“Terrible company, huge bills and no work done at all, ......”
1 Star Review
Jan 12,2017
By:
'Nathan'
Jan 12,2017
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH48
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH48
17
people found
this helpful
Terrible company, huge bills and no work done at all, such a huge scam and they wonder why people don't want to pay them, trying to charge me £1400 a year for a hoover and garden even tho I don't have a garden...
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Comment on agent fees
Bad fees
17
people found
this helpful
Was this helpful?
Yes
“If I saw Hacking and Paterson in a home report ......”
1 Star Review
Oct 01,2016
By:
'12.45-2'
Oct 01,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G12
32
people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
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Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
32
people found
this helpful
Was this helpful?
Yes
“If I could give a minus review I would. I ......”
1 Star Review
Sep 14,2016
By:
'Lesley'
Sep 14,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: Yes
Postcode: KA3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: KA3
25
people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. ...
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Comment on agent fees
Paying extortionate fees for absolutely nothing.
25
people found
this helpful
Was this helpful?
Yes
“Never in my existence have I ever met more corrupt, ......”
1 Star Review
May 28,2016
By:
'Simon'
May 28,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: FK6
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: FK6
19
people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can ...
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What agent could do to change your mind?
Legal Extortion
Attached Filesnbsp;
Comment on agent fees
Legal Extortion
19
people found
this helpful
Was this helpful?
Yes
“Absolutely terrible service accompanied by huge monthly bills. HP are ......”
1 Star Review
Mar 07,2016
By:
'AO'
Mar 07,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: G12
16
people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
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Comment on agent fees
Very high
16
people found
this helpful
Was this helpful?
Yes
“Absolutely abysmal. They have been our factors since 2007. Throughout this ......”
1 Star Review
Feb 26,2016
By:
'Brian'
Feb 26,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: ML3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: ML3
24
people found
this helpful
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work.
They rip us off at every opportunity. Over £115 to replace a couple of lightbulbs. Over £1000 ...
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What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Attached Filesnbsp;
Comment on agent fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
24
people found
this helpful
Was this helpful?
Yes
“I concur with all previous poor reviews of this company, ......”
1 Star Review
Feb 25,2016
By:
'Andy'
Feb 25,2016
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our estate
Would you recommend?: No
Postcode: G69
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our estate
Postcode: G69
16
people found
this helpful
I concur with all previous poor reviews of this company, they are a real problem. They regularly itemise exorbitant fees for works which I can't see having ever been carried out, with grass cutting the only exception. Christ, if I can make over £1000 to cut 3 ...
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What agent could do to change your mind?
Despicable.
Attached Filesnbsp;
Comment on agent fees
Despicable.
16
people found
this helpful
Was this helpful?
Yes
“*HACKING AND PATERSON, lives off individuals who have never personally ......”
1 Star Review
Dec 17,2015
By:
'John'
Dec 17,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Rent PCM: £750
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Rent PCM: £750
Postcode: G12
22
people found
this helpful
*
HACKING AND PATERSON, lives off individuals who have never personally subscribed to ever work with them, but are tied to them through a common tenant policy.
They capitalise on this fact with BULLYING TACTICS, shoddy workmanship, manufactured bills for un-required works and ultimately threatening letters.
...
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What agent could do to change your mind?
Go out of business..unfortunately I can find nothing positive to say about this agent.
Attached Filesnbsp;
22
people found
this helpful
Was this helpful?
Yes
“Hacking and Paterson are as useless as a bare wall..... ......”
1 Star Review
Nov 30,2015
By:
'Vik'
Nov 30,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Rent PCM: £265
Would you recommend?: No
Postcode: G605
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Rent PCM: £265
Postcode: G605
15
people found
this helpful
Hacking and Paterson are as useless as a bare wall..... a bare wall is in fact better. Their timescales are ridiculous, a communal aerial WILL NOT BE FIXED so I have no choice than pay for virgin, their services are terrible, the staff are useless ...
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15
people found
this helpful
Was this helpful?
Yes
“This company is a disgusting waste of time,they manage ......”
1 Star Review
Nov 23,2015
By:
'unhappy'
Nov 23,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: PA1
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: PA1
16
people found
this helpful
This company is a disgusting waste of time,they manage my building ALLEGEDLY,all they do is get ridiculous quotes for jobs that need done,charge us extortionate fees for doing nothing,also the little man i deal with has this ridiculous rule of not ...
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16
people found
this helpful
Was this helpful?
Yes
“Expensive and incompetent. They fail to complete requested works. Only ......”
1 Star Review
Nov 16,2015
By:
'Anon'
Nov 16,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Sold price: £60000
Would you recommend?: No
Postcode: G44
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Sold price: £60000
Postcode: G44
14
people found
this helpful
Expensive and incompetent. They fail to complete requested works. Only use contractors who are available during working hours so if you have an issue outside those hours you are screwed....
read full review
Comment on agent fees
One of the most expensive.
14
people found
this helpful
Was this helpful?
Yes
“Hacking & Paterson either don't do the neccessary repairs or do ......”
