96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(253)
Leanna
(224)
Debbie
(196)
Heather
(179)
Aaron
(179)
Aimee
(177)
Lorna
(158)
Amy
(139)
Jo
(121)
Alex
(119)
Lauren
(119)
Emma
(114)
Amanda
(97)
Michelle
(95)
Eve
(95)
Nicola
(93)
Sara
(89)
Olivia
(84)
Sarah
(81)
Sarah
(74)
Chloe
(59)
Sam
(56)
Mya
(55)
Rebecca
(52)
Emma
(44)
George
(43)
Niki
(42)
Sally
(39)
Leah
(37)
Keilia
(31)
Jenna
(29)
Emma
(27)
Vicky
(22)
Oliver
(20)
clare
(17)
Bonnie
(16)
Rachel
(12)
Gemma
(12)
Olivia
(12)
Tom
(11)
Kerrie
(10)
Kim
(9)
Sharon
(8)
Lilly
(7)
Pam
(4)
Nicola
(3)
Louise
(3)
Amy
(2)
Michael
(2)
Joe
(1)
James
(1)
Victoria
(0)
Codie
(0)
Latest Reviews
View all Reviews 3244Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
23rd Dec 2024
reviewed by 'Alicja Berganska'
20th Dec 2024
reviewed by 'Lisa Wilson'
20th Dec 2024
reviewed by 'Russell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 9 | 329 | 20 | 1464 | 60 | 944 | 63 | 126 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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May 15,2023
May 15,2023
12
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this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Nov 18,2024
Nov 18,2024
18
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Aimee & Lorna
I would like to thank you very much for all your help and advice on the purchase of my new home. Your warm & friendly approach is truly appreciated along with your vast knowledge in the housing market.
You are a great team at ...
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Nov 19, 2024
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Hi Julia!
Thank you so much for your lovely feedback of your moving experience with Aimee and Lorna.
We’re delighted to hear that their=warm and friendly approach, combined with their knowledge of the housing market, made such a positive impact on your home purchase experience. Your kind words mean a lot to the entire Chaddesden team, and we’re so pleased to have been part of your journey.
On behalf of everyone at Hannells, congratulations on your purchase and we wish you all the be ...
Nov 18,2024
Nov 18,2024
16
people found
this helpful
this helpful
I have been renting out my property through Hannells for the past year, and I cannot recommend their services enough. As someone completely new to the process, I was initially apprehensive about navigating the complexities of property letting. However, Leanna Holmes and the team at ...
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Nov 19, 2024
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Hi Zachary!
Thank you so much for your glowing review of you moving experience with Leanna, Chloe and the Lettings team!
We’re delighted to hear that your experience renting out your property with Hannells over the past year has been seamless and stress-free. As someone new to property letting, it’s good to know that Leanna and the team were able to guide you with professionalism, clarity, and responsiveness every step of the way. Your peace of mind and confidence in our service is exa ...
Nov 17,2024
Nov 17,2024
14
people found
this helpful
this helpful
Very Helpful.
The process went smoothly.
Debbie Jenkins was professional throughout.
I have no hesitation in recommending Hannells ....
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Nov 18, 2024
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Hi M!
Thank you for your kind review of your moving experience with Debbie and the Alvaston team.
We’re delighted to hear that the process went smoothly and that Debbie provided professional support throughout. Your recommendation means a great deal to the team, and they'll be so pleased to know you had such a positive experience.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the ...
Nov 17,2024
Nov 17,2024
14
people found
this helpful
this helpful
Easy no hassle move from start to finish. Mya Czapski-Hood kept me updated throughout and helped me out in every way possible to make all aspects of the move run smoothly....
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Nov 18, 2024
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Hi James!
Thank you for your wonderful feedback of your moving experience with Mya and the Lettings team!
We’re so glad to hear that your move was easy and hassle-free from start to finish. It’s great to know that Mya kept you well-informed and provided all the support needed to make the process run smoothly. Your experience is exactly what the team strive for!
On behalf of everyone here at Hannells, thank you for your kind words, and we’re here whenever you need us again!
All ...
