Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles