“Please avoid this agent as a tenant at all costs. ......”
1 Star Review
Jul 23,2014
By:
'Tal'
Jul 23,2014
Branch: St Albans, 2 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1195
Would you recommend?: No
Postcode: AL1
Branch: St Albans, 2 High Street
Lettings (as a Tenant)
Rent PCM: £1195
Postcode: AL1
5
people found
this helpful
Please avoid this agent as a tenant at all costs. We had the same experience as another reviewer on this site in that they booked the checkout day later than needed so as to get an extra day's rent from us, we only realised this ...
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Comment on agent fees
Exhorbitant
5
people found
this helpful
Was this helpful?
Yes
“We have been very impressed with all the ongoing help, ......”
5 Star Review
Jul 13,2014
By:
'Bryan'
Jul 13,2014
Branch: Godalming, Baverstock House 93 High Street
Services: Sales (as a Vendor)
Sold price: £600000
Would you recommend?: Yes
Postcode: GU7
Branch: Godalming, Baverstock House 93 High Street
Sales (as a Vendor)
Sold price: £600000
Postcode: GU7
0
people found
this helpful
We have been very impressed with all the ongoing help, information and, above all, patience given by the above staff including Tania Dorey and Nigel Gammon who helped us achieve a satisfactory sale of our lovely home, despite a lot of hard work on their ...
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0
people found
this helpful
Was this helpful?
Yes
“DO NOT touch this estate agents with a barge pole! ......”
1 Star Review
Jul 09,2014
By:
'jm37g09'
Jul 09,2014
Branch: Windsor, 52 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: SL4
Branch: Windsor, 52 High Street
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: SL4
10
people found
this helpful
DO NOT touch this estate agents with a barge pole! They are money grabbing lying thieves.
My property manager has changed three times throughout my short tenancy as they obviously cannot stand to work there themselves.
Half way through my tenancy, I changed my joint ...
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Comment on agent fees
Made up and unjustified. Extremely extravagant.
10
people found
this helpful
Was this helpful?
Yes
“For the second time, I arranged to view a property ......”
1 Star Review
Jun 16,2014
By:
'DK'
Jun 16,2014
Branch: Cheltenham, 105 Promenade
Services: Lettings (Prospective customer)
Rent PCM: £950
Would you recommend?: No
Postcode: GL50
Branch: Cheltenham, 105 Promenade
Lettings (Prospective customer)
Rent PCM: £950
Postcode: GL50
4
people found
this helpful
For the second time, I arranged to view a property with Hamptons but no one turned up. No phone call, and no apology? On the first occasion Nov 29th 2013, they failed to show. Second occasion June 14th 2014. Highly unprofessional. This is not rocket science, just ...
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What agent could do to change your mind?
Actually turn up to the viewing
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“We bought a house recently through the Liphook branch. Overall ......”
1 Star Review
Jun 16,2014
By:
'disgruntled'
Jun 16,2014
Branch: Liphook, 10 The Square
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: GU35
Branch: Liphook, 10 The Square
Sales (as a Buyer)
Postcode: GU35
9
people found
this helpful
We bought a house recently through the Liphook branch. Overall despite a few minor issues with the process, we felt Hamptons were okay. However on the day of completion, we were called to say the property would be vacant and cleaned by 2pm. We went ...
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What agent could do to change your mind?
Been professional and acknowledged our complaint.
Attached Filesnbsp;
9
people found
this helpful
Was this helpful?
Yes
“Having just exchanged contracts on the sale of my Grandfathers ......”
5 Star Review
May 30,2014
By:
'Richard'
May 30,2014
Branch: Dorking, 251 High Street
Services: Sales (as a Vendor)
Sold price: £875000
Would you recommend?: Yes
Postcode: RH5
Branch: Dorking, 251 High Street
Sales (as a Vendor)
Sold price: £875000
Postcode: RH5
1
people found
this helpful
Having just exchanged contracts on the sale of my Grandfathers home I wanted to take a moment to share my thoughts on my experience in dealing with the staff at Hamptons namely Mel and Scott. I hope that this can be shared with other local ...
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1
people found
this helpful
Was this helpful?
Yes
“I recently instructed Hampton as one of my letting agents ......”
