99% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 834
23rd Jul 2024
reviewed by 'Katie'
11th Apr 2024
reviewed by 'TOBY OLIVER'
17th Jan 2024
reviewed by 'Ellie'
17th Jan 2024
reviewed by 'Diana'
15th Dec 2023
reviewed by 'Adarsh Sasidharan Nair'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £85,000 | £3,270,000 |
| Lettings | 94% | 94% | £700 | £8,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 189 | 6 | 277 | 7 | 207 | 1 | 115 | 1 | 29 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Grants Independent Estate Agents Branches (view all 3)
Mar 10,2019
Mar 10,2019
1
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Great experience everything has gone through quickly and smoothly, we recieved excellent service from start to finish would highly rerommend...
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Mar 06,2019
Mar 06,2019
1
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Grants Estate Agents have been very
helpful during the sale of our property. It was a very difficult market and having been let down twice by previous buyers we were very downhearted to say the least and wondered if we'd ever sell the property. Gareth ...
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Comment on agent fees
Average
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Feb 14,2019
Feb 14,2019
0
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James Francis went out of his way to be helpful. Friendly and personal service - great communication. We would thoroughly recommend....
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Feb 02,2019
Feb 02,2019
1
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Agness has been great and very helpful would recommend. Grants has been great to deal with and always been helpful...
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Comment on agent fees
Good
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Jan 30,2019
Jan 30,2019
1
people found
this helpful
this helpful
I used Grants estate agents and purchased my dream home. Very polite and very professional. The agent has been fantastic throughout the process and I have no complaints at all. The agents went above and beyond to accommodate our further visits to measure up during ...
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Comment on agent fees
N.A
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Jan 22,2019
Jan 22,2019
1
people found
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Trying to arrange a viewing, coming 50 miles away from the property and last minute cancellation and twice.
I find this.agency very unproffesional and extremely unreliable!
I would not ever recommend anyone and I have a feeling that most of the.reviews here are not ...
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Comment on agent fees
Extortianate!
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Jan 22, 2019
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No need to spend anymore time with you guys...worthless..whenever something goes wrong, it always the.tenants.to blame! ...
Jan 19,2019
Jan 19,2019
0
people found
this helpful
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Gareth and his team provided a terrific service during the recent sale of my property. From listing to viewings and then to eventual offer, everything went relatively smoothly and was handled very professionally and efficiently. I was particularly impressed with the Agent's no nonsense and ...
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Comment on agent fees
Standard terms and fees
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Yes
Jan 18,2019
Jan 18,2019
0
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Buying a first home from the Woking branch was a perfect experience. Helpful, polite, easy to reach, great communication and a generally positive experience throughout. Would definitely recommend. Gareth and Stuart were the perfect team to help get the purchase over the line!...
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Comment on agent fees
N/A
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Dec 21,2018
Dec 21,2018
0
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this helpful
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Neal and James were fantastic throughout our house sale and purchase. After some awful experiences with estate agents in the past their professionalism and honesty have restored my faith! Worth every penny of the fee, can't reccommend highly enough....
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Dec 20,2018
Dec 20,2018
0
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On choosing an estate agent it was important to choose a company which was really postive about our house and staff that I would like to liaise with. Grants offered exactly that. James was particularly impressive with his communication. His feedback was prompt and useful ...
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Dec 20,2018
Dec 20,2018
0
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I find Jane as high qualified, professional and very helpful person, taking actions very quick, during 1 year of my tenancy I have never had any problems which have been reported and haven't been solved.
Much appreciated....
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Comment on agent fees
as per contract
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Dec 18,2018
Dec 18,2018
0
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I had the pleasure of renting a flat through Grants' Woking branch for just over two years, and have nothing but positive words. At all times, any request for assistance, help with a query or general enquiry was met and attended to in an expeditious, ...
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Comment on agent fees
Incredibly reasonable fees.
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Dec 14,2018
Dec 14,2018
0
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Our house had been on the market for 9 months when we change Estate Agents to Grants. After initially meeting with Gareth and Abby we found a buyer rapidly, the house sale went through with very little hassles, except for solicitors down the chain. Gareth and ...
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Comment on agent fees
Their fees were lower than other estate agents.
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Nov 29,2018
Nov 29,2018
0
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I have been working with Jane for 2 years, renting out my flat through Grants. I am very happy with the way that Jane has managed the flat, finding the right tenant for me, efficiently solving the flat issues and as quick as possible, dealing with ...
