haart
3.7/5, 1727 reviews
67% recommended
88% sales valuation accuracy
92% sales fee satisfaction
Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements. show more Haart ... A dynamic and innovative estate agency that is part of Europe's largest independent estate agents. Buying, selling or just looking, we can help. Contact us to arrange a free valuation or discuss your circumstances and requirements.

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Latest Reviews

 View all Reviews 1727
10th Oct 2024
reviewed by 'Matthew Gillett'
“I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property.Janki ......”
4th Oct 2024
reviewed by 'Robert Nalichowski'
“Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I ......”
3rd Oct 2024
reviewed by 'Dawn'
“Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to ......”
30th Sep 2024
reviewed by 'Happy seller'
“I was so impressed with Steven who worked for Haarts Blaby from him valuing the property we were selling to ......”
30th Sep 2024
reviewed by 'Abbas Mohamed'
“I would not recommend...Updated, the worse property management;As a landlord, it's crucial to be cautious when dealing with ......”
25th Sep 2024
reviewed by 'Uzair'
“I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 92% £22,000 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
124 94 187 197 479 62 278 34 97 175
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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haart Branches (view all 176)
Abbots Langley, WD5
Andover, SP10
Arnold, NG5
Ascot, SL5
Ashford, TN23
Ashford, TW15
Ashford TN24, TN24
Aylesbury, HP20

“Our experience with Haart was exceptional. From rearranging viewings at ......”

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Jun 22,2016
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Esta
By: 'Lauren'
Jun 22,2016
1 people found
this helpful
Our experience with Haart was exceptional. From rearranging viewings at the last minute, to the well-informed and friendly agents who answered every question with courtesy and grace, to the swift resolution process and excellent customer care, we were very impressed with every aspect of Haart's ...
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Comment on agent fees
n/a
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By: Ross
Jun 24, 2016
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Hi Lauren, Thank you for review, we're very happy you received an exceptional service. We will pass this feedback on. Regards, Ross ...

“Kay and Rizwan (and Richard whose review I have already ......”

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Jun 21,2016
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Natalie
By: 'meg'
Jun 21,2016
0 people found
this helpful
Kay and Rizwan (and Richard whose review I have already done) were as helpful and friendly and efficient as possible - a really good team....
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“I was given a realistic sale price which was almost ......”

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Jun 21,2016
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By: 'Haarts'
Jun 21,2016
0 people found
this helpful
I was given a realistic sale price which was almost achieved and the quality and frequency of communication was well above anything I had received from other agents in the area on other properties I had for sale. When there was an issue with the ...
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Comment on agent fees
In line with other agents
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“Purchase went through very quickly, and all of my questions ......”

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Jun 21,2016
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Reece
By: 'A'
Jun 21,2016
0 people found
this helpful
Purchase went through very quickly, and all of my questions were answered swiftly. I am a first time buyer so a lot of the process were things that I was not certain of, so it was helpful to have a group of people who were ...
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Comment on agent fees
With the support I received the fees were something I was happy with
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“Richard is very enthusiastic, proactive & driven sale agent. Excellent communication ......”

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Jun 20,2016
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Richard
By: 'Mr'
Jun 20,2016
1 people found
this helpful
Richard is very enthusiastic, proactive & driven sale agent. Excellent communication throughout the sale. Overall, I am very happy with service i have received and would definitely use Haart in the future....
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Comment on agent fees
It is very competitive
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“I have just exchanged contracts on my sale of my ......”

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Jun 20,2016
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Roni
By: 'Nhussein'
Jun 20,2016
0 people found
this helpful
I have just exchanged contracts on my sale of my property and i would like to say this was helped along with the help of Roni Robinson who`s help in this matter was first class in the Brixton office. I was kept informed throughout ...
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Comment on agent fees
The fees were ok
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and than you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Fantastic service! Anya has been extremely helpful and professional on ......”

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Jun 17,2016
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Anya
By: 'Benjamin'
Jun 17,2016
0 people found
this helpful
Fantastic service! Anya has been extremely helpful and professional on our purchase. Would highly recommend the Haart team to anyone looking to purchase in Thornton Heath. :)...
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“Since the start of my journey with Haart I have ......”

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Jun 17,2016
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By: 'Jason-theman86'
Jun 17,2016
0 people found
this helpful
Since the start of my journey with Haart I have been nothing short of impressed. They arrived to the valuation on time and when I expressed this was my first time selling Haart of Sutton have been there with advise on each step of the ...
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“All staff at this branch are super helpful and friendly. ......”

