99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
11th Apr 2024
reviewed by 'TOBY OLIVER'
17th Jan 2024
reviewed by 'Ellie'
17th Jan 2024
reviewed by 'Diana'
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £85,000 | £3,270,000 |
| Lettings | 94% | 94% | £700 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 189 | 6 | 277 | 7 | 207 | 1 | 115 | 1 | 29 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Grants Independent Estate Agents Branches (view all 3)
Jan 30,2020
Jan 30,2020
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Stef is excellent. Proactive, responsive and always helpful. I think she balances being empathetic with tenants and pragmatic with landlords well. She's mostly dealing with problems of all kinds but does it with a sense of humour and is calm and unflappable.
I was offered ...
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Jan 30, 2020
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Stef has been an absolute gem dealing with the letting of my son Alastair's house in Addlestone. So lucky that he chose her to be the manager and since he is at work all day outside, I have had the pleasure of liaising with her on any problems that occur. Highly efficient , professional and calm. ...
Jan 30,2020
Jan 30,2020
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Stephanie has bags of property management experience, interacts well with tenants and is happy to accept input & suggestions as to how our properties are managed....
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Jan 30,2020
Jan 30,2020
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I've been using Grants for several Years to manage my property and they've never let me down yet. Stef in particular always goes above and beyond whenever needed, she's the ultimate professional!...
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Jan 30,2020
Jan 30,2020
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Fantastic property management for our flats. Stef has years of experience and a great customer manner. Highly recommended by us ....
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Jan 30,2020
Jan 30,2020
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The service received from Stef has been fantastic for the 3 years I've been renting my flat. Always really helpful & great communication.
Highly Recommended!...
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Jan 30,2020
Jan 30,2020
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Grants (Stephanie Hazley in particular) has provided me with excellent service over the years. I really appreciate that she informs me of issues immediately, responds immediately to my queries and requests and suggests the best approach for getting those issues sorted in the quickest and ...
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Jan 30,2020
Jan 30,2020
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Stef is proactive and expedient in arranging for issues to be resolved. There isn't anything I've asked her to do that has not been done....
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Jan 30,2020
Jan 30,2020
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I have used Grants for many years and have found their service to be efficient throughout from finding a tennant to managing the property. I would be happy to reccommend...
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Jan 30,2020
Jan 30,2020
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Stef is great - brilliant communication, reliability even better. A fantastic team member, quick, efficient and understanding. Has been our contact for three years and consistently understands and attends to tenant's needs....
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Jan 29,2020
Jan 29,2020
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Stephanie Hazley/ Grants Weybridge
Has been looking after my flat on Weybridge and keeping me updated on all and more than is required from an agent; a great person , very professional. What I appreciate most is she will always try to minimise cost of any ...
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Jan 29,2020
Jan 29,2020
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Grants is an excellent lettings agency to deal with, and Stef in particular is extremely efficient and effective in her role as property manager. She sorts out any issues promptly and without fuss, and I am assured that my property is in good hands....
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Jan 29,2020
Jan 29,2020
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Grants have been great agents - I have been dealing with them for a number of years and would recommend them.
I opted for the fully managed service and so glad I did. Stef especially has been superb - If anything is needed... time after ...
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Dec 23,2019
Dec 23,2019
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We cannot speak highly enough of the service and professionalism of Stuart and his team. They were absolutely first class and I would certainly recommend them and use them again....
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Dec 23,2019
Dec 23,2019
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Stuart & his team have been very friendly communicated well with us , Which has made the whole process so much easier , This is the Second time we have used them . Huge thanks to the whole team at Addlestone for everything they have done .
Janet 23/12/2019...
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Dec 09,2019
Dec 09,2019
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A totally professional company. Excellent property photographs which really displayed the it to maximum effect. Extremely helpful and friendly staff who arranged numerous viewing which resulted in a satisfactory sale. I would totally recommend Grants to anyone trying to sell their property....
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Dec 02,2019
Dec 02,2019
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Very efficient & informative. Communicated well & made the whole process extremely easy & hassle free. Would definitely recommend them....
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Nov 21,2019
Nov 21,2019
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Stuart and his team went above and beyond for me, They were up against the odds with unhelpful tenants on viewings for the property but never showed how tiresome this was for them. They worked hard at getting the right price on the property and ...
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Nov 13,2019
Nov 13,2019
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Grants of Woking have been incredibly helpful to me both in the sale of my current property and my purchase. What I thought would be straight forward took 10 months to complete which was absolutely nothing to do with Grants, I got upset but Gareth and ...
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Nov 08,2019
Nov 08,2019
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Company is very pleasent to deal with.
I did not think I would be getting such good service.
Great response times , very helpful, very friendly.
Stephanie is my account manager I feel very lucky to be dealing with such a friendly company....
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Oct 23,2019
Oct 23,2019
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The staff at Grants have been very friendly and professional and the sale of our home has gone very smoothly.
I would not hesitate to recommend this company....
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Oct 15,2019
Oct 15,2019
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Cannot fault Grants so far. I have recently dealt with Abby for the letting our our flat. She responds quickly to my queries and deals with any issues efficiently. Very happy so far!...
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Sep 11,2019
Sep 11,2019
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Abby was always polite and friendly and quick to respond to queries - I had a couple of issues after moving in which were resolved very quickly. Would recommend...
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Aug 20,2019
Aug 20,2019
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Abby is phenomenal at her job. Professional, hard working and extremely efficient. She knows the market inside out and has a vast amount of experience, which makes the process of finding a new tenant so easy. You can waste time and money with Agents, but ...
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Aug 08,2019
Aug 08,2019
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Agnes is great and really seems to care about helping people find a suitable home. Plus, she kept us in the loop through the whole process, which was really appreciated. Definitely recommend!...
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Aug 07,2019
Aug 07,2019
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absolutely brilliant best estate agent i have ever dealt with. Abby was exceptional in knowing the market, best advice ad enabling us to secure the flat of our dreams! Absolutely outstanding....
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Aug 05,2019
Aug 05,2019
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Stef Hazley always goes the extra mile to help us with the often complex issues of resolving issues within the flat and communal areas. This often involves liaison between us, the residents Assosiation, the landlord and third parties such as plumbers and roofers....
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Jul 29,2019
Jul 29,2019
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A smooth sale of our property from start to finish and with continual support throughout. Feel we got the best possible price and we have Grants to thank for that....
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Jul 25,2019
Jul 25,2019
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My Partner and I were so pleased to have found Abby Taylor . She was very friendly from the first moment we met with her .
As we wanted to see other properties to rent before our final decision , we called her back a few days later ...
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Jul 23,2019
Jul 23,2019
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Service from enquiring online to exchange has been faultless (about to complete). Our original enquiry was replied to within a matter of hours. James was really flexible with our viewing requests and last minute changes! He was on hand anytime on the phone or emails, ...
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Jul 12,2019
Jul 12,2019
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10/10 service from Grants from start to finish. After speaking with Abby regarding a property I had seen online and discussing my needs and very tight timescale, she lined me up to see a property last week that I have moved into today.
The process was ...
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 4:23 PM by Mr Neal M AldridgeComplaints Procedure
Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Best Letting Agent in Weybridge 