1 Star Review
Oct 03,2015
By:
'Partick'
Oct 03,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: G11
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Tenant)
Rent PCM: £600
Postcode: G11
17
people found
this helpful
Hacking & Paterson either don't do the neccessary repairs or do such a shoddy job that the work ends up needing to be redone within a few months - the back gate has had to be replaced at least 5 times since I moved here. Most of ...
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17
people found
this helpful
Was this helpful?
Yes
“I don't deal that much with the factor directly, however, ......”
5 Star Review
Sep 10,2015
By:
'Graham'
Sep 10,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: Yes
Postcode: G776
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G776
7
people found
this helpful
I don't deal that much with the factor directly, however, our neighbours on the ground floor (Mr & Mrs Brotherhood), started doing small tasks around our cul-de-sac of blocks 14-17 to look after the area, on a neighbourly basis. I know having spoken with them that ...
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7
people found
this helpful
Was this helpful?
Yes
“Last year our Burnwood Court Residents Association (1982) folded because of ......”
4 Star Review
Aug 24,2015
By:
'Burnwood'
Aug 24,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our estate
Would you recommend?: Yes
Postcode: G77
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our estate
Postcode: G77
5
people found
this helpful
Last year our Burnwood Court Residents Association (1982) folded because of lack of interest. My wife and I were members and office bearers of the BCOA for over 20 years. In January this year I started doing small tasks around our cul-de-sac of blocks 14-17 to look ...
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5
people found
this helpful
Was this helpful?
Yes
“Absolutely useless as factors and charge a fortune for doing ......”
1 Star Review
Aug 24,2015
By:
'Maria'
Aug 24,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G12
12
people found
this helpful
Absolutely useless as factors and charge a fortune for doing not very much. Very rude. Service is terrible. I struggle to comprehend how they are still managing to go on with the poor quality of service they provide. Even one star is one too many ...
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12
people found
this helpful
Was this helpful?
Yes
“Useless and expensive - they avoid phonecalls, ignore emails, try ......”
1 Star Review
Aug 22,2015
By:
'ng9311'
Aug 22,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Sold price: £125000
Would you recommend?: No
Postcode: G11
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Sold price: £125000
Postcode: G11
10
people found
this helpful
Useless and expensive - they avoid phonecalls, ignore emails, try to get rid of the problems by passing it on to someone else. I've had sewage back-ups and piping issues ever since we moved to Glasgow Harbour and it's taken me 8 weeks so far and ...
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10
people found
this helpful
Was this helpful?
Yes
“I am a home owner and Hacking &Patterson have been ......”
1 Star Review
Jul 11,2015
By:
'U'
Jul 11,2015
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Sold price: £10000
Would you recommend?: No
Postcode: PA19
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Sold price: £10000
Postcode: PA19
11
people found
this helpful
I am a home owner and Hacking &Patterson have been in charge of "factoring" the property. I use the term very loosely as they have done nothing more than charge a high rate for almost no service. they have gardeners who certainly no nothing or ...
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11
people found
this helpful
Was this helpful?
Yes
“Dear sirs,I am at my wits end with this ......”
1 Star Review
Nov 10,2014
By:
'Alan'
Nov 10,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G4
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Tenant)
Postcode: G4
9
people found
this helpful
Dear sirs,
I am at my wits end with this management company I just can't believe how I've been treated when complaining to them.
I had roofers come to my property last week as was getting a lot of rain.
Firstly I had to wait 3 ...
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What agent could do to change your mind?
Factor not interested
Attached Filesnbsp;
9
people found
this helpful
Was this helpful?
Yes
“The owners of our properties have voted to remove Hacking & ......”
1 Star Review
Sep 14,2014
By:
'Heather'
Sep 14,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Sold price: £80000
Would you recommend?: No
Postcode: ML3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Sold price: £80000
Postcode: ML3
18
people found
this helpful
The owners of our properties have voted to remove Hacking & Paterson as our factor, lawfully and in line with the conditions of the title deeds and found a much fairer, cheaper and altogether better service which we intend to employ. they have bullied and attempted ...
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What agent could do to change your mind?
At this stage - nothing. I have raised a complaint and would be happy to never have to deal with them again.
Attached Filesnbsp;
18
people found
this helpful
Was this helpful?
Yes
“Absolutely horrendous service with ridiculous costs which they can't explain ......”
1 Star Review
Sep 12,2014
By:
'Gillian'
Sep 12,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH6
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Postcode: EH6
9
people found
this helpful
Absolutely horrendous service with ridiculous costs which they can't explain most of the time. We are in Ireland had to put our trust in them managing a property in Ireland but know through continuous problems with them that they are charging for things that haven't ...
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What agent could do to change your mind?
Been honest
Attached Filesnbsp;
9
people found
this helpful
Was this helpful?
Yes
“Hacking and Paterson have been taking money from us for 5 ......”
1 Star Review
Aug 25,2014
By:
'Mugged'
Aug 25,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: PA2
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: PA2
11
people found
this helpful
Hacking and Paterson have been taking money from us for 5 years. In that time,,I don't know of anything they have done, we always end up organising work ourselves, which is probably just as well, since there is no tendering process; it just automatically goes ...
