haart
3.7/5, 1718 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

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Latest Reviews

 View all Reviews 1718
17th Sep 2024
reviewed by 'Surya'
“I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. ......”
13th Sep 2024
reviewed by 'Mark'
“Would just like to say Shannon who works in the Slough branch has been great to deal with.She comes ......”
11th Sep 2024
reviewed by 'Glory'
“Haart letting having been amazing, they show up anytime you need them and always willing to help. Thank you Samantha ......”
6th Sep 2024
reviewed by 'Syed'
“Fluffed our SaleWasted a yearAstounding level of attitude without the skills to do the actual job....”
30th Aug 2024
reviewed by 'Rich'
“extremely unprofessional and Poor customer service,The lady agent talks with harsh tone with service Usernever recommend anyone...”
19th Aug 2024
reviewed by 'Daphne'
“I recently had the pleasure of working with Victoria Lambert to rent a new flat, and I couldn't be happier ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
122 93 186 195 477 62 278 34 96 175
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties

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haart Branches (view all 176)
Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“I called the Torquay office this morning to discuss renting ......”

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Jul 03,2012
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Jodie
By: 'ProspectiveLL'
Jul 03,2012
0 people found
this helpful
I called the Torquay office this morning to discuss renting out my property. I was put through to Jodie who was informative and friendly and after a morning of speaking to other agents who were not friendly, imformative or as enthusiastic as Jodie it really ...
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“Actually appalled by this estate agent. 0 stars. Put an offer ......”

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Jun 30,2012
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By: 'James'
Jun 30,2012
2 people found
this helpful
Actually appalled by this estate agent. 0 stars. Put an offer in for a house and they added £10000 onto the value of the offer. Use these if you want to be taken advantage of....
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What agent could do to change your mind?
I think that the estate agent in question need to use honesty and integrity. Do not sell or buy a property with these.
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“I have in the past purchased properties from Haart and ......”

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Jun 27,2012
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By: 'ph1l'
Jun 27,2012
4 people found
this helpful
I have in the past purchased properties from Haart and not had any problems, so it was natural to use Haart when i decided to let my property. We decided to let as we want to explore a new area, before we buy. So we ...
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What agent could do to change your mind?
They agent is bad I would never consider using them again. Ive given them opportunity over and over again to put things right. But then as soon as anything needs doing it goes back to the same old ways.
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“Firstly, the viewing of the house was late and we ......”

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Jun 26,2012
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By: 'NotgoodHaart'
Jun 26,2012
6 people found
this helpful
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was ...
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What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.
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“Haart were one of three estate agents who I had ......”

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Jun 26,2012
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Joshua
By: 'phil'
Jun 26,2012
2 people found
this helpful
Haart were one of three estate agents who I had to value my property with a view to selling it. Josh Greenwood was my first point of contact and came to the house to conduct the valuation. All three agents valued the property at the ...
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“Even though I used the most expensive agents in Maidenhead, ......”

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Jun 26,2012
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By: 'Denis'
Jun 26,2012
3 people found
this helpful
Even though I used the most expensive agents in Maidenhead, I thought I would get a better service so was happy initially. Getting clients through the door was pretty good but once I accepted an offer all works stopped as far as the agents were ...
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What agent could do to change your mind?
When I went with the agent I said I needed phone calls and updates all along the way. Their solicitors were totally inactive as far as progress was concerned. Haart could get different solicitors who are working with them and will keep people up to date. They also need to monitor the solicitors to see they are keeping 'Haart's clients' happy and informed.
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“I called several times attempting to make an appointment to ......”

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Jun 19,2012
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By: 'Melpomene'
Jun 19,2012
5 people found
this helpful
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, ...
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What agent could do to change your mind?
If they had actually had the courtesy to call me when they said they would, or work a little harder to contact the current tenant then I wouldn't be so annoyed.
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“An overall appalling service from this branch of Haart. We ......”

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Jun 19,2012
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By: 'Mrs'
Jun 19,2012
2 people found
this helpful
An overall appalling service from this branch of Haart. We put in an offer for a beautiful flat. We did have a bit of a slow start to kicking off the process but once we got started, we were keen to move in. Constantly we ...
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“Lease ran from October 2010 to May 2012. Never needed to deal ......”

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Jun 13,2012
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Jasmine
By: 'Robert'
Jun 13,2012
4 people found
this helpful
Lease ran from October 2010 to May 2012. Never needed to deal with them after move in ... thank god! Provided proper notice. During the month of May 2012, per terms and conditions they were to provide a detailed explanation of any deductions from deposit. Nothing heard. I initiated. ...
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What agent could do to change your mind?
Refund owed monies on time and not violating the terms of their contract.
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“We moved in and there were lots of pet hair ......”

