96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(254)
Leanna
(224)
Debbie
(197)
Heather
(179)
Aaron
(179)
Aimee
(177)
Lorna
(158)
Amy
(140)
Jo
(121)
Alex
(119)
Lauren
(119)
Emma
(114)
Amanda
(97)
Michelle
(95)
Eve
(95)
Nicola
(93)
Sara
(89)
Olivia
(84)
Sarah
(81)
Sarah
(74)
Chloe
(59)
Sam
(56)
Mya
(56)
Rebecca
(52)
Emma
(44)
George
(43)
Niki
(42)
Sally
(40)
Leah
(37)
Keilia
(31)
Jenna
(29)
Emma
(27)
Vicky
(22)
Oliver
(20)
clare
(17)
Bonnie
(16)
Olivia
(13)
Rachel
(12)
Gemma
(12)
Tom
(11)
Kerrie
(11)
Kim
(9)
Sharon
(8)
Lilly
(7)
Pam
(4)
Nicola
(3)
Louise
(3)
Amy
(2)
Michael
(2)
Joe
(1)
James
(1)
Victoria
(0)
Codie
(0)
Latest Reviews
View all Reviews 3250Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
9th Jan 2025
reviewed by 'Joanne Ellis'
8th Jan 2025
reviewed by 'Linu'
6th Jan 2025
reviewed by 'Sherrie Grant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 213 | 9 | 330 | 20 | 1466 | 60 | 945 | 63 | 127 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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a
May 15,2023
May 15,2023
12
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this helpful
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Oct 30,2024
Oct 30,2024
6
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First class service from Mya - she saw the process through seamlessly from start to finish. Thoroughly recommended....
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Oct 31, 2024
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Hi John!
Thank you for your 5-star review of your moving experience with Mya and the Lettings team.
We're really pleased to see that you felt the service you received from Mya was first-class, and that she saw the process through seamlessly from start to finish. The team there pride themselves on delivering great customer service and Mya in particular will be delighted with your comments.
On behalf of everyone here at Hannells, thank you for your feedback, your recommendation and we ho ...
Oct 29,2024
Oct 29,2024
8
people found
this helpful
this helpful
A prompt and efficient service to help rent out our property. From marketing for rental to the tenant moving in it was less than 2 weeks. Thanks to the whole Hannells team....
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Oct 30, 2024
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Hi Nathan!
Thank you so much for your 5-star review of your moving experience with Vicky, Mya and the Lettings team!
We're really pleased to see that you found the service to be prompt, efficient and most importantly, that they were able to find a great tenant for your property and get them moved in quickly. The team there pride themselves on delivering great results for the Landlords so they'll be delighted to see you comments.
On behalf of the whole team here, thank you for trusting H ...
Oct 29,2024
Oct 29,2024
7
people found
this helpful
this helpful
Amazing and excellent customer services, well assisted procedures through the journey to my new home...
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Oct 30, 2024
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Hi Joseph!
Thank you for taking the time to leave a 5-star review of your moving experience with Mya and the Lettings team!
We're really pleased to see that you felt the service was amazing and that you were well assisted throughout the journey to moving into your new home. The team there pride themselves on delivering a great service to their tenants and they'll be delighted to see your comments!
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope y ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
The service is outstanding and it was really quick and nice. I was looking for a property to move quickly. The property offered by the Hannels was really matched with what I expected. Within a really tied time they could managed to made everything ready ...
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Oct 30, 2024
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Hi Dilhari!
Thank you so much for taking the time to leave such a brilliant review review of your moving experience with Emma, Chloe and the Lettings team.
We're really pleased to see that you found the team to be friendly, helpful and that they were able to help you find and move into your new property. The team there pride themselves on delivering a top service to their tenants so Emma and Chloe in particular will be delighted to see your comments.
On behalf of everyone here at Hannel ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
Absolutely fantastic right from the start everyone at the Littleover branch are wonderful top notch customer service and extremely helpful nothing is to much trouble and very honest xxxx...
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Oct 30, 2024
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Hi Sally!
Thank you so much for taking the time to leave a brilliant review of your moving experience with Lauren and the Littleover team!
We're really pleased to see that you felt the service provided was top notch and that nothing was too much trouble. The team there really do pride themselves on going above and beyond for their customers so they'll all be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property a ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
First time I’ve Hannells property lettings and couldn’t be more delighted with the service. Was give Emma Cocker as my property manager who was totally professional, she kept me fully informed on everything that was happening during the letting process and after the ...
