haart
3.7/5, 1718 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
122 93 186 195 477 62 278 34 96 175
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Our local branch of Haarts in Ely have some amazing ......”

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Sep 24,2014
Minithumbup
Daniel
By: 'Sue'
Sep 24,2014
0 people found
this helpful
Our local branch of Haarts in Ely have some amazing people working for them and this is what makes them stand out from other estate agents. Sarah Barker was exceptional her tireless patience and support her dedication been totally overwhelming at times. Carmel Luff is ...
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By: Customer Relations Manager
Sep 24, 2014
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Dear Sue, Thank you for your review - we are really pleased to hear about the service you received from the individuals in our Ely branch and the good experience you had with us. We're sorry to hear about the issue with the phones - this has been noted and we will be looking in to this to make sure our Head Office relays messages back to branches as soon as possible. All the best for the future, Melanie Smith, Customer Relations Manager. ...

“Excellent service from start to finish from initial valuation to ......”

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Sep 23,2014
Minithumbup
David
By: 'J'
Sep 23,2014
0 people found
this helpful
Excellent service from start to finish from initial valuation to completion. I was kept informed at all times and had a great and stress free experience. David and his team do and great job, keep up the good work. 10/10...
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By: Customer Relations Manager
Sep 24, 2014
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Hi J Morgan, Thank you for your lovely review. We are really pleased to hear about the experience you had with us and would like to wish you all the best for the future! Melanie Smith, Customer Relations Manager ...

“Of the three agents we asked to value our property, ......”

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Sep 22,2014
Minithumbup
Tim
By: 'Elizabeth'
Sep 22,2014
0 people found
this helpful
Of the three agents we asked to value our property, the Branch Manager from haarts of Dulwich was by far the most helpful. The information given was comprehensive and explained in detail. The file was managed by Tim Holland and our property sold after only ...
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By: Customer Relations Manager
Sep 24, 2014
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Hi Elizabeth, We are really pleased to hear about the service you received and the experience you had with our Dulwich branch. Thank you for taking the time to write this lovely review. All the best! Melanie Smith, Customer Relations Manager. ...

“I had a terrible experience with Haart. They were unprofessional, ......”

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Sep 18,2014
Minithumbdown
By: 'Raynes'
Sep 18,2014
4 people found
this helpful
I had a terrible experience with Haart. They were unprofessional, unhelpful and lacked integrity. Some highlights included: Twice an estate agent called Caspar left our back door unlocked having showed people around. The second time was after we'd already told him how important it was ...
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Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hello, We are so sorry to hear about your experience with us and the issues you faced. Please note that the staff member you refer to, Caspar, is no longer working with us as left the branch last year. If there's anything more we can do to help please don't hesitate to contact us at [email protected]. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Terrible!!! We had to waste our money and time only ......”

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Sep 12,2014
Minithumbdown
By: 'Student6'
Sep 12,2014
3 people found
this helpful
Terrible!!! We had to waste our money and time only to be told different things from the office to the two agents who met us. Only after we gave an offer were we told that we need to pay 6 months in advance AND have a ...
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Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
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Hello, We're really sorry to hear about this. Please can you email the details to [email protected] so we can investigate this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

“This is the first time we have moved so we ......”

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Sep 10,2014
Minithumbup
Rebecca
By: 'Helen'
Sep 10,2014
0 people found
this helpful
This is the first time we have moved so we wanted a company who could give us the personal service we desired. Haarts Newport did just that. From Jonathan who provided us with the valuation to Rebecca who listened to our moans when things were ...
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Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Dear Helen, We are really pleased to hear about the service you received and the experience you had with our Newport branch. Thank you for taking the time to write this lovely review. All the best for the future! Melanie Smith, Customer Relations Manager ...

“I have detailed 2 members of staff, but to be honest ......”

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Sep 02,2014
Minithumbup
By: 'Happy'
Sep 02,2014
0 people found
this helpful
I have detailed 2 members of staff, but to be honest everyone who works at the Gidea Park Haart office are all very friendly and helpful. These 2 ladies in particular helped with the various hiccups encountered. From negotiating the price that we wanted to achieve for ...
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Comment on agent fees
Haart were the most expensive compared to the other quotes that we had, but then you do get what you pay for.
Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Hello, Thank you for taking the time to write this lovely review! We are pleased to hear about the good experience you had and the service you received from the team. We will make sure this is passed on to the individuals involved as I'm sure they would love to hear this. All the best for the future! Melanie Smith, Customer Relations Manager ...

“Michael Donnelly was helpful, friendly, and with his associate Jordan, ......”

