Hacking & Paterson
1.4/5, 130 reviews
13% recommended
0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £28,000 £300,000
Lettings 50% 33% £265 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 15 2 8 0 1 0 1 14 88
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Hacking & Paterson Branches (view all 2)

“Worst firm in Scotland - awful...”

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Apr 07,2019
Minithumbdown
By: 'idemandarefund'
Apr 07,2019
13 people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
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By: Margaret Jones
Sep 05, 2020
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Hacking and Paterson have recently been trying to bribe our development to return to them as former clients. I would rather stick needles in my eyes than do this. A former review described them as gangsters. How they are getting away with their terrible service at such high costs I shall never know. Beware, you have been warned ...

“How to terminate H&P...”

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Mar 28,2019
Minithumbup
By: 'Thomas'
Mar 28,2019
20 people found
this helpful
I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) ...
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Comment on agent fees
Extorsion
Was this helpful? Yes

“mr alister kelly...”

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Mar 27,2019
Minithumbup
By: 'alister'
Mar 27,2019
1 people found
this helpful
I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister ...
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Comment on agent fees
good
Was this helpful? Yes
By: Lesley Rankin
Mar 27, 2019
View all comments (1)
Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. I would like to pass on your praise to the appropriate member of our team and would appreciate if you can email me at [email protected] with details of who provided you with great service. Kind Regards Lesley Rankin Custo ...

“Robbers...”

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Mar 22,2019
Minithumbdown
Alan
By: 'Fergus.'
Mar 22,2019
3 people found
this helpful
HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for ...
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Comment on agent fees
Bad.
Was this helpful? Yes
By: Jamie Elder
Mar 27, 2019
View all comments (1)
Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these matters very seriously. Unfortunately, without details of the relevant property concerned, I cannot locate any record of a customer experience fitting the comments in your review. If you are, or were, a customer of ours, I would like to investigate, and resolve your concerns and would ask that you e ...

“hopeless...”

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Mar 01,2019
Minithumbdown
By: 'unhappy'
Mar 01,2019
1 people found
this helpful
the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt ...
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Comment on agent fees
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!
Was this helpful? Yes
By: Barrie Reid
Oct 21, 2021
View all comments (2)
I am an investigative journalist in contact with a group of residents whose factor is H&P. I would like to meet with you and discuss your experience with H&P. I can be contacted at: [email protected] ...

“hopeless...”

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Mar 01,2019
Minithumbdown
By: 'unhappy'
Mar 01,2019
4 people found
this helpful
the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt ...
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Comment on agent fees
the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!
Was this helpful? Yes

“THIEFS...”

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Feb 11,2019
Minithumbdown
Colin
By: 'Paul'
Feb 11,2019
7 people found
this helpful
We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each ...
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Comment on agent fees
BAD
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“Theives, cowboys and rip off merchants. GET RID ASAP!...”

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Nov 30,2018
Minithumbdown
Barry
By: 'HP'
Nov 30,2018
11 people found
this helpful
If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists! They were the chosen factors when I moved into my development some time ago and they are ...
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Comment on agent fees
Scandalous. Don’t know how they can justify their extortionate fees. Don’t know how they can live with themselves either. Theives!
Was this helpful? Yes
By: Barrie Reid
Oct 21, 2021
View all comments (1)
I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss your history with H&P. I can be contacted at: [email protected] ...

“DISFRACEFUL SCAM MERCHANT...”

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Sep 14,2018
Minithumbdown
By: 'UNLAWFUL'
Sep 14,2018
7 people found
this helpful
These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are ...
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Comment on agent fees
Rediculous is an understatement
Was this helpful? Yes
By: Barrie Reid
Oct 21, 2021
View all comments (1)
I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet with you and hear your story. I can be contacted at: [email protected] ...

“Shocking...”