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Oct 30, 2024
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Hi Denis!
Thank you so much for such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you couldn't be more delighted with the service provided by Emma, who you found to be professional and kept you fully informed at all times. The whole team there pride themselves on their customer service and getting great results for our Landlords, and Emma in particular will be made up to see your comments,
On behalf of everyone here, tha ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
Emma was instrumental in helping us secure our rental property. She was efficient, kept everything on track, and responded to our questions promptly. We appreciated her professionalism and the clear guidance she provided throughout the process. Thanks to her support, we were able to complete ...
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Oct 30, 2024
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(1)
Hi!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Emma and the Lettings team!
We're really pleased to see that you found Emma to be professional, helpful and efficient in helping you to secure your new property. The whole team there pride themselves on all of the above and Emma in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're enj ...
Oct 28,2024
Oct 28,2024
7
people found
this helpful
this helpful
From my initial enquiry about having my house valued Kim and Bonnie were extremely helpful in answering my queries. Bonnie visited me a few days later and gave me great confidence about going forward if I decided to sell my house. She ran through the ...
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Oct 29, 2024
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(1)
Hi Linda!
Thank you so much for taking the time to leave such positive feedback and a 5-star review of your moving experience with Kim, Bonnie and the Allestree team!
We're really pleased to see that you found them to be extremely helpful and that Bonnie provided an excellent service during her visit to provide you with a valuation. The team there pride themselves on delivering great customer service and excellent results so they'll be delighted to see your comments - Kim and Bonnie in par ...
Oct 28,2024
Oct 28,2024
5
people found
this helpful
this helpful
Excellent and easy assistance throughout our journey to our new home....
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Oct 29, 2024
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(1)
Hi Shantel!
Thank you for taking the time to leave a 5-star review of your moving experience with Mya and the Lettings team!
We're really pleased to see that you felt they were excellent and provided useful assistance throughout the journey to your new home. The team there pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope you are enjoying your new home!
All ...
Oct 24,2024
Oct 24,2024
7
people found
this helpful
this helpful
Very friendly, helpful and fast service, would highly recommend to anyone...
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Oct 28, 2024
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Hi River!
Thank you so much for taking the time to leave a 5-star review of your moving experience with Aimee, Matt and the Chaddesden team.
We're really pleased to see that you found the team friendly, helpful and efficient! Your recommendation means the world to us and the team at Chad will be delighted to see your comments as they pride themselves on all of the above!
On behalf of everybody here at Hannells, congratulations on your purchase. We wish you many happy memories in your ne ...
Oct 24,2024
Oct 24,2024
5
people found
this helpful
this helpful
A heartfelt thank you to all at Hannells. Despite the situation with our property being very complicated, the level of service could not have been better from every member of staff that we encountered. In a world where real ‘customer service’ is increasingly reduced to ...
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Oct 28, 2024
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(1)
Hi Stuart!
Thank you so much for your thoughtful words and for taking the time to share your moving experience with the Chaddesden team.
We’re genuinely touched by your kind feedback, especially considering the challenges along the way with your property. We know that real service means going beyond the basics, and it means a lot to hear that our team’s friendliness and professionalism made a difference for you.
Your wholehearted recommendation means the world to us and the whole ...
Oct 24,2024
Oct 24,2024
4
people found
this helpful
this helpful
We are pleased by the service we received from Mya and the Hannells team from property search to move-in....
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Oct 28, 2024
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(1)
Hi Adeshola!
Thank you for taking the time to leave such a positive review of your moving experience with Mya, Leanna and the Lettings team.
We're pleased to see that from your initial property search, all the way up to your move-in that you were happy with the service provided and Mya in particular will be delighted with your comments as the whole team their really do pride themselves on the service they deliver!
On behalf of everybody here at Hannells, thank you again for your positiv ...
Oct 24,2024
Oct 24,2024
5
people found
this helpful
this helpful
I dealt with Lorna and she was very good , informative and easy to deal with ....
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Oct 28, 2024
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Hi Daniel!
Thank you for taking the time to leave a 5-star review of your moving experience with Lorna and the Chaddesden team.
We're really pleased to see that throughout your purchase you felt that Lorna was very good, informative and easy to deal with. The team there pride themselves on their customer service, and Lorna will be delighted to see your comments!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your new ho ...