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Aug 31,2014
Minithumbup
Michael
By: 'Mr'
Aug 31,2014
0 people found
this helpful
Michael Donnelly was helpful, friendly, and with his associate Jordan, kept me well informed throughout the sales transactions. I would also like to mention the way that you managed my property whilst renting it out, for the last nine years, which concerns all of the ...
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Comment on agent fees
Considered them higher than expected, bearing in mind that you are acting for me as sole Agents. I was quoted at ‚£6,600, and I did not realise this was excluding VAT.
Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Thank you very much for taking the time to write this review. We are really pleased to hear about your experience over the years and to hear about the service you have received from our branch. All the best, Melanie Smith, Customer Relations Manager ...

“My property was sold on my behalf through HAART, Ely, ......”

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Aug 31,2014
Minithumbup
Graham
By: 'Vince'
Aug 31,2014
0 people found
this helpful
My property was sold on my behalf through HAART, Ely, a transaction which was opened by Carmel Luff, Branch Manager. Carmel Luff presented herself at the correct time and place as arranged. In a complete change of level of professionalism, Carmel Luff attended the meeting ...
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Comment on agent fees
More than reasonable
Was this helpful? Yes
By: Customer Relations Manager
Sep 17, 2014
View all comments (1)
Dear Vince, Thank you for taking the time to write this lovely review! We are really pleased to hear about your experience and to hear about the service you received. All the best for the future! Melanie Smith, Customer Relations Manager ...

“Steve was very helpful and informative. He was always there ......”

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Aug 31,2014
Minithumbup
Steve
By: 'David'
Aug 31,2014
0 people found
this helpful
Steve was very helpful and informative. He was always there for us and knew what we were going through. He was most informative....
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By: Customer Relations Manager
Sep 17, 2014
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Dear David, Thank you for taking the time to write this. We are really pleased to hear about your experience and to hear about the service you received from Steve. All the best for the future, Melanie Smith, Customer Relations Manager ...

“Haart have been useless since we first decided to rent ......”

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Aug 28,2014
Minithumbdown
By: 'Wallace'
Aug 28,2014
2 people found
this helpful
Haart have been useless since we first decided to rent through them 4 years ago. The first day we moved in I was clamped in my car parking space because haart didn't tell me I needed a permit. We didn't hear anything from them the whole ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi Wallace, Really sorry to hear about your experience. Please could you email the details to [email protected] so we can look in to this. We will also be able to look in to your deposit for you too. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Worst experience ever!!!!! When I first called i spoke with ......”

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Aug 28,2014
Minithumbdown
By: 'Lucy'
Aug 28,2014
5 people found
this helpful
Worst experience ever!!!!! When I first called i spoke with someone called Ricky, who sounded very bored and from the sound of his voice he seemed like he could not be bothered i was told someone would get back to me regarding a viewing, no ...
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What agent could do to change your mind?
Displayed at least an average level of customer service.
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Aug 28, 2014
View all comments (1)
Hi Lucy, We're really sorry to hear about your experience and would like the opportunity to look in to this. Please can you email the details and property details to [email protected] so we can investigate. Customer service is important to us at haart and we are not happy to hear about the service you received. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Dear HaartI am writing to you to let you know ......”

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Aug 20,2014
Minithumbup
Samantha
By: 'Angela'
Aug 20,2014
0 people found
this helpful
Dear Haart I am writing to you to let you know about how Samantha Stevens from Brixton has been absolutely fantastic at seeing through our exchange. It has been a very frustrating and I am sure a complex saga with six people making the chain. ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 20, 2014
View all comments (1)
Dear Angela, Thank you for taking the time to write this lovely review! We are really pleased to hear about your experience and to hear about the service you received from our branch. We will make sure this is passed on to the relevant individuals as I'm sure they would love to see this. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“I found the whole experience up lifting. The staff I ......”

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Aug 15,2014
Minithumbup
By: 'George'
Aug 15,2014
0 people found
this helpful
I found the whole experience up lifting. The staff I dealt with made you feel valued. They took a genuine interest in me. They were kind, charming,considerate and informative. Importantly they also sold the property at a higher price than I hoped for....
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By: Customer Relations Manager
Aug 20, 2014
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Dear George, Thank you for taking the time to write this lovely review - we're really pleased to hear about the good experience you had with us. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“I moved out of the property on the 4th August. ......”

