haart
3.7/5, 1727 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

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Latest Reviews

 View all Reviews 1727
10th Oct 2024
reviewed by 'Matthew Gillett'
“I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property.Janki ......”
4th Oct 2024
reviewed by 'Robert Nalichowski'
“Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I ......”
3rd Oct 2024
reviewed by 'Dawn'
“Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to ......”
30th Sep 2024
reviewed by 'Happy seller'
“I was so impressed with Steven who worked for Haarts Blaby from him valuing the property we were selling to ......”
30th Sep 2024
reviewed by 'Abbas Mohamed'
“I would not recommend...Updated, the worse property management;As a landlord, it's crucial to be cautious when dealing with ......”
25th Sep 2024
reviewed by 'Uzair'
“I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 94 187 197 479 62 278 34 97 175
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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TPOS Sales
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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haart Branches (view all 176)
Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“Very helpful,professional, always informed me of progress,good advice. ......”

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Feb 06,2015
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By: 'mr'
Feb 06,2015
0 people found
this helpful
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my agent...
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By: Customer Relations Manager
Feb 19, 2015
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Dear Ian Thank you for your lovely review, we are very pleased to hear about the service you've received from Eoin and team. All the best for the future! Melanie Smith Customer Relations Manager ...

“Kevin came round when he said and on time, which ......”

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Feb 06,2015
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Kevin
By: 'Aaron'
Feb 06,2015
0 people found
this helpful
Kevin came round when he said and on time, which was very important to me. Said he would be able to let out, in time scale I was happy with. Had a little problem I needed answers for and kevin and ben put me right ...
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By: Customer Relations Manager
Feb 19, 2015
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Dear Aaron Thanks for your review, we're really pleased to hear about your experience with our Peterborough branch. All the best for the future! Melanie Smith Customer Relations Manager ...

“From the outset, all of the staff at Haart were ......”

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Jan 25,2015
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By: 'Geoff'
Jan 25,2015
0 people found
this helpful
From the outset, all of the staff at Haart were very helpful and accommodating, but I was particularly impressed with Harriet. I have dealt with many estate agents over recent years and in my view Harriet is one of the best. She was always helpful ...
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By: Customer Relations Manager
Feb 04, 2015
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Hi Geoff Thank you for taking the time to post this lovely review. We're really pleased to hear about the service you received from Harriet and team. All the best! Melanie Smith Customer Relations Manager ...

“The initial agent was positive and enthusiastic about the property ......”

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Jan 25,2015
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By: 'Debbie'
Jan 25,2015
0 people found
this helpful
The initial agent was positive and enthusiastic about the property and followed up with a courtesy text that evening. We were advised what to do and what not to do to the property to help with a speedy sale. Contracts were clear and well explained ...
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Comment on agent fees
Not the cheapest of all estate agents but the sale was quick so worth it. All fees clearly explained and listed, no hidden extras.
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By: Customer Relations Manager
Feb 04, 2015
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Hi Debbie Thank you for taking the time to post this lovely review. It's great to hear about your experience with us. All the best for the future! Melanie Smith Customer Relations Manager ...

“Very bad experience with the agents. Started off by delaying ......”

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Jan 22,2015
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By: 'Armani'
Jan 22,2015
0 people found
this helpful
Very bad experience with the agents. Started off by delaying the move in date and pressurising to contact the home let and putting the fault on us. I am not sure why they charged £500 as fee. The nightmare carried on as the contract was emailed ...
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What agent could do to change your mind?
I think they should employ staff with better attitudes or send them to a customer services training
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By: Customer Relations Manager
Feb 04, 2015
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Hi Armani, I'm sorry to hear about this. Please email us with your property address and the full details so we can investigate this for you. Many thanks Melanie Smith Customer Relations Manager ...

“What started off as a pleasant and stress free experience, ......”

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Jan 16,2015
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Craig
By: 'haartarerubbish'
Jan 16,2015
2 people found
this helpful
What started off as a pleasant and stress free experience, soon turned into a nightmare. Once Craig got our money, the niceness and communication came to halt. He was hostile and flippant. We got sent a draft contract with the wrong dates on it, and ...
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What agent could do to change your mind?
anything would have been better than what we have experienced.
Attached Filesnbsp;
Comment on agent fees
waste of money and i dont have a clue why we paid ‚£300 because we haven't received anything but a crap level of service.
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By: Customer Relations Manager
Feb 04, 2015
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Hello, I'm so sorry to hear about the issues you've experienced. Please can you contact us via email at [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“Overall we received an excellent service! It all began with ......”