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Aug 24,2018
Minithumbdown
By: 'G41'
Aug 24,2018
11 people found
this helpful
Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 “private repair” bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ...
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Was this helpful? Yes
By: Barrie Reid
Oct 21, 2021
View all comments (1)
I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet with you and hear your experiences with H&P. I can be contacted at: [email protected] ...

“Scam Merchants...”

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Jul 16,2018
Minithumbdown
By: 'Mike'
Jul 16,2018
12 people found
this helpful
Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily ...
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Was this helpful? Yes
By: Rosalind Boyd
Aug 07, 2018
View all comments (1)
Agree. Final quarterly fees £354 instead of £250 which is bad enough. They also added on £70 to finalise our bill!. Over £400. Guess what our deposit of £250. Hardly saw any of it. ...

“con man...”

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Jun 28,2018
Minithumbdown
Alasdair
By: 'ripped'
Jun 28,2018
10 people found
this helpful
this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my ...
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Comment on agent fees
shocking its theft at best
Was this helpful? Yes

“Not a bad word....”

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May 02,2018
Minithumbup
By: 'JKalisz'
May 02,2018
2 people found
this helpful
No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and decay....
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Comment on agent fees
Expensive, but that seems to be the norm in Edinburgh.
Was this helpful? Yes

“a scamming company only think to rip off honest home owners...”

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Apr 25,2018
Minithumbdown
By: 'philippe'
Apr 25,2018
6 people found
this helpful
the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud. h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely nothing,*.i ...
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Comment on agent fees
a rip off,stealing money from owners by any means as much as possible
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By: Maggie
May 02, 2018
View all comments (1)
The most untrustworthy company I have never known. Favour contractors more than the client. Keep clear!!! ...

“Have just received my final bill and feel as if ......”

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Feb 24,2018
Minithumbdown
By: 'SCAMMED'
Feb 24,2018
19 people found
this helpful
Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of £40-£45 on the basis that my original deposit was £50 and ...
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Comment on agent fees
Totally appalling - final fee can not be justified and NEVER thought they were value for money!
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By: Karen
Jun 13, 2022
View all comments (3)
Just received a final bill. Like everyone else paid a deposit of £100.00. Paid every account on time for the past 14 years. I have just received my final bill and have been charged £200 apportionment fee. Seriously this is a joke. Hacking & Paterson barely maintained our estate and certainly NEVER maintained the common ground behind our fence. How do these factors get away with this. Never mentioned this when we bought the house 14 years ago when we paid the deposit. What they did say ...

“Wish I'd read these reviews before our estate employed them ......”

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Jan 13,2018
Minithumbdown
By: 'catwoman'
Jan 13,2018
10 people found
this helpful
Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They ...
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Comment on agent fees
Very expensive
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By: Barrie Reid
Oct 21, 2021
View all comments (1)
I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet to hear of your experience. I can be contacted at: [email protected] ...

“Absolute rip off merchants, only wanting to see how much ......”

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Dec 19,2017
Minithumbdown
By: 'Ackeygraham'
Dec 19,2017
13 people found
this helpful
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer! Now sold our flat and settled the so called final bill, they have managed to wangle a fee to take ...
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Comment on agent fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
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“Very dissatisfied with this firm. The contractors they appoint are ......”

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Sep 09,2017
Minithumbdown
By: 'Charlie_999'
Sep 09,2017
23 people found
this helpful
Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you ...
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Comment on agent fees
Too expensive for what you get especially when the service is poor.
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“Terrible service blaming others. Responses via email takes weeks. Only ......”

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Sep 02,2017
Minithumbdown
By: 'Meadowbank'
Sep 02,2017
13 people found
this helpful
Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all costs....
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Comment on agent fees
Fees are extortionate but then again factor fees ain’t cheap !
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“Useless bunch *. I have no common ground at my property, ......”

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Jun 16,2017
Minithumbdown
By: 'Rip'
Jun 16,2017
22 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (...
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Comment on agent fees
Rip off
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By: Mark
Jun 23, 2017
View all comments (1)
Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...