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Aug 14,2014
Minithumbdown
By: 'Saras'
Aug 14,2014
2 people found
this helpful
I moved out of the property on the 4th August. I was told I will receive my deposit in 5 working days. It's 8 days now . My landlady intervened. I now have incurred charges on all my outstanding bills as I was waiting on the deposit to ...
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What agent could do to change your mind?
Have some people skills. Value the customer.
Attached Filesnbsp;
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By: Customer Relations Manager
Aug 14, 2014
View all comments (1)
Dear Sara, We're really sorry to hear about your experience. Please can you forward your complaint to [email protected] with the full details (including property details) so we can look in to this. Many thanks, Melanie Smith, Customer Relations Manager. ...

“We are a military family and posted overseas. Because of ......”

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Aug 10,2014
Minithumbdown
By: 'Lisa'
Aug 10,2014
5 people found
this helpful
We are a military family and posted overseas. Because of the difference in time it makes it terribly difficult to communicate so when we do it's imperative that we trust that business will be taken care of. We rely on HAART to look out for ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
View all comments (3)
Dear Lisa, We are really sorry to hear about your experience. Please could you email us the details (including property details) so we can look in to this and rectify the situation: [email protected]. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I used Haart ( Enfield) to sell my property and must ......”

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Aug 08,2014
Minithumbup
By: 'Bernie'
Aug 08,2014
0 people found
this helpful
I used Haart ( Enfield) to sell my property and must say i made the right move , from day one of valuation until completion Haarts were great , An open day was set up on the first saturday of my property going on the market , around 9 prospective ...
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Comment on agent fees
Happy ...;)
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
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Hi Bernie, Thanks for taking the time to write this review - we're really pleased to hear about the service you received and your experience with our Enfield branch. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“At first everything was great the team were very helpful ......”

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Aug 07,2014
Minithumbdown
By: 'Amy'
Aug 07,2014
1 people found
this helpful
At first everything was great the team were very helpful and quick at getting back to me. Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could ...
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Comment on agent fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
View all comments (1)
Dear Amy, We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to [email protected] so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager. ...

“could not fault Haart in anyway they helped us from ......”

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Aug 06,2014
Minithumbup
By: 'mr'
Aug 06,2014
0 people found
this helpful
could not fault Haart in anyway they helped us from day one every call was answered any problems resolved we had an open day and they covered it brilliantly with loads of people turning up excellent service from all of the staff especially Harriet and ...
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By: Customer Relations Manager
Aug 06, 2014
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Dear Mr and Mrs Townsend, Thank you for taking the time to write this review. We are really pleased to hear about your good experience with us and would like to wish you all the best for the future! Melanie Smith, Customer Relations Manager. ...

“Cassie came round to my house to give me all ......”

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Aug 05,2014
Minithumbup
Cassie
By: 'Pauline'
Aug 05,2014
0 people found
this helpful
Cassie came round to my house to give me all the information I required when I first thought of selling my home, she also was happy to repeat information that I may have struggled to understand she arranged for my house to be valued and ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 06, 2014
View all comments (1)
Dear Pauline, Thank you for taking the time to write this review. We are really glad to hear about your good experience with us and we wish you all the best for the future! Melanie Smith, Customer Relations Manager. ...

“Absolutely terrible! Poor from start to finish. The only good ......”

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Aug 01,2014
Minithumbdown
By: 'woz'
Aug 01,2014
0 people found
this helpful
Absolutely terrible! Poor from start to finish. The only good bit was bullish.t I was given on the initial meeting. Haart failed on every part. * knocked 25k off the price of our property on rightmost due to their incompetent staff. * failed to market my ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 01, 2014
View all comments (1)
Dear Woz, We are really sorry to hear about your experience and the issues that occurred. Please could you email the details (including your property details and full name) to [email protected] so we can investigate this. Customer service is important to us and we would like the opportunity to look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I would like to state that I had a very ......”

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Aug 01,2014
Minithumbup
Ginny
By: 'Barbara'
Aug 01,2014
0 people found
this helpful
I would like to state that I had a very positive experience when dealing with Haarts Estate Agents -Leytonstone branch. Particularly from Ginny Pattni the Branch Manager . It was a difficult decision for me to sell my Mothers house after her passing, but I was ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 01, 2014
View all comments (1)
Dear Barbara, Thank you so much for taking the time to write this review. We are extremely pleased to hear about the service you received from our branch staff and would like to wish you all the best for the future. Melanie Smith, Customer Relations Manager. ...

“Very good service all round ,no quibbles anywhere.From start ......”

