haart
3.7/5, 1727 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

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Latest Reviews

 View all Reviews 1727
10th Oct 2024
reviewed by 'Matthew Gillett'
“I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property.Janki ......”
4th Oct 2024
reviewed by 'Robert Nalichowski'
“Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I ......”
3rd Oct 2024
reviewed by 'Dawn'
“Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to ......”
30th Sep 2024
reviewed by 'Happy seller'
“I was so impressed with Steven who worked for Haarts Blaby from him valuing the property we were selling to ......”
30th Sep 2024
reviewed by 'Abbas Mohamed'
“I would not recommend...Updated, the worse property management;As a landlord, it's crucial to be cautious when dealing with ......”
25th Sep 2024
reviewed by 'Uzair'
“I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 94 187 197 479 62 278 34 97 175
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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haart Branches (view all 176)
Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“I've rented my property out for a long time and ......”

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May 22,2014
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By: 'Cozy'
May 22,2014
1 people found
this helpful
I've rented my property out for a long time and recently Haart have been managing. They are the worst agent we've ever had. They don't carry out instructions and never respond to emails etc. Think they've moved the lettings business for south woodford to their ...
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What agent could do to change your mind?
Just responding in a timely manner and actually doing what they have been paid to do.
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By: Cozy
Jul 07, 2014
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I did and I've now emailed you 8 times along with your staff and not one of you have responded. Like everyone else on here you leave me no choice but to report you to the ombudsman. Worst agents ever. ...

“Thank you very much to haart for listening and understanding ......”

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May 22,2014
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Ashley
By: 'Mr'
May 22,2014
0 people found
this helpful
Thank you very much to haart for listening and understanding our requirements and then introducing properties that match. On previous property searches with others this has not always been the case. They were professional and polite and we appreciate the service which was provided and ...
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“I would like to thank you particularly for remembering me ......”

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May 22,2014
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Kim
By: 'Mrs'
May 22,2014
0 people found
this helpful
I would like to thank you particularly for remembering me and all the facts of the previous sale, for your friendliness and politeness and the feeling of trust you impart. Your team were on the case immediately and Kim contacted me regularly during the one ...
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By: Customer Relations Manager
May 23, 2014
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Dear Mrs Curson We are so glad to hear about the positive experience you had with us - thank you for taking the time to write such a lovely review and all the best for the future. Many thanks Mel Smith, Customer Relations Manager ...

“We are presently going through the conveyancing process for the ......”

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May 22,2014
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Gary
By: 'Canneaux'
May 22,2014
0 people found
this helpful
We are presently going through the conveyancing process for the sale of our house. And I have felt it an opportune moment to acknowledge and offer thanks to Gary and Richard at the Ashford branch for the professional manner they have worked on our behalf. ...
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By: Customer Relations Manager
May 29, 2014
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Dear Canneaux, We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future. Many thanks, Mel Smith, Customer Relations Manager ...

“I was booked an appointment to view a 1 bed flat. ......”

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May 16,2014
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By: 'Elena'
May 16,2014
1 people found
this helpful
I was booked an appointment to view a 1 bed flat. Which i went alone at 7pm. The agents say they are closed at that time so the potential tenant has to go for the viewing alone. Excuse me? What's the point of referring to an ...
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What agent could do to change your mind?
Peter was rude and non professional. They made a mistake. I highlighted it to them and they still wanted to be right. No apology was given for their mistake. He called it a genuine mistake. I dont believe advertising a flat that is not what you will find is a "genuine" behaviour
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By: Customer Relations Manager
May 23, 2014
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Dear Elena We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected]. Many thanks Mel Smith, Customer Relations Manager ...

“I really do not where I should go , but m ......”

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May 13,2014
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By: 'Mrs'
May 13,2014
3 people found
this helpful
I really do not where I should go , but m so so depressed with their behaviour , they are selling properties to their relatives or friends who are giving extra money to them. Trick they are doing with customer who called 5 times a day is, is ...
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By: Customer Relations Manager
May 13, 2014
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Dear Mrs Raj. We're really sorry to learn of your complaint. Please can you email the details to [email protected] and we'll look into this immediately for you. ...

“I just wanted to praise your team at Ashford, including ......”

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May 12,2014
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Matt
By: 'Adam'
May 12,2014
1 people found
this helpful
I just wanted to praise your team at Ashford, including Gary, Kim, Ashley, Richard and Matthew as the service they have provided me has been outstanding. I had my house on the market with another well established agent previously. In 5 weeks I had a handful ...
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By: Customer Relations Manager
May 23, 2014
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Dear Adam We are so glad to hear about you positive experience with haart. Thank you for taking the time to review your experience - we wish you all the best for the future! Many thanks Melanie Smith, Customer Relations Manager ...

“I did try to book a viewing 5 times for the ......”

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May 07,2014
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By: 'Paul'
May 07,2014
1 people found
this helpful
I did try to book a viewing 5 times for the same property, first call 30/04/14, last call 07/05/14 (5 working days), and every time i was told "we need to speak to the owner first, and we will give you a call back"... but they never call me ...
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By: Customer Relations Manager
May 23, 2014
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Dear Paul We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected]. Many thanks Mel Smith, Customer Relations Manager ...

