Hannells
4.9/5, 3250 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3250
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
9th Jan 2025
reviewed by 'Joanne Ellis'
“Really pleased with the service from Hannells, dealt with the letting of our property very efficiently and kept us well ......”
8th Jan 2025
reviewed by 'Linu'
“Well explained and customer oriented service. Highly recommended service. Thanks for the immense support....”
6th Jan 2025
reviewed by 'Sherrie Grant'
“5 star service. Very professional. Queries answered promptly. Would highly recommend...”
6th Jan 2025
reviewed by 'Ewa'
“I can highly recommend Hannells as a very friendly, professional and helpful agency. All team was always in touch happy ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
213 9 330 20 1466 60 945 63 127 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
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Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
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Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Excellent service...”

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Jun 24,2024
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Alex Simpson
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Emma Reeve
By: 'Zdenek'
Jun 24,2024
0 people found
this helpful
The staff are lovely and very helpful and accommodating, helped with every enquiry we had would highly recommend....
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By: lauren taylor
Jun 25, 2024
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Hi, Thank you for taking the time to give feedback. We're so pleased to hear that you have found us helpful and accommodating and that you would recommend Hannells to family and friends. We truly appreciate your kind words. Enjoy your new home. Kind Regards Lauren and the whole team here at Littleover. ...

“Hannell Letting Service...”

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Jun 20,2024
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Emma
By: 'Khal'
Jun 20,2024
0 people found
this helpful
Wonderful support and advice throughout the process from viewing through to responding to queries / questions and to completing the renting process. This was the first time I have rented a property - due to selling a house and in the process of purchasing a new ...
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By: Benjamin Brain
Jun 21, 2024
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Hi Khal! Thank you so much for your kind words and for taking the time to share your moving experience with Emma and the letting team. We’re thrilled to hear that you felt supported and received helpful advice throughout the entire renting process. Emma and the rest of our team strive to provide exceptional service, and it’s wonderful to know that their efforts made your first-time renting experience smooth and efficient. We understand that transitioning from selling a home to renting ...

“Recommended!...”

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Jun 19,2024
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Leanna Holmes
By: 'Matt'
Jun 19,2024
0 people found
this helpful
Always had very straightforward and professional dealings with Hannells. Recommended!...
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By: Benjamin Brain
Jun 21, 2024
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Hi Matt! Thank you for your positive feedback! We're delighted to hear that you found your experience with Leanna and the Lettings team straightforward and professional. Your recommendation means a lot to us. If you ever need assistance again, please don’t hesitate to get in touch! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Great communication from all the team. A ple......”

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Jun 19,2024
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Lauren Taylor
By: 'Sarah Terrill'
Jun 19,2024
0 people found
this helpful
Great communication from all the team. A pleasure to deal with....
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By: Benjamin Brain
Jun 21, 2024
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Hi Sarah! Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed our communication and found it a pleasure to deal with Lauren and our Littleover team. We truly appreciate your kind words and look forward to assisting you again in the future! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Fantastic team...”

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Jun 18,2024
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Heather James
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Eliza Tudgay
By: 'Charlotte'
Jun 18,2024
0 people found
this helpful
All the staff have been really pleasant and helpful to deal with. Good communication throughout, open and honest about the process. Would recommend....
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By: Benjamin Brain
Jun 19, 2024
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Hi Charlotte! Thank you for your kind words about your moving experience with Heather, Eliza and our Alvaston team! We're delighted to hear that you found our staff pleasant and helpful, and that you appreciated our good communication and honesty throughout the process. Your recommendation means a great deal to us. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you in the future when it's time for ...

“I am in the process of buying a property thro......”

