Hannells
4.9/5, 3250 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3250
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
9th Jan 2025
reviewed by 'Joanne Ellis'
“Really pleased with the service from Hannells, dealt with the letting of our property very efficiently and kept us well ......”
8th Jan 2025
reviewed by 'Linu'
“Well explained and customer oriented service. Highly recommended service. Thanks for the immense support....”
6th Jan 2025
reviewed by 'Sherrie Grant'
“5 star service. Very professional. Queries answered promptly. Would highly recommend...”
6th Jan 2025
reviewed by 'Ewa'
“I can highly recommend Hannells as a very friendly, professional and helpful agency. All team was always in touch happy ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
213 9 330 20 1466 60 945 63 127 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
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Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
Staff profile picture
Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“Stressful times...”

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Jul 06,2018
Minithumbup
By: 'Dale'
Jul 06,2018
1 people found
this helpful
Having sold through this agent a few years ago , and having another property to sell, I was instantly drawn back to Hannells ,Mickleover, remembering from before there friendly welcoming smile , enthused with an eagerness to answer my head full of silly, or sensible questions sometimes ...
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Comment on agent fees
Average
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“Helpful...”

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Jul 05,2018
Minithumbup
By: 'Andy'
Jul 05,2018
1 people found
this helpful
From the first phone call from Angie I knew she was going to be efficient and certainly understood the market. She has been helpful, friendly and very easy to deal with. I would like to say a big thank you for your input into our ...
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Comment on agent fees
Acceptable fee price
Comments (1) Report abuse Print review
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By: Angie
Jul 06, 2018
View all comments (1)
Thank you so much Andy for the positive review... The team here at Littleover, work tirelessly from our first contact with potential vendors to the handover of keys at completion. It has been an absolute pleasure to help you achieve the sale of your property and we all value your comments!! Thanks again.. ...

“Fantastic service from initial valuation to completion...”

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Jul 05,2018
Minithumbup
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Leah Stares
Staff profile picture
Aaron Curd
By: 'Adam'
Jul 05,2018
2 people found
this helpful
Can't fault this agent one bit. They told me exactly what my house was worth, stuck it on the market in excess of that figure and it sold really quick. Not sure why I listened to previous agent who had clearly overpriced it and it ...
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Comment on agent fees
Fees are in line with all the usual high street agents.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Manning
Jul 05, 2018
View all comments (1)
Thank you Adam for taking the time to write a review, its always a pleasure to hear your moving experience has been a good one, we are always honest in the advice we give to get the best price for our clients. Best wishes for you & your family in your new home. Nicola & all the Allestree Team ...

“Brilliant service start to finish!...”

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Jul 05,2018
Minithumbup
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Lauren Taylor
By: 'Mr'
Jul 05,2018
0 people found
this helpful
Extremely pleased with the exceptional communication skills throughout my dealings with Angie and Lauren. Both of them kept me informed throughout with both positive and negative feedback and took time to listen to my requirements and were very helpful and friendly....
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Comment on agent fees
Very reasonable.
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By: Lauren Taylor
Jul 06, 2018
View all comments (1)
Thank you so much for writing such a lovely review. We were so pleased that you were extremely happy with our communication to you and found the team very helpful and friendly. We will look forward to working with you again in the future. Kind Regards Lauren and the whole team here at Littleover! ...

“Great communication...”

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Jul 04,2018
Minithumbup
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Lauren Taylor
By: 'Adnan'
Jul 04,2018
1 people found
this helpful
Great communication from Angie. Extremely professional and explained process clearly. We are buying a property in Littleover I would definitely recommend them so far....
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By: Angie Taylor
Jul 06, 2018
View all comments (1)
Thank you for such a positive review Adnan.. It was a real pleasure to help you. The whole team work tirelessly to help you and other buyers achieve the property of their dreams. I sincerely hope that you are happy in your new home. We will be there for you right through to the completion of your purchase.. ...

“Excellent service...”

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Jul 04,2018
Minithumbup
By: 'Tony2018'
Jul 04,2018
1 people found
this helpful
I have been thoroughly impressed with the level of service recieved on buying my first property and would recommend Hannels to any prospective buyer....
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Comment on agent fees
Competitive
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Lauren Taylor
Jul 09, 2018
View all comments (1)
Hi Tony, Thank you for taking the time to write such a lovely review. I am so pleased that you were very impressed with the level of service you have received and would recommend Hannells. Kind Regards Lauren and the whole team here at Littleover! ...

