96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(253)
Leanna
(224)
Debbie
(196)
Heather
(179)
Aaron
(179)
Aimee
(177)
Lorna
(158)
Amy
(139)
Jo
(121)
Alex
(119)
Lauren
(119)
Emma
(114)
Amanda
(97)
Michelle
(95)
Eve
(95)
Nicola
(93)
Sara
(89)
Olivia
(84)
Sarah
(81)
Sarah
(74)
Chloe
(59)
Sam
(56)
Mya
(55)
Rebecca
(52)
Emma
(44)
George
(43)
Niki
(42)
Sally
(39)
Leah
(37)
Keilia
(31)
Jenna
(29)
Emma
(27)
Vicky
(22)
Oliver
(20)
clare
(17)
Bonnie
(16)
Rachel
(12)
Gemma
(12)
Olivia
(12)
Tom
(11)
Kerrie
(10)
Kim
(9)
Sharon
(8)
Lilly
(7)
Pam
(4)
Nicola
(3)
Louise
(3)
Amy
(2)
Michael
(2)
Joe
(1)
James
(1)
Victoria
(0)
Codie
(0)
Latest Reviews
View all Reviews 3244Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
23rd Dec 2024
reviewed by 'Alicja Berganska'
20th Dec 2024
reviewed by 'Lisa Wilson'
20th Dec 2024
reviewed by 'Russell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 9 | 329 | 20 | 1464 | 60 | 944 | 63 | 126 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
12
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Nov 05,2024
Nov 05,2024
10
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this helpful
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I used Hannells to sell and hopefully buy a property After hearing of family and friends experiences of Estate Agents I would choose not to use any other. They have the best interests of both buyer and seller Friendly always available and knowledgeable. Buying or ...
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Nov 07, 2024
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Hi Kathryn!
Thank you so much for sharing your moving experience with Michelle and the Chaddesden team!
We’re delighted to hear that, after hearing the experiences of your family and friends, you chose Hannells and now wouldn’t consider anyone else. It’s good to know that our team’s friendliness, availability, and knowledge made such a positive impact, and that you felt we had the best interests of both buyer and seller in mind.
On behalf of everyone at Hannells, thank you for t ...
Nov 05,2024
Nov 05,2024
9
people found
this helpful
this helpful
Very straight forward and good communication through out. Quick sale....
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Nov 07, 2024
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Hi Joshua!
Thank you so much for your feedback on your moving experience with Sara and the Allestree team.
We’re pleased to hear that you found the process straightforward and appreciated the clear communication from our team. Achieving a quick sale is always our aim, and it’s fantastic to know we delivered on that for you.
On behalf of everyone at Hannells, thank you for choosing us, and we wish you all the best with your next steps!
All the very best,
Benjamin Brain
Sales & ...
Nov 04,2024
Nov 04,2024
11
people found
this helpful
this helpful
Leanna has always ensured that the reletting of a flat runs smoothly: that the flat is in good condition before viewing and that prospective tenants are checked for suitability...
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Nov 07, 2024
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Hi J!
Thank you very much for your kind review of your moving experience with Leanna and the Lettings team!
We’re delighted to hear that Leanna has consistently made the re-letting process smooth and straightforward for you. Making sure the flat is in top condition and carefully vetting prospective tenants are priorities we take seriously, and it’s great to know her attention to detail has made a positive difference.
On behalf of all of us at Hannells, thank you for your trust, and ...
Nov 04,2024
Nov 04,2024
10
people found
this helpful
this helpful
Emma and the team made the whole process simple and stress free....
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Nov 05, 2024
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Hi LL!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team!
We're really pleased to see that Emma and the team were able to make the whole process of getting your property let simple and stress-free! The team pride themselves on delivering a top notch service and great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for ...
Nov 04,2024
Nov 04,2024
10
people found
this helpful
this helpful
Amazing team at the chellaston branch,all polite and welcoming answered all questions I needed answering ,faultless I’d definitely recommend anybody wanting to rent a property you will not be disappointed...
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Nov 05, 2024
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Hi M!
Thank you for your fantastic review of your moving experience with Olivia, Emma and the Lettings team!
We’re thrilled to hear that you found the team polite, welcoming, and able to answer all your questions. It’s wonderful to know you had such a positive experience and that you’d recommend us to others looking to rent. Your kind words truly mean a lot to the team!
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to assist you again in the future ...
Nov 03,2024
Nov 03,2024
11
people found
this helpful
this helpful
great team at Chellaston. Nothing too much trouble from arranging viewings to completion day. Everyone very knowledgable & professional!...
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Nov 04, 2024
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Hi Peter!
Thank you for your 5-star review of your moving experience with Aaron, Clare and the Chellaston team!
