haart
3.7/5, 1727 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 94 187 197 479 62 278 34 97 175
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“I would never use this estate agent again as fees ......”

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Feb 02,2016
Minithumbdown
poonam
By: 'NB'
Feb 02,2016
4 people found
this helpful
I would never use this estate agent again as fees are extortionate and service is very poor. Do not investigate problems you have reported even if it affects your health. Very bad service....
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes
By: haart Estate Agents
Feb 02, 2016
View all comments (1)
Hi there, We're sorry to hear about your poor experience with us. Please get in touch at [email protected] and we can investigate this for you. Regards, Ross ...

“Peter from Bury St Edmunds Haart arranged to meet me ......”

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Jan 22,2016
Minithumbdown
By: 'Customers'
Jan 22,2016
1 people found
this helpful
Peter from Bury St Edmunds Haart arranged to meet me for a property viewing but he did not turn up and no-one from the Haart office contacted me. When I phoned them to find out where he was, Peter LIED and said that he had ...
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Comment on agent fees
Fees high too
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“Unprofessional is not a strong enough word.They show a ......”

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Dec 23,2015
Minithumbdown
By: 'Avoid'
Dec 23,2015
1 people found
this helpful
Unprofessional is not a strong enough word. They show a total disconsideration for their customers. They don't even know the details of the property they are trying to sell, giving whatever answers they think should be fine. We asked for 2 weeks for a proper viewing. ...
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Was this helpful? Yes
By: Ross
Jan 13, 2016
View all comments (1)
Hi there, We're sorry to hear about this! Could you please forward all the details to [email protected] and we can look into this for you. Regards, Ross ...

“The service is terrible. I do not have heat at ......”

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Dec 07,2015
Minithumbdown
daisy
By: 'filiz'
Dec 07,2015
1 people found
this helpful
The service is terrible. I do not have heat at home for almost three moths and I am a pregnant woman who is going to give birth within two weeks. Two radiators in bedrooms do not work since I moved the house and none fixed ...
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Was this helpful? Yes

“Absolutely terrible.Made several fundamental but vital errors, the biggest ......”

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Dec 02,2015
Minithumbdown
By: 'Kate'
Dec 02,2015
0 people found
this helpful
Absolutely terrible. Made several fundamental but vital errors, the biggest of which is only realising two days before moving in that reference checks had not been carried out, despite me specifically asking by email and phone whether we needed to provide anything else, several weeks ...
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What agent could do to change your mind?
Expensive considering they are so incompetent!
Attached Filesnbsp;
Comment on agent fees
Expensive considering they are so incompetent!
Was this helpful? Yes
By: haart Estate Agents
Dec 02, 2015
View all comments (1)
Hi Kate, We're sorry to hear of your bad experience. Could you please email us at [email protected] with all the relevant details and we'll investigate these issues for you. Regards, Mel Smith Customer Relations Manager ...

“I am very happy with the service I rececived from ......”

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Nov 26,2015
Minithumbup
KELLY
By: 'Miss'
Nov 26,2015
0 people found
this helpful
I am very happy with the service I rececived from both Jay at the Stratford Branch and Team and also Kelly from the Chadwell Heath branch, both had kept me informed on a weekly basis to insure i was aware of what was going on ...
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Comment on agent fees
Resonable
Was this helpful? Yes
By: Ross
Jan 13, 2016
View all comments (1)
Hi Miss Williams, Thank you for the feedback, we're very pleased to hear about your positive experience with us and we're happy we were able to provide a professional service. Regards, Ross ...

“We were warned about haart prior to the purchase of ......”

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Nov 13,2015
Minithumbdown
By: 'Nuwan'
Nov 13,2015
8 people found
this helpful
We were warned about haart prior to the purchase of our property but we thought otherwise. Mistake!! no one seems to take ownership and did not want to bother about showing the property or to explain to us about what is going on. The so ...
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What agent could do to change your mind?
Nothing. Just do their Job. These guys were so bad that it's amazing if they could turn anything around! shocked to see this bad customer service.
Attached Filesnbsp;
Was this helpful? Yes
By: haart Estate Agents
Nov 18, 2015
View all comments (1)
Hi, Sorry to read this - we are aware you have also left this review on another review site. We would like to look into the issues you faced further, so could you please email [email protected] with the full details (including the property details) so I can investigate? Thank you in advance. Melanie Smith, Customer Relations Manager ...

“I asked Haart in Taunton to value my property with ......”

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Nov 13,2015
Minithumbdown
Emma
By: 'Margaret'
Nov 13,2015
4 people found
this helpful
I asked Haart in Taunton to value my property with a view to selling. It was valued but no photos taken. I did however sign a contract but did not think it was a sole agency as I had just been with an estate agent ...
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Was this helpful? Yes
By: haart Estate Agents
Nov 18, 2015
View all comments (1)
Hi, Sorry to read this. Can you forward the details including the cancellation email to help@haart,co.uk so we can try to resolve this ? Many thanks Melanie Smith Customer Relations Manager ...