5 Star Review
Mar 03,2014
By:
'Chai'
Mar 03,2014
Branch: London, 8 Hornton Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W85
Branch: London, 8 Hornton Street
Lettings (as a Landlord)
Postcode: W85
0
people found
this helpful
I recently instructed Hampton as one of my letting agents for my house in Kelso Place, South Kensington. Judging from the results produced by all agents, Hampton came up top of the league with active viewings,
excellent regular update on their progress, and finally secured ...
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0
people found
this helpful
Was this helpful?
Yes
“We went to hamptons after riding a motorcycle around the ......”
1 Star Review
Jan 21,2014
By:
'Jimmybob'
Jan 21,2014
Branch: London, 48 Turnham Green Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW8
Branch: London, 48 Turnham Green Terrace
Lettings (as a Tenant)
Postcode: TW8
2
people found
this helpful
We went to hamptons after riding a motorcycle around the world. We are well funded professionals who where looking to rent as we wanted to set up our own business now we where back in the UK.
At the beginning the sales team seemed great, ...
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2
people found
this helpful
Was this helpful?
Yes
“After one month speaking through e-mail and telephone to this ......”
1 Star Review
Jan 21,2014
By:
'LovingForests'
Jan 21,2014
Branch: St Albans, 2 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: 2QA
Branch: St Albans, 2 High Street
Lettings (Prospective customer)
Postcode: 2QA
3
people found
this helpful
After one month speaking through e-mail and telephone to this branch informing them about the date we would like to start to let, our pets, etc we finally arranged a viewing to 3 potential Properties.
The bad attendance immediately started when we arranged the viewing. They ...
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What agent could do to change your mind?
No. The Agent could have been truthful, respectful, professional, ethic, etc
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“The company are crooks. They throw away charges and then ......”
1 Star Review
Nov 28,2013
By:
'samuel.n'
Nov 28,2013
Branch: Windsor, 52 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL4
Branch: Windsor, 52 High Street
Lettings (as a Tenant)
Postcode: SL4
7
people found
this helpful
The company are crooks. They throw away charges and then after threatening them with legal action, reduce costs escalating up to £400 to £0. I am apuld and disgusted at the service provided by Hamptons International. I would never recommend them to anyone and will be dropping ...
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What agent could do to change your mind?
They took money that didn't need to be taken and their customer service was awful. I'll be taking Legal action against them shortly.
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes
“I would like to thank Benjamin for his professional and ......”
4 Star Review
Nov 20,2013
By:
'Alessandra'
Nov 20,2013
Branch: London, 15 Queen Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: EC3A
Branch: London, 15 Queen Street
Sales (as a Buyer)
Postcode: EC3A
2
people found
this helpful
I would like to thank Benjamin for his professional and efficient work. I would not hesitate to use his services again and recommend him to others...
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2
people found
this helpful
Was this helpful?
Yes
“Impersonal and lacking attention to detail. The level of customer ......”
1 Star Review
Sep 27,2013
By:
'Disappointed'
Sep 27,2013
Branch: London, 193 New Kings Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
Branch: London, 193 New Kings Road
Lettings (as a Tenant)
Postcode: SW6
3
people found
this helpful
Impersonal and lacking attention to detail. The level of customer service and care from the agents to the staff who answer the phone to their subcontractors is woeful. Succeeded in turning what should have been an exciting experience of a new home into one that ...
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3
people found
this helpful
Was this helpful?
Yes
“We lived in this property for a number of years, ......”
4 Star Review
Sep 03,2013
By:
'S'
Sep 03,2013
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW12
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode: SW12
0
people found
this helpful
We lived in this property for a number of years, and each time we needed anything to be done Hamptons were very swift in arranging for the work to be completed, this was very different to the provious agency (Hamptons took over from another company).
...
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0
people found
this helpful
Was this helpful?
Yes
“Thank you for this wonderful experience. Both Nicola & Seth have ......”
5 Star Review
Aug 08,2013
By:
'O.'
Aug 08,2013
Branch: London, 252 Upper Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 252 Upper Richmond Road
Lettings (as a Tenant)
Postcode: SW15
0
people found
this helpful
Thank you for this wonderful experience. Both Nicola & Seth have been super efficient and friendly.
It is the first time that it was a pleasure dealing with an agency. I give you 5* WELL DONE!!!!...
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0
people found
this helpful
Was this helpful?