We're really pleased to see that you've found everyone there to be knowledgeable, professional and nothing has been too much trouble. The team there pride themselves on all of the above so they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase! We hope you're enjoying life in your new home and look forward to b ...
Nov 02,2024
Nov 02,2024
11
people found
this helpful
this helpful
Really positive experience with Hannells. Sold property to the first person to view! Debbie then took over and dealt with the sale as it progressed. Fantastic communication and exceptional professional approach. Seamless from start to finish. I would highly recommend Hannells and Debbie in particular. ...
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Nov 04, 2024
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Hi Sharon!
Thank you so much for such a brilliant review of your moving experience with Debbie and the Chellaston team!
We're really pleased to see that you felt you received fantastic communication, a professional approach and the whole thing was seamless from start to finish. The team there pride themselves on delivering great results for their customers so they'll be delighted to see your comments - Debbie in particular!
On behalf of everyone here, thank you for trusting Hannells wit ...
Nov 02,2024
Nov 02,2024
11
people found
this helpful
this helpful
Happy Landlord: I have been letting my property with this Hannells for two years fully managing my property; they have been very professional, friendly and helpful. Leanna Holmes always makes the process very easy and efficient....
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Nov 04, 2024
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Hi Hannah!
Thank you so much for leaving such positive feedback about your moving experience with Leanna and the Lettings team!
We're really pleased to see that you've found the team to be professional, friendly and helpful. The team there really pride themselves on delivering a top notch service to their Landlords so they'll be delighted to see your comments, Leanna in particular!
On behalf of everyone here at Hannells, thank you for your continued custom and we look forward to being o ...
Nov 01,2024
Nov 01,2024
11
people found
this helpful
this helpful
Debbie was the agent I was in contact with once my offer had been accepted. Debbie was very knowledgable and helpful regarding any questions or queries that I had. Communication was excellent as well which was a big thing as no one likes chasing stuff! ...
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Nov 01, 2024
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Hi Jack!
Thank you so much for your 5-star review of your moving experience with Debbie and the Alvaston team!
We're really pleased to see that you felt Debbie was very knowledgeable, helpful and her communication was excellent throughout your purchase. The whole team there pride themselves on delivering excellent customer service and keeping everyone up to date, and Debbie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, congratulations on y ...
Nov 01,2024
Nov 01,2024
10
people found
this helpful
this helpful
The obvious experience and professionalism of the Hannells staff started with the visit from Rebecca to value our house, then introducing us to exactly the right buyer, whose own house Hannells had just sold, allowing us to sell in a matter of days. Debbie kept ...
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Nov 01, 2024
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Hi Julie!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Rebecca, Debbie and the Alvaston team.
We're really pleased to see that you found the team to be experienced, professional, always helpful and most importantly, that they were able to find your a buyer in a matter of days! The team there pride themselves on delivering great results for their customers so they'll be delighted to see your comments, and your recommendation means a l ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Absolutely excellent from start to finish. I could not have hoped for a better more professional service...
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Nov 04, 2024
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(1)
Hi Martin!
Thank you for taking the time to leave a positive review of your moving experience with Sharon, Jess and the Alvaston team.
We're really pleased to see that you felt the service your received was excellent from start to finish and that you couldn't have hoped for a more professional service. The team there pride themselves on delivering great results for their customers, and their professionalism so they'll be delighted to see your comments.
On behalf of the whole team here, ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Really impressed with the fast and clear communication from Mya. She made sure that finding a place to rent was a smooth and easy process and we were really happy with the service we received from her, thanks....
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Nov 04, 2024
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(1)
Hi Elisabeth!
Thank you so much for sharing your fantastic feedback about your moving experience with Mya.
We’re delighted to hear that her fast and clear communication helped make finding your new rental home a smooth and easy process. Mya takes pride in delivering an exceptional service, so she’ll be thrilled to know you were happy with the support you received.
On behalf of everyone at Hannells, thank you for choosing us to help with your move, and we look forward to assisting yo ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Always a quick, helpful response - answers questions clearly and in detail....
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Nov 04, 2024
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Hi Lorna-Jane!
Thank you so much for leaving this great feedback about your moving experience with Leanna and the Lettings team.
We’re really pleased to hear that you’ve consistently received quick, helpful responses and that all of your questions have been answered clearly and in detail. Providing this level of support is something our team is passionate about, so they’ll be thrilled to see your kind words.
On behalf of the whole team here at Hannells, thank you for your comments ...
Oct 31,2024
Oct 31,2024
8
people found
this helpful
this helpful
I was kept up to date with all viewings booked including cancelations. I was also regularly contacted with regards to the service they were providing and if I had any questions/queries...
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Oct 31, 2024
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Hi Elizabeth!
Thank you for your 5-star review of your moving experience with Emma and the Lettings team.
We're really pleased to see that throughout the process, you felt that you were kept up to date and that the team were always able to answer any questions or queries. They pride themselves on their customer service so they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to bei ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Since putting our property on the rental market with Hannells, we have experienced a friendly, efficient and conscientious service....
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Oct 31, 2024
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Hi Paul!
Thank you for your 5-star review of your moving experience with Leanna, Vicky and the Lettings team.
We're really pleased to see that since instructing the team to find a tenant for your property, you've found them to be friendly, efficient and conscientious. The team there pride themselves on delivering a great service and getting great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find ...
Oct 31,2024
Oct 31,2024
8
people found
this helpful
this helpful
This is our second time dealing with Hannells. We were previously first time buyers in this time we are selling our house and moving on. We’ve dealt with a number of agents at Hannells and they’ve all been fantastic. All very friendly and ...
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Nov 04, 2024
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(1)
Hi Sian!
Thank you so much for sharing this wonderful review of your experience with Jo, Lorna and the Chaddesden team – and for choosing Hannells once again!
We’re thrilled to hear that, whether buying or selling, you found our team to be friendly, responsive, and knowledgeable about the area. We know how important it is to feel reassured throughout the moving process, so it’s fantastic to hear that our team has been able to provide the support you needed.
On behalf of everyone h ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Good communication and undertook all viewings for us. Would recommend....
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Nov 04, 2024
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Hi Joanne!
Thank you very much for taking the time to leave this feedback about your moving experience with Rebecca, Debbie and the Chellaston team.
We’re delighted to hear that you were pleased with the communication and that our team handled all of your viewings for you. Making the process as smooth and convenient as possible is what we’re all about, so it’s fantastic to know you’d recommend us!
On behalf of everyone here, thank you for trusting Hannells with the sale of your ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
All the team from Hannells is fantastic, they are very easy to speak with them, they will do everything to help you ,they assisted with everything! 10/10...
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Nov 04, 2024
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Hi Raluca!
Thank you so much for your amazing review of your moving experience with Debbie, Eliza and the Chellaston team!
We’re thrilled to hear that you found the Hannells team fantastic and easy to communicate with, and it’s wonderful to know they were able to assist with everything you needed. Going the extra mile to help our clients is what we strive for, so your 10/10 rating means a lot to us all!
On behalf of everyone here, thank you for choosing Hannells, and we look forward ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Fabulous service from a fabulous team. Nicky and Rebecca are very knowledgable and helpful. Also special thanks to Aaron and Clare. Debbie in Sales Progression always does a sterling job in keeping us up to date with progress....
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Nov 04, 2024
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Hi Dawn!
Thank you so much for sharing this fabulous review of your experience with our Chellaston team!
It’s fantastic to hear that Niki and Rebecca were knowledgeable and helpful, and we’re thrilled that Aaron, Clare, and Debbie also contributed to making your experience a great one. Debbie takes pride in keeping clients up to date, so she’ll be especially pleased to see your kind words.
On behalf of everyone at Hannells, thank you for trusting us with your move, and we look for ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
I bought my first house through Hannells chellaston branch, the staff was very helpfull through out my journey with them, specially Debbie Jenkins. Great advice, always updated me and pushed both side solicitors to get to final stage quicker.
Very happy with overall service. And ...
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Nov 05, 2024
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Hi Akam!
Thank you so much for sharing your moving experience with Debbie, Rebecca and the Chellaston branch.
We’re delighted to hear that your first home purchase with us was a positive journey and that our team, especially Debbie, was able to provide great advice and keep you updated throughout. The team will be pleased to know that their efforts helped move things along with the solicitors, making the process quicker for you.
On behalf of everyone here at Hannells, congratulations ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Very helpful when contacted but would have liked a bit more connection from their side...
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Nov 04, 2024
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(1)
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that you found our team helpful when contacted, but we appreciate your comments about wanting a bit more proactive communication. Your input is incredibly valuable, and we’ll certainly take this on board as we continuously work to improve our service.
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to have the opportunity to provide an even better experience in the future! ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Sold and bought property with Hannells Mickleover.
The staff were amazing and extremely helpful - going above and beyond on everything.
Had bad experience with another estate agent in the past but Hannells really do excel
Thank you to the whole team - 100% recommend...
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Nov 04, 2024
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Hi Mark!
Thank you so much for your wonderful review of your moving experience with Sally, Olivia and the Mickleover team!
We’re thrilled to hear that you had such a positive experience selling and buying your property with our Mickleover team. It’s fantastic to know that our staff went above and beyond to assist you, especially after your previous experience with another agent. Your 100% recommendation means the world to us!
