92% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
73% lettings fee satisfaction
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Simon
(61)
Martina
(42)
Nic
(39)
Jamie
(28)
Kerri-Anne
(19)
Ellie
(15)
Diana
(13)
Nick
(12)
Luke
(10)
Darren
(9)
Matt
(9)
Kate
(8)
Helen
(8)
Tim
(8)
Paul
(6)
Andrew
(6)
Michael
(5)
Carl
(5)
Hannah
(3)
Hannah
(3)
William
(3)
Carole
(2)
Toby
(2)
Gemma
(2)
Hannah
(1)
Dan
(1)
Karen
(1)
Ben
(1)
Michael
(1)
Leo
(0)
Tom
(0)
Colin
(0)
Glenn
(0)
Litan
(0)
Hasret
(0)
Lucien
(0)
Latest Reviews
View all Reviews 1656
7th Oct 2024
reviewed by 'Eloy'
6th Sep 2024
reviewed by 'HatchWarren'
12th Aug 2024
reviewed by 'Neeta Roopra'
31st Jan 2024
reviewed by 'Kate Morrison'
10th Dec 2023
reviewed by 'Weslei Palozzi Almeida'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £24,500 | £46,050,000 |
| Lettings | 87% | 73% | £550 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 53 | 15 | 60 | 44 | 831 | 26 | 560 | 19 | 24 | 24 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Jun 30,2018
Jun 30,2018
0
people found
this helpful
this helpful
We used Gascoigne Pees for selling and buying. The service we received we from Sophie was great and very professional. She kept us up to speed with all developments and would respond promptly to emails and telephone calls. We were in a large chain and ...
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Comment on agent fees
Good. They we agreed 1% which is generally all agents standard rate these days.
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Jun 29,2018
Jun 29,2018
0
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From the beginning of the whole process you have been fantastic and helpful with good advice. I appreciated the constant updating phone calls and advice from you, Janet, which were very reassuring. Matthew, thank you for helping a great deal when I was having problems ...
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Comment on agent fees
Very good rate of fees
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Jun 28,2018
Jun 28,2018
0
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Thank you to the team at the Richmond office for arranging my house sale. The service I received was very professional and friendly. I was kept well informed at all stages of the process....
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Jun 25,2018
Jun 25,2018
1
people found
this helpful
this helpful
The team was involved in a very difficult sale due to the chain and information required from certain parties involved. The team went beyond expectations to help retrieve this information from management companies that were involved.
Excellent team to be represented by....
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Jun 25,2018
Jun 25,2018
1
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this helpful
this helpful
Kate was prompt in answering our concerns and ensuring all the paperwork was sorted. It was a very professional and efficient service....
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Jun 25,2018
Jun 25,2018
0
people found
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Very professional to deal with, followed up everything they said they would. We genuinely felt they were working on our side and helped to push our sale and our purchase through quickly and efficiently....
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Comment on agent fees
Fees were more than fair for the work carried out.
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Jun 25,2018
Jun 25,2018
0
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Scott Carson has been an amazing individual to deal with from the very start of our property sale.
He's extremely courteous and very pleasant to deal with, he also has great knowledge of the property market and is very honest and trustworthy.
We would like ...
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Comment on agent fees
Good
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Jun 23,2018
Jun 23,2018
2
people found
this helpful
this helpful
Jamie was helpfull and supportive throughout and chased down problems as they came to light. The solicitors cause a great deal of problems which Jamie was mostly prepared for and though experience or determination dealt with.
We have already recommended Jamie to neighbours and would ...
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Comment on agent fees
Good
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Yes
Jun 22,2018
Jun 22,2018
2
people found
this helpful
this helpful
Provided prompt and efficient professional service.
The communication was clear at every step of the process.
By using active listening skills every question was fully answered speeding up the process for both parties.
Diana and Jamie demonstrated excellent interpersonal skills throughout....
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Comment on agent fees
Not applicable
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Jun 19,2018
Jun 19,2018
0
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this helpful
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The good news is that the property was sold but we are not convinced we got the best possible price. Mick Gooding was professional and easy to deal with. Kerri-Anne was a pain in the backside and we felt she was working for our purchasers ...
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Comment on agent fees
Fees good.
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Jun 21, 2018
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(1)
Really sorry to read the review suggesting Kerri was working for the buyer, Kerri did everything in her power to get this sale through and the buyers buyer was the pain in the backside, had it not been for Kerri the sale would not have gone through. ...
Jun 18,2018
Jun 18,2018
2
people found
this helpful
this helpful
Our purchase was complex and long drawn out, even though there was no chain. I can honestly say that Jamie went above and beyond what would normally be expected of an agent. He was calm, always supportive, provided all the help and guidance that we ...
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Comment on agent fees
We didn’t pay any fees as were purchasing the property.
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Jun 18, 2018
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(1)
Thank you very much for taking the time to post your review and for appreciating the effort involved in pogressing this sale, it certainly was a challenge! i am delighted for you and your family as you have secured a wonderful home, all the best for the future. ...
Jun 18,2018
Jun 18,2018
2
people found
this helpful
this helpful
Charles showed me this property as well as several others in February this year. He was friendly, knowledgable and genuine interested in finding me the right property. I was impressed that he took the time to sit down with me after I had walked into ...
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Jun 14,2018
Jun 14,2018
8
people found
this helpful
this helpful
Jordan is a hard working customer pleaser - unfortunately she was/badly let down by the chap in the office that purports to arrange finance and mortgages. After a meeting with Simon Thornhill he then totally ignored the commitments he made to my partner who ...
