96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(253)
Leanna
(224)
Debbie
(196)
Heather
(179)
Aaron
(179)
Aimee
(177)
Lorna
(158)
Amy
(139)
Jo
(121)
Alex
(119)
Lauren
(119)
Emma
(114)
Amanda
(97)
Michelle
(95)
Eve
(95)
Nicola
(93)
Sara
(89)
Olivia
(84)
Sarah
(81)
Sarah
(74)
Chloe
(59)
Sam
(56)
Mya
(55)
Rebecca
(52)
Emma
(44)
George
(43)
Niki
(42)
Sally
(39)
Leah
(37)
Keilia
(31)
Jenna
(29)
Emma
(27)
Vicky
(22)
Oliver
(20)
clare
(17)
Bonnie
(16)
Rachel
(12)
Gemma
(12)
Olivia
(12)
Tom
(11)
Kerrie
(10)
Kim
(9)
Sharon
(8)
Lilly
(7)
Pam
(4)
Nicola
(3)
Louise
(3)
Amy
(2)
Michael
(2)
Joe
(1)
James
(1)
Victoria
(0)
Codie
(0)
Latest Reviews
View all Reviews 3244Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
23rd Dec 2024
reviewed by 'Alicja Berganska'
20th Dec 2024
reviewed by 'Lisa Wilson'
20th Dec 2024
reviewed by 'Russell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 9 | 329 | 20 | 1464 | 60 | 944 | 63 | 126 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
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Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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a
May 15,2023
May 15,2023
12
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Sep 19,2024
Sep 19,2024
1
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Outstanding service , big thank you to Aaron again for making it happen! Always a Brilliant customer service. We always sell with you and would never use any other agent....
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Sep 20, 2024
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Hi Marcus!
Thank you for such a brillant 5-star review of your moving experience with Aaron, Rebecca and the Chellaston team!
We're delighted to see that you've had a brilliant service on multiple occasions selling your properties with Hannells. Aaron is a brilliant member of the team there and he'll be really pleased to see that you've highlighted him in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your properties and we look forward ...
Sep 19,2024
Sep 19,2024
1
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this helpful
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We recently viewed two properties with Victoria from Hannels and were really impressed with her professionalism and knowledge of the area & properties. She was really warm and friendly, making us instantly feel at ease....
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Sep 20, 2024
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Hi Rosa!
Thank you so much for such a positive review of your moving experience with Vicky and the Lettings team.
We're really pleased to see that you've been impressed with Victoria's professionalism and knowledge, and was able to make you feel at ease whilst searching for your next property - and Vicky will be delighted with your comments too.
On behalf of the whole team here, thank you for your feedback and if we can be of service to you again in the future, please feel free to reach ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
Hannells were extremely professional throughout the process. Mya looked after me every step and kept me informed at all times....
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Sep 19, 2024
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Hi Gillian!
Thank you for such a wonderful 5-star review of your moving experience with Mya and the Lettings team.
We're delighted to see that you felt they've been extremely professional throughout the process and that you felt looked after and kept up to date by Mya at every step of the way.
On behalf of the whole team here at Hannells, thank you for your feedback and if we can be of service to you again in the future, please feel free to reach out.
All the very best,
Benjamin ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
Good service, very helpful and answers our questions and concerns....
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Sep 19, 2024
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Hi Keeling!
Thank you for your positive feedback of your moving experience with Mya and the Lettings team.
We're really pleased to see that you feel you've had a good service and that the team has been very helpful and always answered your questions and concerns.
On behalf of the whole team here at Hannells, thank you for your feedback and if we can be of service to you in the future please feel free to reach out!
All the very best,
Benjamin Brain
Sales & Marketing Director
Ha ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
I am so pleased with my experience. The whole team was so helpful and their communication was amazing....
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Sep 19, 2024
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Hi Ellie!
Thank you for your 5-star review of your moving experience with Aimee and the Chaddesden team.
We're delighted to see that you've been pleased with the whole experience and that your felt the team were helping and amazing at communicating. They pride themselves on their customer service so they'll be over the moon to see your comments as it makes a real difference.
On behalf of the whole team here at Hannells, congratulations on your purchase and we wish you many happy memorie ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
Our journey so far with Hannells has been wonderful. The level of communication is second to none. Aimee Thornton has kept us informed of the progress of our house sale and has been on hand to answer questions. We would absolutely recommend Hannells to sell ...
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Sep 19, 2024
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Hi Sarah (and the dogs!)
Thank you for taking the time to leave such a fantastic review of your moving experience with Aimee, Jo and the Chaddesden team.
