View all comments (2) What a refreshing change from the baseless complaints. ...

View all comments (1) Hi Manners I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected] ...

View all comments (1) Hi John I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected] ...

View all comments (5) The only reason you got a response as quickly as you did was because you called one of your investor guys, they made me an offer way below what my house is worth, even in this bad economy. I only agreed to the offer because I was told to do so by Andy so that I did'nt lose the buyer, as it would give me a chance to try and achieve the price that I can actually afford to sell at. ...

View all comments (3) This complaint is still ongoing. I have now completed 3 complaint letters and have escalated through the various local and now regional offices. I have finally received the complaint process for the property ombudsman so I am due to follow up shortly. It is certainly easier to withhold part of their fee than it is to reclaim it. The complaint responses I have received so far are pretty much in line with their general attitude, i.e. poor. They try and fob you off with poor excuses and many f ...

View all comments (1) Hi Furious I am sorry that you are unhappy with our approach and we would be happy to address your complaint if you wish to formalise it by emailing me at [email protected] ...

View all comments (1) As one of the gurantor of the other three occupants, I wish to apologise to the manager and staff at Camberwell. We are happy with how we were dealt with and even though it was not perfect at first you did do a lot to fix the problems. Sorry and please don't be offended rememebr they are for of us three of which are pretty happy with all at haart. Thank you to the manager especially. ...

View all comments (2) I guess this in why the lettings business is not best served by a large one size fits all approach - They are very good at getting your business - this is the least important area of the letting business - the aftercare and managment is! ...

View all comments (2) If you read between the lines this Anu chap appears to be a professional moaner. This kind of troublemaker will find anything to complain about. I'd take this review with a large pinch of salt if I were you. ...

View all comments (9) Well, it seems that there was a mistake on the bill. Accidentally overcharged by £24.00 for the part. Spoke to the guy who is supposed to be sorting it out and after I told him about it he claimed he had also spoken to him. (ok). Still no statement or explanation as to why the rent is being paid to us in bits and pieces. On another subject with them, they say debit card payments by the tenant take 4 days to reach their account so they ask them to pay 4 days before it is due. However they the ...

View all comments (1) Hi Peter I'm sorry to read that you have been unhappy with our Lettings divison. If you would llike us to investigate your complaint then please email the details to [email protected] ...

View all comments (1) I'm sorry to read that you have been unhappy with our Lettings divison and I hope that you have managed to resolve the issue that you have had. If you need any further help then please email the details to [email protected] ...

View all comments (1) Hi Never Again. I'm sorry to read that you have been unhappy with our Lettings divison. If you would llike us to investigate your complaint then please email the details to [email protected] ...

View all comments (2) Haart = horrendous agent filled with children doing adults jobs. I despise them and their high pressure tactics. Regulate the industry and kick out this type of agent. ...

View all comments (5) This is what Haart do. There value your property and quote a fee based on a % of the valuation. They don't actually explain this verbally, but it is actually a fixed fee and it is in the agreement so if you don't spot this when you sign you are stuck. The first you normally become aware of this is when you receive the schedule of fees once you have accepted an offer by which time it is too late to use your cooling of period. I tried to get Haart to provide evidence that they clearly communic ...

View all comments (4) I would agree, selling my house was ok (although no-one from haart was present when our buyer actually viewed). After the sale they couldn't care less, lied about contacting the buyer, sounded annoyed when I chased... I didn't hear anything from them for the last month of my sale, in the end my vendors agent did all the work. ...

View all comments (1) Hi Pigeonworrier. I am sorry that we got your requirements wrong, and I am particularly sorry if we have made a mistake regarding an offer you have not made. If you could email me your details to [email protected] I can look into this for you. ...

View all comments (1) Dear Peters. I would welcome the opportunity to look into this for you, if you would like to email me the details to [email protected]. ...

View all comments (3) Yes, I had the same experience as you had, when I tried to make a appointment to view a property on Chanbury Road, Wollaton, been told someone will ring me next Monday, but the phone call never come back, so feel very sorry to the seller of this house which your agent had failed to sell your house! ...

View all comments (5) Good point JJ and one that haartless needs to answer. Watch this space in a few years also when haartless moves again because the agent who is recieving plaudits right now will have the misfortune of having haartless as a vendor. Or will haartless rise to challenge and dispense with the need to instruct an agent and use the, clearly on display,superior and haughty attitude to perform more than a pefuctory service? ...

View all comments (2) They're not hand written notes its a handwritten font on a computer. We went away when we returned we had 3 letters saying 'we have good news'. When we put them together the writing was exactly the same. ...

View all comments (1) Dear Jimmy L. I'm sorry that you were disappointed with our complaints process. You can if you wish proceed to the Ombudsman and they will be able to investigate your complaint and decide whether our desicion was appropriate. We have made you an offer in recognition of your complaint and I am waiting to hear from you as to whether you wish to accept this. Many thanks, Melanie Smith. ...

View all comments (2) This experience sounds exactly the same as mine, also from an Essex branch! This one begins with a C! Though to be honest I thought they were a great team untill things went wrong (non payment of rent)... I guess all letting agents are best judged on their poor tenants... I.E. when they are not recieving a fee & only working to maintain thier reputation! ...

View all comments (4) I have only just discovered this website and was shocked to read such a scathing review. The Biggin Hill branch prides itself on doing the very best for it's customers and every effort is made to provide an excellent service and avoid any reason for a complaint. This issue was not raised to me personally and I feel offended something like this is allowed to remain on a website about my office. The young person that showed the property was new to the company but had been sufficiently ...

View all comments (4) Using Fabio's analogy...you go to Asda to buy some beans. You see a tin you like, and it's price 50p so you take it to the till, but at the checkout it rings up as ...

View all comments (1) Your complaint is a little convoluted but I would have thought any man or beast on this planet who had spent 42 days 'evacuating' would have to leave some kind of 'deposit.' ...

View all comments (1) Hi Rich. I'm sorry that you have felt our Ashford office to be rude and using pressure. If you would like to formalise your complaint to [email protected] then I will be able to investigate this for you. ...