Grant Property
2.1/5, 108 reviews
29% recommended
100% lettings valuation accuracy
48% lettings fee satisfaction
No company information
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Latest Reviews

 View all Reviews 108
26th Jan 2024
reviewed by 'Anon'
“Never turned up to the viewing! My friend and I spent our money & travelled all the way from London & Birmingham ......”
27th Nov 2023
reviewed by 'Previous tenant'
“Do NOT give your money and trust to Sandstone. If you want quality service, value for money and safe, reliable ......”
22nd Nov 2023
reviewed by 'Anna'
“If I could give zero I would. Our experience with them has been despicable, toxic and frankly their conduct has ......”
25th Oct 2023
reviewed by 'Thea'
“Absolutely abysmal - washing machine broken for 3 weeks and the lady is meant to respond to us and our queries ......”
28th Jul 2023
reviewed by 'Michael'
“Do not use- disorganised, greedy, impossible to work with, They have changed their name to Sandstonehttps://sandstoneuk.com/- They ......”
5th Jun 2023
reviewed by 'Dundee landlord'
“Had one of their managed flats leak water into mine on 3 separate occasions but they refuse to repaint my ceilings ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 48% £290 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 30 70 0 0 0 0 1 5
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Grant Property Branches (view all 5)
Dundee, DD1
Edinburgh, EH3
Glasgow, G12
Nottingham, NG1
Stirling, FK8

“Awful...”

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Jun 05,2018
Minithumbup
By: 'Chris'
Jun 05,2018
3 people found
this helpful
Before we even got the keys at 1pm we were turned away and told to come back in half an hour after lunch. The flat had a lot of black mould hidden behind beds and other nooks and crannies we did not see on inspection, ...
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Bad
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“Great service....”

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Jun 03,2018
Minithumbup
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Scott
By: 'Drake'
Jun 03,2018
1 people found
this helpful
Lots of questions arose after our property was sold halfway through our lease but, even though we did not have an appointment, Scott set aside tike in his diary to talk to us and explain all of the answers to our questions. We are extremely ...
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“Terrible service...”

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Jun 01,2018
Minithumbdown
By: 'Postgrad'
Jun 01,2018
4 people found
this helpful
Grant has been very helpful and service-minded up until moving in. After that we have had several problems with important facilities not working on and off, and especially a reoccurring incident with the boiler causing the house to be out of hot water and heating, ...
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“Fabulous...”

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May 24,2018
Minithumbup
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Lily
By: 'Carrie'
May 24,2018
0 people found
this helpful
They were so patient in handling our problems and helped us step by step. it's very hard to even get viewings as students in Edinburgh but Grant Property and Lily in particular really gave us the help we needed...
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Comment on agent fees
Good
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“I didn't realize Grant had such an awful reputation until ......”

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Sep 21,2017
Minithumbdown
By: 'Teresa'
Sep 21,2017
9 people found
this helpful
I didn't realize Grant had such an awful reputation until I moved into the flat. Unfortunately, for us they lived up to their bad reputation. Here are some of the issues that arose: They gave our intinary with our names and addresses to another tenant ...
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“When I first became a tenant under grant property's care ......”

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Sep 14,2017
Minithumbdown
By: 'Sarah'
Sep 14,2017
9 people found
this helpful
When I first became a tenant under grant property's care it was as a tenant swap. No inspection was carried out before I moved into he property and I was only provided with an inventory after asking via email multiple times. I reported a number ...
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Comment on agent fees
Fees were reasonable
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“I was considering changing agents. I have a portfolio of ......”

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May 17,2017
Minithumbdown
By: 'Bitsy'
May 17,2017
9 people found
this helpful
I was considering changing agents. I have a portfolio of eight student properties so I popped in. Never have I been met with less experienced individuals in my life. "I'm on lunch", "can you see to this woman. Kels", does your company not welcome new ...
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“These lovely ladies were so willing to help, easy to ......”

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May 04,2017
Minithumbup
By: 'Nathalie'
May 04,2017
0 people found
this helpful
These lovely ladies were so willing to help, easy to contact, and generally quick on their toes. Maja helped me find my flat, and was very kind towards three very eager girls. The application process was very swift; no other comments on that. An issue ...
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Comment on agent fees
Great
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“Just got our new property for rent through grant property, ......”

