99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
11th Apr 2024
reviewed by 'TOBY OLIVER'
17th Jan 2024
reviewed by 'Ellie'
17th Jan 2024
reviewed by 'Diana'
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £85,000 | £3,270,000 |
| Lettings | 94% | 94% | £700 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 189 | 6 | 277 | 7 | 207 | 1 | 115 | 1 | 29 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Grants Independent Estate Agents Branches (view all 3)
Jan 29,2018
Jan 29,2018
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Both Stuart and Jess were fantastic. They were always in regular contact throughout the whole buying process. We were given regular, honest updates on the purchase of the property and they were always positive and happy to help....
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Comment on agent fees
As expected
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Jan 25,2018
Jan 25,2018
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During a frustrating sale process both Stuart and Jess were always polite, professional a and supportive.
We have now exchanged after many delays from solicitors further along the chain which we were guided through even when our frustrations were voiced to either Stuart or Jess.
...
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Comment on agent fees
We feel the fees are reasonable for this process given the support and knowledge supplied
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Jan 10,2018
Jan 10,2018
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Such a refreshing estate agent to deal with. Whenever you call they always have time to talk to you and are usually able to address your queries without "just going to check the file" - they are really on the ball and know their caseload ...
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Comment on agent fees
Competitive. They knew I was going to use them pretty much regardless of fee, but they still quoted a very competitive fee which I very much appreciated given that they had basically already got my business anyway.
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Jan 09,2018
Jan 09,2018
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Grants have looked after renting our property in a very efficient and professional way. They have always informed us promptly of any situation and acted exactly as required. Everyone we have dealt with has been friendly, pleasant and trustworthy. Excellent!...
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Comment on agent fees
The fees are perfectly reasonable
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Jan 09,2018
Jan 09,2018
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Jane provides a responsive and efficient property management service and is very pleasant to deal with. I'd certainly recommend Grants....
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Comment on agent fees
Fees are competitive.
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Dec 23,2017
Dec 23,2017
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Stephanie has been property managing our property for the last four months. She has dealt with our concerns professionally and looked to resolve them as soon as they were raised. We feel confident that Stephanie will continue to look after our property as if it ...
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Dec 21,2017
Dec 21,2017
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Stephanie is great. She's the reason we have kept our business with Grants for so long - great communication, and she really goes the extra mile....
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Dec 21,2017
Dec 21,2017
1
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As Landlords, we have been with Grants just over 2 years.
They are very professional in the letting, property management and accountancy areas.
Stephanie Hazley is our property manager and she is very proactive every time something needs to be repaired in the apartment or when ...
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Dec 21,2017
Dec 21,2017
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From day one the service provided by Stuart and Jess was second to none. We were fully supported throughout the process especially when things got stressful, kept us calm and fully informed throughout. We would recommend Grants to anyone....
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Comment on agent fees
Very satisfied with the fees charged
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Dec 20,2017
Dec 20,2017
1
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Stef is fantastic. Always incredibly responsive and keeps me updated despite the fact I'm 3,000 miles away!
Happy Christmas all
Steve...
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Dec 20,2017
Dec 20,2017
1
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Stef took over managing my property recently and has always been very quick to deal with response to emails sent and having had a few teething problems in the property, has dealt with them promptly and professionally....
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Comment on agent fees
Better than I have had before
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Dec 19,2017
Dec 19,2017
1
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Stef is affable and highly efficient always immediately on the case sorting the few minor issues I have had when moving into a flat....
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Comment on agent fees
Letting fee and rental cost are reasonable
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Dec 19,2017
Dec 19,2017
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Jane, is always approachable and is easy and very pleasant to deal with. All problems are dealt efficiently and resolved smoothly....
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Dec 19,2017
Dec 19,2017
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Stef has been looking after us for 2 years now and across 2 properties. We can only commend her on her thoroughness and helpfulness, both to us as tenants and to our landlord....
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Comment on agent fees
Fees a little higher than most other agents, but can be seen in service offered with 6 monthly property inspections.
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Dec 19,2017
Dec 19,2017
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Casey has been professional, helpful, honest, and kept in regular contact by phone and email throughout the process of finding tenants for our flat....
