96% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Eliza
(253)
Leanna
(224)
Debbie
(196)
Heather
(179)
Aaron
(179)
Aimee
(177)
Lorna
(158)
Amy
(139)
Jo
(121)
Alex
(119)
Lauren
(119)
Emma
(114)
Amanda
(97)
Michelle
(95)
Eve
(95)
Nicola
(93)
Sara
(89)
Olivia
(84)
Sarah
(81)
Sarah
(74)
Chloe
(59)
Sam
(56)
Mya
(55)
Rebecca
(52)
Emma
(44)
George
(43)
Niki
(42)
Sally
(39)
Leah
(37)
Keilia
(31)
Jenna
(29)
Emma
(27)
Vicky
(22)
Oliver
(20)
clare
(17)
Bonnie
(16)
Rachel
(12)
Gemma
(12)
Olivia
(12)
Tom
(11)
Kerrie
(10)
Kim
(9)
Sharon
(8)
Lilly
(7)
Pam
(4)
Nicola
(3)
Louise
(3)
Amy
(2)
Michael
(2)
Joe
(1)
James
(1)
Victoria
(0)
Codie
(0)
Latest Reviews
View all Reviews 3245Featured Review
a
reviewed by 'Richard Nayler'
Featured Review
a
reviewed by 'Mrs G'
23rd Dec 2024
reviewed by 'Alicja Berganska'
20th Dec 2024
reviewed by 'Lisa Wilson'
20th Dec 2024
reviewed by 'Russell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £20,025 | £47,000,000 |
| Lettings | 96% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 212 | 9 | 329 | 21 | 1464 | 60 | 944 | 63 | 126 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Feb 03,2023
Feb 03,2023
19
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
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a
May 15,2023
May 15,2023
12
people found
this helpful
this helpful
Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Dec 23,2024
Dec 23,2024
0
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The service has been really great. Mya shared all the information needed before we moved. The communication with her is always smooth and efficient....
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Dec 20,2024
Dec 20,2024
0
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Both Leanna and Chloe have been very professional and effecient when dealing with recent matters, including the renewal of the tenancy agreement, the reviewing and implementation of a rent review, and a few maintenance issues. Both are a credit to the company....
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Dec 20,2024
Dec 20,2024
0
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Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially George who showed us around, and Lorna and Michelle advising us in the buying process...
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Dec 20,2024
Dec 20,2024
0
people found
this helpful
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Hannells staff from viewing, through offer, exchange and completion were helpful, supportive and interested. We sold and bought with them .
Their responses were timely and honest and transparent.
Would def recommend to friends and family....
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Dec 19,2024
Dec 19,2024
5
people found
this helpful
this helpful
Having a fantastic experience with Hannellls as all the house I viewed was with this estate agent till I finally found the one...
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Dec 19, 2024
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(1)
Hi Luisa!
Thank you for your kind feedback of your moving experience with Debbie, Eliza and the Alvaston team!
We’re so pleased to hear that you had a fantastic experience with them while searching for your new home. They'll be glad that they could assist you throughout your journey until you found the perfect one!
On behalf of the whole team here at Hannells, Merry Christmas! And we wish you all the best in your new home!
All the best,
Benjamin Brain
Sales & Marketing Director ...
Dec 19,2024
Dec 19,2024
3
people found
this helpful
this helpful
Excellent service from Eve. Kept me informed regularly.
Thank you ❤️...
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Dec 20, 2024
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Hi Sue!
Thank you for your kind feedback about your moving experience with Eve and the Mickleover team.
We’re so pleased to hear that she provided you with excellent service and kept you regularly informed throughout the process. Your kind words mean a lot, and we’ll be sure to pass them along to her.
On behalf of the whole team here, Merry Christmas! Congratulations on your purchase and we look forward to being of service to you again in the future when it's time for your next move ...
Dec 19,2024
Dec 19,2024
3
people found
this helpful
this helpful
Excellent!
From start to finish Hannells have been fantastic, they developed an excellent customer rapport and communication was incredible. They put us at ease through such a difficult journey which led to a positive outcome! All the staff I dealt with at the Alvaston branch ...
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Dec 20, 2024
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Hi Luke,
Thank you so much for your incredible feedback about your moving experience with Amy, Eliza and the Alvaston team.
We’re delighted to hear that you had such a positive experience them. Building strong customer relationships and maintaining clear communication are top priorities for them, so it’s good to know they helped put you at ease during a challenging process.
A special thank you for highlighting Amy efforts—she’ll be thrilled to hear how much you appreciated her s ...