Oct 24,2024
Oct 24,2024
4
people found
this helpful
this helpful
Awesome service from the entire team! The communication, professionalism and overall experience has been outstanding and I would highly recommend Hannells to manage any house move....
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Oct 24, 2024
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Hi Leon!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Eliza, Joe and the Alvaston team.
We're really pleased to see that you felt the service from everyone involved was awesome, with their professionalism and communication being outstanding! The team there really do pride themselves on their customer service and delivering great results so they'll be delighted when they see your comments - and your recommendation means a lot to us al ...
Oct 21,2024
Oct 21,2024
5
people found
this helpful
this helpful
Fantastic service from start to finish. Leanna and Emma helped us to secure our new home and reassured us through the whole process. We are very happy!...
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Oct 21, 2024
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Hi Tanya!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma, Leanna and the Lettings team.
We're really pleased to see that you felt it was a fantastic service from start to finish and, most importantly, that the team were able to help you secure your new home! They pride themselves on delivering a personal, customer focused service so they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, we're hope you're settl ...
Oct 21,2024
Oct 21,2024
4
people found
this helpful
this helpful
Friendly and professional staff from start to finish. Everyone I have spoken to or met has been excellent...
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Oct 23, 2024
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Hi Kathryn!
Thank you so much for taking the time to leave a brilliant 5-star review of your moving experience with Aaron, Clare and the Chellaston team.
We're really pleased to see that you found the team friendly and professional from start to finish. Clare, Aaron and everyone else in the Chellaston branch pride themselves on the service they deliver so they'll be delighted to see your comments!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your pr ...
Oct 21,2024
Oct 21,2024
5
people found
this helpful
this helpful
Fantastic service right from the onset with a special thank you to Amy and Lorna who have both been incredibly helpful and polite at all times....
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Oct 23, 2024
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Hi Sylvia!
Thank you so much for taking the time to leave a 5-star review of your moving experience wit Aimee, Lorna and the Chaddesden team.
We're really pleased to see that you felt the service you received was fantastic from the outset, and that you found both Aimee and Lorna to be polite and incredibly helpful at all times. The team there pride themselves on delivering a personal service, and Aimee and Lorna in particular will be delighted to see your comments!
On behalf of the whol ...
Oct 21,2024
Oct 21,2024
4
people found
this helpful
this helpful
I had a really good experience with Hannells from start to finish. Getting a valuation on my property was really quick, easy and all the costs and how they were going to market my home was made really clear and simple. During the viewing process ...
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Oct 21, 2024
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Hi Siobhan!
Wow! What an amazing review - thank you so much for taking the time to leave such comprehensive and positive feedback about your moving experience with Sam, Olivia and the Mickleover team.
We're really pleased to see that you felt the experience was really good, from start to finish, and not only did they do a great job of securing the best possible price - but Olivia also kept you well informed and up to date right up until handing the keys over. The team their pride themselve ...
Oct 19,2024
Oct 19,2024
4
people found
this helpful
this helpful
Sarah and Her team did an excellent job, they made the sales process simple and efficient. The team gave regular and comprehensive updates as well as above and beyond practical help with the house....
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Oct 21, 2024
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(1)
Hi Ronnie!
Thank you so much for such a positive feedback on your moving experience with Sarah, Gemma and the Mickleover team.
We're really pleased to see that you felt they made the process simple, efficient, gave regular updates and always went above and beyond. The team there pride themselves on their customer service so they'll be over the moon to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
5 star, Hannells was extremely well communicated thank you to Debbie for chasing everything up and always replying to emails within the same day
Debbie also explained details that I was unsure of and would always answer any questions I had...
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Oct 21, 2024
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Hi KM!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza, Debbie and the Alvaston team.
We're really pleased to see that you felt the communication throughout the process was done very well - especially from Debbie. The whole team there pride themselves on their customer service and Debbie in particular will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your property purchase. We wish ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
Great service and regular updates. Shout out to Debbie Jenkins....
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Oct 21, 2024
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Hi Oliver!
Thank you for taking the time to leave a 5-star review of your moving experience with Debbie, Jess & the Alvaston team!
We're really pleased to see that you felt it was a great service with regular updates - and Debbie will be delighted to see your shout out to her!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for y ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
My property was let after only 1 wk of advertising. An excellent service from start to finish. Highly recommend. All staff excellent and professional....
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Oct 18, 2024
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Hi Steven!
