99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
11th Apr 2024
reviewed by 'TOBY OLIVER'
17th Jan 2024
reviewed by 'Ellie'
17th Jan 2024
reviewed by 'Diana'
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £85,000 | £3,270,000 |
| Lettings | 94% | 94% | £700 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 189 | 6 | 277 | 7 | 207 | 1 | 115 | 1 | 29 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Grants Independent Estate Agents Branches (view all 3)
Jun 27,2018
Jun 27,2018
0
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this helpful
this helpful
Stuart was a godsend.My flat was marketed very well and sold very quickly.I felt Stuart was always going the extra mile.There were a couple of hold ups with the sale and Stuart did so much work communicating with everybody.
Without him I ...
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The Fees were very competitive and the service was worth every penny.
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Jun 21,2018
Jun 21,2018
1
people found
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Stuart was absolutely fantastic, what a refreshing service. I dealt with a number of agents before going with Stuart at Grants. Suddenly I found the process of remarkably less stressful owing to his approachable and friendly manner. He was honest, supportive and patient. Stuart really ...
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Comment on agent fees
Good, as expected and in line with the market.
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Jun 14,2018
Jun 14,2018
1
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this helpful
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I can wholeheartedly recommend Grants to sell your home.
I started looking at the plethora of online agencies, and they were very pushy on the phone, trying to get me to commit to them immediately. I decided to visit Grants in Woking and was very ...
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Comment on agent fees
Fees were very competitive. I chose to pay in advance.
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Jun 06,2018
Jun 06,2018
2
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this helpful
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Grant's are great. It's a stressful process buying and selling a property, but they were open, attentive, responsive and not afraid to offer their advice or opinion when required. It made the whole process completely stress free which is remarkable.
Particular shout out to Abby ...
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Comment on agent fees
Very good and competitive.
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May 23,2018
May 23,2018
0
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As a tenant I am so grateful to have Stef managing the property. I cannot rate her highly enough. Not only is she unbelievably professional, friendly and deals with issues in a super fast time, she really understands and supports you. All issues are followed ...
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May 21,2018
May 21,2018
0
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My experience with Grants and in particular Emma has been first class. She has been helpful and professional providing the best service I have received from a Letting Agent to date. I would not hesitate to recommend Emma to any body looking to rent n ...
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Comment on agent fees
There was a one off fee which was fair and representative of the reference checks and service I received.
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May 21,2018
May 21,2018
0
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Stef and Casey have been absolutely amazing before and since we moved in. Whilst we were looking for a place they were one of the few agents where you didn't feel like you were talking to a sales person trying to get you into a ...
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Comment on agent fees
Good. Not overly expensive compared to where we moved from and the service we got made it feel like we got our moneys worth, rather than paying a high amount just for a letter to be sent to you!
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May 17,2018
May 17,2018
0
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We just exchanged contracts at the end of what has been roughly 3 and half months dealing with grants and particularly with Stuart, and the whole time we have been kept updated in a friendly and helpful manner, to the point that even bumping into Stuart ...
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May 04,2018
May 04,2018
0
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Casey has been very helpful, kept in touch all the way through the let, nothing seems too much trouble a very efficient and approachable person. Made the let go very smoothly. This was a short let, very different for me an I hope it works ...
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Comment on agent fees
Average
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May 04,2018
May 04,2018
0
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Emma was very helpful & professional , Weybridge grants is the right place if u r looking for a rent house or flat ! Thanks Emma ð...
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Comment on agent fees
Good
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May 03,2018
May 03,2018
0
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this helpful
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Emma and Sarah at Grants have been an absolute pleasure to deal with from start to Finish. I had encountered a couple of issues with my previous Letting Agent which made me weary of future rentals however a brief chat with Grants ended up in ...
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Apr 23,2018
Apr 23,2018
0
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Coming from an estate agency background myself i am only too aware of the trials and tribulations of selling and the high fall through rate. Neal stuck with us through some very hard emotional and stressful times. We had several fall throughs from the buyers ...
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Comment on agent fees
GOOD
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Apr 14,2018
Apr 14,2018
0
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We have just sold a property using Grants . They were very straightforward and friendly to deal with, extremely helpful with any queries, and were always efficient in keeping us in the loop regarding viewings . In summary, a good company to do business with....
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Apr 04,2018
Apr 04,2018
0
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Casey has handled our tenant search excellently and we are v happy to have found a great couple to move in....
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Apr 02,2018
Apr 02,2018
0
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Our experience was poor. As prospective tenants we were lied to about the property (although we didn't realise this until later), were repeatedly treated as though we were an inconvenience, and were even given the wrong account details for the payment of our rent (the ...