We're delighted to see that you'd describe your journey with Hannells so far as wonderful and that you've found the team's communication second to none. Aimee and Jo will be really pleased to see your comments, they really do care about their work and their customers and your recommendation means a lot to every one here.
On behalf of t ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
Olivia and Mya have been very helpful and friendly so far as this is the first time I've rented a property....
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Sep 19, 2024
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Hi Jo!
Thank you for taking the time to leave such a positive review of your moving experience with Mya, Olivia and the Lettings team.
We're really pleased to see that you've found them helpful and friendly and both Mya and Olivia will be delighted to know that they've made a difference in helping you to rent your property for the first time.
On behalf of the whole team here, thank you fort trusting Hannells to find a great tenant for your property and we look forward to being of equall ...
Sep 18,2024
Sep 18,2024
1
people found
this helpful
this helpful
Aimee has been really helpful and made everything clear and easy...
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Sep 19, 2024
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Hi Callum,
Thank you for taking the time to leave a 5-star review of your moving experience with Aimee and the Chaddesden.
We're really pleased to see that you felt Aimee has been helpful and has made everything clear and easy throughout your purchase an Aimee will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase and we look forward to being of service to you again in the future when it's time for your next move!
All th ...
Sep 17,2024
Sep 17,2024
1
people found
this helpful
this helpful
Quick and easy process on renewing our yearly tenancy contract....
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Sep 18, 2024
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(1)
Hi Blake!
Thank you for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team. We're delighted to see that you felt the service from Leanna was both quick and easy.
On behalf of the whole team here at Hannells, thanks again for your positive feedback and if there's anything we do to help in the future, please feel free to reach out!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Sep 16,2024
Sep 16,2024
1
people found
this helpful
this helpful
Debbie and Eliza have been both very reactive, transparent and helpfull during all the conveyancing process that was particularly challenging for this property purchase.
They managed to keep everyone in this transaction calm and kept moving.
I thank you very much for your profesionalism to ...
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Sep 17, 2024
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(1)
Hi Fatma!
Thank you for such a brilliant review of your moving experience with Debbie, Eliza and the Alvaston team.
We're delighted that you felt both Debbie and Eliza have been reactive, transparent, helpful and professional throughout your property purchase and your recommendation means a lot to all of us.
Debbie & Eliza will be really pleased to know that they made a difference and helped to keep everything calm.
On behalf of the whole team here, congratulations on the purchase o ...
Sep 16,2024
Sep 16,2024
1
people found
this helpful
this helpful
Happy with the quick responses we've got from Hannells agency and very excited for the whole process of buying our first house. Hoping for a quick buying process and would definitely recommend Hannells to friends and family....
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Sep 17, 2024
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(1)
Hi Nicoleta!
Thank for your such a positive 5-star review of your moving experience with Aimee and the Chaddesden team.
We're really pleased to see that you've been happy with the service received from the team throughout the process of purchasing your first house and your recommendation means a lot to us!
On behalf of the whole team here at Hannells, we wish you a swift journey to reach completion and hope you're looking forward to creating many happy memories in your new home.
Cong ...
Sep 16,2024
Sep 16,2024
1
people found
this helpful
this helpful
Quick and easy tenancy renewals and property inspections from Hannells...
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Sep 17, 2024
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(1)
Hi Peter!
Thank you for your 5-star review of your moving experience with Leanna, Kerrie and the Lettings team.
We're really pleased to see that you found the team to be quick and easy to deal with in relation to your property inspection. The team their pride themselves on their service to both their tenants and Landlords so they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, thank you for your positive feedback and please feel free to reach out if t ...
Sep 14,2024
Sep 14,2024
1
people found
this helpful
this helpful
Leanna is really helpful and deals with issues / queries quickly. I almost forget that we have a rental property because Leanna and the team manage it effectively on our behalf....
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Sep 17, 2024
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Hi Neil!
Thank you for such a fantastic review of your moving experience with Leanna and the Lettings team.
We're delighted to see that the team manage your property so effectively that you almost forget you even have rental properties! That's exactly the type of service that the whole team aim to deliver so they'll be really pleased to see this mentioned in your comments, especially Leanna.
On behalf of the whole team here, thank you for trusting Hannells with the management of your pr ...
Sep 14,2024
Sep 14,2024
1
people found
this helpful
this helpful
Leanna has always been very helpful and has carried out the renewal of the contract for my tenants efficiently and professionally....
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Sep 17, 2024
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Hi William!
Thank for so much for such a positive review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you've always found Leanna to be very helpful, efficient and professional in your dealings with her - things that the whole team pride themselves on and Leanna in particular will be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look forward to ...
