96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
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Latest Reviews
View all Reviews 3146Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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May 08,2020
May 08,2020
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Helpful, professional and supportive staff from start to finish. I would highly recommend the Alvaston branch to anyone looking to buy or sell a property. A special mention to Angie for going the extra mile....
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May 30, 2020
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Dear Claire.. Thankyou for taking the time to post such a lovely review. I am so proud of my amazing team. Their comittment to going the"extra mile" every day in such difficult times. Take care and stay safe.. ...
May 07,2020
May 07,2020
1
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Angie and all of the Alvaston Team were fantastic in helping me source a property as well as selling a property. They kept me updated at all times and went above and beyond to ensure everything went smoothly. Highly recommend and will be using again....
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May 07, 2020
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Thank you Gurdeep..It was a pleasure working with you as always.. Can't wait to get back to normal and help with the next investment.. Stay safe please!!! ...
May 06,2020
May 06,2020
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The first assistant Natalie who dealt with us was extremely helpful to the point that we believe without her assistance we would probably not have secured buying the property. As the sale progressed however we were telephoned on numerous occasions to be told more or ...
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May 06,2020
May 06,2020
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The first assistant Natalie who dealt with us was extremely helpful to the point that we believe without her assistance we would probably not have secured buying the property. As the sale progressed however we were telephoned on numerous occasions to be told more or ...
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May 06, 2020
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I am concerned by your comments Richard as we spoke about this and this was a miss-communication between yourselves and the Vendor. I hope this didn't detract from the process too much and I know you and the vendor were in constant contact throughout the process, so our input wasn't needed. The whole team wish you well... ...
May 06,2020
May 06,2020
1
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Me and my husband weren't sure if we wanted to sell our the house, We have had so many memories there. We have picked Hanells and we were so amazed! From the very beginning till the end Angie and her team made everything so we ...
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May 06, 2020
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Dear Aleks, what a lovely review.. Helping you, Tomasz and your children was an absolute pleasure. We will keep in touch and a big "thankyou" for the beautiful muffins you made for the team.. they were much appreciated!! Take care and stay safe.. Angie x ...
May 06,2020
May 06,2020
1
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Angie was avaliable and helped when possible, she went out of her way to get me the keys on exchange when another member of staff was busy.
I did feel the initial duscussions with the 'front of house' sales girls seemed a bit pushy. And ...
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May 07, 2020
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Thank you for taking the time to post a review for the team at Alvaston.. More than happy to help with the key collection under such difficult restrictions. I am sorry that you felt negotiations seemed "pushy"? I am very proud of my teams negotiating skills, but respect that you feel this way. We are here to achieve the best price for our Vendors and I am sure that you respect that. When there is other interest, this can lead to negotiations regarding the price. Our Vendor did kindly agree to ac ...
May 05,2020
May 05,2020
1
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I am pleased with Hannells. They have provided us all the informations that we have asked for.
I would recommand them....
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May 05, 2020
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Thank you Isabelle, for your kind review. It is indeed an uncertain time. But to have us with you throughout the process, even when the country is in Lockdown, we were still able to provide the "complete moving experience". Thanks again and stay safe!! ...
May 01,2020
May 01,2020
0
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Very helpful in carrying out viewings while our house was vacant.
The whole team were friendly and helpful and provided a good professional service.
We would use them again....
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Apr 30,2020
Apr 30,2020
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Thank you to a highly professional team who made the daunting task of selling a home far less difficult. The staff's efficiency and care for each individual client enabled the process to be completed one week before lockdown, for which I am greatly relieved and ...
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Apr 30, 2020
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Thankyou so much for the kind words Tess
We really hope you are keeping well and getting settled in your new home ...
Apr 30,2020
Apr 30,2020
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Great estate agent with great communication, we had a few issues with one in the chain and Hannells kept us informed every day and made sure we knew any updates....
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Apr 29,2020
Apr 29,2020
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Fantastic service even in these difficult times we all find ourselves in with the lockdown. We would like thank Nicola for being so proffesional and friendly even when she was having to work from home. She has kept us up to date on our sale ...
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Apr 21,2020
Apr 21,2020
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As a first time buyer and having no prior experience Hannells were on hand to guide me through. Friendly and informed staff....
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Jul 03, 2020
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Hi Danielle, Thank you for taking the time to write about your experience with Hannells so far. The team were delighted by it. We hope you have settled in to your new home. Kind regards Lauren and the whole team here at Littleover ...
Apr 03,2020
Apr 03,2020
0
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I can strongly recommend this estate agent as they are very professional and reliable giving a lot of good advice and support. Communication was excellent in every stage of the the sale of the house and giving feedback on viewer comments was very useful....
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Mar 26,2020
Mar 26,2020
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I would like to say the team at Hannells in Allestree have been great from start to finish. Very professional at all times but friendly and approachable. I would recommend using this estate agents without any doubt. Thank you for all the support especially through ...