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Apr 26,2017
Minithumbup
By: 'Amy'
Apr 26,2017
0 people found
this helpful
Just got our new property for rent through grant property, found the process fairly straight forward and effortless. Staff were very friendly and helpful in regards to questions and flat viewings and sorting all the paperwork. Overall a positive experience....
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Comment on agent fees
Good
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By: Georgia Flanagan
May 02, 2017
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Hi Amy, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Dawn was very helpful throughout our whole experience. As first ......”

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Apr 25,2017
Minithumbup
By: 'Gemma'
Apr 25,2017
0 people found
this helpful
Dawn was very helpful throughout our whole experience. As first time letting tenants she reassured us and explained everything to us.We had a very positive experience with Grant Properties and would highly recommend the agency....
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By: Georgia Flanagan
May 02, 2017
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Hello Gemma and Diane, the Stirling team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Dawn was incredibly helpful when we went to view the ......”

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Apr 25,2017
Minithumbup
By: 'Erin'
Apr 25,2017
1 people found
this helpful
Dawn was incredibly helpful when we went to view the flat. She showed us around quickly and efficiently, explaining everything to us clearly, making sure we understood it all. She was very helpful in answering all our questions after the flat viewing and that therefore ...
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By: Georgia Flanagan
May 02, 2017
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Hello Erin, the Stirling team were delighted you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management ...

“Would not recommend this letting agent. Damp mouldy flat and ......”

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Apr 11,2017
Minithumbdown
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Sharon
By: 'Bob'
Apr 11,2017
4 people found
this helpful
Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more often....
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By: Grant Property
Apr 17, 2017
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Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management. ...

“Really can't wait to move out in May. Our tenancy ......”

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Mar 18,2017
Minithumbdown
By: 'Bad'
Mar 18,2017
4 people found
this helpful
Really can't wait to move out in May. Our tenancy has been terrible, damp, mould and no help from the horrible staff....
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Comment on agent fees
Awful, had to pay deposit 9 months in advance
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By: Grant Property
Mar 29, 2017
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Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management ...

“Top class like the barber. Rate 10/10 would visit again! Even ......”

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Mar 16,2017
Minithumbup
By: 'Michael.M'
Mar 16,2017
0 people found
this helpful
Top class like the barber. Rate 10/10 would visit again! Even Ainsley could find it great location. All staff were very helpful ty m9...
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Comment on agent fees
Good
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By: Grant Property
Mar 29, 2017
View all comments (1)
Hello Michael, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Grant property has been a great team to work with! ......”

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Mar 09,2017
Minithumbup
By: 'BethR'
Mar 09,2017
0 people found
this helpful
Grant property has been a great team to work with! Nothing is was bother, if there was any issue they were happy to solve it as soon as they could. They are have been helpful and have been happy to give advice when we were ...
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Comment on agent fees
Fees are reasonable and good for a price
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By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Beth, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“I was asked to give a review by the office, ......”

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Mar 06,2017
Minithumbdown
By: 'Winniebago'
Mar 06,2017
4 people found
this helpful
I was asked to give a review by the office, and was surprised because my experience of this rental agency has been diabolical. Because I was polite does not mean I was not displeased and dissatisfied. I am polite to everyone. The lady in the ...
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By: Grant Property
Mar 13, 2017
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Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management. ...

“We work along side Grant Property in Stirling having been ......”

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Mar 01,2017
Minithumbup
By: 'Alliance'
Mar 01,2017
0 people found
this helpful
We work along side Grant Property in Stirling having been approached by Dawn to investigate problems with properties prior to and during lease and ensure that required works are carried out to a high and acceptable standard. We have always received a very good service ...
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By: Grant Property
Mar 13, 2017
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Hello, the team were delighted to receive your feedback. If you ever need any assistance in the future, it's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“They always respond to our every concern within a reasonable ......”

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Mar 01,2017
Minithumbup
By: 'Jake'
Mar 01,2017
1 people found
this helpful
They always respond to our every concern within a reasonable amount of time. We've had issues with them in the past but they've improved a lot since the change of staff. Now, we couldn't ask for more!...
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By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Jake, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“The newly renovated flat has proved to be an enjoyable ......”