Sep 14,2024
Sep 14,2024
1
people found
this helpful
this helpful
Easy, efficient, hassle free renewal process. Good communication. Thank you....
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Sep 17, 2024
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Hi Storme!
Thank you for taking the time to leave a 5-star review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you found them easy to deal with, efficient and felt that their communication was good. The team there pride themselves on their service so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally g ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
Excellent communication throughout the sale of my property - the team have been so friendly and professional, keeping me up to date with any viewings and offers and being on hand to offer advice....
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Sep 13, 2024
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Hi Rachael!
Thank you so much for such a positive review of your moving experience with Aaron and the Chellaston team!
We're really pleased to see that you felt their communication was excellent and whilst they were professional, they were also friendly and always on hand to offer advice. They'll be delighted to see these things highlighted in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of s ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
A fantastic service; professional, reliable, friendly and knowledgeable. Nothing is too much trouble and would always recommend their services....
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Sep 13, 2024
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Hi Paula!
Thank you for taking the time to leave such a positive review of your moving experience with Mya, Lorna and the Chaddesden team.
The team there take great pride in their service so they'll be delighted to see that you've described them as professional, reliable, friendly and knowledgeable - all things that we feel are extremely important when it comes to buying and selling property!
On behalf of the whole team here at Hannells, thank you for your recommendation - it means a lo ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
The service the team provided was Excellent, they were very helpful and very patient....
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Sep 13, 2024
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Hi Dee!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren, Lilly and the Littleover team.
The team pride themselves on their customer service so they'll be delighted to see that you've described them as helpful and patient, and that the service was excellent.
On behalf of the whole team at Hannells, congratulations on your property purchase and we look forward to being of service to you again in the future when it's time for your next move!
...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
I can't express enough how incredible our experience has been with Hannells Lettings, and most especially with you, Emma! From the very beginning of our journey to finding our new home, you have been nothing short of amazing. Your prompt responses to every email and ...
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Sep 13, 2024
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Hi Ajibade!
Thank you for taking the time to leave such a brilliant review of your moving experience with Emma and the Lettings team!
We're delighted to see that Emma has been nothing short of amazing throughout your dealings with her. The whole team there pride themselves on their efficiency, helpfulness and professionalism so they'll be really pleased to see this highlighted in your comments, especially Emma herself who will be made up to see your feedback.
On behalf of the whole team ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
Excellent communication from all members of staff, Hannells ensured a smooth transaction from buying and selling.
I would like to thank Debbie especially,as nothing was too much trouble....
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Sep 12, 2024
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Hi Sharon!
Thank you so much for your 5-star of your moving experience with Debbie and the Chellaston team!
We're really pleased to see that you felt the communication was excellent from all members of staff - we know how important it is to be kept updated when it comes to buying and selling property, and that they helped to facilitate what turned out to be a smooth transaction. The team will be delighted to see your comments as it makes a big difference!
On behalf of the whole team her ...
Sep 11,2024
Sep 11,2024
1
people found
this helpful
this helpful
I used the Hannells service for buying our first home. Exceptional online filtering options support us on our targeted search. Also, agents were punctual on their appointment to view properties. Follow up with us and updating our status on the property buying, any concerns on ...
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Sep 12, 2024
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Hi Shameem!
Thank you for your 5-star review of your moving experience with Amy, Debbie and the Alvaston team.
We're delighted to see that you felt they were punctual on their appointments and that any concerns you had were addressed brilliantly - and the team will be really pleased to see your comments too.
On behalf of the whole team here at Hannells, thank you for your support. We wish you many happy memories in your new home and look forward to being of service to you again in the ...
Sep 10,2024
Sep 10,2024
0
people found
this helpful
this helpful
Hannells have been absolutely excellent throughout, keeping us up to date and moving really quickly. Emma was a delight! Really helpful and efficient. Highly recommend!...
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Sep 10, 2024
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Hi Nicola!
Thank you for taking the time to leave such a positive 5-star review of your moving experience with Emma and the lettings team.
We're delighted to see that they've been excellent throughout, have kept you updated and the Emma has been helpful and efficient. The whole team there pride themselves on the service they deliver to our tenants so they'll be really pleased to see your feedback - Emma in particular!
On behalf of the whole team here at Hannells, thank you for your kind ...
Sep 10,2024
Sep 10,2024
0
people found
this helpful
this helpful
Eliza has been nothing but amazing with us and keeping us updated with how everything is moving alone. Never felt more comfortable doing this process, especially as first time buyers. Thank you again Eliza!...
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Sep 11, 2024
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Hi Ella!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza and the Alvaston team!