Yes
“We had a nightmarish experience looking to rent a flat ......”
1 Star Review
Jul 12,2013
By:
'Canadian'
Jul 12,2013
Branch: London, 97-99 Upper Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: N1
Branch: London, 97-99 Upper Street
Lettings (Prospective customer)
Postcode: N1
4
people found
this helpful
We had a nightmarish experience looking to rent a flat through Hamptons Islington. Avoid at all costs! We came to London from Canada to look for a flat. We have a small dog, which makes it extra difficult. At first the agent (Nadine) seemed extremely ...
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4
people found
this helpful
Was this helpful?
Yes
“Do not be fooled by positive reviews. It is quite ......”
1 Star Review
Jul 02,2013
By:
'NP'
Jul 02,2013
Branch: London, Unit 43, 4 Merchant Square
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W1H
Branch: London, Unit 43, 4 Merchant Square
Sales (Prospective customer)
Postcode: W1H
10
people found
this helpful
Do not be fooled by positive reviews. It is quite often that large agents like these effective bribe their way into winning awards etc by the media etc. Also, quite often they tend to deal with international buyers/sellers who quite often get ripped off ...
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What agent could do to change your mind?
Do not use these guys. They lie simple and will frame the customer to suit their own means.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“Hamptons International charge a premium rate for very poor service. ......”
2 Star Review
May 23,2013
By:
'Unhappy'
May 23,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PE1
Lettings (as a Tenant)
Postcode: PE1
6
people found
this helpful
Hamptons International charge a premium rate for very poor service. I moved into my property last year after going through the rigmarole of the keysafe vetting and the huge costs involved in doing so. On moving day I was greeeted with my 'newly decorated property' ...
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6
people found
this helpful
Was this helpful?
Yes
“Disgarceful company..Property we were trying to purchase had suffered ......”
1 Star Review
Apr 18,2013
By:
'Paul'
Apr 18,2013
Branch: Maidenhead, 11-13 Queen Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SL6
Branch: Maidenhead, 11-13 Queen Street
Sales (Prospective customer)
Postcode: SL6
9
people found
this helpful
Disgarceful company..
Property we were trying to purchase had suffered subsidence - Hamptons were aware of this (they were the letting agent who managed the repairs) - however, this information was withheld from us.
Refused to refund us for the costs we incurred trying to ...
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9
people found
this helpful
Was this helpful?
Yes
“I lived in Hayes in the station approach development. Too ......”
1 Star Review
Mar 22,2013
By:
'DO'
Mar 22,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: UB3
Lettings (as a Tenant)
Postcode: UB3
6
people found
this helpful
I lived in Hayes in the station approach development. Too much for me to write here without boring everyone but when you leave your tenancy Hamptons will absolutely rinse your deposit (which is usually 6 weeks rent- so 1300 pounds +). If you don't get the property professionally ...
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6
people found
this helpful
Was this helpful?
Yes
“Valentina Gentili was our property manager for the whole of ......”
5 Star Review
Mar 15,2013
By:
'jfrench'
Mar 15,2013
Branch: London, 1st Floor, 10 Eastcheap
Aldgate
Services: Property Management
Would you recommend?: Yes
Postcode: SW4
Branch: London, 1st Floor, 10 Eastcheap
Aldgate
Property Management
Postcode: SW4
0
people found
this helpful
Valentina Gentili was our property manager for the whole of our 18 months tenancy. During our tenancy she had to help us through several issues including a broken boiler, collapsed fencing, TV aerial replacement and noise disturbance issues with neighbours in our block.
Valentina is a ...
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0
people found
this helpful
Was this helpful?
Yes
“Swift response to questions or problems? Yes. Clear communication by ......”
5 Star Review
Feb 15,2013
By:
'Hovsto7'
Feb 15,2013
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH13
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode: RH13
3
people found
this helpful
Swift response to questions or problems? Yes. Clear communication by email and phone? Always. Professional and fair link between us and the landlord? Perfect. After lots of experience of agents in a few towns Mel has been the best I've encountered. Fuss free support for ...
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3
people found
this helpful
Was this helpful?
Yes
“I found Hamptons to be excellent. I interviewed four local ......”