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What agent could do to change your mind?
Absolutely nothing
Attached Filesnbsp;
11
people found
this helpful
Was this helpful?
Yes
“I live in housing estate in Kilmarnock. Everyone in our ......”
1 Star Review
Jul 17,2014
By:
'Anonymous'
Jul 17,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: KA3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: KA3
15
people found
this helpful
I live in housing estate in Kilmarnock. Everyone in our estate pays 4 times a year for the 'services' of Hacking and Paterson. We have 1 small children's play area and a very small grassed area. I never see Hacking and Paterson maintaining our estate. The feature ...
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15
people found
this helpful
Was this helpful?
Yes
“I live at the Glasgow Harbour Development (been at the ......”
1 Star Review
May 13,2014
By:
'STrip'
May 13,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G116
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G116
19
people found
this helpful
I live at the Glasgow Harbour Development (been at the development for over a year now) and Hacking & Patterson have been the Property Managers Since the start! They are useless! Scrap that! I mean they are totally useless liers, theives and not fit for purpose!
...
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What agent could do to change your mind?
Absolutely Nothing! They've shown there true colours time and time again!
Attached Filesnbsp;
19
people found
this helpful
Was this helpful?
Yes
“Terrible terrible terrible! We attended a residents meeting this week ......”
1 Star Review
Apr 13,2014
By:
'Monsoond'
Apr 13,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G66
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G66
13
people found
this helpful
Terrible terrible terrible!
We attended a residents meeting this week where the "property manager" was unable to answer the majority of our questions. The two men from H&P couldn't have came across anymore disinterested if they tried.
We have also been getting ripped off ...
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What agent could do to change your mind?
Started doing what they were being paid to do and not robbing us blind.
Attached Filesnbsp;
13
people found
this helpful
Was this helpful?
Yes
“Since moving into our flat last year we have nothing ......”
1 Star Review
Mar 26,2014
By:
'Emma'
Mar 26,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: G759
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Tenant)
Postcode: G759
12
people found
this helpful
Since moving into our flat last year we have nothing but sky high bills for apparently nothing and chasing our tails for them to deal with extremely important issues such as fractures in the walls!
Nothing but terrible service and cheeky defensive staff members who ...
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12
people found
this helpful
Was this helpful?
Yes
“We have been factored by H&P since day one. ......”
1 Star Review
Mar 12,2014
By:
'Westender,'
Mar 12,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Postcode: G12
13
people found
this helpful
We have been factored by H&P since day one. They are terrible - whenever questioned there is never a direct answer, when written to, they are as evasive as politicians. They were the appointed factor when the Estate was built in 1998. The statements are ...
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13
people found
this helpful
Was this helpful?
Yes
“A disgrace to their profession. Their lack of itemised accounts ......”
1 Star Review
Jan 26,2014
By:
'M.'
Jan 26,2014
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Accounts
Would you recommend?: No
Postcode: G11
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Accounts
Postcode: G11
11
people found
this helpful
A disgrace to their profession. Their lack of itemised accounts left me wondering what was being hidden or omitted. Given the choice between a Hacking and Paterson factored property and an other, I would definitely choose the other....
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What agent could do to change your mind?
A disgrace to their profession. Their lack of itemised accounts left me wondering what was being hidden or omitted. Given the choice between a Hacking and Paterson factored property and an other, I would definitely choose the other.
Attached Filesnbsp;
11
people found
this helpful
Was this helpful?
Yes
“Avoid * at all cost they are only interested in taking ......”
1 Star Review
Nov 26,2013
By:
'Go*H&P'
Nov 26,2013
Branch: Edinburgh, 103 East London Street
Services: They manage our estate
Would you recommend?: No
Postcode: EH
Branch: Edinburgh, 103 East London Street
They manage our estate
Postcode: EH
13
people found
this helpful
Avoid * at all cost they are only interested in taking your cash. They send invoices for work that has never been done or if it has the price is eye watering. They take an age to resolve any problems you have be it with a ...
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13
people found
this helpful
Was this helpful?
Yes
“Hacking and Paterson have provided an appalling service despite the ......”
1 Star Review
Nov 26,2013
By:
'Eileen'
Nov 26,2013
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: G73
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: G73
11
people found
this helpful
Hacking and Paterson have provided an appalling service despite the level of funds taken for what they describe as "property management fees". They are supposed to act on the behalf of owners which I feel should be in our best interests. Yet they carry out ...
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11
people found
this helpful
Was this helpful?
Yes
“Grossly overcharge for shoddy workCharge for work that tenants haven't ......”
1 Star Review
Nov 18,2013
By:
'Disgruntled'
Nov 18,2013
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G11
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Postcode: G11
10
people found
this helpful
Grossly overcharge for shoddy work
Charge for work that tenants haven't authorised with no evidence it has been completed
Suspiciously 'tender' work out to be somehow always taken on by the same people 'Hugh Scott and Builders'
Commission work to be done such as retiling, ...
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10
people found
this helpful
Was this helpful?
Yes