Nov 16,2024
Nov 16,2024
14
people found
this helpful
this helpful
We have always been worried of how our renewal process will be.
But from when it started, we received the best of services. Given that we had some proof to be requested which she helped us request and always kept us with feedback up until ...
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Nov 18, 2024
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Hi Abuengmoh!
Thank you for sharing your experience of your moving experience with Jenna and the Lettings team.
We’re so pleased to hear that your renewal process was handled with the care and support you needed. It’s great to know that the team kept you updated every step of the way and assisted with any required documentation. Your kind words are deeply appreciated!
On behalf of everyone here at Hannells, thank you again for your kind words. We’re always here to support you!
...
Nov 16,2024
Nov 16,2024
15
people found
this helpful
this helpful
Hannells has been amazing with the purchase of my property. They have been at hand to deal with any queries and gone the extra mile to help out. Quick and effect service with friendly and helpful staff...
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Nov 18, 2024
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Hi RA!
Thank you so much for your kind words about your moving experience with Aimee, Lorna and the Chaddesden team.
We’re delighted to hear that your property purchase experience with Hannells was so positive. It’s great to know that the team was readily available to answer your queries and went the extra mile to assist you. Providing quick and effective service with a friendly approach is what they aim for, so your feedback means a lot.
On behalf of everyone here at Hannells, cong ...
Nov 15,2024
Nov 15,2024
14
people found
this helpful
this helpful
Excellent service and very efficient. Gives complete peace of mind as a landlord....
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Nov 18, 2024
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Hi Wendy!
Thank you for your great feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that you found their service excellent and efficient. Providing peace of mind to our landlords is something they strive for, and the team will be pleased to know they achieved that for you.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property. We’re always here to assist with your property needs!
Al ...
Nov 15,2024
Nov 15,2024
14
people found
this helpful
this helpful
Leanna was quick to respond and sorted out my new tenancy agreement quickly and professionally. Thank you Leanna....
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Nov 18, 2024
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Hi Beverley!
Thank you for sharing your feedback about your moving experience with Leanna and the Lettings team.
We’re delighted to hear that Leanna was quick to respond and handled your new tenancy agreement efficiently and professionally. Your kind words mean a lot, and we’ll be sure to pass them on to her.
On behalf of the whole team here at Hannells, thank you trusting Hannells to get your property let! And we're here to assist you anytime we can help!
All the very best,
B ...
Nov 14,2024
Nov 14,2024
16
people found
this helpful
this helpful
It was all very thorough in all aspects of letting my property....
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Nov 14, 2024
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Hi Justin!
Thank you for your feedback about your moving experience with Mya and the Lettings team.
We’re delighted to hear that you found their approach thorough in all aspects of letting your property. Providing a comprehensive and detailed service is what they aim for, so it’s great to know that the team met your expectations.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally good service t ...
Nov 14,2024
Nov 14,2024
11
people found
this helpful
this helpful
I am very pleased with the service hannells provided me, especially Mya Czapski-Hood. I was very stressed when starting the next steps of being approved for a property and she assured me that everything would be okay. Really lovely person and the service she provided.
...
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Nov 15, 2024
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Hi Katie!
Thank you so much for your lovely review of your moving experience with Mya, Kerrie and the Lettings team.
We’re so pleased to hear that Mya was able to provide you with reassurance and support during what can be a stressful process. It’s great to know that her kindness and professionalism made a difference. We’re also delighted that Kerrie made your viewing experience welcoming and guided you through the process smoothly, especially as it was your first time renting thro ...
Nov 13,2024
Nov 13,2024
13
people found
this helpful
this helpful
Everything went smooth, they found a good tenant, moved them in fast and dealt with a minor issue for me.
Easy, just how it is meant to be....
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Nov 13, 2024
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Hi Andy!
Thank you for your great feedback about your moving experience with Mya and the Lettings team.
We’re pleased to hear that everything went smoothly, from finding a good tenant to quickly moving them in and resolving a minor issue along the way. Making the process as easy as possible for our clients is always the team's goal, and it’s great to know they delivered on that for you.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your ...
