Hannells
4.9/5, 3244 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “... show more Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells | Derby's Top Rated & Best Selling Estate Agent

Latest Reviews

 View all Reviews 3244
Featured Review
a
reviewed by 'Richard Nayler'
“Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....”
Featured Review
a
reviewed by 'Mrs G'
“Excellent experience and fantastic service!After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I ......”
23rd Dec 2024
reviewed by 'Alicja Berganska'
“The service has been really great. Mya shared all the information needed before we moved. The communication with her is ......”
20th Dec 2024
reviewed by 'Lisa Wilson'
“Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .......”
20th Dec 2024
reviewed by 'Russell'
“Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially ......”
20th Dec 2024
reviewed by 'Mick'
“Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £20,025 £47,000,000
Lettings 96% 98% £320 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 9 329 20 1464 60 944 63 126 17
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hannells Image 1
Hannells Branches (view all 7)
Allestree, DE22
Alvaston, DE24
Chaddesden, DE21
Lettings Chellaston, DE73
Littleover, DE23
Mickleover, DE3
Sales Chellaston, DE73
Featured Review
a

“Excellent service from Olivia Mee who gave us......”

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Feb 03,2023
Minithumbup
Staff profile picture
Olivia
By: 'Richard Nayler'
Feb 03,2023
19 people found
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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Featured Review
a

“Excellent experience and fantastic service!...”

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May 15,2023
Minithumbup
Staff profile picture
Amanda Aldenat
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Lorna
By: 'Mrs G'
May 15,2023
12 people found
this helpful
Excellent experience and fantastic service! After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process. I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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“The Pines Review...”

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Aug 16,2018
Minithumbup
By: 'Luca'
Aug 16,2018
0 people found
this helpful
Very friendly and helpful team, with frequent communication and updates on what was happening. Offered guidance and advice based on their understanding of the local market, which is helpful to both buyer and seller. Would highly recommend....
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By: Lauren Taylor
Aug 17, 2018
View all comments (1)
Thank you for taking the time to write such a lovely review. The team were really pleased when they read that you found the team were friendly and helpful. We hope we provided you with the complete moving experience. Kind Regards Lauren and the whole team here at Littleover. ...

“Excellent...”

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Aug 16,2018
Minithumbup
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Sarah Keeling
By: 'Tom'
Aug 16,2018
1 people found
this helpful
I thoroughly recommend using Hannells, the whole team are extremely professional and cannot do enough for you. Friendly, polite and honest - Sarah, Cally and Eve are all brilliant....
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“Outstanding service...”

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Aug 15,2018
Minithumbup
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Amanda Aldenat
By: 'Simon'
Aug 15,2018
1 people found
this helpful
We have just completed a very challenging move as a result of issues with the Land Registry. Amanda was outstanding in keeping both myself and buyer up to speed at all times, without Amanda's support and calm head we may well have lost our buyer. ...
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Comment on agent fees
Good value for money you get what you pay for
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By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you for taking the time to write a review. Amanda strives hard to provide a top class customer service! I will let her know your lovely thoughts ...

“Excellent Service...”

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Aug 15,2018
Minithumbup
By: 'Annette'
Aug 15,2018
1 people found
this helpful
I recently sold a house on behalf of my parents through Hannells at Chellaston and was extremely happy with the service I received. I was kept fully informed every step of the way and given plenty of advice regarding offers etc. The house sold very ...
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“A mature minded and highly experienced sales team......”

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Aug 14,2018
Minithumbup
By: 'Steve'
Aug 14,2018
1 people found
this helpful
We have now sold our house within 6 weeks.. And now their experience shows to be the best in the industry. We're looking forward to a stress free move and we are very happy with the talent in the Hannels team. Thank you!...
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By: Heidi Bainborough
Oct 16, 2018
View all comments (1)
Thank you for your review and great news about your sale. Best of luck! ...

“Vender...”

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Aug 14,2018
Minithumbup
By: 'BAZZA'
Aug 14,2018
1 people found
this helpful
Excellent service from everyone that we have dealt with from the first time we went into the office. Always very polite and helpful....
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Comment on agent fees
First time we have done this so cannot comment
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Was this helpful? Yes
By: Angie Taylor
Aug 15, 2018
View all comments (1)
It was a pleasure to provide you with the service you expected from an Agent. We pride ourselves at Littleover on providing the "moving experience" and look forward to managing your sale all the way to completion. Thanks again!!! ...