“If you can get them to answer the phone, they ......”

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Jun 07,2017
Minithumbdown
By: 'Rob'
Jun 07,2017
18 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ...
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“Utter thieves!Hacking and Patterson are the sort of *Factors ......”

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May 22,2017
Minithumbup
By: 'ripped'
May 22,2017
19 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through ...
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Comment on agent fees
Nothing good can be said about these robbing cowboys
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“Terrible. Years of bad service, suspicious charges, work not done ......”

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May 16,2017
Minithumbdown
By: 'Disgruntled'
May 16,2017
18 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack ...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
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By: Thomas
Feb 05, 2018
View all comments (1)
If you have an overall majority, you need to write to them with the signatories of all the owners (not tenants) and instruct them that under the terms and conditions of your Title Deeds you have elected to dismiss their services. Govan Law Centre has a template you can use to write the letter and remove them, it comes under the Tenement Act, use it - I did and we sacked Hacking and Paterson but had pre-arranged to transfer to a social housing landlord who also branched out to Property Managemen ...

“This company is the WORST factor I have come across, ......”

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Apr 30,2017
Minithumbdown
Alasdair
By: 'Landlord'
Apr 30,2017
14 people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue ...
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Comment on agent fees
Overcharging, do nothing for their money.
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“Horrible, nasty company that overcharge for the exceptionally poor service ......”

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Apr 26,2017
Minithumbdown
By: 'Fettes'
Apr 26,2017
14 people found
this helpful
Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous people...
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Comment on agent fees
Excessive, immoral and unjustifiable fees.
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“Disaster of a company how on earth is it still ......”

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Feb 24,2017
Minithumbdown
By: 'YOGI'
Feb 24,2017
16 people found
this helpful
Disaster of a company how on earth is it still in business??? Oh yeah they overcharge constantly and save money by not doing the jobs they charge for. I am selling my flat just to get away from them....
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“Worst company ever total joke! Paying ground maintenance fees and ......”

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Feb 23,2017
Minithumbdown
By: 'Madeline'
Feb 23,2017
17 people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also ...
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Comment on agent fees
Robbers
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“When it is necessary to contact the office I receive ......”

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Jan 27,2017
Minithumbup
Gordon
By: 'Neil'
Jan 27,2017
3 people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
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Comment on agent fees
Good
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By: Ross
Nov 09, 2017
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Mr Young lied to me and then when I asked to make a formal complaint. He said "no problem, you just write to ME and I will deal with it" I pointed out that there was no Wayne should be dealing with complaints made against him and that he would surely just put my letter in the bin. He then said "I can not predict on how I will deal with it" I was left speechlees! ...

“The most incompetent and dishonest company I have ever encountered. ......”

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Jan 23,2017
Minithumbdown
By: 'Christine'
Jan 23,2017
23 people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed ...
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By: Linda
May 22, 2017
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Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant I'm going to get this back! They have also informed us the money they owe us won't be paid until August!! Our estate was once charged £70 for moving a dead bird!!! How are they getting away with this? Who regulates them? Furious 😡 ...

“45 quarterly charge, 75 charge when you move. Unable to issue final ......”

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Jan 21,2017
Minithumbdown
By: 'Craig'
Jan 21,2017
14 people found
this helpful
45 quarterly charge, 75 charge when you move. Unable to issue final statements until 6 months after, deposit money is used to cover charges invoiced weeks after the sale date, and they request a 200 retention from your solicitors. They are unable to apportion an annual charge into the ...
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Comment on agent fees
I'm sure someone must be benefitting, somewhere. It is certainly not the home owners
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By: stephanie scarff
Jan 23, 2017
View all comments (1)
Thoroughly agree with every word in this review,we have been trying to get roof repairs sorted for 6 years,and have been billed a fortune along the way for sub standard work by their "favourite contractors"The way this company operates is disgusting,and the most unhelpful, useless contact I have had is with the "property manager",which says it all ...
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