Dec 19,2024
Dec 19,2024
3
people found
this helpful
this helpful
Extremely efficient & friendly service provided by Eliza & Debbie - regular progress updates emails sent which not many other agents seem to do, highly recommended!...
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Dec 20, 2024
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Hi Jake!
Thank you for your fantastic feedback on your moving experience with Eliza, Debbie and the Alvaston team!
We’re so pleased to hear that they both provided you with efficient, friendly service and kept you regularly updated throughout the process. Clear communication is something they take pride in, and they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, Merry Christmas! Congratulations on your purchase and we look forward to being of servi ...
Dec 18,2024
Dec 18,2024
5
people found
this helpful
this helpful
Mya and the Hannells team, have been most helpful in finding me a new tenant for my rental property. Having previously had a poor experience of a tenant leaving the property total wrecked, Mya worked hard, taking particular care to vet new applications and keep ...
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Dec 19, 2024
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Hi Judith!
Thank you so much for your thoughtful feedback of your moving experience with Mya and the lettings team.
We’re delighted to hear that they were able to provide such helpful support in finding a new tenant for your rental property. We understand how challenging previous experiences can be, so it’s great to know that Mya’s thorough vetting process and regular updates gave you peace of mind and she'll be delighted to see your comments.
On behalf of the whole team here, Mer ...
Dec 18,2024
Dec 18,2024
5
people found
this helpful
this helpful
Good professional and efficient service provided in a timely manner....
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Dec 20, 2024
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Hi Janet!
Thank you for your kind feedback about your moving experience with Debbie and the Alvaston team!
We’re so pleased to hear that you found their service professional, efficient, and delivered in a timely manner. Providing a smooth and reliable experience is always their goal and they'll be delighted to see your comments.
On behalf of the whole team here, Merry Christmas! Thank you for trusting Hannells with the sale of your property and we look forward to being of service to y ...
Dec 18,2024
Dec 18,2024
5
people found
this helpful
this helpful
Hannells have been brilliant at all points of contact. I would highly recommend them...
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Dec 20, 2024
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(2)
Hi Diane!
Thank you so much for your kind words about you moving experience with Lorna and the Chaddesden team!
We’re delighted to hear that you found them brilliant at every point of contact. Your recommendation means a great deal to us, and the team will be delighted to see your comments!
On behalf of the whole team here, Merry Christmas! Thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time f ...
Dec 17,2024
Dec 17,2024
10
people found
this helpful
this helpful
Good communication throughout the whole process from start to finish.
Updated throughout and the process explained.
The team helped out and chased up on various aspects...
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Dec 17, 2024
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(1)
Hi Charlotte!
Thank you for your kind review of your moving experience with Debbie, Eliza and the Alvaston team!
We’re pleased to hear that you experienced good communication from start to finish. Keeping our clients updated and explaining each step of the process is something the team take great pride in. It’s good to know the team was proactive in helping and chasing up where needed and they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trus ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
I would like to say a big Thankyou to Emma in the Chellaston office for making the process so easy , very efficient and informative every step of the way I would definitely recommend...
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Dec 18, 2024
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(1)
Hi Zoe!
Thank you so much for your kind words about your moving experience with Emma and the Lettings team!
We’re delighted to hear that Emma made the process easy, efficient, and informative for you. Providing excellent service and clear communication every step of the way is what the team aim for and Emma will be really pleased to see your comments.
Your recommendation means a lot to us. Thank you for your positive feedback, and we’re here whenever you need us again!
All the be ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
I found everyone I came in contract with very helpful...
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Dec 18, 2024
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Hi Janice!
Thank you for your feedback on your moving experience with Kim and the Allestree team.
We’re so pleased to hear that you found everyone you came into contact with helpful. Providing a supportive and positive experience is what they aim for, and the team will be pleased to know that they met your expectations.
On behalf of the whole team here at Hannells, thank you for your positive feedback and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sal ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
I have found the team at Alvaston Hannells friendly, helpful and straight forward to work with. The marketing of my home was done to a high quality and I felt their knowledge and experience genuinely helped to make the process easier....
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Dec 18, 2024
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Hi Sam!
Thank you for your kind words about your moving experience with Eliza, Heather and the Alvaston team!
We’re so pleased to hear that you found the team to be friendly, helpful, and straightforward to work with. It’s great to know that the quality of our marketing, combined with the team’s knowledge and experience, helped make the process easier for you and they'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the s ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
Such an amazing team, and kept us updated throughout the whole process, and whenever we popped into the office, we were met with smiles and laughs....
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Dec 18, 2024
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Hi Dan!
Thank you so much for your lovely feedback about your moving experience with Amy, Debbie and the Alvaston team!