“Great estate agents...”

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Aug 14,2018
Minithumbup
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Emma Reeve
By: 'Great'
Aug 14,2018
1 people found
this helpful
Really impressed by Hannels I chose these because of the good reviews and they lived up to these. Great communication and a genuine desire to get your property sold. Loads of viewings which they took care of. I was instructed by the courts to choose ...
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Comment on agent fees
Please see above
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Was this helpful? Yes
By: Angie Taylor
Aug 15, 2018
View all comments (1)
Thank you so much for a really positive review.. The team are humbled by such positive comments. It is a shame that you were sure the fee was offered inclusive of Vat this was not Alex's or Hannells intention. We pride ourselves on always transparent with our fee structure. Please call the office to discuss at your earliest convenience. ...

“Happy to help....”

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Aug 13,2018
Minithumbup
By: 'Ms'
Aug 13,2018
1 people found
this helpful
I have contacted several estate agents in the area as I am looking to relocate, Hannells have been so helpful throughout the process, houses I have wanted to view are being sold so quickly, however they have called me to let me know about new ...
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Comment on agent fees
Not sure I am buying.
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“Very professional and friendly staff. Nothing was too much trouble. A very positive experience for me. Thank you all very much....”

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Aug 13,2018
Minithumbup
By: 'Mo'
Aug 13,2018
1 people found
this helpful
I was very happy with the initial visit from the agent, the selling process was explained to me in great detail and my enquiry was followed up with me promptly. The brochure of my property was excellent and the property put on the market quickly. ...
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Comment on agent fees
The fees are reasonable
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Was this helpful? Yes
By: Heidi Bainborough
Aug 14, 2018
View all comments (1)
So very pleased you have been happy with the services we provide and it's lovely to see James our Photographer get a mention too! Thank you for your kind words and good luck! ...

“Great company...”

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Aug 10,2018
Minithumbup
By: 'Claire'
Aug 10,2018
0 people found
this helpful
I was very happy with the valuation that I received from Hannells in Mickleover. The gentleman (Sam) was very professional and I felt confident that he had done his research and was giving me an honest valuation and not just trying to make a sales ...
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Comment on agent fees
They weren't the lowest, but I believe that you get what you pay for.
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Was this helpful? Yes

“Very Good...”

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Aug 08,2018
Minithumbup
By: 'QX'
Aug 08,2018
0 people found
this helpful
Viewing properties with Hannells has been really easy and the service I received has been very good. They went out of there way to ensure i could view multiple properties on the same day....
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“House Sale...”

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Aug 07,2018
Minithumbup
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Leah Stares
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Sara Walker-Bradley
By: 'Andy'
Aug 07,2018
1 people found
this helpful
All of the staff we came into contact with were excellent but our main contacts were Leah and Sara. What stood out was their faultless communication with us during the sale process. We were never left wondering what was happening and every development was conveyed ...
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Comment on agent fees
For the level of service provided the fees are reasonable
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Nicola Barnard
Aug 07, 2018
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Thank you Andy for writing your review, which was great for us all to read. Its been a pleasure to be able to assist you in the sale of the property Kind regards Nicola & the Allestree team ...

“Excellent Service from all the team...”

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Aug 07,2018
Minithumbup
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Emma Reeve
By: 'Bev'
Aug 07,2018
1 people found
this helpful
Excellent service, communication was brilliant. I spoke to Emma and Angie the most, however Gemma, Rob and Alex were all just as helpful. This was my first house sale and the Hannells team made the process so much easier. I would definitely recommend Hannells...
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Comment on agent fees
The fees were fair for the service we received
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Was this helpful? Yes
By: Angie Taylor
Aug 08, 2018
View all comments (1)
The whole team thank you for your positive review.. We pride ourselves on working as a team and that enables us to provide all our clients with a "moving experience" second to none. Thanks again Bev!! ...

“Great service...”

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Aug 06,2018
Minithumbup
By: 'Payney'
Aug 06,2018
1 people found
this helpful
Great service quick to make viewing arrangements, nice friendly service would definitely recommend to friends and family looking to buy a house...
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“Just excellent...”

