99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
11th Apr 2024
reviewed by 'TOBY OLIVER'
17th Jan 2024
reviewed by 'Ellie'
17th Jan 2024
reviewed by 'Diana'
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £85,000 | £3,270,000 |
| Lettings | 94% | 94% | £700 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 189 | 6 | 277 | 7 | 207 | 1 | 115 | 1 | 29 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Grants Independent Estate Agents Branches (view all 3)
Aug 13,2015
Aug 13,2015
2
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I had issues with getting my property let out by a leading estate agent , and was very concerned in how things were going .
Natalie and Courtney were true experts , they know the market very well and managed to let the property almost immediately . They spent ...
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Comment on agent fees
fees competitive and while not cheapest best value given exceptional service
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Aug 12,2015
Aug 12,2015
2
people found
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Courtenay was very efficient from the beginning of our search. She contacted me straight away and requested my requirements and sent through relevant properties. What I really appreciated during our search for a property was that Courtenay always followed up once a week to see ...
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Aug 11,2015
Aug 11,2015
1
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I am now settling into my new home, and Grants have smoothed the path through the whole process. When I first phoned, the property I had seen on Rightmove was already under offer. Rather than wasting both my and their time viewing properties that weren't ...
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Aug 07,2015
Aug 07,2015
1
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I was kept fully up to date with new property instructions and I was actively encouraged to view properties. James was always friendly, polite and professional, he booked viewings in promptly and as requested and he was on time for all viewings. He was knowledgable ...
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Jul 31,2015
Jul 31,2015
1
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Neal and his team were extremely professional and managed to achieve a high number of viewings of our property very quickly. They were very proactive and used a drone to get a good shot of the front of our property, which otherwise would have been ...
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Comment on agent fees
Very fair.
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Jul 26,2015
Jul 26,2015
1
people found
this helpful
this helpful
Highly professional and honest service by expert staff. Many thanks for all your help throughout the process of buying our beautiful new house! Excellent communication at every stage. We would definitely recommend Grants to anyone wishing to buy or sell a property. A truly First ...
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Jul 23,2015
Jul 23,2015
1
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I had registered with a lot of the agents in Woking but I have to say that Kevin at Grants was the only one that seemed to pay attention to what I needed for my new property. Throughout the purchase he was attentive and thorough ...
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Jul 22,2015
Jul 22,2015
1
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James and Neal got a great price for my house and then went above and beyond to help make sure it all went to lan and we comppleted on schedule. Thanks guys...
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Jul 22,2015
Jul 22,2015
2
people found
this helpful
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The service I received from the Woking branch was second to none during the initial property search right through to completion. Unlike the other agents I dealt with at the time, I was not bombarded with unsuitable properties, but only those that matched my exact ...
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Comment on agent fees
Though the tenancy arrangement fees charged were higher than those quoted by other local agencies they were not particularly excessive. In the end you get what you pay for! As the service received was superior to that provided by other agencies I've dealt with, the uplift is good value and worth paying extra for.
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Jul 21,2015
Jul 21,2015
2
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Tenacious and attentive from listing to tenant in ten days and for the asking price. What more could you ask for? Had a slight wander with a fellow letting agent but they soon wrestled it back and went for the kill!....
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Comment on agent fees
Seem fair
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Jul 20,2015
Jul 20,2015
1
people found
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Grants have been excellent throughout the process of finding new tenants and then arranging for them to move in. Wouldn't hesitate to use them again...
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Jul 20,2015
Jul 20,2015
2
people found
this helpful
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Natalie and Courtenay have been extremely helpful throughout the whole process of moving into our new rental property.
There were a few hick-ups with regards to a couple of things like window keys missing, but a quick phone call or email across to them, and ...
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Jul 20,2015
Jul 20,2015
0
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I don't normally write reviews, but I am extremely impressed with the service I received from start to finish with Grants and in particular Stuart there. There were issues around every turn with the sale with existing tenants and agreements in place, planning issues etc ...
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Jul 17,2015
Jul 17,2015
1
people found
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We had a fantastic experiment with Courtney and Natalie helped where needed when Courtney wasn't working.
Friendly people, happy to help, good communication....
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Comment on agent fees
Bit pricey but no different to others really.