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Jun 08,2012
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John
By: 'Hector'
Jun 08,2012
4 people found
this helpful
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying ...
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“Haarts have provided us with an excellent service during the ......”

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Jun 01,2012
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Perry
By: 'Mr'
Jun 01,2012
0 people found
this helpful
Haarts have provided us with an excellent service during the selling of our property. They are friendly and helpful and have always been prompt to respond. Maxine is great with viewings, helpful and friendly, Perry is positive and attentive and Rikki has been superb in ...
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“The property management in Colchester is terrible. They do not ......”

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May 19,2012
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By: 'Unhappy'
May 19,2012
7 people found
this helpful
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in ...
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By: unhappy
Dec 04, 2012
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Absolutely agree with this.as soon as haart moved to Colchester in an obvious cost cutting excersize, the customer service has all but evaporated!someone needs to investigate the Colchester branch for,quite frankly,unacceptable customer service.you can't just ignore your tenants and landlords for months.I also,as a tenant,do not believe that you 'cant get hold of the landlord' - It's been 11 months,has he/she dissapeared? ...

“Excellent service from beginning to end! Haart kept us updated ......”

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May 15,2012
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David
By: 'Tracey'
May 15,2012
5 people found
this helpful
Excellent service from beginning to end! Haart kept us updated on a weekly basis and we always felt that they were working hard to get decent viewings on our property and feedback after viewings was always provided. We also felt that they went that extra ...
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“I found all the staff at this branch to be ......”

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May 14,2012
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By: 'Rebecca'
May 14,2012
0 people found
this helpful
I found all the staff at this branch to be very professional and efficent, with a friendly and positive attitude. Communication has been outstanding and they were able to work round our busy lifestyles. When showing our property to potential buyers they gave them all ...
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“I dealt with James at Haart in Maidenhead over the ......”

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May 11,2012
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By: 'Mark'
May 11,2012
1 people found
this helpful
I dealt with James at Haart in Maidenhead over the course of 8 months due to the protracted purchase of my new property. As is usual with certain purchases, the course does not always run smooth and there were issues below me in the chain that ...
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“all the staff were pro active and responsive to our ......”

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May 09,2012
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Ricky
By: 'Robert'
May 09,2012
0 people found
this helpful
all the staff were pro active and responsive to our requirements. Very impressed with the marketing products offered and the level lof service given. We would strongly recommend Haart Croydon to anyone looking to sell there property....
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“I would just like to say how impressed I am ......”

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May 09,2012
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By: 'Katherine'
May 09,2012
0 people found
this helpful
I would just like to say how impressed I am with the haart crystal palace branch, they were able to get me a buyer within 3 viewings and get me a fantastic price. They always return my calls and keep me updated, and work pretty long ...
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“I was in a rented property managed by Haart for 2 ......”

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May 06,2012
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By: 'gazman321'
May 06,2012
8 people found
this helpful
I was in a rented property managed by Haart for 2 years, at first, when managed by local branches all was great, then Haart moved to the property management centre in Colchester and thats when it all went downhill. problems never fixed or took ages to ...
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“Although the sale of my house hasn't been completely finalised ......”

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Apr 26,2012
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Ricky
By: 'Patricia'
Apr 26,2012
0 people found
this helpful
Although the sale of my house hasn't been completely finalised i wanted to leave a review to say how fantastic the staff at Haart in the South Croydon office have been. They have organised loads of viewings, have answered my numerous phone calls in a ...
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“Having commissioned Haarts to find me a tenant who was ......”

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Apr 25,2012
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Gagan
By: 'Stuart'
Apr 25,2012
4 people found
this helpful
Having commissioned Haarts to find me a tenant who was not on benefits I was delighted when they told me they had a tenant waiting on their books who was on maternity leave (infer working) I was dismayed to find out that they had placed ...
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“Absolutely appalling service both from local agent and subsequently from ......”

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Apr 13,2012
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By: 'AYEWA'
Apr 13,2012
6 people found
this helpful
Absolutely appalling service both from local agent and subsequently from property management. Verbally agreed the tenancy and at no point did they mention that their fees were nearly £500 for the privilege (most local agents closer to £200 and frankly even this is a rip off for ...
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What agent could do to change your mind?
Not do any of the things described above, be honest and deal with problems in an efficent and timely manner
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By: haart customer service
May 31, 2012
View all comments (1)
I am very sorry to hear that we have failed to meet your expectations at haart. We pride ourselves on our level of service and take it extremely seriously if we fall short in anyway. I would be extremely grateful if you could email me at [email protected] with more details and we will do our utmost to resolve any issues that are outstanding at the earliest opportunity. ...

