Grants Independent Estate Agents
4.9/5, 834 reviews
98% recommended
99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
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Latest Reviews

 View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
“Stuart was nothing but patient, helpful and responsive with me (a very stressed buyer with no faith due to a ......”
11th Apr 2024
reviewed by 'TOBY OLIVER'
“I have had a very positive experience from everyone at Grants!They are clearly well experienced and good at their ......”
7th Feb 2024
reviewed by 'M.'
“Very Good and swift Service with all professional team members....”
17th Jan 2024
reviewed by 'Ellie'
“Jemma and Sarah have been so amazing in helping me with my move- it was smooth and effortless. Everything was ......”
17th Jan 2024
reviewed by 'Diana'
“Very professional and helpful company!Thank you to Jemma who helped us a lot.Would definitely recommend....”
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
“Jemma and team supported us through all the process smoothly and were prompt with any enquiry I made. Thanks you...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 100% £85,000 £3,270,000
Lettings 94% 94% £700 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
189 6 277 7 207 1 115 1 29 2
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Grants Independent Estate Agents Branches (view all 3)
Addlestone, KT15
Weybridge, KT13
Woking, GU21

“Stephanie is very professional. She is always available to help, ......”

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Apr 21,2017
Minithumbup
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Stephanie
By: 'Andreas'
Apr 21,2017
0 people found
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Stephanie is very professional. She is always available to help, respond very quick to all queries and is very flexible....
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“Very helpful, quick to respond to queries and quick to ......”

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Apr 16,2017
Minithumbup
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Stephanie
By: 'L'
Apr 16,2017
0 people found
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Very helpful, quick to respond to queries and quick to sort out any issues. Always understanding to both the landlord and tenant....
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Comment on agent fees
I've never really understood why admin fees are so high to simply renew tenancy. I personally think the fees of £90 for paperwork is too high.
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“Jane Denis has always been nothing but professional, dealt with ......”

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Apr 12,2017
Minithumbup
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By: 'Amelia'
Apr 12,2017
0 people found
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Jane Denis has always been nothing but professional, dealt with any problems I have brought up to her and solved any issues fast and efficiently. Couldn't ask for a better agent....
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“Stephanie has always been helpful, very informative and always tries ......”

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Apr 11,2017
Minithumbup
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Stephanie
By: 'Robyn'
Apr 11,2017
0 people found
this helpful
Stephanie has always been helpful, very informative and always tries to do her best for the tennant. Very flexable with property checks and always happy to discuss anything we may need....
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“Jane Dennis has always been totally professional, helpful and has ......”

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Apr 11,2017
Minithumbup
By: 'Paul'
Apr 11,2017
0 people found
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Jane Dennis has always been totally professional, helpful and has assisted in difficult situations with my tenants and is always immediately helpful with my questions...
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N/A
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“We were very pleased with the service provided by this ......”

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Apr 10,2017
Minithumbdown
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By: 'E.Lewicka'
Apr 10,2017
0 people found
this helpful
We were very pleased with the service provided by this Agent throughout our whole tenancy. Jane is very professional, always promptly replying to any queries/issues etc. Jane has been ever so helpful and willing to provide the best service possible in regards to any ...
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“On occasions when I need to contact Stephanie and others ......”

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Apr 09,2017
Minithumbup
By: 'Jennifer'
Apr 09,2017
0 people found
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On occasions when I need to contact Stephanie and others in Grants, I am happy with their responsiveness to issues and advice....
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“Grants first visited us to give us a selling estimate ......”

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Apr 06,2017
Minithumbup
By: 'Rebecca'
Apr 06,2017
0 people found
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Grants first visited us to give us a selling estimate for our home, I was very impressed with Kevin and his enthusiasm towards our flat. He was very knowledgeable on the area and similar property prices etc. He told me they give a very personal ...
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Comment on agent fees
I felt these were very fair.
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“Excellent property management service. Stephanie is prompt and professional with ......”

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Apr 06,2017
Minithumbup
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Stephanie
By: 'Happy'
Apr 06,2017
0 people found
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Excellent property management service. Stephanie is prompt and professional with communications regarding checks required and property maintenance needs. Her communications are timely and accurate. I recommend Grants....
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“I would highly recommend Grants management service. Jane Dennis was ......”