We’re delighted to hear that they kept you well-informed throughout the entire process and that your visits to the office were met with smiles and a friendly atmosphere. Providing a supportive and welcoming experience is what they strive for and the team there will be really pleased to see your comments.
On behalf of everyone here at Hannells, congratulations on you ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
I have had contact with most of the team at your Littleover branch and found them all with out exception very professional, friendly, nothing was ever too much trouble, despite some of the silly questions I asked. The only issue I had was when one ...
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Dec 18, 2024
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Hi Stephen!
Thank you so much for your thoughtful feedback of your moving experience with Lauren, Alex and the Littleover team!
We’re really pleased to hear that you found the entire team professional, friendly, and always willing to help. We’re glad we they could quickly resolve the missed appointment and appreciate your understanding in that situation.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of s ...
Dec 17,2024
Dec 17,2024
7
people found
this helpful
this helpful
No problems at all, very helpful through out the process....
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Dec 18, 2024
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Hi Lauren!
Thank you for your feedback of your moving experience with Leanna and the Lettings team!
We’re pleased to hear that you found the process smooth and the team helpful throughout. Providing a hassle-free experience is what they aim for, and they'll be pleased to know they met your expectations.
Thank you for positive comments, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Dec 16,2024
Dec 16,2024
12
people found
this helpful
this helpful
Very pleased with the service received from Hanells. From the valuation experience through the marketing, viewings to sale and completion, the service was seamless and very supportive. Their local knowledge also helped. Would recommend....
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Dec 16, 2024
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Hi David!
Thank you for your fantastic feedback of your moving experience with Niki, Aaron and the Chellaston team!
We’re so pleased to hear that you had a seamless and supportive experience with Hannells, from valuation through to sale and completion. It’s great to know that the team's local knowledge played a helpful role throughout the process and they'll be delighted to see your comments.
Your recommendation means a lot to us, and on behalf of the whole team here, thank you for ...
Dec 13,2024
Dec 13,2024
14
people found
this helpful
this helpful
everything smooth with quick responses to all questions and ready to go....
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Dec 13, 2024
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(1)
Hi YK!
Thank you for your feedback of your moving experience with Emma and the Lettings team!
We’re so pleased to hear that everything went smoothly and that the team provided quick responses to all your questions. Making sure everything is ready to go with minimal hassle is exactly what they aim for.
On behalf of the whole team here at Hannells, thank you for your positive comments, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Dir ...
Dec 13,2024
Dec 13,2024
11
people found
this helpful
this helpful
Very helpful team. Always got back to me regarding queries....
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Dec 16, 2024
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Hi Taylor!
Thank you for your kind feedback on your moving experience with Lorna and the Chaddesden team!
We’re glad to hear that they were helpful and responsive to your queries. Providing clear and timely communication is something they always strive for so they'll be pleased to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase and we look forward to being of service to you again in the future when it's time for your next move!
All ...
Dec 13,2024
Dec 13,2024
11
people found
this helpful
this helpful
Despite my frustration at how long the process seemed to be taking the Chellaston branch were fantastic at reassuring me this was normal and no need to panic all the through. Always very friendly, welcoming and helpful....
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Dec 16, 2024
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(1)
Hi Lee!
Thank you for your thoughtful feedback of your moving experience with Niki, Aaron and the Chellaston team.
We’re pleased to hear that the team were able to provide reassurance and support throughout the process. We know how stressful moving can be, so it’s good to know that their friendly, welcoming, and helpful approach made a difference.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service ...
Dec 12,2024
Dec 12,2024
15
people found
this helpful
this helpful
Very quick service
Easy to use
All my questions were answered...
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Dec 12, 2024
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Hi Michelle!
Thank you for your feedback on your moving experience with Jenna and the Lettings team!
We’re so pleased to hear that you found their service quick and easy to use. It’s great to know that all your questions were answered, as providing helpful and efficient support is always our priority.
Thank you for choosing Hannells, and we’re here whenever you need us again!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience... ...
Dec 09,2024
Dec 09,2024
4
people found
this helpful
this helpful
If I could give a 0 start I would. Worst letting agency I have ever been with. Not only do they not respond to you without you having to chase stuff up about repairs etc, they think it's okay to breach your privacy by reaching ...
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Dec 11, 2024
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Hi Benjamin,
Everything in my review is true. I am getting in touch with Derbyshire Live and will be providing all of the evidence unless however you would like to resolve the issues.
Your response isn’t entirely true. You haven’t adhered to legal obligations nor are your staff completely professional, supportive or compassionate.