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Jun 16,2016
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By: 'Jenny'
Jun 16,2016
0 people found
this helpful
All staff at this branch are super helpful and friendly. Juliana, Anya, Feroza, Zainab & Perry were all superb throughout my purchase, I would definitely recommend Haart, Thornton Heath....
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“Reece provided excellent service. He was attentive, provided regular updates ......”

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Jun 16,2016
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Reece
By: 'Duncan'
Jun 16,2016
0 people found
this helpful
Reece provided excellent service. He was attentive, provided regular updates and no matter how many times I called him he would take my call of if busy call me back. In the last week or so before we exchanged he was excellent at continuing to ...
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Comment on agent fees
Not Seller but Buyer.
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“From the initial phone call to the final day of ......”

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Jun 16,2016
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Joanna
By: 'Andy'
Jun 16,2016
0 people found
this helpful
From the initial phone call to the final day of completion Joanna and the other members of the team I had contact with were professional but also incredibly kind and patiently explained each step of the process when I had, often ridiculous, questions....
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Comment on agent fees
I understand from conversations from friends and family that the fees were absolutely acceptable for the process.
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“Belinda is totally efficient at her job, very capable young ......”

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Jun 16,2016
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Belinda
By: 'Kate'
Jun 16,2016
0 people found
this helpful
Belinda is totally efficient at her job, very capable young lady and saw our whole sales process through to a successful conclusion. I consider her to be a friend and a great asset to Haart....
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“Just wanted to drop a note to say a big ......”

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Jun 15,2016
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By: 'Marian'
Jun 15,2016
0 people found
this helpful
Just wanted to drop a note to say a big thank you for all of your help through our sale. I've not had the best experience with estate agent before and was reluctant to listen when the appointment was initially made. I must say, I ...
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Comment on agent fees
Very fair. I've dealth with other estate agent before who charges more and don't even do the job
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“I have been using the Camberwell Branch for many years ......”

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Jun 15,2016
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Nikki
By: '1st'
Jun 15,2016
0 people found
this helpful
I have been using the Camberwell Branch for many years now and should have written a review before now. The team there led by Stuart are fantastic and in particular Nikki Lumsden who has gone way beyond in getting my recent sale over the line ...
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Comment on agent fees
These are always too high! Like every customer I would want them to be lower but to be fair the branch did earn them with this sale!
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“Feroza was great and really helpful all along the process. ......”

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Jun 09,2016
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Feroza
By: 'Eloi'
Jun 09,2016
0 people found
this helpful
Feroza was great and really helpful all along the process. Very different experience to other estate agents in the area (better!). Always helpful, professional and friendly. Great service!...
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By: Ross
Jun 13, 2016
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Hi Eloi, Thank you for your review, we're very please you received a helpful service. We will pass this feedback on. Regards, Ross ...

“I cannot recommend Haart Camberwell enough. They helped me with ......”

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Jun 07,2016
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Nikki
By: 'Ellie'
Jun 07,2016
0 people found
this helpful
I cannot recommend Haart Camberwell enough. They helped me with the purchase of my flat two years ago and have recently been extremely helpful when helping me to arrange valuations. All of the staff I have dealt with there have been great, however I have ...
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Comment on agent fees
Very reasonable fees for an excellend service.
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By: Ross
Jun 07, 2016
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Hi Ellie, We're very happy to hear you had a great experience with our Camberwell branch, we will certainly pass this feedback on. Regards, Ross ...

“Dealing with Darien has been a pleasure from the start. ......”

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Jun 07,2016
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By: 'M'
Jun 07,2016
0 people found
this helpful
Dealing with Darien has been a pleasure from the start. He hasn't yet sold my property however I am very confident in his ability to deliver. If you are looking for a pro-active and go get attitude, he's your guy! M...
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Comment on agent fees
Good
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By: Ross
Jun 07, 2016
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Hi M, We're very happy you had a great experience with our Streatham branch. We will pass this feedback on. Regards, Ross ...

“I recently purchased a property through Haart and dealt with ......”

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Jun 06,2016
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Samantha
By: 'Emma'
Jun 06,2016
1 people found
this helpful
I recently purchased a property through Haart and dealt with Nikki during the sale and Sam for the after care. They were both amazing! Nikki had loads of knowledge regarding the flat during my viewings and was able to answer all of my queries and ...
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By: Ross
Jun 06, 2016
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Hi Emma, Thank you very much for your review, we're happy you had an amazing experience with us. We will forward this on to the team. Regards, Ross ...

