Hannells
4.9/5, 3250 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3250
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
9th Jan 2025
reviewed by 'Joanne Ellis'
“Really pleased with the service from Hannells, dealt with the letting of our property very efficiently and kept us well ......”
8th Jan 2025
reviewed by 'Linu'
“Well explained and customer oriented service. Highly recommended service. Thanks for the immense support....”
6th Jan 2025
reviewed by 'Sherrie Grant'
“5 star service. Very professional. Queries answered promptly. Would highly recommend...”
6th Jan 2025
reviewed by 'Ewa'
“I can highly recommend Hannells as a very friendly, professional and helpful agency. All team was always in touch happy ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
213 9 330 20 1466 60 945 63 127 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
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Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
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Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Great service...”

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Mar 31,2018
Minithumbup
By: 'JJ'
Mar 31,2018
1 people found
this helpful
All the staff are professional and very friendly. They are very helpful, giving appropriate advice. They keep you updated in a timely manner....
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By: Mickleover Team
Apr 17, 2018
View all comments (1)
Thank you for your positive comments. We are glad you are happy with the advice given. Many thanks, The Mickleover Team. ...

“Excellent Service...”

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Mar 30,2018
Minithumbup
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Sarah Keeling
By: 'Beano'
Mar 30,2018
1 people found
this helpful
Throughout my purchase of my property all the staff at Hannells were always there to help whenever I needed it. As they said “they were there to hold my hand through the process from start to finish”. Thank you....
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By: Mickleover Team
Apr 17, 2018
View all comments (1)
We are glad you were happy with the service provided. Many thanks for your positive comments, The Mickleover Team. ...

“Faultless Service...”

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Mar 29,2018
Minithumbup
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Nicola Barnard
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Amy Boole
By: 'Tenik'
Mar 29,2018
1 people found
this helpful
As a company we have brought and sold several houses through Hannells over the past year. We have always been more than happy with the valuation prices, fees & there proactive approach in house selling. The whole service is faultless from start to finish, we would ...
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Comment on agent fees
Good value for money
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Was this helpful? Yes
By: Nicola Manning
Mar 29, 2018
View all comments (1)
Thank you so much for taking the time out to write a review. The whole team we delighted to hear your feedback. We look forward to helping you again in the future. Best wishes from Nicola & all at Allestree branch ...

“Buying my property...”

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Mar 29,2018
Minithumbup
By: 'Rosalind'
Mar 29,2018
1 people found
this helpful
From the first days of my research and initial visits to property through Hannells, all staff were immensely helpful and took time and trouble to help. Now having completed a purchase, with excellent support, I am looking forward to collecting my keys!...
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Comment on agent fees
Good value for money especially with such good service.
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“Excellent Service...”

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Mar 26,2018
Minithumbup
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Nicola Barnard
By: 'JM'
Mar 26,2018
1 people found
this helpful
Hannells Allestree handled both my sale and purchase, the service I received was excellent throughout. My sale was sstc in 3 days of signing the contract at the asking price, I felt all staff where extremely proactive in their approach. Regarding my purchase I was always ...
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Comment on agent fees
I was happy with the price paid
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Manning
Mar 27, 2018
View all comments (1)
Thank you so much for your review & kind words. We are very proactive in our approach and our main aim is to always obtain the best price, in the quickest time possible to enable our clients to sell their home with ease. Best wishes in your new home. Kind regards Nicola & all the team at Allestree ...

“Friendly & Helpful... Thankyou!...”

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Mar 24,2018
Minithumbup
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Eliza Tudgay
By: 'A'
Mar 24,2018
4 people found
this helpful
Had a viewing at a property with Eliza, she was so helpful and honest with everything. Ended up going ahead and letting the property i viewed with Eliza and i am so happy with everything. It puts your mind at rest that you have a ...
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Comment on agent fees
Good
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hollie
Mar 27, 2018
View all comments (1)
Thank you for your lovely comments. I am glad we found you the perfect property to let. If you ever need anything else, please don't hesitate to let us know. Many thanks Hollie and the Team at Lettings. ...

“Excellent Service...”

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Mar 24,2018
Minithumbup
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Amy Boole
By: 'C'
Mar 24,2018
1 people found
this helpful
Amy kept in regular contact with once a buyer had been found for my house. Amy was easy to get hold of by telephone, and followed up all my queries promptly and professionally. She was always pleasant, polite and supportive throughout the process....
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Comment on agent fees
The fees are competitive with other agents in the area.
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By: Nicola Manning
Mar 26, 2018
View all comments (1)
Thank you for your review and its so lovely to here your moving experience was a good one and that Amy was able to guide you through the process. Best wishes in your new home, kind regards Nicola & all the team at Allestree ...

“John...”

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Mar 23,2018
Minithumbup
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Michelle Tinson
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Jo Riggott
By: 'John'
Mar 23,2018
1 people found
this helpful
Well, they say buying a house is the most stressful experience so I was preparing for that - I needn't have worried too much as Hannell's professionalism and support streamlined the process with such ease and I am forever grateful for their help. We are ...
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Comment on agent fees
Excellent
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“Fantastic service and communication...”

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Mar 23,2018
Minithumbup
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Nicola Barnard
By: 'Anna'
Mar 23,2018
1 people found
this helpful
I was advised at all stages of the process of sale and expectations were very clear. I did not have to chase for updates at any point as I received regular phone calls. Representatives showed a genuine interest and provided excellent customer service both on ...
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Comment on agent fees
Fairly priced and value for money
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Was this helpful? Yes
By: Nicola Manning
Mar 24, 2018
View all comments (1)
Anna thank you so much for your review, it is always our aim to keep our clients fully update and to make the house selling process as stress free as possible. Wishing you lots of happiness in your new home. Kind regards Nicola & the Allestree team ...

“Sold in 48 hours!...”

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Mar 22,2018
Minithumbup
By: 'Heidi'
Mar 22,2018
1 people found
this helpful
An amazing experience, a quick turnaround on the advert and an asking price offer within 48 hours! I found Niki Younger very informative and easy to get hold of. Their sales progression team are very good too and are keeping me up to date. Would highly ...
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Comment on agent fees
Good
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Was this helpful? Yes
By: Heidi Bainborough
Apr 30, 2018
View all comments (1)
Wow, that was quick! Thank you for such a kind review, words like this mean a lot for our branch here and congratulations on your quick sale! So happy you were pleased with the service. Good luck with your move! ...

“Total Satisfaction...”

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Mar 22,2018
Minithumbup
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Amanda Aldenat
By: 'William'
Mar 22,2018
1 people found
this helpful
We felt all the way through our house sale we were a valued customer. regular updates from the team made us feel more at ease. Amanda was very professional and kept us ahead of the game.and to a good end when our sale completed ....
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Comment on agent fees
Well worth the money.great value.
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By: Heidi Bainborough
Apr 30, 2018
View all comments (1)
Thank you William for the kind words about Amanda. She works very hard to ensure vendors and buyers are updated throughout the process to ensure a swift and stress-free sale and purchase. Good luck with it all! ...

“We wouldn't like to single anyone out but if pressed; ......”

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Mar 16,2018
Minithumbup
By: 'Jeanette'
Mar 16,2018
1 people found
this helpful
We wouldn't like to single anyone out but if pressed; Jo and Michelle, for their endless reassurance. The process was a totally alien scenario, to us, having lived in our home for 47years. We underestimated the stress but everyone, we contacted, dealt with us with ...
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Comment on agent fees
We chose a package inclusive of conveyancing and the fees were very favourable.
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Was this helpful? Yes

“Great professional service, always on hand to assist with both ......”

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Mar 14,2018
Minithumbup
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Niki Younger
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Amanda Aldenat
By: 'Steve'
Mar 14,2018
1 people found
this helpful
Great professional service, always on hand to assist with both Selling & trying to find us another property, would recommend to anyone....
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Comment on agent fees
Nothing to find fault with. Very clear from the start to end.
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By: Heidi Bainborough
Apr 30, 2018
View all comments (1)
Thank you Steve and Julia for the review - we are so pleased you were happy with the service provided by our Chellaston Branch. ...

“A letting agent, as most Landlords will know, is the ......”

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Mar 13,2018
Minithumbup
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Heather James
By: 'Ash'
Mar 13,2018
4 people found
this helpful
A letting agent, as most Landlords will know, is the difference between an early grave and a successful, stress free business. Heather Furber consistently goes above and beyond and has set my new benchmark for all other agents. Heather appreciates the importance of good communication ...
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Comment on agent fees
Good value for the fee.
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Was this helpful? Yes
By: Hollie Clayton
May 01, 2018
View all comments (1)
Thank you for your review Ash. Your kind words mean a lot to everyone here at Lettings. Please let me know if you need anything else in the future. Kind Regards Hollie and the Team at Lettings. ...

“Having decided to let one of my properties I contacted ......”

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Mar 12,2018
Minithumbup
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Heather James
By: 'Jonathan'
Mar 12,2018
3 people found
this helpful
Having decided to let one of my properties I contacted Hannels on a whim. I'm so glad I did.. Heather was my first point of contact and the whole process from start to finish has been flawless. Heather is a joy to work with because ...
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Comment on agent fees
For the quality service you receive the fees are very reasonable.
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By: Hollie
Mar 14, 2018
View all comments (1)
Hi Jonathan, Thank you for your lovely words about Heather. If there is anything else we can help you with, please dont hesitate to let me know. Kind Regards Hollie and the team at Lettings. ...