Nov 12,2024
Nov 12,2024
16
people found
this helpful
this helpful
Friendly, very helpful, efficient and professional from the outset. We would definitely recommend and use Hannells in the future....
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Nov 13, 2024
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Hi Diane!
Thank you for your kind words about your moving experience with Lorna, Amy and the Chaddesden team.
We’re so pleased to hear that you found them to be friendly, helpful, efficient, and professional from the very start. Your recommendation means a lot to us, and we’re honoured to know you’d choose to work with Hannells again in the future.
Thank you for trusting us with your move, and we look forward to assisting you again in the future when it's time for your next move!
...
Nov 12,2024
Nov 12,2024
14
people found
this helpful
this helpful
I chose Hannells to market my property in Littleover as I believed they were the premier option to use. I am pleased to say their performance confirmed that I made the right choice. All aspects of their service were first class and I was regularly ...
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Nov 13, 2024
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Hi Geoffrey!
Thank you so much for your glowing review of your moving experience with Lauren and the Littleover team!
We’re delighted to hear that you chose Hannells to market your property in Littleover and that your experience confirmed we were the right choice. Providing first-class service and keeping clients regularly updated is something the team pride themselves on, and it’s great to hear that Alex's excellent communication stood out to you - he'll be delighted to see your comme ...
Nov 12,2024
Nov 12,2024
13
people found
this helpful
this helpful
Thank you for the great work! Awesome service. Very fast and very efficient. The process so far has been hands off, which is greatly appreciated....
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Nov 13, 2024
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Hi Pardeep!
Thank you so much for your kind words about you moving experience with Mya, Olivia and the Lettings team!
We’re delighted to hear that you’ve found their service fast, efficient, and seamless. Providing a hands-off, smooth experience for our Landlords is something the team strive for, and it’s great to know that you’ve appreciated the process so far.
On behalf of everyone at Hannells, thank you for your trust in managing your property, and the team are here to keep d ...
Nov 12,2024
Nov 12,2024
11
people found
this helpful
this helpful
Very responsive and proffesional. Communicated well with me and the other tenants. They were quick to resolve issues and repairs....
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Nov 13, 2024
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Hi Sophie!
Thank you for sharing your feedback about your moving experience with Chloe, Leanna and the Lettings Team!
We’re pleased to hear that you found them to be responsive and professional. Effective communication and addressing issues quickly are priorities for us, and the team will be glad to know they met your expectations in working with you and the other tenants.
On behalf of the whole team here at Hannells, thank you for your kind words and if there's anything more we can d ...
Nov 11,2024
Nov 11,2024
13
people found
this helpful
this helpful
I have used several lettings agents in the past, however, the service and processes used by Hannells were of the highest standard.
After a full refurbishment Olivia dealt with the 1st part of the process by visiting and taking the necessary information and photos. Olivia ...
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Nov 12, 2024
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Hi Saddique!
Thank you so much for such a brilliant review of your moving experience with Emma, Olivia and the Lettings team!
We’re delighted to hear that you had such a positive experience working with both Olivia and Emma. It’s great to know that both their expertise and support throughout the process helped make everything run smoothly, from the initial visit and photos to the final step of the tenant moving in and they'll be delighted to see your comments.
On behalf of everyone ...
Nov 11,2024
Nov 11,2024
13
people found
this helpful
this helpful
Thank you for your service in selling the house. I found all the advisors helpful and kept us informed as we progressed. It was quite a stressful time but they made it that bit easier, so thank you....
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Nov 12, 2024
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Hi Linda!
Thank you for your positive review of your moving experience with Amy and the Alvaston team.
We’re pleased to hear that they were able to support you and keep you informed throughout the process. We understand that selling a house can be stressful, and the team will be glad to know they helped make the experience a little easier for you.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you ...
Nov 11,2024
Nov 11,2024
13
people found
this helpful
this helpful
Very helpful throughout the entire process.
Always available and able to offer appropriate guidance as required throughout the process.
I am very grateful for the support provided...
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Nov 12, 2024
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Hi Dave!
Thank you for sharing such kind words about your moving experience with Emma and the Lettings team!