“The property had subsidence, which they knew, but did not ......”

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Nov 10,2015
Minithumbdown
By: 'Disappointed'
Nov 10,2015
0 people found
this helpful
The property had subsidence, which they knew, but did not share with us. The buyer accepted our offer but they tried to persuade them not to. They refused to take it off RightMove and put up a for sale sign after the offer was accepted. ...
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What agent could do to change your mind?
They have a terrible reputation, deservedly. They see the relationship with buyers as a combatitive one. Rude and untrustworthy they typify all the worst stereotypes about estate agents.
Attached Filesnbsp;
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this. Many thanks, Melanie Smith Customer Relations Manager ...

“Terrible and awful customer serviceFrom our experience, Haart is definitely ......”

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Oct 28,2015
Minithumbdown
Jasmine
By: 'Jianye'
Oct 28,2015
2 people found
this helpful
Terrible and awful customer service From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use ...
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What agent could do to change your mind?
refund any owned rent and claim fees and a formal apology
Attached Filesnbsp;
Was this helpful? Yes

“I had a very good experience with Haart. I'm not ......”

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Oct 17,2015
Minithumbup
ELLIS
By: 'Emma'
Oct 17,2015
0 people found
this helpful
I had a very good experience with Haart. I'm not sure why all the negative reviews. All I can say is that they are great with what they do. They answered all my queries from my first point of contact through to moving in and ...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Dear Emma, Thank you for your review. We are delighted to hear of your positive experience with us. We hope your move went well and we look forward to speaking to you again in the future. Kindest regards, Melanie Smith (Customer Relations Manager) ...

“After I had agreed an estate agent to sell my ......”

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Oct 16,2015
Minithumbdown
Dillon
By: 'House'
Oct 16,2015
1 people found
this helpful
After I had agreed an estate agent to sell my house (I had no contact with Haart prior to the call intiiated from Dillon) - once on rightmove, Dillon from Haart rang up unrequested offering evaluation services. When I had said I was working with ...
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Was this helpful? Yes

“Haart's property management dept is abysmal. I endured endless aggravation ......”

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Oct 12,2015
Minithumbdown
By: 'Anonymous'
Oct 12,2015
1 people found
this helpful
Haart's property management dept is abysmal. I endured endless aggravation trying to get issues resolved. Two months to replace a dishwasher; a month to replace a washer/dryer; six months of ongoing boiler issues. All due to Haart failing to respond to contractors assigned to ...
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What agent could do to change your mind?
Zero value paid!! Should have researched them before letting a property through them.
Attached Filesnbsp;
Comment on agent fees
Zero value paid!! Should have researched them before letting a property through them.
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Hi, We are really sorry to read this review and the problems you have faced. Were these problems resolved with our customer relations team? If not, I would like to investigate this further. Please could you contact us at [email protected] so we can look in to this. Many thanks, Melanie Smith Customer Relations Manager ...

“Pros:Sunny is a pragmatic employee who gets things done ......”

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Oct 10,2015
Minithumbdown
Sunny
By: 'DisappointedLondonLandlord'
Oct 10,2015
0 people found
this helpful
Pros: Sunny is a pragmatic employee who gets things done efficiently and usually communicates well. They are good at playing...
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What agent could do to change your mind?
Their fees are very competitive
Attached Filesnbsp;
Comment on agent fees
Their fees are very competitive
Was this helpful? Yes
By: haart Estate Agents
Nov 10, 2015
View all comments (1)
Good afternoon, Thank you for leaving us a review. We are sorry to read that you would not use the branch again. Were there any particular elements that you feel needed improvement or any problems that you faced that we can investigate and look for resolve? Please do let us know by contacting us at [email protected]. Many thanks, Melanie Smith Customer Relations Manager ...

“I have been renting a property in Margetts Road through ......”

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Sep 28,2015
Minithumbdown
By: 'Magical1'
Sep 28,2015
2 people found
this helpful
I have been renting a property in Margetts Road through Haart for approx 1 year. (Ellie in the Bedford office is lovely.) Unfortunately, I have not been very happy with the speed of Haart & my landlords response to notification of problems with the property. The last ...
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What agent could do to change your mind?
Treat their tenants like they're customers too and not just money machines for their landlords.
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Oct 06, 2015
View all comments (1)
Hi there, We are really sorry that you have had this issue and that it has taken some time to resolve it. The Property Management team are working hard to fix this for you and would like to apologise for the inconvenience this has caused. If you need any further assistance please don't hesitate to email [email protected] Many thanks, Melanie Smith Customer Relations Manager ...