“Have used hannells for 2 house purchases and 1 house sale. Have ......”

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Mar 11,2018
Minithumbup
By: 'Tim'
Mar 11,2018
1 people found
this helpful
Have used hannells for 2 house purchases and 1 house sale. Have found them to be genuinely helpful with advice and pointers, even before we officially signed up with them. They were extremely proactive and offered some great houses that met our criteria whilst searching and found ...
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Comment on agent fees
Fees where clear and competitive woth nothing hidden.
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By: Michelle
Mar 12, 2018
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Thankyou so much for the kind comments. Please do not hesitate to contact us should you require any more information relating to your future building plans ...

“I recently purchased a flat in Mickleover . Just a line ......”

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Mar 10,2018
Minithumbup
By: 'Jack'
Mar 10,2018
1 people found
this helpful
I recently purchased a flat in Mickleover . Just a line to say thanks for the way it was handled by your staff, very polite and professional ,could please relay my thanks to all at the Mickleover branch, kind regards Jack...
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Comment on agent fees
Very good
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By: Angie
Mar 19, 2018
View all comments (1)
Thank you so much Jack...It was a pleasure to help you purchase and i will pass on your thanks to all the team!! Stay in touch.. ...

“This is the third time I have used Hannells for ......”

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Mar 09,2018
Minithumbup
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Sarah Gascoigne
Staff profile picture
Michelle Tinson
By: 'Teresa'
Mar 09,2018
1 people found
this helpful
This is the third time I have used Hannells for both buying and selling properties. Sarah is extremely helpful, friendly, professional and informative. Really smooth process from start to finish with the recent purchase of my property...regular weekly emails on the sales progression. Lovely ...
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Comment on agent fees
I think they are a fair fee.
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By: Michelle
Mar 09, 2018
View all comments (1)
Thankyou Teresa for writing such a kind review. It is very much appreciated by all the staff ...

“We were very pleased with the help and support from ......”

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Mar 08,2018
Minithumbup
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Emma Reeve
By: 'Pam'
Mar 08,2018
2 people found
this helpful
We were very pleased with the help and support from Hannells of Littleover. We found the staff professional and polite at every stage. Valuations manager, Rebecca Mills was very helpful regarding advice on the price we could acheive for our property. Emma and Lauren were ...
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Comment on agent fees
We think the fees are competitively priced and good value for money.
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By: Lauren Taylor
Mar 09, 2018
View all comments (1)
Hi Pam, thank you so much for taking the time to write a review and for your very kind words. We were pleased we provided you with the complete moving experience. It was a pleasure selling your home & we hope you enjoy your new home. Kind regards Lauren and all the team at Littleover. ...

“Super super helpful. Came late in the day and they ......”

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Mar 08,2018
Minithumbup
By: 'Giles'
Mar 08,2018
4 people found
this helpful
Super super helpful. Came late in the day and they pulled out all the stops to get us a viewing....
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By: Hollie
Mar 12, 2018
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Thank you for your kind words Giles! Please let us know if there is anything else we can help you with in the future! Kind Regards Hollie and the Team in Lettings. ...

“We used Hannells for the sale of my late mother's ......”

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Mar 05,2018
Minithumbup
By: 'Catherine'
Mar 05,2018
1 people found
this helpful
We used Hannells for the sale of my late mother's house and found them very professional and attentive, particularly as we don't live in Derby. They very efficiently organised viewings and the house went under offer very quickly. They were then very diligent in keeping ...
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Comment on agent fees
Not the cheapest agent we saw, but did give value for money.
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By: Lauren Taylor
Mar 09, 2018
View all comments (1)
Hi Catherine, thank you so much for your kind words & taking the time to write a review. It was a pleasure selling your home. W are pleased to hear that you felt we kept you updated at all times at what can be a difficult time. Kind regards Lauren and all the team at Littleover. ...

“We were initially recommended to this company by someone who ......”

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Mar 03,2018
Minithumbup
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Nicola Barnard
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Amy Boole
By: 'The'
Mar 03,2018
1 people found
this helpful
We were initially recommended to this company by someone who had been looking to purchase a property and were happy with the service received . As the office they had used was different to the one covering our area we made a personal approach to the ...
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Comment on agent fees
We felt the charges reflected very good value for money and were considerably cheaper than others offering a similar service in the area
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By: Nicola Manning
Mar 12, 2018
View all comments (1)
Thank you for taking time from your busy scheduled to write a review. we are glad you had a positive experience and it was a pleasure helping you along the way. Hope you are enjoying all your travelling. Thank you from Nicola and all the team at Allestree ...