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Apr 06,2017
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By: 'Maria'
Apr 06,2017
0 people found
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I would highly recommend Grants management service. Jane Dennis was professional and efficient at all times during the tenancy. No job was too much for her she has always been very dependable and focused. She is highly knowledgeable....
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Comment on agent fees
Fee was fine.
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“Stephanie is very professional and easy to deal with. Issues ......”

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Apr 03,2017
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Stephanie
By: 'Gilly'
Apr 03,2017
0 people found
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Stephanie is very professional and easy to deal with. Issues are always sorted out quickly and efficiently. No issues at all recommending her....
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“Stephanie is a very professional lady and is very easy ......”

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Apr 03,2017
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Stephanie
By: 'Sandy'
Apr 03,2017
0 people found
this helpful
Stephanie is a very professional lady and is very easy to get along with. She is friendly and very competent at her job. She will put herself out to help you in anyway that is required and has contacts from electricians, gardeners, plumbers up to ...
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Comment on agent fees
Good
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“I have now used Grants for 3 lettings in the Woking ......”

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Mar 30,2017
Minithumbup
By: 'Adam'
Mar 30,2017
0 people found
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I have now used Grants for 3 lettings in the Woking area and I have always found their service very good and professional. I have mainly dealt with Natalie and Megan. I would be happy to recommend them as an agency....
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Comment on agent fees
Their fees are competitive
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“Sophie was great to deal with throughout the process & always ......”

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Mar 16,2017
Minithumbdown
By: 'Chris'
Mar 16,2017
1 people found
this helpful
Sophie was great to deal with throughout the process & always happy to help and advise. She was also quick to respond to any queries I had. Thoroughly recommended....
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“I cannot compliment Stephanie enough! She has been so helpful ......”

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Mar 14,2017
Minithumbup
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Stephanie
By: 'K'
Mar 14,2017
0 people found
this helpful
I cannot compliment Stephanie enough! She has been so helpful and efficient on every occasion. Email or telephone call she has responded so quickly and got everything sorted in such a professional and helpful way. Nothing is too much trouble for her. I would highly ...
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“Hi we found both Natalie and Megan very helpful in ......”

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Mar 09,2017
Minithumbup
By: 'Harvey'
Mar 09,2017
0 people found
this helpful
Hi we found both Natalie and Megan very helpful in our search for a rental property and they were always very prompt in answering our enquiries. We would have liked a introduction of the flat when we moved in in terms of showing us how ...
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Comment on agent fees
OK .... the going rate
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“Natalie has found tenants for 2 flats for me in Woking. ......”

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Mar 08,2017
Minithumbup
By: 'David'
Mar 08,2017
0 people found
this helpful
Natalie has found tenants for 2 flats for me in Woking. They are always pro active in marketing properties combined with a professional, honest approach in all aspects of letting. Would definitely recommend ....
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Comment on agent fees
Fees are competitive
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“Sunt foarte multumit de grants independent membrii companiei mau ajutat ......”

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Mar 06,2017
Minithumbup
By: 'Bogdan'
Mar 06,2017
0 people found
this helpful
Sunt foarte multumit de grants independent membrii companiei mau ajutat si mau sustinut inca de la inceput cand mam mutat in noua casa si le multumesc din suflet Translation by Google Translate: Grants are very pleased with the company's independent helped and supported from the ...
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“From outset polite and efficient staff who catered for viewing ......”

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Mar 03,2017
Minithumbup
By: 'K17'
Mar 03,2017
0 people found
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From outset polite and efficient staff who catered for viewing preferences. Very good service prior to moving in with negotiations and correspondence. Slower once fees paid I had a provisional date but limited contact between fee paying and tenancy signing (particularly as not sure what ...
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Comment on agent fees
Reasonable over all fees ate expensive regardless of who you use.
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“Stephanie is brilliant, she always informed me on the update ......”

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Feb 23,2017
Minithumbup
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By: 'St'
Feb 23,2017
0 people found
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Stephanie is brilliant, she always informed me on the update regarding few issues we've had at our rented property, even though she didn't have straight answer, she would get in touch promptly inform me she is on the ball. She resolved our issues very quickly ...
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Comment on agent fees
Good
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“In the short time that we have been with Grant's, ......”