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Comment on agent fees
Seem to compare favourably with other agents in the area
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Dec 18,2017
Dec 18,2017
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Steph is always helpful and nothing is too much trouble. Always understanding and easy to get hold of when their is an issue. Brilliant service as a tenant....
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Dec 15,2017
Dec 15,2017
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I can relax knowing Stephanie will competently deal with anything related to my property. She is considerate to both the landlords and the tenants needs and is always prompt to communicate. I have used Grants for over ten years and I am very happy to ...
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Dec 15,2017
Dec 15,2017
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I have been with Grants Letting, for over 3 years. I have always received very good service, any issues resolved swiftly & always communicated to me. Jane is great to deal with, friendly & organised....
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Comment on agent fees
Fair
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Dec 15,2017
Dec 15,2017
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Very professional and quick to respond to queries, Both Emma and Steph are friendly, approachable and eager to help. Paperwork on my rental property was processed quickly and efficiently....
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Comment on agent fees
The agent's fee of £400 to tenants is not acceptable. It's been debated in the House of Commons, and agreed to be unreasonable and unfair. Many other agencies are now waiving this fee, as I understand it will be illegal to insist on it in the future.
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Dec 15,2017
Dec 15,2017
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On the ball all of the time......Stef responds and actions matters quickly and efficiently.....no issue is to minor.....understands the issue and gets the right person on the scene.....in no time at all......
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Comment on agent fees
Fees are good market rates
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Dec 14,2017
Dec 14,2017
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Steff has been brilliant all year for us.
We have 3 flats rented and she manages them perfectly.
Thanks
Chet...
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Dec 14,2017
Dec 14,2017
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Steph has been extremely helpful and on the ball from the beginning. She has always replied to my (many) emails promptly and sorted out any problems we have had quickly.
I would not hesitate to recommend Grants and especially Steph to anyone who is looking ...
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Dec 14,2017
Dec 14,2017
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Stephanie is brilliant in her job of property management. She is very attentive to any issues, is a good listener and provides solutions that solves the issue. She has a great attitude towards her job and offers customer service that is second to none....
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Dec 14,2017
Dec 14,2017
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Steph is that very unique face of an absolute professional and practical human being. She fully understands the frustration of the tenant with property issues and always aims to reach speedy, practical, cost effective solutions within the parameters of peoples lives. Those of us who ...
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Comment on agent fees
n/a
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Dec 14,2017
Dec 14,2017
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We use Grants Lettings for property management and finding new tenants when necessary. Stephanie is very efficient and does not have a problem, if we want to order something rather than using their own supplier. Emma is a good judge of the suitability of prospective ...
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Comment on agent fees
All in all the fee we pay for full management is reasonable.
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Nov 08,2017
Nov 08,2017
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Steph is great and very personable, she is very quick to respond and resolves any problems or queries very efficiently. Steph is very experienced and it is always a pleasure to deal with her....
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Oct 11,2017
Oct 11,2017
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Stuart and Jess were very efficient and helpful and never seemed to mind answering all our queries. Our property was valued and quickly put on the internet and they produced a very attractive leaflet, We thought that our house would sell fairly fast but we ...
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Comment on agent fees
I was told beforehand what their charges would be, so I was expecting the final billing but it is a lot of money to be taken off the selling price !
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Sep 22,2017
Sep 22,2017
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Jane communicates in an extremely prompt and professional manner. She deals with all my queries in a timely, friendly way and I feel my property is well looked after....
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Comment on agent fees
This agents'fees are very competitive and represent excellent value for money
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Sep 21,2017
Sep 21,2017
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We have found the team at Grants to be professional, responsive and courteous in all their communications with us as Landlords and in our view with our tenants. Grants provide a good, experienced perspective of the management of issues as they arise and the appropriate ...
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Comment on agent fees
The fees for the Agency are very good.
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Sep 13,2017
Sep 13,2017
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Stef is responsive and helpful. She goes the extra mile so I am left feeing pleasantly surprised or impressed. She's been the best I've worked with in 7 years of letting out property....
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Comment on agent fees
I'm paying more than with my previous agent, but its a case of "you get what you pay for'!
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 4:23 PM by Mr Neal M AldridgeComplaints Procedure
Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Best Letting Agent in Weybridge 
