info. Sale completed in less than 7 weeks. Great service all round....
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Feb 27,2020
Feb 27,2020
10
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If I could give a minus score I would. This is the most painful experience I have ever encountered. They are painfully slow in replying to any correspondence either through our agent, solicitor or indeed myself. The purchase of this property is incredibly slow and ...
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Feb 26,2020
Feb 26,2020
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Very Helpful and easy to discuss the property with. Everything was explained very well and I had little questions as it was all covered....
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Feb 26,2020
Feb 26,2020
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Highly recommend Hannells Alvaston to anyone wishing to sell a property. They have been extremely helpful, friendly and professional from the initial valuation through to pro active office staff to ensure a sale and smooth after sales service. Special mention to Natalie who went above ...
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May 07, 2020
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Thank you so much for taking the time to post a review.. The whole team value the feedback so much. It helps us grow and develop. Thanks again from team Alvaston!! ...
Feb 26,2020
Feb 26,2020
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Fantastic service from start to finish. Always helpful and at the end of the phone! Would highly recommend to anyone looking to buy...
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Feb 25,2020
Feb 25,2020
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Friendly helpful staff at Littleover. Used this branch twice now and never any problem. Everything is explained step by step and any query is immediately addressed....
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Feb 27, 2020
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Hi Gaynor, Thank you for taking the time to write about your experience with Hannells Littleover. So lovely to read your lovely words and I have passed the feedback on to the team. We will now look forward to taking you through to Completion providing you with the same service throughout the process. Kind Regards Lauren and the whole team here at Littleover. ...
Feb 25,2020
Feb 25,2020
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Awful. They put properties online that they have already sold at the point of posting - default line - we have had 6 or 7 viewings (literally) and the seller is considering offers, and no, we can't accept your offer if you haven't viewed the property. I've ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