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Aug 05,2018
Minithumbup
By: 'A'
Aug 05,2018
1 people found
this helpful
Hannells made the process of viewing and buying simple and as stress free as possible. The team seem to just get it and are really helpful....
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“Tough to sell!!...”

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Aug 02,2018
Minithumbup
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Michelle Tinson
By: 'Derby'
Aug 02,2018
0 people found
this helpful
I have just completed the sale of a property which had been rented for many years and was in a bit of a state. But the team at Hannells Chaddesden did a great job promoting it and selling for me. They did all the viewings ...
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Comment on agent fees
Fair
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“Very Friendly and Efficient...”

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Aug 02,2018
Minithumbup
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Nicola Barnard
By: 'Lucy'
Aug 02,2018
0 people found
this helpful
Me and my partner were looking to buy our first house, we went to view a property and I then spoke to the estate agents in Allestree Branch and they are all so friendly. We are currently going through the process and Nicola Barnard is ...
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By: Nicola Barnard
Aug 03, 2018
View all comments (1)
Thank you so much for taking the time to write a review Lucy, its a pleasure for us to help you purchase your new home. Speak to you soon Nicola & the Allestree Team ...

“Highly Recommend...”

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Aug 01,2018
Minithumbup
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Sara Walker-Bradley
By: 'A'
Aug 01,2018
0 people found
this helpful
I have just finished selling my house with Hannells Allestree and I can highly recommend them. I dealt with Sara quite a lot towards the end of the house sale and thought she was very professional and friendly and was very good at communicating with ...
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Comment on agent fees
I thought the Agent's fees were very reasonable for the service they provided.
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By: Nicola Manning
Aug 01, 2018
View all comments (1)
Thank you for your review on your moving experience with Hannells, its a pleasure of us all to read. Best wishes in your new chapter. Kind regards Nicola & the Allestree team ...

“Top Notch Service...”

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Jul 30,2018
Minithumbup
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Sarah Gascoigne
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Michelle Tinson
By: 'Mrs'
Jul 30,2018
0 people found
this helpful
From the very first phone call made to the sale of the property, I cannot fault the excellent service given by all the staff. 100% communication throughout the process, with a highly professional approach combined with a good sense of humour. In the age where people ...
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Comment on agent fees
Agents fees are in line with others in the area, maybe slightly less, but to be honest for the level of service and the speed of sale I think they are worth every penny.
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By: Michelle Tinson
Jul 30, 2018
View all comments (1)
Thankyou so much for such a kind review. The whole team really value your appreciation of their efforts. ...

“From start to finish the helpful staff have made it a pleasure...”

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Jul 27,2018
Minithumbup
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Niki Younger
Staff profile picture
Amanda Aldenat
By: 'Mrs'
Jul 27,2018
0 people found
this helpful
I have found the staff at hannells chellaston fantastic , Nic was so much help to me she found me the best solicitors I've ever used (Simpson and jones) they was outstanding in every way , anything I needed Nic was right there and she comes over ...
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Comment on agent fees
Happy with the fees
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By: Heidi Bainborough
Aug 14, 2018
View all comments (1)
Wow, what a fab review to read. We are delighted you were so happy especially with the Solicitors. Thank you so much for taking the time to write this lovely review. ...

“Very Friendly and Helpful...”

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Jul 27,2018
Minithumbup
By: 'Kristian'
Jul 27,2018
0 people found
this helpful
This is the second property I sold with Hannells. I found them very helpful, and they took my instructions on board. They kept me updated with the marketing and gave me advise throughout. Would recommend Hannells Littleover and use them again....
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By: Lauren Taylor
Jul 27, 2018
View all comments (1)
Hi Kristian, Thank you for your kind words regarding the team here at Littleover and the service you have received. We are so pleased to hear that you would recommend us and would use the team again. We hope to work with you again in the future. Kind Regards Lauren and the whole team here at Littleover. ...

“Very professional...”

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Jul 27,2018
Minithumbup
By: 'David'
Jul 27,2018
0 people found
this helpful
From start to finish Hannells were very efficient, dealing with any questions I had promptly, both Cally and Michelle were first class keeping me updated every week at least on the progress of the sale and it went through very smoothly....
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“Great service. Prompt communication and very helpful....”