“Tried to sell our property with Haart (we ended up ......”

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Sep 27,2015
Minithumbdown
By: 'Upset'
Sep 27,2015
2 people found
this helpful
Tried to sell our property with Haart (we ended up changing estate agents) - do NOT recommend! Here are a couple of reasons why... Lied about viewings taking place (when they did not happen). Abysmal communication e.g. cancelled our Open Day but we were ...
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Was this helpful? Yes
By: Customer Relations Manager
Oct 06, 2015
View all comments (1)
Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this. Many thanks, Melanie Smith Customer Relations Manager ...

“haart has failed as agents in every way they have ......”

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Sep 23,2015
Minithumbdown
By: 'john'
Sep 23,2015
1 people found
this helpful
haart has failed as agents in every way they have put people in my house that from day one was wrong and was scamming me £3000 in unpaid money and i have been fcced to spend over £3000 in repairs and i cant even get them out ...
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What agent could do to change your mind?
just dont there job what ever that is help the teanted in trouble
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
Sep 23, 2015
View all comments (1)
Hi John I believe we have responded to your review on another site. We are very sorry to learn that your tenants who were adequately referenced have not kept up to date with their rent although unfortunately this is beyond our control. We are aware that we have been in contact with you to explain this. Should you wish to contact us about this please feel free to email us at [email protected]. Kind regards Melanie Smith Customer Relations Manager ...

“The worst property agency ever is Haart. Very unprofessional, we ......”

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Sep 23,2015
Minithumbdown
Andrew
By: 'Evelina'
Sep 23,2015
5 people found
this helpful
The worst property agency ever is Haart. Very unprofessional, we went to house viewings and they did not show up, our poor baby was with us. I called Haart Burnham and they liers said to keep waiting someone was coming ( the houses were 5 mins from ...
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Was this helpful? Yes
By: Customer Relations Manager
Oct 07, 2015
View all comments (2)
We are now aware that the new Branch Manager John Lee has been in contact with you about this matter. We would like to clarify that Marion Smith has never been the branch manager at our Burnham office and had left employment at the time you sent the email to her. Many thanks, Melanie Smith Customer Relations Manager ...

“This is the worse ever dealing with sales agent, where ......”

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Sep 18,2015
Minithumbdown
By: 'LORCAN'
Sep 18,2015
4 people found
this helpful
This is the worse ever dealing with sales agent, where no one there to acknowledge the phone. Every other day i use to call, but not a single reply. I could not get the viewing even after left name and number ., There were no reply ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Sep 23, 2015
View all comments (1)
Hi Lorcan I'm really sorry to hear this. Please could you email [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

“I used them as they offered me a cheaper fee ......”

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Aug 31,2015
Minithumbdown
By: 'outraged'
Aug 31,2015
1 people found
this helpful
I used them as they offered me a cheaper fee however a few months into the tenancy, the tenant stopped paying rent and i later found out that they were in receipt of housing benefits. I went through the eviction process which took me 4-5 ...
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What agent could do to change your mind?
i wouldnt use them again if they did it for FREE
Attached Filesnbsp;
Comment on agent fees
i wouldnt use them again if they did it for FREE
Was this helpful? Yes
By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi I'm really sorry to hear about this. Please could you email [email protected] so we can investigate the problems you have experienced? Many thanks Melanie Smith Customer Relations Manager ...

“This is the worse ever dealing with letting agent, where ......”

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Aug 28,2015
Minithumbdown
By: 'navin'
Aug 28,2015
3 people found
this helpful
This is the worse ever dealing with letting agent, where no one there to acknowledge the emails and phone. Every day i use to call and email, but not a single reply. I could not get the viewing, so directly booked the apartment and paid £360 ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi I'm really sorry to hear about this. Please could you email [email protected] so we can investigate these issues? Many thanks Melanie Smith Customer Relations Manager ...

“they were asked to send me mail I got none ........”

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Aug 26,2015
Minithumbdown
By: 'tina'
Aug 26,2015
1 people found
this helpful
they were asked to send me mail I got none ..the electric needed to be paid and over 12 letters were sent i didnt get one I was then informed after it all happened that a warrant had been served the house broken into and a ...
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Was this helpful? Yes
By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi, I'm really sorry to hear about this. Please could you email [email protected] so we can investigate the issues you have experienced? Many thanks Melanie Smith Customer Relations Manager ...

“We cannot praise Haarts enough. They found a buyer within 4 ......”

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Aug 20,2015
Minithumbup
By: 'Paula'
Aug 20,2015
0 people found
this helpful
We cannot praise Haarts enough. They found a buyer within 4 days. Professional team run by an excellent manager Rebecca. Emma kept us up to date with the buyers progress. Thank you so much for making this transaction stress free. We will always recommend you. In ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Sep 03, 2015
View all comments (1)
Hi Paula, Thank you for your lovely review. We are so pleased to hear about your experience with us and the success of your sale. All the best with your second property. Kind regards, Melanie Smith Customer Relations Manager ...