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Dec 29,2014
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Natasha
By: 'Debbie'
Dec 29,2014
0 people found
this helpful
Overall we received an excellent service! It all began with the manager Natasha and was successfully completed by Leah! Thank you!...
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By: Customer Relations Manager
Jan 06, 2015
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Hi Debbie Thank you for your lovely review. We are really pleased to hear you received excellent service from our Enfield team. All the best for the future! Melanie Smith Customer Relations Manager ...

“Please do not use this agent , no intention of putting ......”

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Dec 29,2014
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By: 'Truth'
Dec 29,2014
1 people found
this helpful
Please do not use this agent , no intention of putting your offers forward to the owners & fob you off with excuses like " the property is off the market " I would have paid more but Lisa decided not to communicate with me and go on holiday .... ...
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By: Customer Relations Manager
Jan 06, 2015
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Dear Truth I am really sorry to hear about this. Please do get in touch with me via email [email protected] so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...

“The service and professionalism was excellent especially as we were ......”

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Dec 15,2014
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Steven
By: 'Dave'
Dec 15,2014
0 people found
this helpful
The service and professionalism was excellent especially as we were living overseas at the time. All staff including Kelsey kept us informed of each move and did everything to get the property sold and conducted all the viewings requested...
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Comment on agent fees
A higher percentage than expected but they sold the house
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By: Customer Relations Manager
Jan 06, 2015
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Hi Dave & Clair Thank you for your lovely review. We are pleased to hear about the good service you received and wish you all the very best for the future. Melanie Smith Customer Relations Manager ...

“Haart were quick enough to jump in and get the ......”

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Dec 11,2014
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By: 'Unhappy'
Dec 11,2014
2 people found
this helpful
Haart were quick enough to jump in and get the business when I was looking to sell my property, and yes, my property sold very quickly. However. after that, their service levels went down dramatically. I had to chase and chase Haart countless times to ...
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What agent could do to change your mind?
The agent could have actually answered my phone calls and my messages and actually relayed CORRECT information.
Attached Filesnbsp;
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By: Customer Relations Manager
Dec 12, 2014
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Hello I'm really sorry to hear about this and the issues you faced during your sale. Please contact us at [email protected] so we can investigate this for you. Many thanks Melanie Smith Customer Relations Manager ...

“I was very happy with the service provided by Haart ......”

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Dec 09,2014
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By: 'Steve'
Dec 09,2014
0 people found
this helpful
I was very happy with the service provided by Haart Estate Agents in selling a house in Derby. Not only were they able to locate a buyer quickly but were able to provide support through the price negociation stage....
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Comment on agent fees
Valuation was consistent with other agents as were the fees.
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By: Customer Relations Manager
Dec 12, 2014
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Hi Steve Thank you for your review. We're really pleased to hear about the service you received and your experience with us. All the best for the future! Melanie Smith Customer Relations Manager ...

“I was left feeling disappointed and lied to by the ......”

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Dec 08,2014
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Lee
By: 'Jane123'
Dec 08,2014
1 people found
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing ...
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What agent could do to change your mind?
Been honest
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By: Customer Relations Manager
Dec 12, 2014
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Hi Jane I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at [email protected]. Many thanks Melanie Smith Customer Relations Manager ...

“Haart in taunton have no morals or principals in my ......”

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Dec 08,2014
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By: 'laura'
Dec 08,2014
4 people found
this helpful
Haart in taunton have no morals or principals in my view. They have no respect and are very rude! We are renting a flat through their company. It has really bad black mould an inch thick off of the walls! Including in my 6 months old ...
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Dec 12, 2014
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Hi Laura I'm really sorry to hear about this. Please can you drop me an email as soon as possible so we can investigate this urgently: [email protected] Many thanks Melanie Smith Customer Relations Manager ...

“The whole process went smoothly, plenty of notice when access ......”

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Dec 05,2014
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By: 'Elizabeth'
Dec 05,2014
0 people found
this helpful
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the process....
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Dec 05, 2014
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Hi Elizabeth, Thank you for your review. We are really pleased to hear about the service you received. All the best for the future! Melanie Smith Customer Relations Manager ...

“Pleased with service overall, however property we bought through Haarts ......”

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Dec 05,2014
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Emma
By: 'Angie'
Dec 05,2014
0 people found
this helpful
Pleased with service overall, however property we bought through Haarts didn't go so well as when we moved into our bungalow the washing machine was broken and sellers didn't leave the lounge curtains which they said they would in the contents list. Also left a ...
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Dec 12, 2014
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Hi Angie Thanks for your review. We're pleased to hear about the good service overall. Please email [email protected] regarding the issues of maintenance and rubbish so we can look into this and notify the branch. Many thanks Melanie Smith Customer Relations Manager ...