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Jun 18,2024
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By: 'Ruth'
Jun 18,2024
0 people found
this helpful
I am in the process of buying a property through Hannells and I have been impressed by their service so far. Mya Holmes has been very supportive, helpful, responsive and professional throughout the process so far. I would highly recommend Hannells....
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By: Benjamin Brain
Jun 19, 2024
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Hi Ruth! Thank you for your wonderful feedback about your moving experience with Mya and the Chaddesden team! We’re thrilled to hear that you’ve been impressed with our service during your property purchase. Mya in particular will be delighted to know she’s been supportive, helpful, responsive, and professional throughout the process. Your recommendation means a lot to us, and we’re here to continue assisting you every step of the way! All the very best, Benjamin Brain Sales & ...

“Good service and well informed Mya was helpf......”

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Jun 18,2024
Minithumbup
By: 'Martin'
Jun 18,2024
0 people found
this helpful
Good service and well informed Mya was helpful with sorting out issues and keeping us informed...
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By: Benjamin Brain
Jun 19, 2024
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Hi Martin! Thank you for your kind words about your moving experience with Mya and the lettings team! We’re delighted to hear that you received good service and felt well-informed throughout the process. Mya will be thrilled to know she was helpful in sorting out issues and keeping you updated. Your feedback is greatly appreciated, and we’re here to assist you with any future needs. All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Great Service....”

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Jun 18,2024
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Mya
By: 'James'
Jun 18,2024
0 people found
this helpful
Quickly and efficiently found new tenants and managed the initial arrangements for property rental....
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“Great Service....”

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Jun 18,2024
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Mya
By: 'James'
Jun 18,2024
1 people found
this helpful
Quickly and efficiently found tenants and managed the initial rental of the property....
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By: Benjamin Brain
Jun 19, 2024
View all comments (1)
Hi James! Thank you for your positive feedback about your moving experience with Mya and the Lettings team! We’re thrilled to hear that we could quickly and efficiently find tenants for your property and manage the initial rental process smoothly. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need any further assistance, we’re always here to help. On behalf of the whole team here, thank you for trusting Hannells to manage your property ...

“Hannells were professional throughout our sale...”

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Jun 18,2024
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Debbie
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Rebecca Mills
By: 'Peter s& Amanda'
Jun 18,2024
1 people found
this helpful
Hannells were professional throughout our sale and move provideing sound advice and extremely helpful navigating the aftersales process the sales progression support was excellent and helpful during what is a stressful experience Many thanks to all the team at the Chellaston Branch....
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By: Benjamin Brain
Jun 19, 2024
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Hi Peter & Amanda! Thank you for your wonderful feedback! We're thrilled to hear that Debbie, Bec and our team at the Chellaston Branch could provide you with a professional and helpful service throughout your sale and move. We understand how stressful the process can be, and it's great to know that our sales progression support made a difference for you! On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service ...

“Hannells have been great!...”

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Jun 18,2024
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Jo Riggott
By: 'Sharon'
Jun 18,2024
1 people found
this helpful
Hannells have been great throughout, what was a lengthy sale. Keeping me updated throughout the whole process....
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By: Benjamin Brain
Jun 19, 2024
View all comments (1)
Hi Sharon! Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with Natalie, Jo and the Chaddesden team. Keeping our clients updated and supported is our top priority, especially during what can sometimes be a lengthy sales process. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you in the future when it's time for your next move! All the very be ...

“The team was very helpful and understanding. ......”

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Jun 17,2024
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Aimee Thornton
By: 'Olivia'
Jun 17,2024
0 people found
this helpful
The team was very helpful and understanding. Easy to speak to and very knowledgeable....
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“Excellent communication and updates from the ......”

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Jun 17,2024
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Heather James
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Eliza Tudgay
By: 'David'
Jun 17,2024
0 people found
this helpful
Excellent communication and updates from the team regarding the sale....
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“Friendly helpful staff...”

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Jun 17,2024
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Heather James
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Eliza Tudgay
By: 'Cheryl Anne Baxter'
Jun 17,2024
0 people found
this helpful
Friendly helpful staff who are making the process of selling our property as easy as it can be....
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“Mya has been amazing throughout the whole pro......”

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Jun 17,2024
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Mya
By: 'Becky'
Jun 17,2024
0 people found
this helpful
Mya has been amazing throughout the whole process of finding us our new home to rent. She has been very informative and professional....
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“Excellent service I sold my property very qui......”