“Great experience...”

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Jul 01,2018
Minithumbup
By: 'Hunt_lorna'
Jul 01,2018
1 people found
this helpful
Very helpful staff that guided me through the purchase of my house. Very satisfied with the service I received and would recommend to others....
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“Excellent service throughout...”

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Jun 30,2018
Minithumbup
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Sara Walker-Bradley
Staff profile picture
Nicola Barnard
By: 'The'
Jun 30,2018
1 people found
this helpful
We can't thank Nicola, Sara and all the team at Hannells Allestree for all their support, patience and efforts throughout an exceptionally difficult 6 months. We would highly recommend them and would definitely use them in the future (although we're never moving house again!) Thank you ...
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Comment on agent fees
Worth every penny!
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Was this helpful? Yes
By: Nicola Manning
Jun 30, 2018
View all comments (1)
Thank you for your review & taking the time to write such kind words. It is always our aim to make the moving process as stress free as possible, Wishing you & your family lots of happiness in your new home. Kind regards Nicola & all the Allestree Team ...

“professional staff...”

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Jun 30,2018
Minithumbup
By: 'Regina'
Jun 30,2018
1 people found
this helpful
Gemma and her colleague have been very good, quick on organising viewing and arranging documentation. Gemma was kind and knowledgeable , quick on returning my calls and on dealings with issues. So far soo good. Thank you Regina...
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By: Gemma Loisy
Jul 02, 2018
View all comments (1)
Thank you for your kind words. We are pleased to of helped you find your new home. ...

“Best experience so far...”

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Jun 29,2018
Minithumbup
By: 'Ania'
Jun 29,2018
1 people found
this helpful
Along with my fiance, we met Steve who showed us a property we were planning to buy as an investment. First of all, need to say he was very knowledgeable. He brought up all of the good points of the property eg. lovely fireplace, (even ...
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Comment on agent fees
N/A
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“Outstanding...”

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Jun 28,2018
Minithumbup
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Aaron Curd
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Leah Stares
By: 'Dee'
Jun 28,2018
3 people found
this helpful
The service I received was amazing. Aaron you are a fantastic negotiator very experienced and always happy to help. Other members of staff Leah, Zara more than happy to help as well. Overall 5 star service all the way. A big thank you to pam. Hannells ...
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Comment on agent fees
Standard across the board
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Manning
Jun 28, 2018
View all comments (1)
Thank you so much for taking the time to write your review, its been a pleasure to help get you moving and we pride ourselves on high levels of customer service with highly trained staff. Best wishes in your new home. Nicola and the Allestree team ...

“Nothing was too much trouble...”

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Jun 28,2018
Minithumbup
By: 'Emma'
Jun 28,2018
1 people found
this helpful
Myself and my husband were purchasing a property with hannells being the vendors agents. There communication was faultless, they could do no more for me and it was never any trouble, without them without doubt I wouldn't of got Into my house by now. I ...
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“Excellent...”

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Jun 28,2018
Minithumbup
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Nicola Barnard
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Amy Boole
By: 'Mr'
Jun 28,2018
1 people found
this helpful
I wouldn't hesitate in recommending Hannells to sell a property, they were able to achieve a sale within weeks which unfortunately fell through, however there proactive approach soon got it sold again. Thank you to Nicola, Amy, Leah & Aaron for all your help & advise,...
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Comment on agent fees
good
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Was this helpful? Yes
By: Nicola Manning
Jun 28, 2018
View all comments (1)
Thank you for taking time to write your review. We pride ourselves on our proactive approach and creating an amazing moving experience for all our clients. Kind regards Nicola & the Allestree Team ...

“Every process was handled brilliantly...”

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Jun 28,2018
Minithumbup
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Nicola Barnard
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Aaron Curd
By: 'J'
Jun 28,2018
3 people found
this helpful
I dealt particularly with Aaron and Leah for the Sale of my property and they were both outstanding, very considerate and professional. Once sold, Nicola and Sara helped with the progression side and both were a pleasure from start to finish and handled my case ...
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Comment on agent fees
Ever so slightly higher than some Estate Agents but I’m a firm believer, you get what you pay for! We wanted a quick sale and our house sold in just over 2 weeks
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Manning
Jun 29, 2018
View all comments (1)
Thank you for taking the time to write such a kind review of your moving experience with Hannells, We would like to take this opportunity to wish you every happiness in your new home, Nicola & All the team at Allestree ...

