haart
3.7/5, 1718 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

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Latest Reviews

 View all Reviews 1718
17th Sep 2024
reviewed by 'Surya'
“I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. ......”
13th Sep 2024
reviewed by 'Mark'
“Would just like to say Shannon who works in the Slough branch has been great to deal with.She comes ......”
11th Sep 2024
reviewed by 'Glory'
“Haart letting having been amazing, they show up anytime you need them and always willing to help. Thank you Samantha ......”
6th Sep 2024
reviewed by 'Syed'
“Fluffed our SaleWasted a yearAstounding level of attitude without the skills to do the actual job....”
30th Aug 2024
reviewed by 'Rich'
“extremely unprofessional and Poor customer service,The lady agent talks with harsh tone with service Usernever recommend anyone...”
19th Aug 2024
reviewed by 'Daphne'
“I recently had the pleasure of working with Victoria Lambert to rent a new flat, and I couldn't be happier ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
122 93 186 195 477 62 278 34 96 175
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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haart Branches (view all 176)
Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“Terrible and awful customer serviceFrom our experience, Haart is definitely ......”

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Oct 28,2015
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Jasmine
By: 'Jianye'
Oct 28,2015
2 people found
this helpful
Terrible and awful customer service From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use ...
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What agent could do to change your mind?
refund any owned rent and claim fees and a formal apology
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“I had a very good experience with Haart. I'm not ......”

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Oct 17,2015
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ELLIS
By: 'Emma'
Oct 17,2015
0 people found
this helpful
I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and ...
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Comment on agent fees
reasonable
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By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Dear Emma, Thank you for your review. We are delighted to hear of your positive experience with us. We hope your move went well and we look forward to speaking to you again in the future. Kindest regards, Melanie Smith (Customer Relations Manager) ...

“After I had agreed an estate agent to sell my ......”

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Oct 16,2015
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Dillon
By: 'House'
Oct 16,2015
1 people found
this helpful
After I had agreed an estate agent to sell my house (I had no contact with Haart prior to the call intiiated from Dillon) - once on rightmove, Dillon from Haart rang up unrequested offering evaluation services. When I had said I was working with ...
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“Haart's property management dept is abysmal. I endured endless aggravation ......”

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Oct 12,2015
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By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
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What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
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By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Hi, We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...

“Pros:Sunny is a pragmatic employee who gets things done ......”

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Oct 10,2015
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Sunny
By: 'DisappointedLondonLandlord'
Oct 10,2015
0 people found
this helpful
Pros: Sunny is a pragmatic employee who gets things done efficiently and usually communicates well. They are good at playing...
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What agent could do to change your mind?
Their fees are very competitive
Attached Filesnbsp;
Comment on agent fees
Their fees are very competitive
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By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Good afternoon, Thank you for leaving us a review. We are sorry to read that you would not use the branch again. Were there any particular elements that you feel needed improvement or any problems that you faced that we can investigate and look for resolve? Please do let us know by contacting us at [email protected]. Many thanks, Melanie Smith Customer Relations Manager ...

“I have been renting a property in Margetts Road through ......”

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Sep 28,2015
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By: 'Magical1'
Sep 28,2015
2 people found
this helpful
I have been renting a property in Margetts Road through Haart for approx 1 year. (Ellie in the Bedford office is lovely.) Unfortunately, I have not been very happy with the speed of Haart & my landlords response to notification of problems with the property. The last ...
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What agent could do to change your mind?
Treat their tenants like they're customers too and not just money machines for their landlords.
Attached Filesnbsp;
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By: Customer Relations Manager
Oct 06, 2015
View all comments (1)
Hi there, We are really sorry that you have had this issue and that it has taken some time to resolve it. The Property Management team are working hard to fix this for you and would like to apologise for the inconvenience this has caused. If you need any further assistance please don't hesitate to email [email protected] Many thanks, Melanie Smith Customer Relations Manager ...

“Tried to sell our property with Haart (we ended up ......”

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Sep 27,2015
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By: 'Upset'
Sep 27,2015
2 people found
this helpful
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were ...
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By: Customer Relations Manager
Oct 06, 2015
View all comments (1)
Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this. Many thanks, Melanie Smith Customer Relations Manager ...

“haart has failed as agents in every way they have ......”