“Very good experience with Haart at their Dagenham branch, we ......”

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Nov 25,2014
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Karen
By: 'Dave'
Nov 25,2014
0 people found
this helpful
Very good experience with Haart at their Dagenham branch, we were treated with professionalism and courtesy throughout and a special thank you to Karen who kept us informed every step of the way making the whole process that little bit easier in what is otherwise ...
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Dec 05, 2014
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Hi Dave, Thank you for your review. We are really pleased to hear about your experience with our Dagenham team. All the best for the future! Melanie Smith Customer Relations Manager ...

“When wanting to let our property we had several estate ......”

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Nov 20,2014
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Kevin
By: 'Ian'
Nov 20,2014
0 people found
this helpful
When wanting to let our property we had several estate agents come to see it before we chose one. We found Kevin Cooper from the Peterborough Haart's office to be the most informative, honest and straight talking of them all. Where as the others did ...
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By: Customer Relations Manager
Nov 24, 2014
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Dear Ian, Thank you for your review. We are really pleased to hear about your experience with us and the service you received from Kevin. All the best Melanie Smith Customer Relations Manager ...

“We have just sold through haart - Jessica came out ......”

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Nov 19,2014
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Jessica
By: 'Jennie'
Nov 19,2014
0 people found
this helpful
We have just sold through haart - Jessica came out to assess our property and was extremely helpful, knowing the area and having lots of positive input into getting us on the market....
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Nov 24, 2014
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Hi Jennie Thank you for your review, we are really pleased to hear about your experience with us. All the best for the future! Melanie Smith Customer Relations Manager ...

“We are foreigners - family will be in UK for ......”

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Nov 17,2014
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Jamie
By: 'Lukas'
Nov 17,2014
0 people found
this helpful
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was ...
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By: Customer Relations Manager
Nov 24, 2014
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Dear Lukas, Thank you for your review. We are pleased to hear about the good service you received from Jamie and the team. All the best Melanie Smith Customer Relations Manager ...

“I will be recommending Haarts to anyone who wishes to ......”

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Nov 17,2014
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Steve
By: 'Brenda'
Nov 17,2014
0 people found
this helpful
I will be recommending Haarts to anyone who wishes to sell their home. We cold not have had a better service anywhere. Staff were always helpful and polite, they always informed us what was happening and sold our house in 3 days. Before selling we had ...
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Comment on agent fees
I think the fees were a bit high, but then we had excellent service from a nice group of people who knew their jobs and worked well.
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By: Customer Relations Manager
Nov 24, 2014
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Dear Brenda, Thank you for your lovely review. We are really pleased to hear about your experience with us and the good service you received from the team. All the best for the future! Melanie Smith Customer Relations Manager ...

“Awful from the very first day. A lot of lies ......”

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Nov 13,2014
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By: 'Ruhul'
Nov 13,2014
1 people found
this helpful
Awful from the very first day. A lot of lies and broken promises. I am very disappointed with the service provided by this company, from the branch to head office. The staff have a way of deceiving you in to signing up with them and ...
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Nov 24, 2014
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Dear Ruhul, I am really sorry to hear this. Please can you email [email protected] so we can investigate these issues for you. Many thanks Melanie Smith Customer Relations Manager ...

“I am impressed with Allison at Haarts, She kept us ......”

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Nov 05,2014
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Allison
By: 'Les'
Nov 05,2014
0 people found
this helpful
I am impressed with Allison at Haarts, She kept us in contact all the time. Allison is very conscientious with customer satisfaction attitude. Considering we are based in Dubai Allison did not forget about us at all, unusual in todays world. I would use Allison ...
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Comment on agent fees
acceptable
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By: Customer Relations Manager
Nov 24, 2014
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Dear Les, Thank you for your review. We are really pleased to hear about the service you received from Allison and team. All the best for the future! Melanie Smith Customer Relations Manager ...

“Iam at this moment waiting to hear when an agent ......”

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Nov 04,2014
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By: 'Mr'
Nov 04,2014
1 people found
this helpful
Iam at this moment waiting to hear when an agent will visit my tenant who is being evicted today. I have been told by the local office in Grays they no nothing about it and there is only one person in the office, therefore no ...
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What agent could do to change your mind?
The agent could have returned my calls, as a legal team they should have the answers to legal questions not say I will have to come back to you which they never did. I would like to have dealt with one person but the turnover of staff seems to make this impossible ,as a managing agent your company do not manage
Attached Filesnbsp;
Comment on agent fees
I think the fee is far to high ,as I seem to be chasing Haarts to do there job
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By: Customer Relations Manager
Nov 24, 2014
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Dear Mr and Mrs Boorman, I am so sorry to hear about the issues you have faced. Please email me at [email protected] so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...