“Satisfying...”

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Jun 27,2018
Minithumbup
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Lauren Taylor
By: 'Naz'
Jun 27,2018
0 people found
this helpful
The staff kept me updated with new property in the market and took on board my requests They all were very helpful...
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By: Lauren Taylor
Jul 09, 2018
View all comments (1)
Hi Naz, It was so lovely to read that you felt the team kept you updated and were very helpful. Thank you for taking the time to write such a lovely review. I hope we provided the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...

“Above and beyond...”

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Jun 27,2018
Minithumbup
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Lauren Taylor
Staff profile picture
Emma Reeve
By: 'Fiona'
Jun 27,2018
0 people found
this helpful
Lauren and the team at Hannells Littleover went above and beyond to accommodate us and smooth the process as we searched for a property. I would highly recommend the team and the service provided....
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By: Lauren Taylor
Jul 02, 2018
View all comments (1)
Hi Fiona, Thank you for taking the time to write a review of Hannells Littleover. It was very lovely to read that you would recommend our team. Kind Regards Lauren and the whole team here at Littleover! ...

“Efficient member of staff...”

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Jun 27,2018
Minithumbup
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Amy Boole
By: 'Coz'
Jun 27,2018
0 people found
this helpful
Amy is very efficient and always promptly replies to my emails. If i ask her to find out something for me she gets back to me the same day. Amy is also very friendly and professional....
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By: Michelle Tinson
Jun 28, 2018
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Thankyou so much for your kind comments ...

“Amazing experience...”

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Jun 27,2018
Minithumbup
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Michelle Tinson
By: 'Maciek'
Jun 27,2018
0 people found
this helpful
Fantastic customer service from Richard and Michelle brought Us to amazing first house. Professional and kind approach. Outstanding Richard made flawless impact on our decision to go for property. We would recommend them both for everyone which are interested in buying property....
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By: Michelle Tinson
Jun 28, 2018
View all comments (1)
Thankyou for the very kind comments. We are so pleased that we have been able to help you on the way to owning your first home ...

“Good Communication...”

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Jun 26,2018
Minithumbup
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Amanda Aldenat
By: 'Claire'
Jun 26,2018
0 people found
this helpful
I found the communication from Amanda throughout the sales process to be really useful. She kept me updated regularly and responded to queries in good time....
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By: Heidi Bainborough
Jun 27, 2018
View all comments (1)
Thank you for your kind review Claire, so pleased that you were happy with the service provided by Amanda. ...

“Thanks & Appreciation...”

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Jun 26,2018
Minithumbup
By: 'J'
Jun 26,2018
0 people found
this helpful
Having just agreed a sale STC, we wish to thank the Mickleover team, in particular, Sarah, Cally and Eve who were extremely helpful and attentive and always acted in a friendly & professional manner. We were kept well informed through the time our house was for ...
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“Mrs A Hammond...”

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Jun 23,2018
Minithumbup
By: 'Alison'
Jun 23,2018
0 people found
this helpful
I would like to thank all staff from Chellaston branch of Hannells with whom I have had contact in respect of the selling of 4 Oulton Close, with special mention to Tom Dukes and the girls in the office, who have all been very encouraging and ...
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Comment on agent fees
Good
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By: Heidi Bainborough
Jun 28, 2018
View all comments (1)
Thank you Alison - Tom loves his role and really prides himself on delivering an exceptional service to his customers. He will be thrilled with your comments. Good luck with your sale and thank you for choosing us to sell and buy your new home! ...

“Very professional...”

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Jun 23,2018
Minithumbup
By: 'Stephen'
Jun 23,2018
0 people found
this helpful
Completes her duty with integrity and experience, making her client feel that they are in good hands. A well put together professional....
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Comment on agent fees
Good
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By: Heidi Bainborough
Jun 27, 2018
View all comments (1)
Thank you so much for your kind review. So happy you were happy with the service provided during your valuation and good luck! ...

“Excellent service !...”