“Haart Estate made so many mistakes through the selling and ......”

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May 05,2014
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By: 'Mark'
May 05,2014
2 people found
this helpful
Haart Estate made so many mistakes through the selling and purchasing my new property I would say they are the estate agents from HELL, from advice given when nearly ending up with me severing the sale of my property to the purchase of my new ...
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By: Customer Relations Manager
May 23, 2014
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Dear Mark We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected]. Many thanks Mel Smith, Customer Relations Manager ...

“From start to finish Haart has been very good and ......”

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May 01,2014
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Rebecca
By: 'Dan'
May 01,2014
0 people found
this helpful
From start to finish Haart has been very good and very patient with the sale of my late grandfathers property. I couldn't of hope for more from two very helpful and professional people in Rebecca Chudley and Stephen Goldstraw....
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By: Customer Relations Manager
May 29, 2014
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Dear Dan, We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future. Many thanks, Mel Smith, Customer Relations Manager ...

“Haart seem to be leading the way in 'informal tenders' ......”

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Apr 30,2014
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Simon
By: 'Haart'
Apr 30,2014
3 people found
this helpful
Haart seem to be leading the way in 'informal tenders' where the buyer has to pay the agents fees even though the agent is representing the seller. This has no benefit for the seller or buyer and is only designed to ensure that Haart get ...
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What agent could do to change your mind?
Stop gaming the market
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By: Customer Relations Manager
May 23, 2014
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Dear customer We are really sorry to hear about this. We would like to look in to this - please can you email the details and your full name to [email protected] so we can look in to this. Many thanks Melanie Smith, Customer Relations Manager ...

“When I found the house and put the initial offer ......”

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Apr 28,2014
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Rebecca
By: 'Kelly0002001'
Apr 28,2014
0 people found
this helpful
When I found the house and put the initial offer in with haart estate agents in fleet i felt very welcomed and informed by Rebecca. Very polite and knew exactAlly what she was talking about. Filled me with confidence and when the offer was accepted ...
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By: Customer Relations Manager
May 29, 2014
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Dear Kelly, Thanks for your review. We're glad to hear about the good experience you had with Rebecca, but we're really sorry to hear about the issues you had after this. Please could you email the full details to [email protected] so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

“The whole team were enthusiastic and motivated to find us ......”

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Apr 28,2014
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Jorgia
By: 'Paul'
Apr 28,2014
0 people found
this helpful
The whole team were enthusiastic and motivated to find us our buyer and I feel helped us to get the best possible price for our house. I would use them again....
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By: Customer Relations Manager
May 29, 2014
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Dear Paul, We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future. Many thanks, Melanie Smith, Customer Relations Manager ...

“A great team i can highly recommend using. I chose ......”

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Apr 25,2014
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Rebecca
By: 'KezTed'
Apr 25,2014
0 people found
this helpful
A great team i can highly recommend using. I chose to sell my property through Haart of Fleet having bought it through them 3 years prior. Unfortunately the sale wasn't straight forward with two sales collapsing close to the exchange, a lengthy and frustrating period for ...
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By: Customer Relations Manager
May 29, 2014
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Dear KezTed, We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future. Many thanks, Melanie Smith, Customer Relations Manager ...

“Where to start! We had our tenants in our property ......”

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Apr 22,2014
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By: 'Mel'
Apr 22,2014
1 people found
this helpful
Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried ...
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By: Customer Relations Manager
May 23, 2014
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Dear Mel We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected]. Many thanks Melanie Smith, Customer Relations Manager ...

“Great letting agent. Always there to help and guide you ......”

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Apr 14,2014
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By: 'Esther'
Apr 14,2014
2 people found
this helpful
Great letting agent. Always there to help and guide you through the process. I got a real sense of family values and would highly recommend them....
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“Gary was just a breath of fresh air after seeing ......”

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Apr 10,2014
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Gary
By: 'Ted'
Apr 10,2014
1 people found
this helpful
Gary was just a breath of fresh air after seeing several other agents in the town and immediately felt confident that he would look after my needs rather than his own. They were all lovely in the team and the photos that Matt took were ...
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“Hi Jorgia sorry this has taken so long but very ......”

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Apr 04,2014
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Jorgia
By: 'penny'
Apr 04,2014
0 people found
this helpful
Hi Jorgia sorry this has taken so long but very busy at work. Last September we decided to move from Surbiton in surrey to Feet . I came down and went in to all the estate agents in the high street to register . I got the ...
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“What a fantastic team myself and my partner have had ......”

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Apr 01,2014
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Jorgia
By: 'Mark'
Apr 01,2014
0 people found
this helpful
What a fantastic team myself and my partner have had the pleasure of dealing with over the last couple of months. They say that a house sale or purchase is in the top10 of ¢â‚¬Ëœstressful times' in a person's life! Jorgia, Steve, Rebecca and the ...
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“We signed up to Haart after having been on the ......”