“I own a flat in a small block for which ......”

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Apr 05,2012
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By: 'Angry'
Apr 05,2012
4 people found
this helpful
I own a flat in a small block for which the owners have formed a Right To Manage company. Haart were appointed by a mortgage company to resell one of the flats that had been repossessed. Without asking permission they banged one of their 'For ...
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“At first this estate agents were helpful and friendly... Then ......”

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Mar 22,2012
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By: 'Luc-001'
Mar 22,2012
9 people found
this helpful
At first this estate agents were helpful and friendly... Then the cracks started to show... Starting with the Agents not being able to give us a second veiwing of the property in which we had agreed to rent with... 3 weeks it too us and the ...
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By: TheTruth
Aug 11, 2012
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so after two viewings you didnt notice the damp, the smells or the filth? and you still moved in??? your mistake im afraid ...

“Not very happy about the way I was treated. To ......”

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Mar 12,2012
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By: 'Sagusa'
Mar 12,2012
8 people found
this helpful
Not very happy about the way I was treated. To the tennant its a "First come first served offering" when in reality, they gather a load of offers and take them together to the landlord. Had they told me that my original offer had been ...
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“Myself and my partner had and are still having a ......”

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Feb 28,2012
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By: 'Bridget'
Feb 28,2012
7 people found
this helpful
Myself and my partner had and are still having a terrible experience with Haart. We began the process of renting which then fell through due to the landlord not agreeing terms with Haart. This was over nearly 4 weeks ago, and they are still to refund ...
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What agent could do to change your mind?
Refunded our money as soon as the let had fallen through. Also ever returned our phone calls and kept us informed with the process of our refund.
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“Over the last 18 months we have purchased two properties through ......”

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Feb 14,2012
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Joshua
By: 'HF'
Feb 14,2012
2 people found
this helpful
Over the last 18 months we have purchased two properties through Haarts, Southfields. The service was more than excellent.we had Alex running around like mad and not once did he complain or moan.He was always willing to help with a smile. The whole procedure ...
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“What a rubbish agent! If it was possible to give ......”

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Feb 07,2012
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By: 'Steve'
Feb 07,2012
15 people found
this helpful
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have worked, ...
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By: daisythecat
Apr 13, 2012
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We have just been told by haart that they do not give out lists of viewers and it is company policy not to, we wanted the list to avoid accepting an offer from someone who may have viewed through them. Please formalise your complaint we have and the ombudsman is now involved! ...

“This letting agent is underhanded and incompetent.I strictley informed ......”

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Feb 06,2012
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By: 'S'
Feb 06,2012
7 people found
this helpful
This letting agent is underhanded and incompetent.I strictley informed them upon me signing the contract the deposit and the 6 months rent the tenants where paying up front had to be paid into my account,this they agreed,on the day i went into sign ...
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“We bought and sold our house through the Slough office ......”

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Jan 29,2012
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Joshua
By: 'Alban'
Jan 29,2012
0 people found
this helpful
We bought and sold our house through the Slough office of Haart estate agents. On the sales side they arranged a series of viewings that resulted in a sale within a couple of months where a previous agent hadn't been able to find a credible ...
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By: Customer Relations Manager
Feb 02, 2012
View all comments (1)
Hi Alban. How nice to read another lovely review for haart of Slough and we take on board your comments about viewings. I'll make sure Josh and his team see your review. Melanie Smith, Customer Relations. ...

“Re: Haart Estate agencyWhen the manager of the Haarts Dereham ......”

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Jan 25,2012
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By: 'RIPPED'
Jan 25,2012
6 people found
this helpful
Re: Haart Estate agency When the manager of the Haarts Dereham branch Tamara visited my property, before putting it on the market I specifically asked what the charges are going to be. We discussed mostly her fee & %. I was lead to believe that there is ...
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What agent could do to change your mind?
After contacting Haart to exsplain that we had not been informed by tamara greener that there was a ‚£180.00 fee even if we removed the property after the 16 week contract. This fees should not be apply.
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By: Fred
Jul 08, 2019
View all comments (10)
Complete criminals They took our case to court we just paid as i don't want a ccj as our credit rating is very good but their terms are miss selling and miss leading , now its cleared i will be suing them and getting a refund ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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