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Sep 23,2015
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By: 'john'
Sep 23,2015
1 people found
this helpful
haart has failed as agents in every way they have put people in my house that from day one was wrong and was scamming me £3000 in unpaid money and i have been fcced to spend over £3000 in repairs and i cant even get them out ...
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What agent could do to change your mind?
just dont there job what ever that is help the teanted in trouble
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By: Customer Relations Manager
Sep 23, 2015
View all comments (1)
Hi John I believe we have responded to your review on another site. We are very sorry to learn that your tenants who were adequately referenced have not kept up to date with their rent although unfortunately this is beyond our control. We are aware that we have been in contact with you to explain this. Should you wish to contact us about this please feel free to email us at [email protected]. Kind regards Melanie Smith Customer Relations Manager ...

“The worst property agency ever is Haart. Very unprofessional, we ......”

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Sep 23,2015
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Andrew
By: 'Evelina'
Sep 23,2015
5 people found
this helpful
The worst property agency ever is Haart. Very unprofessional, we went to house viewings and they did not show up, our poor baby was with us. I called Haart Burnham and they liers said to keep waiting someone was coming ( the houses were 5 mins from ...
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By: Customer Relations Manager
Oct 07, 2015
View all comments (2)
We are now aware that the new Branch Manager John Lee has been in contact with you about this matter. We would like to clarify that Marion Smith has never been the branch manager at our Burnham office and had left employment at the time you sent the email to her. Many thanks, Melanie Smith Customer Relations Manager ...

“This is the worse ever dealing with sales agent, where ......”

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Sep 18,2015
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By: 'LORCAN'
Sep 18,2015
4 people found
this helpful
This is the worse ever dealing with sales agent, where no one there to acknowledge the phone. Every other day i use to call, but not a single reply. I could not get the viewing even after left name and number ., There were no reply ...
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By: Customer Relations Manager
Sep 23, 2015
View all comments (1)
Hi Lorcan I'm really sorry to hear this. Please could you email [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“I used them as they offered me a cheaper fee ......”

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Aug 31,2015
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By: 'outraged'
Aug 31,2015
1 people found
this helpful
I used them as they offered me a cheaper fee however a few months into the tenancy, the tenant stopped paying rent and i later found out that they were in receipt of housing benefits. I went through the eviction process which took me 4-5 ...
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What agent could do to change your mind?
i wouldnt use them again if they did it for FREE
Attached Filesnbsp;
Comment on agent fees
i wouldnt use them again if they did it for FREE
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By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi I'm really sorry to hear about this. Please could you email [email protected] so we can investigate the problems you have experienced? Many thanks Melanie Smith Customer Relations Manager ...

“This is the worse ever dealing with letting agent, where ......”

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Aug 28,2015
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By: 'navin'
Aug 28,2015
3 people found
this helpful
This is the worse ever dealing with letting agent, where no one there to acknowledge the emails and phone. Every day i use to call and email, but not a single reply. I could not get the viewing, so directly booked the apartment and paid £360 ...
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By: Customer Relations Manager
Sep 03, 2015
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Hi I'm really sorry to hear about this. Please could you email [email protected] so we can investigate these issues? Many thanks Melanie Smith Customer Relations Manager ...

“they were asked to send me mail I got none ........”

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Aug 26,2015
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By: 'tina'
Aug 26,2015
1 people found
this helpful
they were asked to send me mail I got none ..the electric needed to be paid and over 12 letters were sent i didnt get one I was then informed after it all happened that a warrant had been served the house broken into and a ...
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By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi, I'm really sorry to hear about this. Please could you email [email protected] so we can investigate the issues you have experienced? Many thanks Melanie Smith Customer Relations Manager ...

“We cannot praise Haarts enough. They found a buyer within 4 ......”

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Aug 20,2015
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By: 'Paula'
Aug 20,2015
0 people found
this helpful
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In ...
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By: Customer Relations Manager
Sep 03, 2015
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Hi Paula, Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property. Kind regards, Melanie Smith Customer Relations Manager ...

“In all my contacts with the staff at the office, ......”

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Aug 14,2015
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Allison
By: 'Elna'
Aug 14,2015
0 people found
this helpful
In all my contacts with the staff at the office, everyone has always been extremely helpful, friendly and professional. I have been kept fully informed about the progress, or otherwise, of the sale of my house. I have been particularly impressed by the thorough approach ...
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Comment on agent fees
The fees were made very clear right at he beginning and seem to be fair.
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By: Customer Relations Manager
Aug 19, 2015
View all comments (1)
Hi Elna Many thanks for your review. We are delighted to hear about your experience with our Bury team and the success of your sale. All the best Melanie Smith Customer Relations Manager ...

