“Worst firm in Scotland - awful...”
1 Star Review
Apr 07,2019
By:
'idemandarefund'
Apr 07,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G12
13
people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
13
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“How to terminate H&P...”
1 Star Review
Mar 28,2019
By:
'Thomas'
Mar 28,2019
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH17
20
people found
this helpful
I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with.
I just managed to get rid of them. Here is how:
1. Create a "mandate of termination" saying:
"Based on Section 4 of the Tenements (Scotland) ...
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Comment on agent fees
Extorsion
20
people found
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5 Star Review
Mar 27,2019
By:
'alister'
Mar 27,2019
Branch: Edinburgh, 103 East London Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: FK3
Branch: Edinburgh, 103 East London Street
Lettings (as a Tenant)
Postcode: FK3
1
people found
this helpful
I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister ...
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Comment on agent fees
good
1
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1 Star Review
Mar 22,2019
By:
'Fergus.'
Mar 22,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: G64
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: G64
3
people found
this helpful
HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for ...
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Comment on agent fees
Bad.
3
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1 Star Review
Mar 01,2019
By:
'unhappy'
Mar 01,2019
Branch: Edinburgh, 103 East London Street
Services: Property Management
Would you recommend?: No
Postcode: EH
Branch: Edinburgh, 103 East London Street
Property Management
Postcode: EH
1
people found
this helpful
the single worst property management firm in scotland i would imagine based on my experience.
our allocated property manager left the firm, but get this - no one told us for 3 months!
the services went down the toilet and messages weren't responded to. i felt ...
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Comment on agent fees
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place.
they were always very good at generating invoices i'll say that for them!
1
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1 Star Review
Mar 01,2019
By:
'unhappy'
Mar 01,2019
Branch: Edinburgh, 103 East London Street
Services: Property Management
Would you recommend?: No
Postcode: EH
Branch: Edinburgh, 103 East London Street
Property Management
Postcode: EH
4
people found
this helpful
the single worst property management firm in scotland i would imagine based on my experience.
our allocated property manager left the firm, but get this - no one told us for 3 months!
the services went down the toilet and messages weren't responded to. i felt ...
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Comment on agent fees
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place.
they were always very good at generating invoices i'll say that for them!
4
people found
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1 Star Review
Feb 11,2019
By:
'Paul'
Feb 11,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G31/
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Postcode: G31/
7
people found
this helpful
We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each ...
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Comment on agent fees
BAD
7
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“Theives, cowboys and rip off merchants. GET RID ASAP!...”
1 Star Review
Nov 30,2018
By:
'HP'
Nov 30,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA4
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Tenant)
Postcode: PA4
11
people found
this helpful
If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists!
They were the chosen factors when I moved into my development some time ago and they are ...
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Comment on agent fees
Scandalous. Don’t know how they can justify their extortionate fees. Don’t know how they can live with themselves either. Theives!
11
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“DISFRACEFUL SCAM MERCHANT...”
1 Star Review
Sep 14,2018
By:
'UNLAWFUL'
Sep 14,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: ML6
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: ML6
7
people found
this helpful
These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are ...
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Comment on agent fees
Rediculous is an understatement
7
people found
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1 Star Review
Aug 24,2018
By:
'G41'
Aug 24,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: G41
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: G41
11
people found
this helpful
Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 âprivate repairâ bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ...
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11
people found
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1 Star Review
Jul 16,2018
By:
'Mike'
Jul 16,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: G42
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: G42
12
people found
this helpful
Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily ...
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12
people found
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1 Star Review
Jun 28,2018
By:
'ripped'
Jun 28,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Sold price: £130000
Would you recommend?: No
Postcode: ML11
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Sold price: £130000
Postcode: ML11
10
people found
this helpful
this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my ...
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Comment on agent fees
shocking its theft at best
10
people found
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5 Star Review
May 02,2018
By:
'JKalisz'
May 02,2018
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH6
2
people found
this helpful
No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and decay....
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Comment on agent fees
Expensive, but that seems to be the norm in Edinburgh.
2
people found
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“a scamming company only think to rip off honest home owners...”
1 Star Review
Apr 25,2018
By:
'philippe'
Apr 25,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Sales (as a Vendor)
Sold price: £28000
Would you recommend?: No
Postcode: PA1
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Sales (as a Vendor)
Sold price: £28000
Postcode: PA1
6
people found
this helpful
the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud.
h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely nothing,*.i ...
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Comment on agent fees
a rip off,stealing money from owners by any means as much as possible
6
people found
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“Have just received my final bill and feel as if ......”
1 Star Review
Feb 24,2018
By:
'SCAMMED'
Feb 24,2018
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our estate
Would you recommend?: No
Postcode: G82
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our estate
Postcode: G82
19
people found
this helpful
Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of £40-£45 on the basis that my original deposit was £50 and ...
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Comment on agent fees
Totally appalling - final fee can not be justified and NEVER thought they were value for money!
19
people found
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“Wish I'd read these reviews before our estate employed them ......”