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Jun 17,2024
Minithumbup
By: 'Sharon'
Jun 17,2024
0 people found
this helpful
Excellent service I sold my property very quickly, the staff were always friendly and polite always answered the phone and communicated with me at every step....
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“I had a very good experience during the contr......”

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Jun 16,2024
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Leanna Holmes
By: 'Nunzio'
Jun 16,2024
0 people found
this helpful
I had a very good experience during the contract renewal process of my rental property in Derby with Hannels. They demonstrated great professionalism, promptly answered all my queries, and efficiently liaised with the tenants. The renewal was completed in just a few days. Highly recommend ...
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By: Benjamin Brain
Jun 17, 2024
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Hi Nunzio! Thank you for your wonderful review! We're pleased to hear that your contract renewal process went smoothly and that Leanna and our team demonstrated professionalism and efficiency. It's great to know we could promptly address your queries and facilitate a quick renewal. We appreciate your recommendation and look forward to assisting you again in the future! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Everyone in Hannells has been very helpful. F......”

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Jun 14,2024
Minithumbup
By: 'Maria'
Jun 14,2024
0 people found
this helpful
Everyone in Hannells has been very helpful. From viewing the house with Matt, who made us feel very welcome and was very honest with what the property was lacking. All the agents who I dealt with via phone after putting my offer in has been ...
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By: Benjamin Brain
Jun 17, 2024
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Hi Maria! Thank you so much for your feedback! We're thrilled to hear that Matt and the rest of our Chaddesden team made you feel welcome and provided honest and efficient service. We're committed to ensuring a smooth and positive experience for our clients, and we're glad we could meet your expectations. On behalf of the whole team here at Hannells, thank you for your custom and best of luck with the purchase of your property! If you need any further assistance, feel free to get in ...

“Very knowledgeable agents with good understan......”

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Jun 14,2024
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Jo Riggott
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Aimee Thornton
By: 'Jill Macleod'
Jun 14,2024
0 people found
this helpful
Very knowledgeable agents with good understanding of the property market and local property prices. All the staff were very friendly and helpful....
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By: Benjamin Brain
Jun 17, 2024
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Hi Jill! Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Jo, Aimee and the rest of our Chaddesden team strive to provide expert knowledge and exceptional service, and it's wonderful to know that their efforts made a difference. On behalf of the whole team here at Hannells, thank you for your custom and if you need any further assistance, please don't hesitate to reach out! All the very best, Benjamin Brain Area Director Hann ...

“Great communication and guidance through the ......”

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Jun 13,2024
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Aimee Thornton
By: 'Matthew Slater'
Jun 13,2024
0 people found
this helpful
Great communication and guidance through the process so far, thank you for all of your help....
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“Up to now on the sale on house and buying we’......”

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Jun 13,2024
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Michelle Tinson
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Leah Stares
By: 'Louise'
Jun 13,2024
0 people found
this helpful
Up to now on the sale on house and buying we’ve received happy friendly service from Hannells in Chaddesden....
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“Tenancy Renewal...”

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Jun 13,2024
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Leanna Holmes
By: 'lucy'
Jun 13,2024
0 people found
this helpful
Always grateful for a swift turn around and confirmation of tenancy....
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“5 star customer service...”

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Jun 12,2024
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Mya
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Vicky Jones
By: 'Sian Storer'
Jun 12,2024
0 people found
this helpful
The experience I've had with Hannells has been amazing, the staff are so helpful and friendly! Mya is very efficient, even with all of my random questions, nothing was too much hassle for her and she responded to everything! Vicky Jones has also been amazing ...
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By: Ben Brain
Jun 13, 2024
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Hi Sian! Thank you so much for your kind words and glowing review! We're thrilled to hear about your positive experience with Hannells. Our Lettings team, especially Mya and Vicky, strive to provide the best service possible, and it’s wonderful to know that they were able to assist you effectively and make your journey with us smooth and pleasant. It's especially heartening to hear that we've restored your faith and trust in letting agents. Your satisfaction is our top priority, and know ...