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Comment on agent fees
N/A
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Jun 13,2018
Jun 13,2018
0
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this helpful
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The assistance we got from James and the Gascoigne team was great. They were always available when we wanted to go and see the property for second, third and even a forth time.. Very professional service and the manager were great in re-negotiating the sale ...
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Comment on agent fees
We were buyers so did not have any fees to pay.
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Jun 07,2018
Jun 07,2018
0
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On our first visit to Gascoigne we spoke to Jim and he was very friendly and helpful, he could see that we had a clear idea of what we wanted from an estate agent and answered all our questions honestly. It was the way he ...
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Comment on agent fees
The fees were ( after a bit of negotiating) comparable to most of the other agents in the area and the staff definitely put in the work.
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Jun 06,2018
Jun 06,2018
0
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Where to start? I really would like to express my most sincerely thank you to James Gordon, Andrew, Martina, Ged and Nic! Gascoigne & Pees has helped me sold my brother's house and my house. The service you have provided has been impeccable. James has mainly ...
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Comment on agent fees
Good.
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Yes
Jun 05,2018
Jun 05,2018
0
people found
this helpful
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From the moment we met James, at a viewing as a prospective buyer, we were impressed with his direct, polite professional manner hence why we chose Gascoigne Pees as our agent.
James has always delivered on any promises and has always kept us well informed.
...
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Comment on agent fees
Average as expected
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Jun 05,2018
Jun 05,2018
0
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Pedro could not have been more helpful,And I can't thank him enough for getting me into the property in double quick time!,Very efficient and wouldn't hesitate to use him again...
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Comment on agent fees
Good
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Jun 05,2018
Jun 05,2018
0
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The moment we met Martina we knew we were in safe hands!! She was just fantastic and so professional throughout our sale and purchase. Jim (James) was also very helpful and courteous and also assisted with the sale of our house. Everyone at Gascoigne Pees ...
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Comment on agent fees
Very competitive in the market.
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Jun 04,2018
Jun 04,2018
6
people found
this helpful
this helpful
We had the property on the market with another local agent in Guildford. While they were pretty pushy with me, they couldn't sell the property. Then we moved to another local agent who didn't make any impression at all. So it was a relief to ...
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Comment on agent fees
The fees were very reasonable.
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Jun 03,2018
Jun 03,2018
0
people found
this helpful
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I used Gasgoine Pees to sell my parents' house. I knew my late father would have wanted to use them so it felt the right thing to do. I am very happy with please t(his) decision. The sale was straightforward from my point of ...
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Comment on agent fees
Market rate.
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Yes
May 30,2018
May 30,2018
0
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The entire team at Gascoigne-Pees, West Byfleet come highly recommended. They worked tirelessly to assist bringing both our sale and purchase together over the long period that had ensued. Always one step ahead and kept comprehensive records of our case should the individuals directly involved ...
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Comment on agent fees
In line, if not below average market fees. Definitely worth the price.
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May 28,2018
May 28,2018
6
people found
this helpful
this helpful
We had an up and down journey when purchasing a property. We found Mathew to be very helpful along the way and we would highly recommend gasgoine pees. Mathew helped us get to our final goal of finding not only our new property but our ...
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May 24,2018
May 24,2018
2
people found
this helpful
this helpful
This was not an easy case to manage, since the seller was being represented by a family member exercising POA and living in South America! Nonetheless, once the usual teething problems of emails lurking in Spam boxes had been resolved, the two staff members moved ...
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Comment on agent fees
Standard fee arrangement, neither good or bad.
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May 21,2018
May 21,2018
2
people found
this helpful
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Jamie, Diana, and Charles were professional to work with and secured a speedy sale on our property. They communicated consistently throughout the process and were able to trouble shoot problems as they arose....
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Comment on agent fees
The fees were competitive with local agents.
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May 18,2018
May 18,2018
0
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Strong attention taken to ensure the house sold, despite it being over a prolonged period. Always responsive, business like and polite....
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Comment on agent fees
Fees reasonable given the work involved.
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“Our experience of viewing and ultimately buying the property was great! Staff were friendly but not pushy. They were professional but approachable....”
May 17,2018
May 17,2018
0
people found
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Our experience of viewing and ultimately buying the property was great! Staff were friendly but not pushy. They were professional but approachable and always had time, especially as we viewed the property 4 times before purchasing. Everything went smoothly. No stress!...
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May 16,2018
May 16,2018
0
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This should have been a very straightforward sale because there was no chain and the property was vacant but for some reason the solicitors managed to make it take weeks! This wasn't helped by the fact that both I and the buyer were abroad during ...
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May 16,2018
May 16,2018
2
people found
this helpful
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Jamie and Diana helped myself and my partner to purchase our dream property, they have been nothing but helpful and accomodating from start to finish!
They did everything possible to help push it through to the finish line and were always very quick to respond ...
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Comment on agent fees
N/A
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May 16,2018
May 16,2018
0
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Moving is never fun, Matthew & his colleagues at Gascoigne helped to make the process less stressful, were always helpful & friendly. I would certainly say my experience of them was very positive. I had five agents in to value my property & ultimately opted for them based ...
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Comment on agent fees
Several agents offered similar fees. I am 'happy' with the fee we agreed upon.
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 20/03/2023, 12:42 PM by Nic AustenComplaints Procedure
In the first instance, speak to the branch that you dealt with. If, however, you remain dissatisfied, we have a dedicated team that will investigate your complaint.
Last updated at 11:42 AM 20/03/2023 by Nic Austen
Best Estate Agent in RG21 