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Jun 23,2018
Minithumbup
By: 'Mr'
Jun 23,2018
0 people found
this helpful
Extremely happy with the service received on the sale of our property and in particular with Gemma who has been excellent with her communication and commitment to selling our property she was very professional and friendly....
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Comment on agent fees
Very happy with the fee charged
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Was this helpful? Yes
By: Angie taylor
Jun 25, 2018
View all comments (1)
Thank you for the positive review Mr Fletcher. We are pleased we delivered a "moving experience" .... ...

“Experience with Hannells...”

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Jun 22,2018
Minithumbup
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Rebecca Mills
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Amanda Aldenat
By: 'Deborah'
Jun 22,2018
0 people found
this helpful
Our Experience with Hannells has been very positive and we would like to thank all of the staff for the work they have done. From the initial valuation with Rebecca, dealing with James to get the brochure agreed, Jules to arrange viewings and finally Amanda ...
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Comment on agent fees
We used Hannells as we have used them before and were pleased with the service they offer. We didn't shop around for lots of quotes but felt they offered a fair price.
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By: Heidi Bainborough
Jun 27, 2018
View all comments (1)
Thank you for your lovely review. We wish you all the best in the future. ...

“House Sale...”

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Jun 21,2018
Minithumbup
By: 'Mr'
Jun 21,2018
0 people found
this helpful
Great Service. Very professional. Julianna our sales negotiator kept me informed at all times. Liaised well with prospective buyers and ourselves to ensure viewings were arranged to suit. Sold at first viewing. Amanda our after sales negotiator is in touch with us on a regular ...
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Comment on agent fees
Good Value for Money. Clear explanation given on the fees charged
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“Solid service...”

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Jun 21,2018
Minithumbup
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Amanda Aldenat
By: 'Darren'
Jun 21,2018
0 people found
this helpful
I can't recommend the team at Hannells Chellaston highly enough. Great service , took any pain and inconvenience away from the process of selling my house. Polite, punctual and straight talking ,all in all a seamless operation and would totally recommend this team . Regards Darren Sharp , ...
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Comment on agent fees
As expected, 1%, but they had the rescourses to guide potential buyers around the property as I work away.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Heidi Bainborough
Jun 27, 2018
View all comments (1)
Thank you for taking the time to leave a review for us. We are delighted that you have sold you property through us and that we provided a good service. We wish you the best of luck in your sale! ...

“Excellent communication...”

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Jun 21,2018
Minithumbup
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Amy Boole
By: 'Stacey'
Jun 21,2018
0 people found
this helpful
We are first time buyers with no experience of buying a house! Amy kept in touch and was always available to take a phone call! Friendly and helpful! Couldn't have been better! Thank you...
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“Great service, polite, supportive and proactive...”

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Jun 20,2018
Minithumbup
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Emma Reeve
Staff profile picture
Lauren Taylor
By: 'Ashraf'
Jun 20,2018
0 people found
this helpful
This is the fourth transaction with Hannells- I have found them to be very professional and helpful. The are quick to respond to my email or call. Every member of the team at the office is trained to be polite, and make the experience a ...
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Comment on agent fees
Well worth it!
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By: Lauren Taylor
Jun 22, 2018
View all comments (1)
Hi Mr Piranie, Thank you for writing such a lovely review. The whole team were delighted when they read it. We do pride ourselves in excellent customer service so was lovely reading that you found us professional and helpful and found all our members of staff polite. We will look forward to working with you again. Kind Regards Lauren and the whole team here at Littleover! ...

“Professional...”

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Jun 19,2018
Minithumbup
By: 'Seller'
Jun 19,2018
0 people found
this helpful
I was very impressed with Heidi's professional and personalably approach. It was clear that she was experienced and "knew her stuff". She made a great impression on me, and as a result, the company too. I feel much more confident in the whole procedure, all ...
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By: Heidi Bainborough
Jun 20, 2018
View all comments (1)
Thank you so much for your kind words, we are really pleased your were happy with the service provided and hope that we can help you in the near future. ...

“Excellent...”

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Jun 19,2018
Minithumbup
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Emma Reeve
Staff profile picture
Lauren Taylor
By: 'Sajan'
Jun 19,2018
0 people found
this helpful
I just recently had offer accepted and I am quite happy with this service so far. they have nice staff in office....
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Comment on agent fees
N/A
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By: Lauren Taylor
Jun 22, 2018
View all comments (1)
Thank you so much for writing your kind words. We are so pleased that you were happy with the service you have received and felt all the staff were friendly in the office. Kind Regards Lauren and the whole team here at Littleover! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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