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Feb 27,2017
Minithumbup
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Maja
By: 'Hannah,'
Feb 27,2017
1 people found
this helpful
The newly renovated flat has proved to be an enjoyable space for living. Although we have had some issues i.e mould in the bathroom and one bedroom and a broken shower these issues were eventually fixed although there was a slight delay. The staff ...
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Comment on agent fees
For the standard of our property the fees are reasonable
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“Never using these guys again. Last year was better but ......”

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Feb 27,2017
Minithumbdown
By: 'Benedetti'
Feb 27,2017
7 people found
this helpful
Never using these guys again. Last year was better but the manager Mrs Cook left and it all went to crap....
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“Worst landlords I've ever had. Shower began leaking into my ......”

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Feb 13,2017
Minithumbdown
By: 'Joe'
Feb 13,2017
8 people found
this helpful
Worst landlords I've ever had. Shower began leaking into my bedroom in September. It is now the 13th of *February and I've still had nothing fixed....
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“I would never recommend this company. First of all, my ......”

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Jan 21,2017
Minithumbdown
By: 'Rebmarjel1997'
Jan 21,2017
4 people found
this helpful
I would never recommend this company. First of all, my flat mates and I booked in to view a property and were told we had a set date. When we turned up to the flat on that date nobody from Grant Property showed up. We ...
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By: Andrew Hutton
Jan 23, 2017
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Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management. ...

“I would not advise this agency to anyone as they ......”

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Jul 16,2016
Minithumbdown
By: 'Tajana'
Jul 16,2016
3 people found
this helpful
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. ...
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What agent could do to change your mind?
Rent increasing by 10% every tenancy year
Attached Filesnbsp;
Comment on agent fees
Rent increasing by 10% every tenancy year
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“Deborah is such a great help when we go in ......”

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May 23,2016
Minithumbup
By: 'Simba'
May 23,2016
3 people found
this helpful
Deborah is such a great help when we go in or call. Nothing is too much trouble and she's always smiling. Very professional and lovely. My parents were more relaxed after meeting Deborah at Grants as they were nervous about me moving to Stirling....
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Comment on agent fees
Didn't pay fees
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“Dawn is always really friendly and helpful when I go ......”

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Apr 29,2016
Minithumbup
By: 'Chloe'
Apr 29,2016
2 people found
this helpful
Dawn is always really friendly and helpful when I go to Grant Property and will go above and beyond for tenants! She's really good at her job and ensures to keep in good contact with the tenants to make sure everything is ok with the ...
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“Dawn is very helpful and reliable in the work she ......”

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Apr 21,2016
Minithumbup
By: 'miriam'
Apr 21,2016
1 people found
this helpful
Dawn is very helpful and reliable in the work she does. Always understanding towards all her clients. Never any issue....
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“So I wasn't exactly excited to go through grant property ......”

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Mar 15,2016
Minithumbup
By: 'Sophiecrooks'
Mar 15,2016
1 people found
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time ...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
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“Grant property were very helpful when I asked to move ......”

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Dec 04,2015
Minithumbup
By: 'kfm'
Dec 04,2015
4 people found
this helpful
Grant property were very helpful when I asked to move in really quickly, they did all they could to ensure a swift move was possible. There were the little touches too that I assumed all agents did, but have since discovered they don't, E.G. ...
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“Myself and my flatmate fell in love with the flat ......”

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Nov 09,2015
Minithumbup
By: 'Jenna'
Nov 09,2015
3 people found
this helpful
Myself and my flatmate fell in love with the flat when we first seen it, so we decided to go for it, not much information was given back in march. We got a dreaded phone call stating there were a few problems with the flat. ...
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Comment on agent fees
I do feel way pay a little to much rent, compared to other people living in the area.
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“I used them as tenant and was really happy with ......”

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Aug 28,2015
Minithumbup
By: 'craigboi'
Aug 28,2015
0 people found
this helpful
I used them as tenant and was really happy with the service as a whole. My queries and complaints were answered in a timely manner and a repair was carried out in good time by a friendly chap. The girls there were all really helpful ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 30/10/2017 by allAgents

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