“I was gazumpedHaart showed me a property I really liked ......”

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May 24,2016
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By: 'Cyrus'
May 24,2016
2 people found
this helpful
I was gazumped Haart showed me a property I really liked and I decided to make an offer there and then. Haart's agent showing me around encouraged me to increase my offer to make it a "done deal", which I did. I verbally made the ...
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“Generally very slow and disorganised. Did not have even the ......”

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May 10,2016
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By: 'KJ7'
May 10,2016
1 people found
this helpful
Generally very slow and disorganised. Did not have even the basic understanding of property legal issues necessary to help push the deal along. Were too slow and did not provide enough support to the seller to get the sale done. Although Foxtons can be very ...
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By: Ross
May 10, 2016
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Hi KJ7, We're very sorry to hear about this. Please get in touch with our help team at [email protected] who can investigate this for you. Regards, Ross ...

“Valuation over inflated promises of sale within 2 weeks. 17 viewings no ......”

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May 04,2016
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Tony
By: 'Never'
May 04,2016
3 people found
this helpful
Valuation over inflated promises of sale within 2 weeks. 17 viewings no offers no urgency in getting offers from people who came to the 3 open houses. We eventually found a buyer ourselves but as it is still in contract will have to pay Haart for doing nothing. ...
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What agent could do to change your mind?
Digraceful as we found buyer we still have to pay the fees.
Attached Filesnbsp;
Comment on agent fees
Digraceful as we found buyer we still have to pay the fees.
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“absolutely disgusting agents. have no sense of respect or any ......”

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Apr 12,2016
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By: 'first'
Apr 12,2016
1 people found
this helpful
absolutely disgusting agents. have no sense of respect or any sort of aim towards maintaining customer service. phoned them several times , most of the time being told i have been put through to head office or support, despite phoning ilford branch. asked about two properties ...
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What agent could do to change your mind?
na
Attached Filesnbsp;
Comment on agent fees
na
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By: Ross
Apr 12, 2016
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Hi there, We're very sorry to hear about your poor experience with our Ilford branch. Please get in touch with our customer experience team asap at [email protected] so we can hopefully work to resolve this for you? Regards, Ross ...

“Dishonest, bullies, threatening, unpleasant. Silver tongued devils. All talk, no ......”

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Apr 11,2016
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By: 'Threatened'
Apr 11,2016
5 people found
this helpful
Dishonest, bullies, threatening, unpleasant. Silver tongued devils. All talk, no action - literally. Only concerned about claiming their fee. No regard for customer satisfaction. If they recommend their solicitor 'Bentleys' to you, don't use them! They are lazy, rude, bullies. A good match for Haart....
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Comment on agent fees
Ravir just told me they can charge 3% on the sale when you market with another agent - even after the exclusivity period has ended. Atrocious.
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By: Threatened Customer
Aug 04, 2016
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Can you believe this guy? No sign of remorse. His reply is five times longer than my initial complaint. If he didn't have anything to hide, he wouldn't be so full of bullshit. Avoid these people. They only care about the £££. ...

“If your thinking of putting your property on the market ......”

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Apr 02,2016
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By: 'Tony'
Apr 02,2016
3 people found
this helpful
If your thinking of putting your property on the market think twice about going with HAART. Massive fees*. Customer service is the worst I've experienced all very good for the first 14 days once contract is signed and the promises they give you to think your ...
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Comment on agent fees
Bad but not paid nothing
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Was this helpful? Yes

“Haart were almost useless from the word go: they did ......”

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Mar 31,2016
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By: 'Haartless'
Mar 31,2016
0 people found
this helpful
Haart were almost useless from the word go: they did not know anything about the property's roof, who owned the surrounding land, or whether planning had been granted for the extension. They were so bad at contacting the vendor we did it directly ourselves. We ...
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Comment on agent fees
Anything more than 50p would be a rip off.
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By: Ross
Mar 31, 2016
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Hi there, We're very sorry to hear about your poor experience with us. Please contact us at [email protected] so we can help make amends for this. Regards, Ross ...

“Terrible! The estate agency building looks pleasing, modern, clean - ......”