1 Star Review
Jan 13,2018
By:
'catwoman'
Jan 13,2018
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH17
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH17
10
people found
this helpful
Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They ...
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Comment on agent fees
Very expensive
10
people found
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“Absolute rip off merchants, only wanting to see how much ......”
1 Star Review
Dec 19,2017
By:
'Ackeygraham'
Dec 19,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G14
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G14
13
people found
this helpful
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer!
Now sold our flat and settled the so called final bill, they have managed to wangle a fee to take ...
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Comment on agent fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
13
people found
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“Very dissatisfied with this firm. The contractors they appoint are ......”
1 Star Review
Sep 09,2017
By:
'Charlie_999'
Sep 09,2017
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: N/A
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: N/A
23
people found
this helpful
Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record.
After I left, the remaining owners moved to a new firm who have turned the place around - it tells you ...
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Comment on agent fees
Too expensive for what you get especially when the service is poor.
23
people found
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“Terrible service blaming others. Responses via email takes weeks. Only ......”
1 Star Review
Sep 02,2017
By:
'Meadowbank'
Sep 02,2017
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH7
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH7
13
people found
this helpful
Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all costs....
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Comment on agent fees
Fees are extortionate but then again factor fees ain’t cheap !
13
people found
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“Useless bunch *. I have no common ground at my property, ......”
1 Star Review
Jun 16,2017
By:
'Rip'
Jun 16,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: G69
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Sales (as a Buyer)
Postcode: G69
22
people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (...
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Comment on agent fees
Rip off
22
people found
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“If you can get them to answer the phone, they ......”
1 Star Review
Jun 07,2017
By:
'Rob'
Jun 07,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G200
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G200
18
people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ...
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18
people found
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“Utter thieves!Hacking and Patterson are the sort of *Factors ......”
1 Star Review
May 22,2017
By:
'ripped'
May 22,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Sold price: £115000
Would you recommend?: Yes
Postcode: ML5
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Sold price: £115000
Postcode: ML5
19
people found
this helpful
Utter thieves!
Hacking and Patterson are the sort of *Factors that gets everyone a bad name.
Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through ...
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Comment on agent fees
Nothing good can be said about these robbing cowboys
19
people found
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“Terrible. Years of bad service, suspicious charges, work not done ......”
1 Star Review
May 16,2017
By:
'Disgruntled'
May 16,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G3
18
people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking.
We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack ...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
18
people found
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“This company is the WORST factor I have come across, ......”
1 Star Review
Apr 30,2017
By:
'Landlord'
Apr 30,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Landlord)
Postcode: G12
14
people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue ...
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Comment on agent fees
Overcharging, do nothing for their money.
14
people found
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“Horrible, nasty company that overcharge for the exceptionally poor service ......”
1 Star Review
Apr 26,2017
By:
'Fettes'
Apr 26,2017
Branch: Edinburgh, 103 East London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH36
Branch: Edinburgh, 103 East London Street
Lettings (as a Tenant)
Postcode: EH36
14
people found
this helpful
Horrible, nasty company that overcharge for the exceptionally poor service that they provide.
I sold my flat to be rid of these horrendous people...
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Comment on agent fees
Excessive, immoral and unjustifiable fees.
14
people found
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“Disaster of a company how on earth is it still ......”
1 Star Review
Feb 24,2017
By:
'YOGI'
Feb 24,2017
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH4
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH4
16
people found
this helpful
Disaster of a company how on earth is it still in business??? Oh yeah they overcharge constantly and save money by not doing the jobs they charge for. I am selling my flat just to get away from them....
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16
people found
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“Worst company ever total joke! Paying ground maintenance fees and ......”
1 Star Review
Feb 23,2017
By:
'Madeline'
Feb 23,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: DG1
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: DG1
17
people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also ...
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Comment on agent fees
Robbers
17
people found
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“When it is necessary to contact the office I receive ......”
5 Star Review
Jan 27,2017
By:
'Neil'
Jan 27,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our estate
Would you recommend?: Yes
Postcode: G77
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our estate
Postcode: G77
3
people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
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Comment on agent fees
Good
3
people found
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“The most incompetent and dishonest company I have ever encountered. ......”
1 Star Review
Jan 23,2017
By:
'Christine'
Jan 23,2017
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: G12
23
people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed ...
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23
people found
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“45 quarterly charge, 75 charge when you move. Unable to issue final ......”
1 Star Review
Jan 21,2017
By:
'Craig'
Jan 21,2017
Services: They are our factor
Would you recommend?: No
Postcode: G12
They are our factor
Postcode: G12
14
people found
this helpful
45 quarterly charge, 75 charge when you move. Unable to issue final statements until 6 months after, deposit money is used to cover charges invoiced weeks after the sale date, and they request a 200 retention from your solicitors. They are unable to apportion an annual charge into the ...
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Comment on agent fees
I'm sure someone must be benefitting, somewhere. It is certainly not the home owners
14
people found
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