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Mar 30,2014
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Jorgia
By: 'Tim'
Mar 30,2014
0 people found
this helpful
We signed up to Haart after having been on the market for some 16weeks with another agent. Whilst we had a number of viewings the previous agent couldn't finish the sale off. We moved to Haart who suggested an open house, we agreed to this ...
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“The tenant Haart put in my property used a fake ......”

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Mar 26,2014
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By: 'RC'
Mar 26,2014
2 people found
this helpful
The tenant Haart put in my property used a fake identity, fake job reference and fake previous landlord reference and still managed to pass Haart's reference and credit checks. The tenant paid no rent once they had the keys, sublet the property by letting each ...
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What agent could do to change your mind?
The agent was sympathetic but there was nothing they could really do once the tenant got in. They need to use a different company for referencing and have far stricter checks. I feel I should have received a full refund of fees paid, but still had to pay commission on the first rent received.
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By: Lettings Manager
Apr 02, 2014
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Thanks RC, I am happy to say that we have since changed the referencing company, We were very unfortunate to have a tenant provide false information and manage to squeeze through our checks. We know this does happen in our industry but this was the first and only time that something like this has happened through the Croydon office and I hope nothing like this will happen again. I do hope in the future we have the opportunity to work together and prove that this was a horrible one off. Thanks ...

“We write to express our gratitude for the excellent service ......”

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Mar 22,2014
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By: 'George'
Mar 22,2014
1 people found
this helpful
We write to express our gratitude for the excellent service that you all have given to us regarding the sale of our maisonette in Ruislip, including very swiftly finding a new buyer after the first buyer unexpectedly withdrew. It was reassuring that you and your ...
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“I would just like to thank you and all the ......”

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Mar 18,2014
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Nadine
By: 'KAREN'
Mar 18,2014
2 people found
this helpful
I would just like to thank you and all the staff at Haart for all your hard work and professional approach to selling our house. We were always kept well informed of viewing appointments and it was a pleasure to deal with Regan for the ...
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“I would just like to thank you and all the ......”

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Mar 18,2014
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Nadine
By: 'KAREN'
Mar 18,2014
0 people found
this helpful
I would just like to thank you and all the staff at Haart for all your hard work and professional approach to selling our house. We were always kept well informed of viewing appointments and it was a pleasure to deal with Regan for the ...
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“We were looking to rent a property from Haart in ......”

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Mar 05,2014
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Melissa
By: 'BM'
Mar 05,2014
4 people found
this helpful
We were looking to rent a property from Haart in Maidenhead the agent dealing with us was very friendly and positive, I even thought I could be friends with someone like that. We had put a deposit down of £300 pounds, although, when it came to ...
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What agent could do to change your mind?
Returned our money and stuck to their word. We were put out because of them... have some humanity stayed away from my 1year old baby for 2and a half weeks because we had to stay with friends until we had received our wages, it could have been avoided if the money was returned in the first place. Clarified all details between landlord and tenant before asking for deposit to avoid the whole issue in the first place.
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“From the minute when Tim Buckley came to my old ......”

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Mar 04,2014
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By: 'Ms'
Mar 04,2014
0 people found
this helpful
From the minute when Tim Buckley came to my old flat to value it, to the minute when we got the keys for our new house all the team at Haart helped us at different stages of the buying process. The customer service which we ...
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“Just a quick email to say thank you for all ......”

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Feb 26,2014
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By: 'KEITH'
Feb 26,2014
0 people found
this helpful
Just a quick email to say thank you for all your help in the recent sale of my flat As you know it was a little bit of a rush to get everything in order before I left the UK, But with your help all ...
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“From the minute when Tim Buckley came to my old ......”

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Feb 25,2014
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By: 'Ms'
Feb 25,2014
0 people found
this helpful
From the minute when Tim Buckley came to my old flat to value it, to the minute when we got the keys for our new house all the team at Haart helped us at different stages of the buying process. The customer service which we ...
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“Me and my partner are first time buyers in Milton ......”

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Feb 13,2014
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By: 'Nix'
Feb 13,2014
2 people found
this helpful
Me and my partner are first time buyers in Milton Keynes. We have been stood up for three property viewings in Milton Keynes. Not only this but we confirmed a time to view one of these abs days later received a confirmation text with a ...
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By: dissapointed customer
Mar 04, 2014
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same here...very disappointed in them ( Milton keynes branch) They never returned our calls, promised to call back what never happened, we had to chase them many times before we got someone to talk to... What's more, once we found the right flat we said we are happy to make an offer but only willing to pay the reduced premium ( 1000 off the original premium price because the bathroom was a shower room as the previous occupier was disabled...anyways... we wanted to spend the money we save on t ...

“I put my property on to sell with Haarts. They ......”

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Feb 06,2014
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By: 'LF'
Feb 06,2014
2 people found
this helpful
I put my property on to sell with Haarts. They omitted to mention the 20 week tie-in on the selling agreement (next time I will read the small print before I sign anything!) and didn't give me a copy of the terms and conditions either. My ...
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Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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