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Feb 22,2017
Minithumbup
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Stephanie
By: 'Mat'
Feb 22,2017
0 people found
this helpful
In the short time that we have been with Grant's, Stephanie has been great to deal with. She responds to any issues promptly and see them through to the end in a timely fashion....
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Comment on agent fees
As we have relocated from Australia we find agents fees in general very high and should really be incorporated as part of the monthly management fee to the landlord. However, we find Grant's fees to be inline with other agents.
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“Stephanie is always very hands on!Highly professional, understanding and ......”

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Feb 18,2017
Minithumbup
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Stephanie
By: 'Kristina'
Feb 18,2017
0 people found
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Stephanie is always very hands on! Highly professional, understanding and caring. Always easy to get hold of and great communication....
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“Sophie understood our needs from the start, and found us ......”

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Feb 17,2017
Minithumbup
By: 'Daniel'
Feb 17,2017
0 people found
this helpful
Sophie understood our needs from the start, and found us a wonderful family home. Sophie works very efficiently and fast on getting the job done, she has great communication skills in keeping you up to date throughout the process, which can be a very stressful ...
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Comment on agent fees
Fees can always be high in the rental market. But I wouldn't say they were any higher than some other estate agents....
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“Sophie has been brilliant throughout the entire process of re-letting ......”

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Feb 15,2017
Minithumbup
By: 'KLEv'
Feb 15,2017
1 people found
this helpful
Sophie has been brilliant throughout the entire process of re-letting our property. She has been positive, pro-active and efficient and everything has gone smoothly - Thank You!! K.Evans...
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Comment on agent fees
Sophie works incredibly hard and I have had several conversations after hours to finalise matters. She's worth every penny!
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“Emma understood my needs and found me the perfect property ......”

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Feb 10,2017
Minithumbup
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Stephanie
By: 'Natacha'
Feb 10,2017
1 people found
this helpful
Emma understood my needs and found me the perfect property for my family. She also made our move a lot less stressful, and everything went smoothly. Thank you Emma! Stephanie is very professional in dealing with the management of the property, very reliable and helpful, ...
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“Kevin assisted me and my partner with buying a property ......”

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Feb 07,2017
Minithumbup
By: 'Daria'
Feb 07,2017
0 people found
this helpful
Kevin assisted me and my partner with buying a property in Woking, we found him extremely helpful and he was always replying to emails and returning our phone calls. This was the best experience I have ever had dealining with an agent. I would definitely ...
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“Once again Stephanie has surpassed herself in making sure myself (......”

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Feb 03,2017
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Stephanie
By: 'Above'
Feb 03,2017
0 people found
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Once again Stephanie has surpassed herself in making sure myself (Landlord) and my tenants are well looked after. I really cannot speak more highly about how Stephanie's professional approach and going above and beyond puts me totally at ease! So another BIG thank you to ...
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Comment on agent fees
Fair
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“I found Sophie helpful, polite and professional in manner. Sophie ......”

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Feb 02,2017
Minithumbup
By: 'Zoe'
Feb 02,2017
0 people found
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I found Sophie helpful, polite and professional in manner. Sophie was quick to respond to any queries and advised me accordingly. The process seemed to run smoothly with her leading....
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“Jane and Stephanie have been outstanding as well as understanding. ......”

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Feb 02,2017
Minithumbup
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Stephanie
By: 'F'
Feb 02,2017
0 people found
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Jane and Stephanie have been outstanding as well as understanding. Our time with Grants has made our tenancy a positive and great experience. Many thanks Ladies. Cheers F Parry...
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Comment on agent fees
Standard market rates!
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“My property let within a couple of days of my ......”

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Feb 01,2017
Minithumbup
By: 'PM'
Feb 01,2017
0 people found
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My property let within a couple of days of my asking Grants to market it for me. Sophie handled all the negotiations in a bright and friendly manner, all paperwork was completed quickly and smoothly - and I look forward to using Grants again for ...
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Comment on agent fees
Acceptable.
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Vendor Fees

1.25%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:23 PM by Mr Neal M Aldridge
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Regional Awards won by Grants Independent Estate Agents

Individual Branch Awards

Weybridge, KT13

Addlestone, KT15



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