View all comments (2) Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

View all comments (2) Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

View all comments (1) Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

View all comments (1) Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

View all comments (3) I never received a letter with regards to the offer, which I told them in no uncertain terms as not acceptable. The buyer has since sold another property through Haart and lied about us having contacted her to get a sale - a balant lie as we did not know her christian name only her surname and had no contact details. I received an invoice on 23rd novermber dated 8th november, i received the same inoivce today with the date changed to september 2010! have asked Mrs Boylan at Haart to investigate ...

View all comments (1) Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

View all comments (1) maria, it sounds like you were the lucky one. we are landlords and were taken to the cleaners by the same letting manager. they asked as to go in sign our contracts and our tenants would do the same. they then forged and changed bits in the contract and now we are locked in a years contract awith totally unsuitable tenants who cant even afford the rent. they are greedy pigs ...

View all comments (1) A cautionary tale for all, albeit the agent is legally obliged to put forward all offers to a vendor, how the offer is solicited is what defines this particular agent and their practices. The ratings don\'t make for good reading. Always remember that in this country, as opposed to Scotland, acceptance of an offer doesn\'t oblige or commit either party to conclude the sale. Even having something in writing is not worth the paper it\'s written on and thats specifically why agents need to exert ...

View all comments (1) Hi Monica. I am sorry that you have been unhappy with haart, and we of course must abide by a contract that was signed. If you would like me to look into this then please do send me an email to [email protected] ...

View all comments (3) I agree. They verbally agree a % based fee, but turn it into a fixed fee on the contract, but you don't notice the detail as you have been taken in by the verbal agreement. The fixed fee encouranges a whole host of bad practices from overvaluing the property to encouraging you to accept a lower valuation. I did complain, but after about 4 letters you get worn down by the process. I also looked at some of the ombudsman rulings and it looked like it was 50/50 as to whether they would of upheld ...

View all comments (1) Hi Coco Thanks for your review. We are currently looking into your complaint further to your recent email to us. ...

View all comments (1) Hi Janner_girl Thank you for your review, and I'm sorry that it was a less than positive experience for you. I would very much appreciate it if you could tell me the property address in confidence so we can address this issue. My email address is [email protected], thanks. ...

View all comments (1) Hi N I am sorry you have been unhappy with haart lettings. If you wish to make your complaint formal please email the details to [email protected] ...

View all comments (1) Hi The-one. I am sorry you have been unhappy with haart lettings. If you wish to make your complaint formal please email the details to [email protected] ...

View all comments (1) Hi CM I am sorry you have been unhappy with haart lettings. If you wish to make your complaint formal please email the details to [email protected] ...

View all comments (5) the guys at top are just as bad. we complained to them and they said they were satified with behaviour of their agent i.e. contract fielding, withholding of vital information, lying, threats you name and the people at the top are ok with that. shocking! ...

View all comments (1) Molka, what do you mean you 'bought' the house through haart? Do you mean you had an offer accepted or did you proceed to exchange? If it was the former then Haart did nothing wrong as a vendor is entitled to accept other offers right up until exchange of contracts. I understand this may have been upsetting for you but don't moan about the agent who was acting within the law, write to your local MP to get UK property law changed. ...

View all comments (4) I would like to add that this complaint was about events which happened from 2006. Monkey did submit a complaint and was provided with compensation, although we had already made a lower offer during the complaints process. Since this complaint there is a new manager but Lincoln remains the most successful office in our Company. I would like to assure you that customer service has greatly increased since Monkey's complaint. However, we think it's great that Monkey did follow the process as valuab ...

View all comments (3) I did indeed deal with the whole team. Living locally I'd often pop into the branch and can assure you they were all very helpful and professional. The only thing 'definately' (sic) bogus is your spelling. ...

View all comments (5) But lederhosen YOU accepted the offer. Unless the Haart boys held a gun to your head this is entirely your fault. ...

View all comments (2) Interesting. I'm currently having problems with the branch that I use on my first changeover of tenant - everything has been great for the last 3 years, but I'm now questionning their reliability, the value of a tenant's contract and what I actually pay them for. Going down the formal complaint route to see what it brings! ...

View all comments (4) Dear Melanie. Please ignore my comment from yesterday which is incorrect, I have asked the site to remove this. I can confirm that we did receive your email and I did acknowledge this to you. The Financial Services aspect has been referred and I am advised you have had an acknowledgement about this. We are currently looking at the Estate Agency part of your complaint. ...

View all comments (1) Hi Stina. I am sorry that you are experiencing issues regarding the renting of a property. If you would like to raise a formal complaint please email the details to [email protected] and we can look into this for you ...