“We would like to thank the staff at Hannels for ......”

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Mar 01,2018
Minithumbup
By: 'ChrisP'
Mar 01,2018
2 people found
this helpful
We would like to thank the staff at Hannels for the efficient and professional way that they handled the sale of my fathers house. The sale went through quickly and without a problem and we were kept well informed as it progressed through the various ...
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Comment on agent fees
We feel that the fees charged were very reasonable.
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“My husband and I would highly recommend Hannel's ,Chellaston.We ......”

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Feb 28,2018
Minithumbup
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Amanda Aldenat
By: 'Pauline'
Feb 28,2018
2 people found
this helpful
My husband and I would highly recommend Hannel's ,Chellaston. We were kept up to date initially once a week. When our property had been sold Amanda rang us regularly to keep us up to date on all aspects of our sale. She is extremely courteous ...
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Comment on agent fees
The fees seem appropriate for the work carried out.
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Was this helpful? Yes
By: Nic Younger
Apr 30, 2018
View all comments (1)
Thank you Pauline for the wonderful words regarding Amanda. Amanda does a great job here and she really prides herself in keeping everybody up to date in the chain so we are really pleased that the service you received was a good one. ...

“We just closed on a Sale and were very satisfied ......”

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Feb 28,2018
Minithumbup
By: 'Dolly'
Feb 28,2018
2 people found
this helpful
We just closed on a Sale and were very satisfied with the service we received from the Alvaston Branch. We felt that we were always kept informed every step of the way and appreciated all the support we received from Patrick, Rachel, Vanessa and Lucie. ...
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Comment on agent fees
Fee's were reasonable. Not High but not low.
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“All the Alvaston branch staff were very helpful but I ......”

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Feb 26,2018
Minithumbup
By: 'PAULINE'
Feb 26,2018
2 people found
this helpful
All the Alvaston branch staff were very helpful but I want to mention Patrick and Gail they have such patience and I couldn't have done it without the support they gave also Racheal, Vanessa, and Lucy they have all been my support family, always there ...
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Comment on agent fees
don't know
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“Thank you for being so helpful while the sale on ......”

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Feb 26,2018
Minithumbup
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Amy Boole
By: 'Jessica'
Feb 26,2018
2 people found
this helpful
Thank you for being so helpful while the sale on Kedleston Road was going through. Amy was great, always called me back when she said she would and kept me up to date on the progession. Thanks!...
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By: Nicola Manning
Feb 27, 2018
View all comments (1)
Thank you Jessica for taking the time to write a review on your moving experience. We hope you have many happy years in your new home and make lots of great memories. Best wishes Nicola & the team at Allestree ...

“All the Alvaston branch staff were excellent from beginning to ......”

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Feb 24,2018
Minithumbup
By: 'Sal'
Feb 24,2018
2 people found
this helpful
All the Alvaston branch staff were excellent from beginning to end of our purchase but we have to mention Patrick in the after sales dept for his professional, polite manner and proactive skills. If it wasn't for Patrick we would not have completed our purchase ...
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Comment on agent fees
We were only purchasing.
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“Hannells at Allestree were handling the sale of the property ......”

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Feb 24,2018
Minithumbup
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Nicola Barnard
By: 'Rachel'
Feb 24,2018
2 people found
this helpful
Hannells at Allestree were handling the sale of the property we wished to purchase. We were so impressed with them that we asked them to market our property. From the start, Nicola was courteous, efficient, professional at all times and managed every aspect of the ...
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Comment on agent fees
Excellent value for money!
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By: Nicola Manning
Feb 26, 2018
View all comments (1)
Hi Rachel, thank you so much for your kind words & taking the time to write a review. It was a pleasure selling your home & helping you to purchase your new one, where we hope you are both very happy. Kind regards Nicola & the team at Allestree ...

“Every time I've dealt with the Team at Hannells Chaddesden ......”

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Feb 22,2018
Minithumbup
Staff profile picture
Sarah Gascoigne
Staff profile picture
Jo Riggott
By: 'Mr'
Feb 22,2018
2 people found
this helpful
Every time I've dealt with the Team at Hannells Chaddesden I've had a positive experience! They are extremely knowledgable about the market and always go the extra mile to help in whatever way they can. Highly recommend. I think I've dealt with every member of ...
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Comment on agent fees
Good very fair.
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By: Sarah
Feb 22, 2018
View all comments (1)
Hi Paul, thankyou very much for your kind review. Hopefully we can be of assistance to you again in the future. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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