96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
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Leanna
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Latest Reviews
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
23rd Dec 2024
reviewed by 'Alicja Berganska'
20th Dec 2024
reviewed by 'Lisa Wilson'
20th Dec 2024
reviewed by 'Russell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 9 | 329 | 21 | 1464 | 60 | 944 | 63 | 126 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
19
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
12
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Jan 17,2021
Jan 17,2021
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upon the 1st phone call, All the staff was very helpful and understanding, giving good advice, as before I go to Hannells every time. Very professional....
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Jan 14,2021
Jan 14,2021
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There was a really good flow of info from us through the agent to the buyer and back again. I'm happy to recommend....
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Jan 14, 2021
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Thank you so much for the 5-star review Natasha! We know how important it is to keep vendors and buyers up to date throughout the purchasing process, especially in the current climate. Great sales progressors like Sara are one of our strongest assets and are instrumental in making sure that all our clients get the complete moving experience.
Thank you again for your kind words and recommendation! ...
Jan 14,2021
Jan 14,2021
0
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So far these guys have been great, very clear and concise, seem genuine and honest,
I think this could be the easiest purchase I've made, so far so good... ?...
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Jan 14,2021
Jan 14,2021
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Hannells have been amazing in dealing with the sale of my late father's house, taking full ownership and keeping me fully updated with all viewings and offers. I am very confident they will oversee all aspects now an offer has been accepted to ensure a ...
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Jan 14,2021
Jan 14,2021
0
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Great friendly personalised service. Everyone at Hannells from initial valuation of our property, right through to supporting us through the sale process, have been amazing....
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Jan 21, 2021
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Hi Amanda, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read that you found our service amazing from start to finish. We really hope you enjoy your new home. Kind Regards Lauren and the whole team here at Littleover. ...
Jan 14,2021
Jan 14,2021
0
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We were the purchaser, so did not instruct Hannels, but they were brilliant, even though we weren't their client. At times it felt like Alex was the only one keeping things going in the process. I just wish our estate agent had been as good!...
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Jan 15, 2021
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Hi Tessa, I hope you are well. Thank you for taking the time to write about you experience with Hannells. What lovely lovely words, and Alex was so very chuffed when he read it. We are pleased we provided you with the complete moving experience and we really hope you enjoy your new home. Kind Regards Lauren and the whole team here at Littleover. ...
Jan 14,2021
Jan 14,2021
0
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this helpful
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Alex the sales progressor was excellent at keeping the chain going, keeping us up to date and chasing things up that we're behind schedule. Made the stress of selling much less so. Thank you Alex....
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Jan 12,2021
Jan 12,2021
0
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Great service, always someone on hand to answer and queries and accommodate viewings as needed to ensure we could get our offer in quickly. Would happily recommend their services!...
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Jan 08,2021
Jan 08,2021
0
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Friendly and Efficient.
I found the staff at Hannells, Alvaston a pleasure to deal with. They are all friendly and efficient. They call you back and keep you informed....
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Jan 06,2021
Jan 06,2021
0
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A friendly, helpful, professional, efficient team. Would highly recommend Hannells. Despite the current situation with Covid, the team were always on hand to help....
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Jan 09, 2021
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Hi Gemma, I hope you are well. Thank you for taking the time to write about your experience with Hannells so far. It is so lovely to read that you would highly recommend Hannells. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 23,2020
Dec 23,2020
0
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Excellent customer service from the Chaddesden branch. Been dealing with Lorna Nicholas who has been outstanding throughout- Very professional with regular updates, old fashioned attentive service which you don't get these days. I would highly recommend her and use Hannells and that branch again based ...
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Dec 21,2020
Dec 21,2020
0
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Hanneils made the whole process of selling my property extremely easy and hassle free.
Communication from them was clear and regular, with a dedicated person in charge of the process. All viewings were conducted by them.
I sold my property very quickly and for the ...
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Dec 21, 2020
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Hi Tim, Thank you for taking the time to write about your experience with Hannells Littleover. It is so lovely to read that you would recommend Hannells, and were really pleased with the excellent service you received. Alex was delighted when he read it. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 21,2020
Dec 21,2020
0
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Excellent customer service, friendly staffs, very professional approach. Overall I had a satisfying experience.I would strongly recommend Hannells. Thank you very much....
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Dec 23, 2020
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Hi Aravinth, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It is so lovely to read that you would strongly recommend Hannells. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 19,2020
Dec 19,2020
0
people found
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The market needs more companies and professionals like that!