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Jul 26,2018
Minithumbup
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Leanna Holmes
By: 'Judita'
Jul 26,2018
1 people found
this helpful
Very helpful, easy to get in touch. Responding to emails quick. Very polite. Leanna Holmes . Thank you very much for your help...
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By: Hollie Clayton
Dec 20, 2018
View all comments (1)
Thank you for your kind words for Leanna, we really appreciate your feedback. Kind Regards Hollie and the team at Hannells Lettings. ...

“first time buyer...”

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Jul 26,2018
Minithumbup
By: 'random'
Jul 26,2018
0 people found
this helpful
The team were constantly in touch from the first minute. Plenty of help with any queries and plenty of advice as well. They have a dedicated aftersales team who have also been great...
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By: Lauren Taylor
Jul 27, 2018
View all comments (1)
Thank you for writing a lovely review regarding your moving experience with Hannells Littleover. The team were really pleased when they saw it. Kind Regards Lauren and the whole team here at Littleover. ...

“Excellent service...”

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Jul 24,2018
Minithumbup
By: 'Paul'
Jul 24,2018
0 people found
this helpful
Excellent service from Heidi, made me feel comfortable and ran through the process making it clear and concise. House went on the market on the Wednesday by Saturday lunch I had 8 viewings ans 3 offers...
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By: Heidi Bainborough
Aug 14, 2018
View all comments (1)
Thank you Paul for leaving such a kind review. We wish you all the best of luck and so pleased we could help you on your journey! ...

“Great service. Prompt communication and very helpful....”

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Jul 24,2018
Minithumbup
Staff profile picture
Leanna Holmes
By: 'Martin'
Jul 24,2018
1 people found
this helpful
Matt did a great job showing us round. Love the house, Great communication with both Matt and Leanna. Fab staff. Thank you...
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By: Matthew Caffrey
Jul 24, 2018
View all comments (1)
Hi Martin & Sarah, Thank you so much for your review, your comments mean a lot to us here at Hannells Lettings and we are pleased that you have a moving experience with us! Good luck in your new home! Kind Regards, Matt ...

“Very good service...”

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Jul 24,2018
Minithumbup
By: 'Jodie'
Jul 24,2018
1 people found
this helpful
Very helpful, matt has always been contactable during the process. Referencing process was excellent. Matt was very clearly when going through the welcome pack...
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Comment on agent fees
Good
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By: Hollie Clayton
Mar 11, 2019
View all comments (1)
Hi Jodie, Thank you for your kind words regarding us here at Hannells Lettings. We really appreciate your feedback. Kind Regards Hollie Clayton. ...

“Super Service...”

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Jul 24,2018
Minithumbup
By: 'Matthew'
Jul 24,2018
1 people found
this helpful
Hannells have been a professional and effective estate agent to deal with. We switched to them after a mediocre experience and they were really focused on getting the sale over the line. We are happy with the price and it's taken little time to complete ...
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Comment on agent fees
Completely worth the money
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“Excellent...”

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Jul 19,2018
Minithumbup
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Amanda Aldenat
Staff profile picture
Niki Younger
By: 'Shirley'
Jul 19,2018
0 people found
this helpful
We would have no hesitation in recommending Hannells to our friends and family.They provided an excellent service from the Chellaston branch....
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Comment on agent fees
Good
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By: Heidi Bainborough
Aug 14, 2018
View all comments (1)
Thank you for such a nice review, we are very pleased you found the services offered excellent! ...

“A Great Professional Team...”

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Jul 18,2018
Minithumbup
By: 'Charles'
Jul 18,2018
0 people found
this helpful
I have sold a number of properties in the past two years and dealt with a number of different estate agents around the country and not all were positive experiences! From the first moment I walked in the door at Alvaston I was looked after ...
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Comment on agent fees
Excellent and very competitive fees that are set, I believe, correctly for the value of the property being sold.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 02/10/2024 by allAgents

Awards won by Hannells

Regional Awards won by Hannells

Individual Branch Awards

Derby, DE21

Derby, DE73

Derby, DE22

Derby, DE23

Derby, DE24

Derby, DE3

Derby, DE73



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