Thank you for taking the time to leave such a brilliant review of your moving experience with Mya, Olivia and the Lettings team!
We're really pleased to see that you felt the team were professional and most importantly, that they were able to find a great tenant for your property after just 1 week of advertising! The team there pride themselves on delivering great results for our Landlords so they'll be delighted to see your comments and your recommendation means a lot to us all ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
The staff of Hannells are responsible. Always contact us immediately for any issues...
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Oct 18, 2024
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(1)
Hi Jen!
Thank you for your 5-star review of your moving experience with Mya, Chloe and the Lettings team.
We're really pleased to see that you've found the team to be responsible and are always quick to contact you if there's any issues. The team there pride themselves on their service and their pro-activity so they'll be delighted to see this mentioned in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look fo ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
Really helpful team at Littleover branch, kept us updated and well informed. Smooth and straightforward transaction....
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Oct 18, 2024
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Hi Landlord!
Thank you for taking the time to leave such a brilliant review of your moving experience with Alex, Lauren and the Littleover team!
We're really pleased to see that you found the team to be really helpful and that they were able to keep you updated and well-informed throughout the process. The team there pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
We bought a dream house , Aaron provide a good services and smoothly processed...
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Oct 18, 2024
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Hi Ho!
Thank you for taking the time to leave a 5-star review of your moving experience with Aaron and the Chellaston team.
We're really pleased to see that you felt Aaron provided a good service, everything was smoothly processed and above all, we were able to help you purchase your dream house! Aaron will be delighted to see your comments too!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your dream house and look fo ...
Oct 17,2024
Oct 17,2024
5
people found
this helpful
this helpful
Great and friendly service, always helpful when we have concerns!:)...
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Oct 18, 2024
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Hi BM!
Thank you for leaving a 5-star review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you've always found them friendly and happy to help when you have concerns. The team there pride themselves on their customer service so they'll be delighted with your comments.
On behalf of the whole team here at Hannells, thank you for your positive feedback and if there's anything we can do to be of service in the future, please feel free to get ...
Oct 16,2024
Oct 16,2024
7
people found
this helpful
this helpful
Excellent service from a friendly, hard-working and highly responsive team...
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Oct 17, 2024
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Hi Chaddesden Home Owner!
Thank you for your 5-star review of your moving experience with Jo, Aimee and the Chaddesden team.
We're really pleased to see that you felt it was an excellent service and that the team there were friendly, hard-working and responsive. They pride themselves on being the very best at what they do so they'll all be delighted to see all of the above mentioned in your comment.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your ...
Oct 16,2024
Oct 16,2024
5
people found
this helpful
this helpful
We have had a wonderful experience with Hannells. The team, especially Kim and Sarah, have been extremely helpful and generous with their time. As first time buyers, navigating the house-buying process was quite daunting, but the Hannells team were very supportive and informative....
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Oct 17, 2024
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Hi Hannah!
Thank you so much for taking the time to leave such a wonderful review of your moving experience with Sarah, Kim and the Allestree team.
We're really pleased to see that you found them extremely helpful, generous with their time, supportive and informative. The team there really pride themselves on their customer service so they'll be delighted to see all of the above mentioned in your comments - especially Sarah & Kim!
On behalf of the whole team here at Hannells, congratula ...
Oct 15,2024
Oct 15,2024
5
people found
this helpful
this helpful
Really quick and efficient process, didn't have to chase anything up and all promptly done. Didn't have to worry at all and paperwork was digital so easy to access....
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Oct 16, 2024
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(1)
Hi Emily!
Thank you for taking the time to leave such a brilliant review of your moving experience with Leanna and the Lettings team.
We're really pleased to see that you found them quick, efficient and that you didn't have to chase anything to be done. The team there pride themselves on their customer service and all of the above so they'll be delighted when they see your comments.
On behalf of the whole team here at Hannells, thanks again for your feedback and if there's anything we ...
Oct 11,2024
Oct 11,2024
5
people found
this helpful
this helpful
Emma made process of renting property so much easier and less stressful. She also responded to all my emails very quickly. She was super professional and friendly.
We are super happy in our new house
Thank you for your help Emma...
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Oct 14, 2024
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(1)
Hi Jana!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you found her responsive to your emails, friendly and super-professional! The whole team there pride themselves on all of the above so Emma will be delighted to see your comments.
On behalf of the whole team here at Hannells, thank you for your feedback and we wish you many happy memories in your new home!
All the ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