From the initial contact to the signing of the contract, everything went very well, efficiently and very friendly.
A special mention to Leanna Holmes, who promptly offered to help with whatever was needed and answered all ...
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Dec 19,2020
Dec 19,2020
0
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Great experience with the Hannells team. Everyone on the team is very professional.
Thanks especially to Leanna Holmes who is very attentive and kind. She is always ready to help.
Best customer service....
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Dec 19,2020
Dec 19,2020
0
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From start to finish Alex agreed a valuation we were happy with, Rob came out and took photos better than our others, then the girls in the office kept in touch and gave offers and feedback when needed. I would recommend and use hannells again!...
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Comment on agent fees
I feel that although I was quoted cheaper by two others, after going on with them realised I was just another number.
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Dec 21, 2020
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Hi Obi, Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read your fantastic feedback and we were so pleased we were able to provide you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 18,2020
Dec 18,2020
0
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Having worked with Estate Agents over many years it was a real breath of fresh air to experience such a high level of professionalism and exceptional levels of customer service from Heather, Eliza and the Team at Hannells Alvaston. Friendly and really efficient, they have ...
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Dec 18,2020
Dec 18,2020
0
people found
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Good service overall and the most helpful staff working in these difficult times of the pandemic. The original asking price suggested was very much higher than the final sale price. We had 3 quotes altogether, and the other two were much closer to the selling price....
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Dec 18,2020
Dec 18,2020
0
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Overall, our experience with Hannels has been a good one. Despite time delays due to COVID , Hannels has always been polite and proffesional throughout our consultations. They regularly updated us with any updates and changes and answered any questions we had....
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Dec 21, 2020
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Hi Lydia, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read your kind words. We are so pleased we provided you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 18,2020
Dec 18,2020
0
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Excellent service all round, from booking viewings and being flexible to assisting with completion. Amanda and the team at the Oakwood branch were brilliant throughout the experience and I would highly recommend their services!...
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Dec 18,2020
Dec 18,2020
0
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Hannells were brilliant throughout the process of selling our home and purchasing a new home. Helen provided a professional yet personal approach to the valuation and early stages of the sale, followed by a brilliant service from Amanda until completion. Amanda was proactive and kept ...
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Dec 17,2020
Dec 17,2020
0
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Working with Hannells to buy our first home has gone well! There was good communication and frequent updates when information was needed. Happy with the sevice!...
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Dec 21, 2020
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Hi Emily, Thank you for taking the time to write about your experience with Hannells. So pleased to read that you were happy with the service you have received, and kept fully updated. Enjoy your new home, and I hope we can be of service to you again in the future. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 17,2020
Dec 17,2020
0
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The staff at the branch were all fantastic. Jo's valuation of the flat was spot on. Lorna who did the viewings
for us did a great job securing the sale....
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Dec 17,2020
Dec 17,2020
0
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Hassle-free and kept me informed. Buying or selling is supposed to be stressful. This sale was stress free. Thank you....
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Dec 21, 2020
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Hi Irene, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read that you have found the selling process stress free with Hannells Littleover. We hope we can be of service to you again in the future and again thank you very much for taking the time to write your review. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 16,2020
Dec 16,2020
0
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Great help all the way , special thanks to alex for keeping updates going all the way through , all staff helpful at all times...
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Dec 21, 2020
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Hi Martin, Thank you for taking the time to write about your experience with Hannells. It was so lovely to read. We hope you enjoy your new home and we were so happy to provide you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 16,2020
Dec 16,2020
0
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Amazing from start to finish, George is exceptional and the team at Hannells. House sold straight away and brilliant service throughout. Sam also came to take pictures and was professional throughout....
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Dec 16,2020
Dec 16,2020
0
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Leanna was so helpful from the beginning to end of our property hunting, and nothing was too much trouble for her. She was very timely with her responses and always answered our queries clearly and efficiently. Thank you for all your help, Leanna!...
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Dec 16,2020
Dec 16,2020
0
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Good friendly staff and perfect guide and property information .I strongly recommend .
She has arranged everything towards my completion day.....
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Dec 14,2020
Dec 14,2020
0
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All Staff at Hannells I have had the pleasure of speaking to have been efficient, courteous and polite, nothing has been too much of an issue. the process from arranging viewings through to offering to buy, they have been supportive and professional....
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Dec 14,2020
Dec 14,2020
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good commununication throughout and answerd any qustioned promptly. Both Emma and Lauren are proactive and did their job promptly and efficently...
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Dec 21, 2020
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Hi Prantik, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