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Mar 30,2016
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By: 'Tooting'
Mar 30,2016
0 people found
this helpful
Terrible! The estate agency building looks pleasing, modern, clean - that is the only positive thing I can say about this estate agency. They leave changes of contract to the very last moment and then create a whirlwind of panic trying to meet their unattainable ...
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What agent could do to change your mind?
They try to add extraneous fees under the guise of 'administration'. The administration involved is to change a name or answer their phone; both of which is a challenge for all agents that we have interacted with.
Attached Filesnbsp;
Comment on agent fees
They try to add extraneous fees under the guise of 'administration'. The administration involved is to change a name or answer their phone; both of which is a challenge for all agents that we have interacted with.
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Was this helpful? Yes
By: Ross
Mar 30, 2016
View all comments (1)
Hi there, We're sorry to hear about this. Please get in touch with us at [email protected] so we can help make amends? Regards, Ross ...

“To say that I am infuriated by Haarts complete incompetence ......”

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Mar 15,2016
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By: 'Annoyedbuyer'
Mar 15,2016
0 people found
this helpful
To say that I am infuriated by Haarts complete incompetence would be a massive understatement. The Thornton Heath branch seem to follow the other branches in the way they do business, which is perhaps why the company has such poor reviews. Here is our story ...
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What agent could do to change your mind?
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.
Attached Filesnbsp;
Comment on agent fees
Couldn't say but if they charge the vendor anything for their performance i think they've been ripped off.
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By: Ross
Mar 16, 2016
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Hi there, We're terribly sorry to hear about your poor experience with us - please get in touch with us at [email protected] as soon as possible so we can assist you wherever we can and hopefully rectify some issues. Regards, Ross ...

“Awful awful awful. We have had 12 months of stress and ......”

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Mar 13,2016
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By: 'Purplecat529'
Mar 13,2016
0 people found
this helpful
Awful awful awful. We have had 12 months of stress and lost hundreds thanks to this company. Awful pressure viewings. Awful sign up. Awful move in. Awful customer service. Awful communication. They don't know anything about their properties. Awful exit. Awful support to get deposit back. ...
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What agent could do to change your mind?
Bad. Not worth ‚£1 for what we got.
Attached Filesnbsp;
Comment on agent fees
Bad. Not worth ‚£1 for what we got.
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By: Ross
Mar 14, 2016
View all comments (1)
Hi there, We're terribly sorry to hear about your poor experience with us. If you could please email in to us at [email protected] with all the details we would like to hopefully help make amends? Regards, Ross ...

“Dreadful communication throughout. We bought a property from Haart. Through ......”

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Feb 22,2016
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Esta
By: 'GL'
Feb 22,2016
1 people found
this helpful
Dreadful communication throughout. We bought a property from Haart. Through the process they were unable to be reached by phone or email, they were discourteous, and seemed incapable of listening to our concerns. As a concrete example, one message took three and a half weeks ...
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What agent could do to change your mind?
NA
Attached Filesnbsp;
Comment on agent fees
NA
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By: GL
Apr 01, 2016
View all comments (2)
As requested, I sent my details to Ross on the 25th of Feb. As if to prove my point about dreadful communication, as at the 1st of April there has been no reply. ...

“I hope people think very carefully about using HAART Estate ......”

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Feb 13,2016
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By: 'housebuyer81'
Feb 13,2016
0 people found
this helpful
I hope people think very carefully about using HAART Estate agents. They are one of the most DECEIVING agents I've ever dealt with. A word of warning to anyone thinking about using them. Here is my story if anyone is interested: To begin with I ...
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What agent could do to change your mind?
The agent's fees are amongst the highest in London
Attached Filesnbsp;
Comment on agent fees
The agent's fees are amongst the highest in London
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By: Dhiraj
Mar 14, 2016
View all comments (2)
This is the most unprofessional, cowboy estate agent I have ever came across. I asked for a viewing on a property in postmill drive maidstone and I was given 11am on Monday (today). I drove down from London for more than a hour. I had received a text message and a call from Kirsty to confirm the appointment this morning. I reached at the property at 10.45. I got a call from Kirsty at 10.55 to tell me that the viewing has been cancelled. As I was already at the property I spoke to the vendor at t ...

Vendor Fees

To be discussed with agent

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/10/2022, 11:11 AM by Jessica Shaw
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:11 AM 20/10/2022 by Jessica Shaw

Awards won by haart

Regional Awards won by haart

Individual Branch Awards

Witham, CM8

Cambridge, CB2

Lincoln, LN2

Slough, SL1

Nottingham, NG1

Northampton, NN1

Cambridge, CB1

Birmingham, B17

Sutton, SM1



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