5 Star Review
Jan 11,2013
By:
'Chris'
Jan 11,2013
Branch: London, 48 Turnham Green Terrace
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: W4
Branch: London, 48 Turnham Green Terrace
Sales (as a Vendor)
Postcode: W4
1
people found
this helpful
I found Hamptons to be excellent. I interviewed four local agents before choosing Hamptons and am glad I made the right choice. My opinion, and experience during the sale, were that Luke and his colleagues Adrian and Alex were friendly, absolutely professional, gave me excellent ...
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1
people found
this helpful
Was this helpful?
Yes
“Hamptons require tenants to pay excessive charges, forcing them to ......”
1 Star Review
Nov 16,2012
By:
'Hamptons'
Nov 16,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
8
people found
this helpful
Hamptons require tenants to pay excessive charges, forcing them to sign an 'application to rent' to enter into negotiations with the landlord (a newly created hurdle) in addition to the contract fees, and the management fees they charge the landlord.
This includes a £54 reference fee ...
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8
people found
this helpful
Was this helpful?
Yes
“I met with Nick from Hamptons who I can never ......”
5 Star Review
Nov 01,2012
By:
'Bradders'
Nov 01,2012
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
I met with Nick from Hamptons who I can never remember his surname so he was renamed Nick Van Helsing . I have a lot of people who work for me and Nick I liked straight away as he is a do'er rather than a shaker. ( ...
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2
people found
this helpful
Was this helpful?
Yes
“Overall I was happy with Hamptons during the duration of ......”
4 Star Review
Oct 08,2012
By:
'Steens88'
Oct 08,2012
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Overall I was happy with Hamptons during the duration of my tenancy. The main reason why I scored them down was due to the sometimes slow communication (I realises that this may have been as a result of slow communication from the Landlord). Towards the ...
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1
people found
this helpful
Was this helpful?
Yes
“Whilst renting 5, Holmside Road there were a number of problems ......”
5 Star Review
Sep 12,2012
By:
'David'
Sep 12,2012
Branch: London, 1st Floor, 10 Eastcheap
Aldgate
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: London, 1st Floor, 10 Eastcheap
Aldgate
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Whilst renting 5, Holmside Road there were a number of problems with the house especially when I first moved in. Valentina Gentili, was the property manager for the building and. was my only contact throughout my tannancy. She delt with every problem in a hugely efficient ...
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1
people found
this helpful
Was this helpful?
Yes
“I have very recently moved into an apartment with my ......”
5 Star Review
Sep 05,2012
By:
'Heather'
Sep 05,2012
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
I have very recently moved into an apartment with my partner and have to say that the service I received from Hamptons International was absolutely brilliant. They were and still continue to be an absolute pleasure to talk to, and have provided an excellent service. ...
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2
people found
this helpful
Was this helpful?
Yes
“Superb, honest, service. Following an appalling experience with the local ......”
5 Star Review
Aug 21,2012
By:
'sussexland'
Aug 21,2012
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Landlord)
Postcode:
2
people found
this helpful
Superb, honest, service. Following an appalling experience with the local Savills branch, the rental team at Hamptons saved the day. Mel, Nick and Paul are a fantastic, dedicated team. They were a joy to deal with. Proactive and efficient they managed to let my property ...
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2
people found
this helpful
Was this helpful?
Yes
“Very disappointing service. The Sales team, especially the Manager promised ......”
1 Star Review
Aug 12,2012
By:
'Sav'
Aug 12,2012
Branch: London, 48 Turnham Green Terrace
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 48 Turnham Green Terrace
Sales (Prospective customer)
Postcode:
7
people found
this helpful
Very disappointing service. The Sales team, especially the Manager promised the candidate they were putting forward to puchase our property was fully versed on what our lease and co freehold property details entailed. They were given a copy of our lease and co-freehold shares. Hamptons ...
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What agent could do to change your mind?
Listened fully to our requests as the vendor at the start of the process. Don't lie.
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes
“During the two years I was a tenant in my ......”
5 Star Review
Aug 06,2012
By:
'Sarah'
Aug 06,2012
Branch: Haywards Heath, 28 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Haywards Heath, 28 The Broadway
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
During the two years I was a tenant in my property, I had two fantastic staff members who both dealt with my flat at different times during my stay. Both Mel and Linda always provided helpful information at all times. They both responded quickly to ...
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4
people found
this helpful
Was this helpful?
Yes