96% sales valuation accuracy
98% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(248)
Leanna
(206)
Debbie
(188)
Heather
(178)
Aimee
(171)
Aaron
(171)
Lorna
(150)
Amy
(137)
Jo
(118)
Alex
(117)
Lauren
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Emma
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Amanda
(97)
Michelle
(94)
Nicola
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Eve
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Sara
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Sarah
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Olivia
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Sarah
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Chloe
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Sam
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Rebecca
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Mya
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George
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Niki
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Sally
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Leah
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Emma
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Jessica
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Keilia
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Jenna
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Emma
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Vicky
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Oliver
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Bonnie
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Rachel
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Tom
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Gemma
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Olivia
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Kerrie
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Sharon
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Kim
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Lilly
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Matt
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Pam
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Nicola
(3)
Michael
(2)
Joe
(1)
Amy
(1)
James
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Louise
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Victoria
(0)
Latest Reviews
View all Reviews 3146Featured Review
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reviewed by 'Richard Nayler'
Featured Review
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reviewed by 'Mrs G'
1st Nov 2024
reviewed by 'Lorna-Jane Cooper'
1st Nov 2024
reviewed by 'Elisabeth'
1st Nov 2024
reviewed by 'Martin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 95% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 196 | 8 | 308 | 18 | 1435 | 60 | 921 | 62 | 121 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Feb 03,2023
Feb 03,2023
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Jan 06,2021
Jan 06,2021
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A friendly, helpful, professional, efficient team. Would highly recommend Hannells. Despite the current situation with Covid, the team were always on hand to help....
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Jan 09, 2021
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Hi Gemma, I hope you are well. Thank you for taking the time to write about your experience with Hannells so far. It is so lovely to read that you would highly recommend Hannells. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 23,2020
Dec 23,2020
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Excellent customer service from the Chaddesden branch. Been dealing with Lorna Nicholas who has been outstanding throughout- Very professional with regular updates, old fashioned attentive service which you don't get these days. I would highly recommend her and use Hannells and that branch again based ...
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Dec 21,2020
Dec 21,2020
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Hanneils made the whole process of selling my property extremely easy and hassle free.
Communication from them was clear and regular, with a dedicated person in charge of the process. All viewings were conducted by them.
I sold my property very quickly and for the ...
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Dec 21, 2020
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Hi Tim, Thank you for taking the time to write about your experience with Hannells Littleover. It is so lovely to read that you would recommend Hannells, and were really pleased with the excellent service you received. Alex was delighted when he read it. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 21,2020
Dec 21,2020
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Excellent customer service, friendly staffs, very professional approach. Overall I had a satisfying experience.I would strongly recommend Hannells. Thank you very much....
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Dec 23, 2020
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Hi Aravinth, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It is so lovely to read that you would strongly recommend Hannells. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 19,2020
Dec 19,2020
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The market needs more companies and professionals like that!
From the initial contact to the signing of the contract, everything went very well, efficiently and very friendly.
A special mention to Leanna Holmes, who promptly offered to help with whatever was needed and answered all ...
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Dec 19,2020
Dec 19,2020
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Great experience with the Hannells team. Everyone on the team is very professional.
Thanks especially to Leanna Holmes who is very attentive and kind. She is always ready to help.
Best customer service....
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Dec 19,2020
Dec 19,2020
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From start to finish Alex agreed a valuation we were happy with, Rob came out and took photos better than our others, then the girls in the office kept in touch and gave offers and feedback when needed. I would recommend and use hannells again!...
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Comment on agent fees
I feel that although I was quoted cheaper by two others, after going on with them realised I was just another number.
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Dec 21, 2020
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Hi Obi, Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read your fantastic feedback and we were so pleased we were able to provide you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 18,2020
Dec 18,2020
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Having worked with Estate Agents over many years it was a real breath of fresh air to experience such a high level of professionalism and exceptional levels of customer service from Heather, Eliza and the Team at Hannells Alvaston. Friendly and really efficient, they have ...
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Dec 18,2020
Dec 18,2020
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Good service overall and the most helpful staff working in these difficult times of the pandemic. The original asking price suggested was very much higher than the final sale price. We had 3 quotes altogether, and the other two were much closer to the selling price....
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Dec 18,2020
Dec 18,2020
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Overall, our experience with Hannels has been a good one. Despite time delays due to COVID , Hannels has always been polite and proffesional throughout our consultations. They regularly updated us with any updates and changes and answered any questions we had....
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Dec 21, 2020
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Hi Lydia, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read your kind words. We are so pleased we provided you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 18,2020
Dec 18,2020
0
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Excellent service all round, from booking viewings and being flexible to assisting with completion. Amanda and the team at the Oakwood branch were brilliant throughout the experience and I would highly recommend their services!...