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Jul 07,2015
Jul 07,2015
1
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Can I first say that a name is missing from the above list - Woking Property Manager Hanah W. Together as a Team Natalie, Hanah and Courtney provided excellent service. I had previously been with one of the top UK Letting agents - not a ...
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Jul 04,2015
Jul 04,2015
0
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James was very helpful ,patient and efficient.
He could not have done any more for us.
I would recommend him and would use him again....
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Jul 04,2015
Jul 04,2015
0
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Provided constant and high level feedback and assistance throughout the process as well as helping with the whole procedure from finding the correct accomodation to various details to help set up the place and get information from the Landlord etc....
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Jul 03,2015
Jul 03,2015
1
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Grants sponsored the South Woking Community Fun Day (June 2015) by putting up advertising boards at designated properties, list provided by me.
Natalie is easy to deal with, friendly and efficient. Natalie arranged the design and ran it past me for approval. The boards were put ...
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Jul 02,2015
Jul 02,2015
1
people found
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I've been a Landlord for several years and finally I've found a lettings agent that gives the Estate/Letting industry a better name!!! The agent in question is Michelle Trimming of Grants in Weybridge.
Michelle works very hard, communicates well and does her utmost to ...
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Jul 01,2015
Jul 01,2015
2
people found
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Can I please take this opportunity to complement the fabulous service received. Nothing was too much trouble for either Natalie or Courtenay, by way of customer service and going the extra mile to ensure that everything was done. We look forward to a long and ...
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Jun 10,2015
Jun 10,2015
0
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Michelle was professional friendly and Right from the offset. She was there to answer every question that I had. Nothing was to much trouble and she is a credit to the company. My experience has been a pleasurable one which is purely down to Michelle, ...
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Jun 05,2015
Jun 05,2015
0
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I marketed my property through Grants Independent on a Wednesday and had an offer of full asking price by the end of Thursday! Can't complain with that!
Both Natalie and Courtenay made it easy, plus they offered the best fees i could find! Would definitely ...
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Jun 02,2015
Jun 02,2015
0
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Right from the offset Michelle was extremely friendly and helpful. Above all she was extremely conscientious and efficient. She was on hand whenever required, to respond and progress things. Even on Michelle's day off, she took the time to ensure that the Homelet application was ...
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Comment on agent fees
I felt the fees were a little high given that I have undertaken a similar activity in the local area (leatherhead) for my mum where the fees were half the price.
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May 28,2015
May 28,2015
0
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I found Natalie and Courtenay very helpful and professional during the whole process of finding and securing a tenant for me and I would not hesitate in using them and Grants again
Steve Carr
landlord...
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Comment on agent fees
fair
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May 21,2015
May 21,2015
0
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My husband I plus our two little boys found ourselves in the unexpected position of having our Landlord return after 5 years due to returning from abroad. I contacted Grants in a bit of a panic as I liked a lot of their properties. Michelle Trimmings ...
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Comment on agent fees
N/a
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May 20,2015
May 20,2015
0
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Stuart and Richard have been absolutely outstanding during our house sale. Our house was the first on our estate to be sold which made valuation a little bit harder but I felt they gave us great advice as to how to position it in the ...
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Comment on agent fees
Very competitive
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May 15,2015
May 15,2015
0
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Cant thank Courtenay and Natalie enough for all their help, guidance, friendliness and top drawer professionalism.
Great company and great people....
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May 15,2015
May 15,2015
0
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I had previously used another agent for my property rentals but was approached by Natalie who really impressed. She was positive, friendly and professional and always contactable. I work in the city so being able to speak with Natalie and her team whenever it suited ...
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May 13,2015
May 13,2015
0
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Thank you so much to Emma for being extremely efficient helpful and kind in helping myself and my two young children find a property to let with all the requirements we needed. Emma has stayed in contact the whole way thru the process and ensured ...
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May 12,2015
May 12,2015
0
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Natalie is a rare gem. She was very helpful, approachable and honest throughout our whole experience which is hard to find when dealing with estate agents.
Nothing was too much trouble for her and she was also on hand whenever I needed to speak to ...
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 4:23 PM by Mr Neal M AldridgeComplaints Procedure
Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Best Letting Agent in Weybridge 