On behalf of everyone at Hannells, thank you for trusting ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Had a fantastic experience with Hannells. Very approachable and supportive and communicated well! All staff are friendly and helpful and nothing was too much trouble . I would recommend them to others and definitely use them in the future !...
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Nov 04, 2024
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Hi Sara!
Thank you so much for your fantastic review or your moving experience with Eliza, Jess and the Alvaston team!
We’re thrilled to hear that you had such a positive experience with Hannells. It’s wonderful to know that our team was approachable, supportive, and communicated well throughout the process. We always strive to go above and beyond, so your feedback about our friendly and helpful staff is greatly appreciated.
Thank you for your recommendation and for trusting Hannell ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Professional and friendly, Hannells were always on the end of the phone or e mail. They worked hard to sort issues and always acted with the best interest of the client....
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Nov 04, 2024
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Hi Anon!
Thank you for sharing your wonderful feedback of your moving experience with Amy, Debbie and the Alvaston team!
We’re delighted to hear that you found our team to be professional and friendly. It’s great to know that we were always available for you and worked diligently to resolve any issues while keeping your best interests at heart. Providing excellent service is our top priority, and the team will be delighted to see your comments.
On behalf of everyone at Hannells, tha ...
Oct 30,2024
Oct 30,2024
6
people found
this helpful
this helpful
First class service from Mya - she saw the process through seamlessly from start to finish. Thoroughly recommended....
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Oct 31, 2024
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Hi John!
Thank you for your 5-star review of your moving experience with Mya and the Lettings team.
We're really pleased to see that you felt the service you received from Mya was first-class, and that she saw the process through seamlessly from start to finish. The team there pride themselves on delivering great customer service and Mya in particular will be delighted with your comments.
On behalf of everyone here at Hannells, thank you for your feedback, your recommendation and we ho ...
Oct 29,2024
Oct 29,2024
8
people found
this helpful
this helpful
A prompt and efficient service to help rent out our property. From marketing for rental to the tenant moving in it was less than 2 weeks. Thanks to the whole Hannells team....
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Oct 30, 2024
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Hi Nathan!
Thank you so much for your 5-star review of your moving experience with Vicky, Mya and the Lettings team!
We're really pleased to see that you found the service to be prompt, efficient and most importantly, that they were able to find a great tenant for your property and get them moved in quickly. The team there pride themselves on delivering great results for the Landlords so they'll be delighted to see you comments.
On behalf of the whole team here, thank you for trusting H ...
Oct 29,2024
Oct 29,2024
7
people found
this helpful
this helpful
Amazing and excellent customer services, well assisted procedures through the journey to my new home...
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Oct 30, 2024
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Hi Joseph!
Thank you for taking the time to leave a 5-star review of your moving experience with Mya and the Lettings team!
We're really pleased to see that you felt the service was amazing and that you were well assisted throughout the journey to moving into your new home. The team there pride themselves on delivering a great service to their tenants and they'll be delighted to see your comments!
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope y ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
The service is outstanding and it was really quick and nice. I was looking for a property to move quickly. The property offered by the Hannels was really matched with what I expected. Within a really tied time they could managed to made everything ready ...
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Oct 30, 2024
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Hi Dilhari!
Thank you so much for taking the time to leave such a brilliant review review of your moving experience with Emma, Chloe and the Lettings team.
We're really pleased to see that you found the team to be friendly, helpful and that they were able to help you find and move into your new property. The team there pride themselves on delivering a top service to their tenants so Emma and Chloe in particular will be delighted to see your comments.
On behalf of everyone here at Hannel ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
Absolutely fantastic right from the start everyone at the Littleover branch are wonderful top notch customer service and extremely helpful nothing is to much trouble and very honest xxxx...
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Oct 30, 2024
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Hi Sally!
Thank you so much for taking the time to leave a brilliant review of your moving experience with Lauren and the Littleover team!
We're really pleased to see that you felt the service provided was top notch and that nothing was too much trouble. The team there really do pride themselves on going above and beyond for their customers so they'll all be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property a ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
First time I’ve Hannells property lettings and couldn’t be more delighted with the service. Was give Emma Cocker as my property manager who was totally professional, she kept me fully informed on everything that was happening during the letting process and after the ...
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Oct 30, 2024
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Hi Denis!
Thank you so much for such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you couldn't be more delighted with the service provided by Emma, who you found to be professional and kept you fully informed at all times. The whole team there pride themselves on their customer service and getting great results for our Landlords, and Emma in particular will be made up to see your comments,
On behalf of everyone here, tha ...
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Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
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2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