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Dec 18,2020
Dec 18,2020
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Hannells were brilliant throughout the process of selling our home and purchasing a new home. Helen provided a professional yet personal approach to the valuation and early stages of the sale, followed by a brilliant service from Amanda until completion. Amanda was proactive and kept ...
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Dec 17,2020
Dec 17,2020
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Working with Hannells to buy our first home has gone well! There was good communication and frequent updates when information was needed. Happy with the sevice!...
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Dec 21, 2020
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Hi Emily, Thank you for taking the time to write about your experience with Hannells. So pleased to read that you were happy with the service you have received, and kept fully updated. Enjoy your new home, and I hope we can be of service to you again in the future. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 17,2020
Dec 17,2020
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The staff at the branch were all fantastic. Jo's valuation of the flat was spot on. Lorna who did the viewings
for us did a great job securing the sale....
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Dec 17,2020
Dec 17,2020
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Hassle-free and kept me informed. Buying or selling is supposed to be stressful. This sale was stress free. Thank you....
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Dec 21, 2020
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Hi Irene, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read that you have found the selling process stress free with Hannells Littleover. We hope we can be of service to you again in the future and again thank you very much for taking the time to write your review. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 16,2020
Dec 16,2020
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Great help all the way , special thanks to alex for keeping updates going all the way through , all staff helpful at all times...
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Dec 21, 2020
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Hi Martin, Thank you for taking the time to write about your experience with Hannells. It was so lovely to read. We hope you enjoy your new home and we were so happy to provide you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 16,2020
Dec 16,2020
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Amazing from start to finish, George is exceptional and the team at Hannells. House sold straight away and brilliant service throughout. Sam also came to take pictures and was professional throughout....
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Dec 16,2020
Dec 16,2020
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Leanna was so helpful from the beginning to end of our property hunting, and nothing was too much trouble for her. She was very timely with her responses and always answered our queries clearly and efficiently. Thank you for all your help, Leanna!...
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Dec 16,2020
Dec 16,2020
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Good friendly staff and perfect guide and property information .I strongly recommend .
She has arranged everything towards my completion day.....
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Dec 14,2020
Dec 14,2020
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All Staff at Hannells I have had the pleasure of speaking to have been efficient, courteous and polite, nothing has been too much of an issue. the process from arranging viewings through to offering to buy, they have been supportive and professional....
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Dec 14,2020
Dec 14,2020
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good commununication throughout and answerd any qustioned promptly. Both Emma and Lauren are proactive and did their job promptly and efficently...
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Dec 21, 2020
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Hi Prantik, I hope you are well. Thank you for taking the time to write about your experience with Hannells Littleover. It was so lovely to read. We will now look forward to taking you through to completion and providing you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...
Dec 11,2020
Dec 11,2020
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It was a pleasure dealing with Leanna and her colleagues at Hannells Chellaston branch. The communications were excellent and all questions answered quickly and efficiently. It was particularly good to deal with people who rang back and returned phone calls. After encountering all sorts problems ...
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Dec 11,2020
Dec 11,2020
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Alvaston girls especially Eliza have gone above bad beyond to help me through my sale. All I can add is a Thank you all much ❤️ Brendan & Maddi....
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Dec 10,2020
Dec 10,2020
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Very professional and dealt with any queries promptly. The property was sold within a few days of going on the market. Would recommend their services in the future....
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Dec 10,2020
Dec 10,2020
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I can't fault Hannells at Alvaston or Mickleover they have so helpful all along the way and this hasn't been a smooth process with my buying my onward purchase....
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Dec 09,2020
Dec 09,2020
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I found all of the staff friendly. They helped me every step of the way through selling a property. They e mailed me every thing rang me to let me know what was happening and if I had a question they were very happy to ...
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Dec 08,2020
Dec 08,2020
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Would like to say what a great experience with Hannells from the first meeting , to photo`s , to the reassuring way all the staff have dealt with me and with my sale , they have tried their up most in helping me to complete my sale, ...
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Dec 08,2020
Dec 08,2020
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Hannels was very helpful and kept me up to date to the information.
Alex was my point of contact and he gave me regular updates....
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Dec 07,2020
Dec 07,2020
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Friendly and helpful staff. Everything was explained to us because this is our first time renting. We love our new home and cannot wait to get moved in....
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Dec 07,2020
Dec 07,2020
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I have so many good things to say about Hannells, but the best part of my experience was Hollie & Leanna. They were professional, polite and an absolute pleasure to deal with. I would highly recommend you get in contact and see for yourselves!...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Best Overall Medium Chain in the UK 
Best Letting Agent in Derby 
Best Estate Agent in DE73 