We’re pleased to hear that they were helpful and readily available to offer guidance throughout the entire process. Supporting their tenants at every step is something the team take pride in, and they'll be pleased to know they could make a positive difference for you.
Thank you again for your positive feedback and please don’t hesitate to reach out if there’s anything we c ...
Nov 11,2024
Nov 11,2024
13
people found
this helpful
this helpful
Emma, Leanna, & Jenna - Absolutely fantastic service from start to finish not only finding a tenant but making the property ready for the tenant to move in also. Thank you once again and as always will come back to you for the next let....
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Nov 12, 2024
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Hi Mrs T!
Thank you so much for your fantastic review of your moving experience with Jenna, Emma, Leanna and the Lettings team!
We’re delighted to hear that Emma, Leanna, and Jenna provided you with such outstanding service from start to finish. Ensuring a smooth process for both finding a tenant and preparing the property for move-in is always their goal, and it’s wonderful to know they met your expectations.
On behalf of the whole team, thank you for your continued trust in Hannel ...
Nov 08,2024
Nov 08,2024
14
people found
this helpful
this helpful
clare and Aaron are very helpful in the course of the deal...
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Nov 12, 2024
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Hi Ho!
Thank you for taking the time to share your feedback on your moving experience with Aaron, Clare and the Chellaston team!
We’re glad to hear that Clare and Aaron were so helpful throughout your experience with us. Your satisfaction is our priority, and it’s good to know they made a positive impact on your journey.
On behalf of the whole team here at Hannells, congratulations on your purchase! And we look forward to being of service to you again in the future when it's time fo ...
Nov 08,2024
Nov 08,2024
13
people found
this helpful
this helpful
Great team, Debbie always on top of things and giving great feedback along the way. Staff in office always obliging. Will definitely use Hannells in the future. My thanks go to you all. Will pop in with Christmas 🎁 treat for staff in due course. Regards ...
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Nov 12, 2024
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Hi Helen!
Thank you for your wonderful feedback of your moving experience with Debbie and the Chellaston team!
We’re so pleased to hear that Debbie and the team provided you with great support and kept you well-informed throughout your experience with Hannells. It’s good to know the team's assistance made such a positive impression. We’ll be sure to pass along your kind words to everyone involved and they'll be delighted to see your comments.
On behalf of the entire team, thank ...
Nov 08,2024
Nov 08,2024
13
people found
this helpful
this helpful
We recently purchased our first home with the help of Hannells and we couldn't be happier with the experience!
The team were incredibly helpful, answering all our questions (no matter how small or silly!) with patience and clarity. Their friendly and supportive approach made the ...
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Nov 12, 2024
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Hi Ellie & James!
Thank you so much for your lovely review of your moving experience with Nicola and the Allestree team!
We’re delighted to hear that your first home-buying experience was such a positive one with Hannells. It’s fantastic to know that the team’s patience, support, and clear communication helped make the process feel less daunting. Your kind words about their professionalism and care will mean a lot to the team.
On behalf of everyone here, thank you for choosing Ha ...
Nov 08,2024
Nov 08,2024
13
people found
this helpful
this helpful
Just completed our first house purchase.
Hannels were very reassuring and always available for any questions we had.
Big thank you, especially to Aimee....
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Nov 12, 2024
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Hi Harriet!
Thank you for your kind review of your moving experience with Aimee and the Chaddesden team.
We’re delighted to hear that your first home purchase went smoothly and that the Hannells team was able to provide reassurance and support throughout the process. Aimee will be especially pleased to know she made a difference in your experience!
On behalf of everyone here, thank you for choosing Hannells, congratulations on your new home - and we look forward to being of service to ...
Nov 07,2024
Nov 07,2024
15
people found
this helpful
this helpful
Excellent service from start to finish. Our Sale could not have gone smoother. We have used Hannells several times as sellers & buyers and would not dream of using anyone else....
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Nov 12, 2024
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Hi Tony!
Thank you for your fantastic feedback on your moving experience with Jo and the Chaddesden team!