“The agents were excellent at communicating with us and responded ......”

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Aug 14,2015
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By: 'nottsy'
Aug 14,2015
0 people found
this helpful
The agents were excellent at communicating with us and responded to queries very quickly. We found them to be honest, friendly and professional throughout, and having experience with several agents over the years they are one of the best we have dealt with. We had ...
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By: Customer Relations Manager
Aug 19, 2015
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Hi nottsy Thank you for your review. We are sorry to hear about your previous bad experience and hope this has been rectified. We are pleased to hear about the service you received from the Arnold team and wish you all the best for the future. Kind regards Melanie Smith Customer Relations Manager ...

“We thought the service provided by Haart Swindon was excellent. ......”

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Aug 13,2015
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David
By: 'Liz'
Aug 13,2015
0 people found
this helpful
We thought the service provided by Haart Swindon was excellent. We had over 40 viewings so Jack and Steve worked hard for us, and always were in contact to give us feedback. Once we had an offer that we were happy to accept, Dave and Lorna ...
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By: Customer Relations Manager
Aug 19, 2015
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Hi Liz Thank you for your lovely review. We are really pleased to hear your move was successful and to hear about your experience with our Swindon team. All the best for the future Melanie Smith Customer Relations Manager ...

“Horrendous service from Haart in Brixton. We are tenants of ......”

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Aug 10,2015
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Rasa
By: 'Russell'
Aug 10,2015
1 people found
this helpful
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely. We were told two days before the move-in day that it would have to be moved. We were promised that this would ...
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What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Attached Filesnbsp;
Comment on agent fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
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By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi Russell I'm really sorry to hear about this. Please could you email [email protected] so we can investigate and rectify these issues? Many thanks Melanie Smith Customer Relations Manager ...

“ten out of ten for Nick Fowers and the Haart ......”

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Jul 30,2015
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Nicholas
By: 'seaview'
Jul 30,2015
0 people found
this helpful
ten out of ten for Nick Fowers and the Haart team at the Sheerness branch, sold my property in 3 days , amazing work. ive been pleased with all aspects of the transaction, due to the fact that Haart did all the work , and kept me in ...
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By: Customer Relations Manager
Aug 12, 2015
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Hi there Thanks for your review! We enjoyed hearing about your experience with our Sheerness branch. Thank you for your kind words and all the best for the future. Melanie Smith Customer Relations Manager ...

“We sold our Home through Haart in Strood and we ......”

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Jul 27,2015
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Jill
By: 'Chris'
Jul 27,2015
0 people found
this helpful
We sold our Home through Haart in Strood and we were very pleased with the service we received! The staff at all times were very professional, polite and friendly! Jill Galton the sales progressor kept us updated throughout the process! My only concern was when ...
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Comment on agent fees
Who is ever happy paying fees?
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By: Customer Relations Manager
Aug 12, 2015
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Hi Chris Thank you for your review. We are really pleased to hear about your experience with the Medway team and the service you received. We are always looking to improve so I will ensure your feedback regarding Head Office calls is passed on. All the best! Melanie Smith Customer Relations Manager ...

“I have never experienced such poor service in my life. ......”

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Jul 17,2015
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Feroza
By: 'unhappy_customer99'
Jul 17,2015
3 people found
this helpful
I have never experienced such poor service in my life. I had the misfortune of dealing with Feroza who was difficult, rude and generally had a really disgusting attitude. First she said she was the sales negotiator then said she was the Branch Manager. Would ...
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By: Customer Relations Manager
Jul 22, 2015
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Hello I am sorry to read your comments and to hear about your experience. Please could you email [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“This estate agency were miss-leading about the fees for the ......”

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Jul 17,2015
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Charlotte
By: 'John'
Jul 17,2015
2 people found
this helpful
This estate agency were miss-leading about the fees for the property. Initially telling me that no fees were required. I was able to afford the rent on this basis and went to view the property. Again was informed on the viewing that no fees were ...
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By: Customer Relations Manager
Jul 22, 2015
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Hi John I'm really sorry to hear about this. Please could you email [email protected] with the details so we can look in to this further. Many thanks Melanie Smith Customer Relations Manager ...

“I viewed a property in Slough with the help of ......”

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Jul 10,2015
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Jasmine
By: 'no_name'
Jul 10,2015
4 people found
this helpful
I viewed a property in Slough with the help of Haart, Maidenhead branch. Before we finalized I clearly told that I will be staying in the property only for 8 months, Jasmine on behalf of Haart agreed to it and I made my first payment to ...
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By: Customer Relations Manager
Jul 15, 2015
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Hello I'm really sorry to hear this. Please could you email [email protected] so I can look in to this. Many thanks Melanie Smith Customer Relations Manager ...