“In all my contacts with the staff at the office, ......”

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Aug 14,2015
Minithumbup
Allison
By: 'Elna'
Aug 14,2015
0 people found
this helpful
In all my contacts with the staff at the office, everyone has always been extremely helpful, friendly and professional. I have been kept fully informed about the progress, or otherwise, of the sale of my house. I have been particularly impressed by the thorough approach ...
read full review
Comment on agent fees
The fees were made very clear right at he beginning and seem to be fair.
Was this helpful? Yes
By: Customer Relations Manager
Aug 19, 2015
View all comments (1)
Hi Elna Many thanks for your review. We are delighted to hear about your experience with our Bury team and the success of your sale. All the best Melanie Smith Customer Relations Manager ...

“The agents were excellent at communicating with us and responded ......”

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Aug 14,2015
Minithumbup
By: 'nottsy'
Aug 14,2015
0 people found
this helpful
The agents were excellent at communicating with us and responded to queries very quickly. We found them to be honest, friendly and professional throughout, and having experience with several agents over the years they are one of the best we have dealt with. We had ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 19, 2015
View all comments (1)
Hi nottsy Thank you for your review. We are sorry to hear about your previous bad experience and hope this has been rectified. We are pleased to hear about the service you received from the Arnold team and wish you all the best for the future. Kind regards Melanie Smith Customer Relations Manager ...

“We thought the service provided by Haart Swindon was excellent. ......”

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Aug 13,2015
Minithumbup
David
By: 'Liz'
Aug 13,2015
0 people found
this helpful
We thought the service provided by Haart Swindon was excellent. We had over 40 viewings so Jack and Steve worked hard for us, and always were in contact to give us feedback. Once we had an offer that we were happy to accept, Dave and Lorna ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 19, 2015
View all comments (1)
Hi Liz Thank you for your lovely review. We are really pleased to hear your move was successful and to hear about your experience with our Swindon team. All the best for the future Melanie Smith Customer Relations Manager ...

“Horrendous service from Haart in Brixton. We are tenants of ......”

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Aug 10,2015
Minithumbdown
Rasa
By: 'Russell'
Aug 10,2015
1 people found
this helpful
Horrendous service from Haart in Brixton. We are tenants of a property and have been plagued with problems since we started. Avoid completely. We were told two days before the move-in day that it would have to be moved. We were promised that this would ...
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What agent could do to change your mind?
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Attached Filesnbsp;
Comment on agent fees
Preposterous fees for incredibly poor service. Aside from displaying the property online and giving us the initial viewing, the agency seems to have done nothing at all.
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi Russell I'm really sorry to hear about this. Please could you email [email protected] so we can investigate and rectify these issues? Many thanks Melanie Smith Customer Relations Manager ...

“ten out of ten for Nick Fowers and the Haart ......”

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Jul 30,2015
Minithumbup
Nicholas
By: 'seaview'
Jul 30,2015
0 people found
this helpful
ten out of ten for Nick Fowers and the Haart team at the Sheerness branch, sold my property in 3 days , amazing work. ive been pleased with all aspects of the transaction, due to the fact that Haart did all the work , and kept me in ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi there Thanks for your review! We enjoyed hearing about your experience with our Sheerness branch. Thank you for your kind words and all the best for the future. Melanie Smith Customer Relations Manager ...

“We sold our Home through Haart in Strood and we ......”

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Jul 27,2015
Minithumbup
Jill
By: 'Chris'
Jul 27,2015
0 people found
this helpful
We sold our Home through Haart in Strood and we were very pleased with the service we received! The staff at all times were very professional, polite and friendly! Jill Galton the sales progressor kept us updated throughout the process! My only concern was when ...
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Comment on agent fees
Who is ever happy paying fees?
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi Chris Thank you for your review. We are really pleased to hear about your experience with the Medway team and the service you received. We are always looking to improve so I will ensure your feedback regarding Head Office calls is passed on. All the best! Melanie Smith Customer Relations Manager ...

“I have never experienced such poor service in my life. ......”

Share on :
Jul 17,2015
Minithumbdown
Feroza
By: 'unhappy_customer99'
Jul 17,2015
3 people found
this helpful
I have never experienced such poor service in my life. I had the misfortune of dealing with Feroza who was difficult, rude and generally had a really disgusting attitude. First she said she was the sales negotiator then said she was the Branch Manager. Would ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 22, 2015
View all comments (1)
Hello I am sorry to read your comments and to hear about your experience. Please could you email [email protected] so we can investigate. Many thanks Melanie Smith Customer Relations Manager ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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