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Jul 28,2014
Minithumbup
MIKE
By: 'TERRY'
Jul 28,2014
0 people found
this helpful
Very good service all round ,no quibbles anywhere. From start to finish all ran well ,and kept informed at all times...
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Comment on agent fees
as reasonable as any
Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Terry, Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“Terrible customer services I would not reccomend anyone sell property ......”

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Jul 24,2014
Minithumbdown
By: 'Manda'
Jul 24,2014
0 people found
this helpful
Terrible customer services I would not reccomend anyone sell property with this branch. I called to arrange a viewing of a property to be turned away because they were too busy and 'totally booked up'. When I eventually found a property I called to see ...
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What agent could do to change your mind?
Customer service is shockingly poor at best - just being spoken to like I wasn't interrupting them would have been nice. Being able to view properties within a week of calling would be a bonus. Calling back when they say they're going to.
Attached Filesnbsp;
Comment on agent fees
Couldn't comment because they wouldn't let me get to that stage!!!
Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Manda, We are very sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you. Please email full details to [email protected] and we will look in to this ASAP. Customer service is important to us at haart and we would like to investigate the situation. Many thanks, Melanie Smith, Customer Relations Manager. ...

“If you want to pay for nothing but rude customer ......”

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Jul 23,2014
Minithumbdown
Danie
By: 'haart_With'
Jul 23,2014
0 people found
this helpful
If you want to pay for nothing but rude customer service then you must use them. Basic information like taking the right number to call me instead of my sister was so hard take onboard (six moths of calling my sick sister) . my flat was ...
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What agent could do to change your mind?
Have staff with basic intelligents.
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Hello, We're very sorry to hear about this and about the service you received. We would like the opportunity to look in to this for you - please email full details (including property details and your full name) to [email protected] and we will investigate this. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Stacey gave us a valuation which turned out to be ......”

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Jul 22,2014
Minithumbup
Stacey
By: 'Ian'
Jul 22,2014
1 people found
this helpful
Stacey gave us a valuation which turned out to be very accurate, and gave good advice on marketing the property. We received our first offer within 4 days, and shortly afterwards sold for the asking price. Various members of staff at Witham kept in touch regularly ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Ian, Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with haart and wish you all the best for the future! Melanie Smith, Customer Relations Manager. ...

“1 word to sum up the joke that is Haart - ......”

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Jul 15,2014
Minithumbdown
Danny
By: 'Jenson'
Jul 15,2014
1 people found
this helpful
1 word to sum up the joke that is Haart - Useless Agents are driven by ego and not ability, agent didnt even turn up to the first viewing we'd booked then blamed everyone else for the incident and didnt even apologise! Our offer was accepted ...
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What agent could do to change your mind?
My mind is made and Haart are a woeful outfit. Ive seen a few other properties that I like but if they are advertised by Haart then they are skipped over.
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Jul 15, 2014
View all comments (1)
Dear Jenson, I'm very sorry to hear about your experience and the service you received with us at haart. I would like the opportunity to look in to this further - please could you email full details including property details to [email protected] so we can investigate. Many thanks, Melanie Smith, Customer Relations Manager. ...

“We viewed a property with Haart Torquay and decided that ......”

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Jul 14,2014
Minithumbdown
By: 'HB'
Jul 14,2014
1 people found
this helpful
We viewed a property with Haart Torquay and decided that of the 5 we had seen that day, it was our favourite, although we had a couple of queries. Throughout our dealings with the agents, however, they repeatedly failed to reply to our telephone calls, or ...
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“The form acted professionally and answered all questions promptly. They ......”

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Jul 11,2014
Minithumbup
By: 'Michael'
Jul 11,2014
0 people found
this helpful
The form acted professionally and answered all questions promptly. They kept me advised of the progress of the matter in it's entirety and I was quite satisfied with the overall service which I received. They took meter readings twice for me which was very helpful....
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By: Customer Relations Manager
Jul 15, 2014
View all comments (1)
Dear Michael, Thank you for taking the time to write this review. We are pleased to hear about your positive experience with us. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“Exceptional service from an exceptional member of staff. I put ......”

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Jul 10,2014
Minithumbup
Will
By: 'Claire'
Jul 10,2014
0 people found
this helpful
Exceptional service from an exceptional member of staff. I put the sale of the property down to the perseverance, interest and professionalism of Will H. I honestly felt as though he was invested in the sale of the property and my trust in him led ...
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Comment on agent fees
Agents were open to negotiation
Was this helpful? Yes
By: Customer Relations Manager
Jul 10, 2014
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Dear Claire, Thank you for taking the time to write this review. We are very pleased to hear about your positive experience with us. All the best for the future! Melanie Smith, Customer Relations Manager. ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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