“Hannells Team are Different...”

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Jun 11,2024
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Sara Walker-Bradley
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Sarah Gascoigne
By: 'Jose'
Jun 11,2024
0 people found
this helpful
My experience with Hannells has been very nice. They are genuinely friendly, professional and well organized. A perfect combination. I have the pleasure of liaising with Victoria Kennedy, Sara Walker-Bradley, Kim Melbourne, Sarah Gascoigne and in general with the Hannells team when someone picks up ...
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By: Benjamin Brain
Jun 12, 2024
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Hi Jose! Thank you so much for your wonderful review! We are thrilled to hear about your positive, moving experience with Hannells. Our team prides itself on being friendly, professional, and well-organised, and it’s incredibly rewarding to know that these qualities have made your experience a pleasant one. Victoria, Sara, Kim, Sarah and the rest of our team are dedicated to providing exceptional service, and your kind words are greatly appreciated. We look forward to continuing to se ...

“Great service from Leanna as always. Responde......”

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Jun 11,2024
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Leanna Holmes
By: 'Mohammed'
Jun 11,2024
0 people found
this helpful
Great service from Leanna as always. Responded to my queries swiftly and was very helpful....
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By: Benjamin Brain
Jun 12, 2024
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Hi Mohammed! Thank you for your kind review! We're delighted to hear about your positive experience with Leanna. Providing swift and helpful responses is a priority for us, and it’s wonderful to know that Leanna consistently delivers great service. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to support you. All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Kept us informed throughout the whole process......”

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Jun 11,2024
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Mya
By: 'Fiaz'
Jun 11,2024
0 people found
this helpful
Kept us informed throughout the whole process very helpful with any questions that we had as first time on rental market....
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By: Benjamin Brain
Jun 12, 2024
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Hi Fiaz! Thank you for your thoughtful review of Mya! We’re glad to hear that you felt well-informed and supported throughout the entire rental process. Assisting first-time renters and addressing all questions is important to us, and we’re pleased to know we could help make your experience a positive one. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. All the very best, Benjamin Brain Sales & Marketing Director ...

“Very easy process to rent a local property fr......”

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Jun 11,2024
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Mya
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Chloe
By: 'Louise'
Jun 11,2024
0 people found
this helpful
Very easy process to rent a local property from start to finish. Mya, Chloe & Olivia were all very helpful and sorted any queries promptly....
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By: Benjamin Brain
Jun 12, 2024
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Hi Louise! Thank you for your wonderful review! We’re thrilled to hear that renting a local property was a smooth and easy process for you. Mya, Chloe, and Olivia are delighted to know that their prompt assistance and helpfulness made a positive impact on your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience... ...

“Feedback for Leanne...”

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Jun 11,2024
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Leanna Holmes
By: 'Marilyn'
Jun 11,2024
0 people found
this helpful
Leanne always delivers good customer service, on time and politely worded emails....
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“We have been extremely impressed with Hannell......”

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Jun 09,2024
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Jo Riggott
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Lorna
By: 'Dean'
Jun 09,2024
0 people found
this helpful
We have been extremely impressed with Hannells, Chaddesden. The whole team have been very friendly and reassuring. Jo the valuations manager was exceptionally patient and kind with my elderly mother who recently put her bungalow on the market with Hannells. Lorna and the rest of ...
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“Excellent service.Polite and helpfulAlways ......”

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Jun 07,2024
Minithumbup
By: 'Nicky'
Jun 07,2024
0 people found
this helpful
Excellent service. Polite and helpful Always on hand for answering questions or queries Fast paced so far...
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By: lauren taylor
Jun 10, 2024
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Hi Nicky, Thank you for taking the time to leave a 5-star review of your moving experience with myself and the Littleover team. We were delighted when we saw it. We will now look forward to taking you through to completing and moving you in to your lovely new home. Kind Regards Lauren and the whole team here at Littleover. ...
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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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