We agree that Eliza is fantastic at what she does and we're pleased to see that you found her nothing but amazing and great at keeping your updated. We're also really pleased to see that Eliza made you feel comfortable throughout the purchase of your first home - and she'll be delighted to see your comments as it makes a big difference.
On behalf of the who ...
Sep 09,2024
Sep 09,2024
0
people found
this helpful
this helpful
I have had the pleasure of instructing Hannells on many of my house sales/purchases. I am currently selling a property again through them. All of the team at Chellaston in particular are superb, friendly, helpful and nothing too much trouble. Communication is paramount to ...
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Sep 09, 2024
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Hi Mrs M!
Wow! What a fantastic review. Thank you so much for taking the time to leave such positive feedback about your moving experience with Aaron and the Chellaston team.
We're really pleased to see that you've found the whole team there friendly, helpful and that they've been keeping you updated throughout the process. Aaron is indeed an asset to the team and he'll be delighted to see your comments and kind words - it really makes a difference.
On behalf of the whole team here, tha ...
Sep 07,2024
Sep 07,2024
0
people found
this helpful
this helpful
From start to finish Hannels have been excellent.
They made letting simple and I know that everything is completely looked after which brings total peace of mind.
What ever your requirements are with properties Hannels can and will cater for.
Thank for making the whole ...
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Sep 09, 2024
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Hi Mark!
Thank you for such a brilliant review of your moving experience with Emma, Olivia and the Lettings team.
We're delighted that from start to finish, the team has been excellent and that you now have total peace of mind that everything is being looked after, it's what we're hear for! The team will be really pleased to see your comments as receiving feedback like this does make a real difference.
On behalf of the whole team here, thank you for trusting Hannells to find a great ten ...
Sep 06,2024
Sep 06,2024
0
people found
this helpful
this helpful
We are mostly through the selling experience with the Sales Chellaston branch and we are very satisfied with their professionalism, prompt and friendly attutude. Everyone has been able to deal with any and everything super quick....
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Sep 09, 2024
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Hi Rachel!
Thank you so much for taking the time to leave a 5-star review of your moving experience with Aaron, Rebecca and the Chellaston team.
We're delighted that you found them to be professional, prompt and to have a professional attitude. They're all things that all of us at Hannells value greatly so the team will be really pleased to see this mentioned in your comments as seeing feedback like this really does make a difference.
On behalf of the whole team here, thank you for trus ...
Sep 05,2024
Sep 05,2024
0
people found
this helpful
this helpful
Excellent service from start to finish. I would highly recommend Hannells in Littleover....
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Sep 06, 2024
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Hi Cherry!
Thank you for taking the time to leave a 5-star review of your moving experience with Lauren and the Littleover team!
We're delighted to see that you received an excellent service from start to finish and your recommendation will mean a lot to the team there.
On behalf of the whole team here at Hannells, thank you for your support and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sale ...
Sep 05,2024
Sep 05,2024
2
people found
this helpful
this helpful
Hannells in Alvaston are a wonderful estate agency who deserve recognition for their hard work and dedication to helping me to buy my home. A 'real' estate agency who went above and beyond my expectations to ensure that everyone involved in the transaction, me especially, ...
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Sep 06, 2024
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Hi Canadienne!
Wow! Out of the thousands of reviews from happy customers we've had so far, this is definitely one of the best we've received. Thank you so much for taking the time to share such positive comments about your moving experience with Eliza, Heather and the Alvaston team.
Everyone there really does pride themselves on being professional, helpful, friendly, knowledgeable and providing an excellent customer service so to see this highlighted (and much more!) in your comments will ...
Sep 05,2024
Sep 05,2024
0
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Best service received. Quick response to my emails. Perfectly explained how and what to do on any questions I had....
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Sep 06, 2024
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Hi Oskars!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you've received a great service (the best!) and that the team were quick to respond, and helpful! They'll be delighted to see your comments as it really does make a difference!
On behalf of the whole team here at Hannells, thanks again for your kind words and if there's anything we can do to help in the future, please feel free to ...
Sep 04,2024
Sep 04,2024
0
people found
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Perfect service and fast communication from Leanna nothing seemed too much trouble to ask...
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Sep 05, 2024
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Hi Sophie!
Thank you so much for your 5-star review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you feel the service you've received so far has been perfect and you've had excellent communication from Leanna, who will be delighted to see you comments.
On behalf of the whole team here, thank you for your positive review and if we can be of service to you again in the future, please feel free to reach out.
All the very best,
Benjamin ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
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2023
Best Estate Agent in Derby
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2022
Best Estate Agent in Midlands
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2023
Best Letting Agent in Derby