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Comment on agent fees
Very good
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Yes
Nov 26,2018
Nov 26,2018
0
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this helpful
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I have been dealing with Jane as our property manager and all emails have been responded to quickly and with great information. She has been extremely polite and easy to work with. When she see's that the query might take some time she is open ...
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Comment on agent fees
The fees I did feel were expensive but I assume it's like that wherever you go, there was 3 of us renting which bumped up the price considerably.
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Nov 23,2018
Nov 23,2018
0
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When any item breaks down Jane is always prompt at ensuring a replacement. Ensured we had new carpets fitted this year....
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Nov 21,2018
Nov 21,2018
0
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Jane has been managing my flat kn Woking for two years now. Tennants have bedn chosen/vetted well and the occasional problems that have occcurred dealt with efficiently and resolved....
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Comment on agent fees
Fees are very competitive c/w othets.
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Nov 15,2018
Nov 15,2018
0
people found
this helpful
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Stuart provided a professional and excellent service from start to finish. He communicated with us every step of the way, answered all our questions and made the process of selling a less stressful experience. I would not hesitate to recommend him and Grants, to any ...
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Comment on agent fees
The fees were as expected
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Nov 15,2018
Nov 15,2018
2
people found
this helpful
this helpful
Abby from Grants has rented a few of my properties now and always goes above and beyond to ensure everything runs as smoothly as possible. The whole service is very professional and I would definitely recommend using them....
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Nov 15,2018
Nov 15,2018
2
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Had a great experience with Abby, the whole process was easy and clear and with no issues at all, thank you!...
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Nov 13,2018
Nov 13,2018
0
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Stephanie is extremely efficient, thorough and responsive. She can always be counted on to go the extra mile. In addition, she excels at anticipating problems. She is a pleasure to deal with you and Grants Weybridge is very lucky to have her as part of ...
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Nov 07,2018
Nov 07,2018
0
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I was buying a property through Grants, with nothing to sell.
Nonetheless, Stuart and Gareth could not have been more attentive, diligent and helpful, to ensure swift communications between the parties and to quickly resolve issues.
Any potential customer can be assured that this team ...
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Comment on agent fees
Not applicable
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Nov 06,2018
Nov 06,2018
0
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this helpful
this helpful
It is with great pleasure to give this review for Stephanie Hazley in your Weybridge branch. She is the most helpful, polite, courteous lady you could wish to meet. Nothing is too much of a problem for her to deal with, which she does immediately ...
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Comment on agent fees
Good
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Oct 23,2018
Oct 23,2018
0
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Very pleased with overall customer service.
I am a new buyer and was a bit nervous, as did not know much around house buying legal challenges and process. Like a Wikipedia, Stuart was always there to help and answer anything possibly around house purchase, this ...
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Comment on agent fees
No fee, as I was a buyer
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Oct 18,2018
Oct 18,2018
0
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In a difficult market Neal and James obtained a good offer and acted very professionally throughout the period of the sale which ensured it went through smoothly and with as little fuss as possible. Also hosted the purchasers on a number of occasions before completion ...
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Comment on agent fees
Competitive
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Oct 18,2018
Oct 18,2018
0
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Stef ensured that any issue was resolved promptly and was very efficient in her dealings with the letting. Very satisfied!...
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Oct 18,2018
Oct 18,2018
0
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Stef ensured that any issue was resolved promptly and was very efficient in her dealings with the letting. Very satisfied!...
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Oct 15,2018
Oct 15,2018
0
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We worked mainly with James during our house purchase and he was always available if we had any queries, helping us a lot throughout the process. Would definitely recommend....
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Sep 25,2018
Sep 25,2018
0
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We purchased our new home through Stuart at Grants Independent. Stuart is very friendly and was excellent throughout. I would highly recommend buying through Grants....
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Comment on agent fees
Very Good
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Aug 30,2018
Aug 30,2018
1
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this helpful
this helpful
Abby was always there to help whenever we needed her and made moving into our first home together as easy and stress free as possible. Thank you!...
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Comment on agent fees
Good
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Vendor Fees
1.25%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 4:23 PM by Mr Neal M AldridgeComplaints Procedure
Grants Independent Complaints Procedure.
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles
We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.
Please submit your complaint in the first instance to
The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.
In The Event You Remain Unsatisfied
Please submit your complaint to:
The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE
The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Best Letting Agent in Weybridge 