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Comment on agent fees
I have no idea why were charged fees. In the end we were forced to do much of the agent's work ourselves and correct their mistakes for them. I therefore consider the fact that we were charged anything all to be extremely unfair.
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Apr 03, 2018
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(1)
Dear Anon, please can you contact me on 01932 841020 or [email protected] to discuss the above including the fees you have paid. Your review is listed as anonymous and I would like to understand exactly what you have experienced and resolve any issues for you. ...
Mar 24,2018
Mar 24,2018
0
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this helpful
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I dealt with Emma when viewing the property and she was very approachable and helpful throughout the process. She even brokered an arrangement to get a bed into the property to help me out, which was very thoughtful.
Upon becoming a tenant, Stef has looked ...
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Comment on agent fees
The fees seemed a touch on the high side.
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Mar 23,2018
Mar 23,2018
0
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Our purchase was by no means smooth, but Stuart was always available and kept us up to date as best he could. It was refreshing to have open and honest conversations with your Estate Agent and feel he had our best interests at heart, with ...
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N/A
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Mar 21,2018
Mar 21,2018
0
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Jane is very helpful, if something is broken, damaged she will arrange for it to get repaired straight away. She keeps us informed at every stage when the contractors have been advised of the situation to the landlord agreeing the quotes. Always willing to help. ...
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Comment on agent fees
Good, if there's every a problem they will get it repaired worth the fee.
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Mar 21,2018
Mar 21,2018
0
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Steph continues to maintain the really high professional standard through swift resolution and always with a smile. My last review said it all, it hasn't changed, still the best!...
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Comment on agent fees
n/a
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Mar 20,2018
Mar 20,2018
0
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My experience in renting my property through Grants is a positive one.
Emma Harris worked hard to find the right tenants for my property.
I am pleased....
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Comment on agent fees
Good
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Mar 20,2018
Mar 20,2018
0
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Stephanie gets 5 stars for doing her job of property management brilliantly well. She has a great attitude towards her customers and her responsibilities. She is very attentive to any issues, is a good listener and provides solutions that really work.
I am running out of ...
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Mar 19,2018
Mar 19,2018
0
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We have used Grants for several years for Renting out our properties. They have a very professional approach always keep us informed and finds another tenant before the previous tenant moves out We always have a excellent service from all the staff in Lettings...
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Comment on agent fees
Average
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Mar 19,2018
Mar 19,2018
0
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Having used Grants Independent for several years I would happily recommend their services to landlords.
They have let all 8 of our properties on a continuing basis and always found suitable tenants. The staff at the office are friendly and helpful, in particular Emma who I ...
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Comment on agent fees
Good
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Mar 19,2018
Mar 19,2018
0
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Very helpful.. and polite nothing was too much trouble all my questions answered and transactions went well.. had 2 viewings as wanted to show my other half. Emma said i would love it and she was right... big thanks to Emma.....
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Comment on agent fees
Good
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Mar 16,2018
Mar 16,2018
0
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Thanks very much to all Grants Woking branch staff. I have been working with them for 2 years and very happy with the professional and efficient way they work. And especial thanks to Jane Dennis for all her good works.
Kasra...
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Comment on agent fees
very happy
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Mar 16,2018
Mar 16,2018
0
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Casey was very helpful and extremely polite. He was also very happy to arranging viewings to suit us including the end of a day and at weekends. We really could not find fault in the service...
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N/A
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Mar 15,2018
Mar 15,2018
0
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Casey was helpful and efficient in introducing my new tenants, Grants always seem to be able to let my property very quickly....
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Feb 21,2018
Feb 21,2018
0
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Had a very smooth buying experience with Grants.
Neal and his colleagues met all the basic requirements i.e. all stood by their appointments (put up with my repeat visits), answered email promptly and always answered the phone.
The negotiating phase was not arduos, and ...
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Comment on agent fees
I was a buyer, so don't have a view on fees.
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Feb 21,2018
Feb 21,2018
0
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I have been using Grants to manage my property while overseas for the past 12 years. Their service has been excellent in managing the property and Grants have kept me well informed on the status of the property. Over the past few months, the property has ...
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Comment on agent fees
Good value
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Feb 17,2018
Feb 17,2018
0
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Unbelievably service from Stuart & Jess, kept us updated regularly throughout the process. They both went above and beyond to ensure the sale kept momentum from start to finish. We would both highly recommend....
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Comment on agent fees
Standard for the market today.
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 4:23 PM by Mr Neal M AldridgeComplaints Procedure
Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Best Letting Agent in Weybridge 