We’re so pleased to hear that your sale went smoothly and that you received excellent service from start to finish. It’s truly an honor to know that you’ve chosen Hannells multiple times as both sellers and buyers, and wouldn’t dream of using anyone else—that means a lot to us.
On behalf of the entire team, thank you for your continued trust and loyalty. We look forward to ...
Nov 07,2024
Nov 07,2024
14
people found
this helpful
this helpful
Great communication. Detailed knowledge of the property and any questions I had were all quickly answered....
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Nov 07, 2024
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Hi Will!
Thank you for your fantastic review of your moving experience with Eve, Gemma and the Mickleover team!
We’re so pleased to hear that you enjoyed the clear communication and found our team’s knowledge of the property helpful. Answering questions quickly and accurately is a key part of our service, so it’s great to know we met your expectations.
On behalf of everyone at Hannells, thank you for your positive feedback, and we look forward to assisting you again in the future ...
Nov 07,2024
Nov 07,2024
11
people found
this helpful
this helpful
Hannels has been great. Debbie in particular couldn't have done more to help me through the process....
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Nov 08, 2024
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Hi DV!
Thank you for your fantastic feedback about your moving experience with Debbie and the Chellaston team!
We’re so pleased to hear that you’ve had a great experience with Hannells, and that Debbie was especially helpful in guiding you through the process. Going above and beyond to support our clients is what we strive for, and it’s wonderful to know Debbie made such a positive impact - she'll be really pleased to see your comments.
On behalf of everyone at Hannells, we wish y ...
Nov 07,2024
Nov 07,2024
11
people found
this helpful
this helpful
Very helpful staff at the Littleover branch. We were taken through the purchase stages with confidence from initial enquiry through to offer on the property and acceptance. We were asked to provide ID and source of funds which we did at the branch and were ...
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Nov 08, 2024
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Hi K!
Thank you for your lovely review of your moving experience with Lauren and the Littleover team!
We’re so glad to hear that the team guided you confidently through each stage of your purchase, from the initial enquiry to the offer and acceptance. Ensuring that everything, including the ID and funds verification process, is handled smoothly and professionally is something we take pride in. It’s great to know you felt politely and courteously supported throughout.
On behalf of ev ...
Nov 07,2024
Nov 07,2024
11
people found
this helpful
this helpful
Excellent communication & support for selling and buying a property...
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Nov 08, 2024
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Hi Charlotte!
Thank you for taking the time to leave such positive feedback about your moving experience with Sam, Eve and the Mickleover team!
We’re so pleased to hear that you experienced excellent communication and support throughout both the selling and buying process. Providing a seamless and supportive experience is what we aim for, so it’s great to know we delivered on that for you!
On behalf of everyone at Hannells, thank you for us with the sale of your property, and we loo ...
Nov 06,2024
Nov 06,2024
12
people found
this helpful
this helpful
My letting process was smooth and a very pleasant experience.Mya made it easy for me to understand all steps and she was very responsive.I would also like to express my gratitude to Olivia as she is an extremely nice and easy to deal ...
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Nov 07, 2024
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Hi Malgorzata!
Thank you so much for your kind words about your moving experience with Mya, Olivia and the Lettings team!
We’re delighted to hear that your letting process was smooth and enjoyable, and that Mya and Olivia made everything easy to understand and were responsive throughout. It’s good to know that both of them provided such a positive experience for you. They are indeed fantastic assets to our team, and your recommendation means a lot to us!
On behalf of everyone at Han ...
Nov 05,2024
Nov 05,2024
12
people found
this helpful
this helpful
I had a fantastic experience with Hannells throughout our entire letting journey. Emma and Chloe provided great support and were always responsive to our needs. I hope their outstanding service continues throughout our tenancy period. Hannells FTW!!...
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Nov 07, 2024
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Hi Ali!
Thank you so much for your wonderful feedback of your moving experience with Chloe, Emma and the Lettings team!
We’re pleased to hear that Emma and Chloe provided the support you needed throughout your letting journey and that you found them responsive to your needs. We’re committed to maintaining that level of outstanding service for the entire duration of your tenancy, so rest assured, we’re here for you!
On behalf of everyone at Hannells, thank you for choosing us—Han ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