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Mar 23,2020
Mar 23,2020
2
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Really impressed with the team at Hannells, our sale turned out to be complex but we were well supported and guided all the way through the process.
A special mention to Charlotte Harris for her professionalism and enthusiasm during some difficult days.
We wish we ...
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Mar 22,2020
Mar 22,2020
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Very friendly staff and helpful. Always kept in contact updating my partner and I on every tiny step of the way. I am especially grateful and thankful to Aaron Curd as he started my journey of selling my property. His customer service is impeccable and ...
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Mar 23, 2020
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Hi Amie, Thank you for taking the time to write such a fantastic review. I will pass your feedback over to the rest of the team, they will be delighted when they hear about it. We really do love what we do and providing all our sellers and buyers with the 'complete moving experience' is so very important to us. Thank you again and we will now look forward to taking you through to completion. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 22,2020
Mar 22,2020
0
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Very helpful, good communication and service. Hannells now manage 2 of our properties and we would use them again. Sorry for the late review - couldn't access it from phone...
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Mar 20,2020
Mar 20,2020
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Aaron has been very helpful in helping us to make a decision of who to sell too. Not easy as we had several offers. Thank you....
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Mar 20, 2020
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Hi Jane, Thank you for taking the time to write such a lovely review. I have passed your feedback on to Aaron and he was delighted, it really did make his day. We will now look forward to taking you through to completion and completing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 20,2020
Mar 20,2020
0
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Leanne was fantastic with guidance trough my application for house rental.
Even i was declined on different property, i still had phone call for more options regards my wishes. Absolutely amazed by service!...
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Mar 20,2020
Mar 20,2020
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The team Hannells Chellaston
Are absolutely awesome!!
They were very supportive from start to finish, I obtained the correct and appropriate amount of advice.
Both Emma and Charlotte seem to preempt at all stages and were there to answer any query with so much patience.(...
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Mar 20,2020
Mar 20,2020
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All staff I spoke to were friendly and kind. I was very stressed and am glad I had their support....
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Mar 17,2020
Mar 17,2020
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Brilliant help everyone has been so lovely and so helpful always calling for updates and quick sale for my house....
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Mar 18, 2020
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Hi Stephanie, Thank you for taking your time to write about your experience with Hannells Littleover. I have passed your feedback on to the rest of the team and they were overjoyed when they heard it and it really made their day. We will look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 16,2020
Mar 16,2020
1
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This transactional went very smoothly and that is due to all parties involved.
Hannell’s were efficient in dealing with enquiries and flexible in allowing me to send contractors to the property for the purpose of carrying out valuations etc. That made the transaction much ...
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May 06, 2020
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Thank you for such a kind review Julien.. The whole team are pleased to have been a part of your journey .. Stay in touch and take care!! ...
Mar 15,2020
Mar 15,2020
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Excellent, i think this word says it all.
We have an easy time with starting with the initial visit until the time we we're able to rent the property....
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Mar 11,2020
Mar 11,2020
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Amazing team at hannels mickleover,answer all questions promptly,friendly professional and knowledgeable,would definitely recommend to friends and family.Eve,Sam,Sarah and Callie to name a few are fantastic...
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Mar 11,2020
Mar 11,2020
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It was a very good experience. very informative at all the time. I would love to use their services again in the future....
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Mar 11, 2020
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Thank you for taking the time to write such a fantastic review. We were delighted when we read it. So lovely to read that you would love to use our services again in the future, it really made our day. We will looking forward to working with you through to the completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Mar 11,2020
Mar 11,2020
0
people found
this helpful
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Nicola and Zara were the two lovely and knowledgable members we dealt with on a regular basis. Although they were not representing us, at no point did they not help.
They went over and beyond. Any issue or question we raised, they had answers, or ...
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Mar 11,2020
Mar 11,2020
1
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Hannells have been brilliant with helping us find a property. They're incredibly friendly and helpful and are always able to answer your questions...
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May 07, 2020
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Dear Abby, thank you for taking time to post such a positive review. Rebecca is a relatively new member of our Alvaston team, but she is now a very valued part of what us makes us so successful. Thanks again and take care!! ...
Mar 11,2020
Mar 11,2020
1
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Excellent service
We had a very pleasant buying experience with Hannells estate agents, Alvaston.
We are first time buyers and we had little experience in this area. Their professional help is much appreciated....
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May 07, 2020
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Dear Anna, thank you for posting such a lovely review. I have the great pleasure of looking after you during the progression and look forward to handing over your keys soon!! Take care and stay safe... from all of team Alvaston. ...
Mar 11,2020
Mar 11,2020
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Another sale with Hannells and once again we are over the moon and sold our house in 3 days! The whole Hannells team really go above and beyond for you.
A special thank you to Cally & Eve Mickleover branch....
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