I’d like you to take some time out of your day to perhaps listen to the calls between myself and Jenna, look through all the emails and also check all ...
Dec 09,2024
Dec 09,2024
19
people found
this helpful
this helpful
The process of renewal was very efficient and seamless. Thank you...
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Dec 10, 2024
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Hi there!
Thank you for your feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that your renewal process was efficient and seamless. Making things as straightforward as possible is always their goal, and it’s great to know they delivered that for you.
On behalf of the whole team here, thank you for trusting Hannells with the management of your properties and we look forward to being of equally good service to you for the foreseeable futur ...
Dec 09,2024
Dec 09,2024
19
people found
this helpful
this helpful
Very pleased with Hannels, Aaron and Niki especially deserve a mention as being willing to go the extra mile and chase up to get the deal finally across the line when others were dithering. Well done Hannels !...
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Dec 10, 2024
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Hi Paul!
Thank you so much for your fantastic feedback of your moving experience with Niki, Aaron and the Chellaston team!
We’re delighted to hear that you were pleased with the service, and that you felt Aaron and Niki went the extra mile to ensure your deal got across the line. The whole team there pride themselves on getting results for the customers and they'll be pleased to know that their efforts made a difference.
On behalf of the whole team here at Hannells, congratulations on ...
Dec 09,2024
Dec 09,2024
19
people found
this helpful
this helpful
made the process very essay and they where both very helpful!...
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Dec 10, 2024
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Hi Reece!
Thank you for your kind feedback of your moving experience with Aaron, Clare and the Chellaston team!
We’re so pleased to hear that they made the process easy and that you found them very helpful. Providing a smooth and supportive experience is what they strive for, and it’s great to know they delivered that for you.
On behalf of the whole team here at Hannells, congratulations on your purchase! And we look forward to being of service to you again in the future when it's t ...
Dec 09,2024
Dec 09,2024
19
people found
this helpful
this helpful
A very professional, approachable, fast and responsive organisation, makes it a much more pleasant experience as a buyer....
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Dec 10, 2024
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Hi Martin,
Thank you for your great feedback of your moving experience with Niki and the Chellaston team!
We’re so pleased to hear that you found them to be professional, approachable, and responsive throughout your buying experience. Making the process as pleasant and straightforward as possible is what they aim for, so it’s good to know we achieved that for you.
On behalf of the whole team here at Hannells, congratulations on your purchase! And we look forward to being of service ...
Dec 08,2024
Dec 08,2024
19
people found
this helpful
this helpful
Excellent service provided by the team at chellaston, particularly Aaron and Clare. Supported with the selling process and also helping me find a property to buy in my chosen area. Great communication and very personable team...
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Dec 10, 2024
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Hi Tracey!
Thank you so much for your kind feedback of your moving experience with Aaron, Clare and the Chellaston team!
We’re delighted to hear that they provided excellent service throughout your sale and helped you find a property in your chosen area. Great communication and a personal touch are what they strive for, so they'll be delighted to know that stood out to you.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look for ...
Dec 07,2024
Dec 07,2024
20
people found
this helpful
this helpful
Great experience of Hannell’s Chaddesden! Staff are friendly & helpful. Would recommend Lorna!...
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Dec 10, 2024
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(1)
Hi Tracey!
Thank you for your kind review of your moving experience with Lorna and the Chaddesden team.
We’re so pleased to hear that you had a great experience with them. It’s fantastic to know that you found the staff friendly and helpful, and we’ll be sure to pass along your recommendation to Lorna—she’ll be delighted!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the ...
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Last updated at 12:39 PM 02/10/2024 by allAgents
Awards won by Hannells
Regional Awards won by Hannells
Individual Branch Awards
Derby, DE21
Derby, DE73
-
2024
Best Letting Agent in Derby
-
2024
Best Letting Agent in DE73
-
2024
Best Letting Agent in Midlands
-
2023
Best Letting Agent in Derby
-
2023
Best Letting Agent in DE73
-
2022
Best Letting Agent in DE73
-
2022
Best Letting Agent in Derby
-
2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
Derby, DE22
Derby, DE23
Derby, DE24
-
2024
Best Estate Agent in DE24
-
2024
Best Letting Agent in DE24
-
2023
Best Estate Agent in DE24
-
2022
Best Estate Agent in DE24
-
2022
Best Estate Agent in Derby
-
2024
Best Estate Agent in Derby
-
2024
Best Letting Agent in Derby
-
2024
Best Estate Agent in Midlands
-
2023
Best Estate Agent in Derby
-
2022
Best Estate Agent in Midlands
-
2023
Best Letting Agent in Derby