“I had ler my property out through Haart. They gave ......”

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Jul 02,2015
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Caroline
By: 'Jas'
Jul 02,2015
3 people found
this helpful
I had ler my property out through Haart. They gave me the wrong details , hid the fine print and forces me into a deal that I did not want to go into but had to due to.urgency of time. Then they never called me ...
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By: Customer Relations Manager
Jul 15, 2015
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Hi Jas I'm really sorry to hear about this. Please could you email [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“My husband and I were very pleased with the service ......”

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Jun 13,2015
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DEBBIE
By: 'Jean&John'
Jun 13,2015
1 people found
this helpful
My husband and I were very pleased with the service provided at Haarts. Debbie the sales manager was very helpful in guiding us through the buying process. She was always available to give advice and happy to pop round to speak to the seller on ...
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By: Customer Relations Manager
Jun 19, 2015
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Hi Jean & John Thank you for taking the time to leave a review. It is lovely to hear about your experience and the service you received from Debbie and team. All the best for the future! Melanie Smith Customer Relations Manager ...

“They sold our house and after 10 weeks the buyer dropped ......”

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Jun 09,2015
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Annette
By: 'janice'
Jun 09,2015
3 people found
this helpful
They sold our house and after 10 weeks the buyer dropped out.Haarts knew our uyer waslooking at other properties but didnt send any other clients round.After our 10 week contract was finished with Haarts we cancelled and had to give them two weeks notice.Which ...
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What agent could do to change your mind?
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
Attached Filesnbsp;
Comment on agent fees
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
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By: Customer Relations Manager
Jun 10, 2015
View all comments (1)
Hi Janice I'm sorry to hear about this - please could you email us at [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“My thanks to Mr Paul Long and his team from ......”

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Jun 04,2015
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Paul
By: 'Laura'
Jun 04,2015
0 people found
this helpful
My thanks to Mr Paul Long and his team from Haart Stratford, who sold my property They were clear and helpful throughout and kept me informed of the process . They managed to get me a very good asking price within 2 weeks of being on the ...
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By: Customer Relations Manager
Jun 10, 2015
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Hi Laura Thank you for your lovely comments. We were concerned to see your 1 star rating but have noticed you have no negative feedback in your comments. If there is anything you wish to discuss please feel free to email us at [email protected] Many thanks Melanie Smith Customer Relations Manager ...

“May 16 Hello Mr Richardson,I am writing to you to ......”

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May 27,2015
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James
By: 'Kerry'
May 27,2015
1 people found
this helpful
May 16 Hello Mr Richardson, I am writing to you to thank you for the excellent service we received from your team at the Chelmsford branch - in particular James Knight and Damian Buck. Immediately we signed with Haart we could see the difference from our ...
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By: Customer Relations Manager
May 27, 2015
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Hi Kerry and Neil, This is lovely to hear, thank you for taking the time to leave a review. We are really pleased to hear about your experience and the service you received from the Chelmsford team. We will ensure this is passed on to them as I am sure they would love to hear your feedback. All the best for the future! Melanie Smith Customer Relations Manager ...

“Haart Chelmsford have been a pleasure to sell our property ......”

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May 25,2015
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Damian
By: 'Paul'
May 25,2015
1 people found
this helpful
Haart Chelmsford have been a pleasure to sell our property with. The team were amazing and very understanding of our personal circumstances. Myself and my partner are in the process of adoption and it was important we sold as quickly as possible but obviously for ...
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By: Customer Relations Manager
May 27, 2015
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Hi Paul, We are so pleased to hear about your experience and the help you received from our Chelmsford team, thank you for taking the time to leave us this lovely review. All the very best for the future! Melanie Smith Customer Relations Manager ...

“I have called them for 3 weeks running and cant get ......”

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May 22,2015
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By: 'MANNY'
May 22,2015
2 people found
this helpful
I have called them for 3 weeks running and cant get through letting dept, left over numerous messages no reply.So if your a landlord think twice. They are aware i would be paying 12 months in advance any landlords wish come true/ if are a landlord ...
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By: Customer Relations Manager
May 27, 2015
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Hi Manny, I'm really sorry to hear this, please could you drop an email to [email protected] so we can look into this. Many thanks, Melanie Smith Customer Relations Manager ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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