“Contracts were exchanged on 30/10/14 on an investment property I have ......”

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Nov 01,2014
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By: 'PennyM'
Nov 01,2014
0 people found
this helpful
Contracts were exchanged on 30/10/14 on an investment property I have been trying to sell since June 2014. Throughout this process, Danielle Curtis (Norwich Golden Triangle) has been superb! Initially, I had tenants and only wanted investors and no advertising. An offer was obtained at the asking ...
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Nov 24, 2014
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Hi Penny, Thank you for your review, we are really pleased to hear about your experience and the service you received. I will make sure your comments regarding the letters is passed on. Many thanks Melanie Smith Customer Relations Manager ...

“First off, let me say Stefano at Borehamwood is a 5......”

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Oct 24,2014
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Stefano
By: 'Diwakar'
Oct 24,2014
0 people found
this helpful
First off, let me say Stefano at Borehamwood is a 5-Star! This is the first time I am selling a property, and Stefano has been very helpful right from the beginning. He has stablished a very good relationship with both my wife and myself from ...
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Comment on agent fees
Fixed fee, and inline with our expectations.
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By: Customer Relations Manager
Oct 30, 2014
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Dear Diwakar, Thank you for your review. We are really pleased to hear about your experience with our Borehamwood branch and the service you received from Stefano and team. All the best for the future, we hope your move goes well! Kind regards Melanie Smith Customer Relations Manager ...

“I've rented a property through them, they advised that the ......”

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Oct 22,2014
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Ellis June
By: 'Marius'
Oct 22,2014
1 people found
this helpful
I've rented a property through them, they advised that the property is nice and clean, everything working. When I moved into the property, it was FILTHY, I don't think it has been cleaned in the last year or so, cockroaches and appliances that did not ...
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What agent could do to change your mind?
Quit the agency and find another job !
Attached Filesnbsp;
Comment on agent fees
Wasted money!
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By: Customer Relations Manager
Oct 30, 2014
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Dear Marius, I believe I have replied to your previous review, please do get in touch with us at [email protected] so we can look in to this for you. Kind regards Melanie Smith Customer Relations Manager ...

“I found the whole team very helpful and were continuously ......”

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Oct 22,2014
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By: 'RICHARD'
Oct 22,2014
0 people found
this helpful
I found the whole team very helpful and were continuously keeping me in the loop. The viewings were on time and all questions were answered swiftly. I would not hesitate to recommend them to anyone....
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Oct 30, 2014
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Dear Richard, Thank you for your review. We are really pleased to hear about your experience with our Basildon branch. All the best for the future! Melanie Smith Customer Relations Manager ...

“I had so many problems with the Haart Ilford branch! ......”

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Oct 19,2014
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By: 'Annoyed'
Oct 19,2014
1 people found
this helpful
I had so many problems with the Haart Ilford branch! Right from signing the tenancy agreement to moving out they were a big headache. First of all they kept making mistakes on the forms which made the process even longer. Then finally when I actually ...
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Oct 30, 2014
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Hello I am really sorry to hear about these issues. If we can be of any further assistance please don't hesitate to contact us at [email protected] Many thanks, Melanie Smith Customer Relations Manager ...

“Upon starting with the agency, we (myself and 2 other tenants) ......”

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Oct 16,2014
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By: 'Ken'
Oct 16,2014
0 people found
this helpful
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on). I'll note a ...
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What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It's always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn't have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I've ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you've put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any "after-sale" service.
Attached Filesnbsp;
Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
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By: Customer Relations Manager
Oct 30, 2014
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Hi Ken I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance. Kind regards, Melanie Smith Customer Relations Manager ...

“We were very impressed by the proactive approach taken from ......”

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Oct 13,2014
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amber
By: 'Ann'
Oct 13,2014
0 people found
this helpful
We were very impressed by the proactive approach taken from the start and which the team continued. They were all very professional, informative, and friendly throughout. The weekly updates were invaluable and they adhered to all their promises. We particularly found that Josh worked tirelessly ...
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Oct 30, 2014
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Hi Ann, Thank you for your review. We are really pleased to hear about your experience and the good service you received. All the best for the future! Melanie Smith Customer Relations Manager ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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