What agent could do to change your mind?

They could have been more realistic with their valuation. They could have been more professional. They should not have been rude. They should not send out newly trained 'boys' who have no idea how to sell a house. How pathetic that after 16 weeks they did not sell a property and still require me to give them money for their failings!!!!!! I have now put another property up for sale in St Neots and needless to say I am not using Haart.

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What agent could do to change your mind?

Sell my house or at least make sure that prospective viewers were able to get a mortgage.

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What agent could do to change your mind?

The steps to a happier experience are very, very simple. Basic good manners. Treating people with common decency. Obeyng your own rules. Sticking to legally binding timelines. Upon trying to get the carpets cleaned or get information about whether or not we could clean them ourselves, all that happened were broken promises and constant direction to the agreement citing we took the property as seen, completely missing the point that we only wanted to know whether or not the landlady wnated them cleaned by a professional or was happy for us to do it. Upon moving out, nobody stayed in touch with us. We were left to do all the chasing. Property management told us the branch would clsoe everytning off. We were never told the case had been passed back to property management, had to discover this ourselves. As far as PM goes, the case handler completely ignored all attempts to direct her to the agreement and the 10 days which had lapsed many times over. Even at 24 days in to the process she was still not providing a figure or any reason why the rest of the money had not yet been returned. Breaking their own rules all over the place and leaving us stuck without 969 pounds of our money which, after 10 days, became ours legally again as nothing had been adivsed in terms of witholding anything. There is a process there so I cannot recommend putting that in place, simply training the staff to be aware of this and be professional in their treatment of people would be enough.

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What agent could do to change your mind?

They could have been honest when selling the contract (in which case we would have gone with another agent) and investigated the complaint about the sale of the contract more thoroughly by looking into if any other people sold a contract at the same time as us by the same person had been misled rather than just saying it was our word against theirs and they would take us to court over it if we didn't pay them the money.

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What agent could do to change your mind?

Stop ripping off their customers..

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What agent could do to change your mind?

Given me the management service that I was paying for.

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What agent could do to change your mind?

We used Haart to try and sell our property. We were bitterly disappointed with the level of service provided. What frustrated us the most were: 1) We had no offers in 16+ weeks of viewings 2) We did majority of the viewings especially on a Friday night 3) The majority of people turned up had no idea about the property, had no details 4) Non arranged viewings turned up 5) They have now requested after ending the 16 week contract that we pay them ‚£150 + VAT for services I completely reject point 5. I do not know how that can expect to charge me for such a poor service. I will go forward and recommend that Haart are never used by anyone. It was never explained to us at the signing of the contract, I feel like this is a hidden fee in which they attempting to force us to pay.

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What agent could do to change your mind?

honesty

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What agent could do to change your mind?

Got more viewings. Waived their dodgy charge.

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What agent could do to change your mind?

Been honest from the start and explain the different terms in the contract

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What agent could do to change your mind?

be competent

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