Goodfellows
4.8/5, 1448 reviews
96% recommended
93% sales valuation accuracy
99% sales fee satisfaction
93% lettings valuation accuracy
91% lettings fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 99% £24,000 £52,500,000
Lettings 93% 91% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
342 9 694 26 191 5 118 7 48 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“Where to start....? Firstly, I would say the ......”

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Feb 24,2021
Minithumbup
Stefan
By: 'JackieH'
Feb 24,2021
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Where to start....? Firstly, I would say the whole team are extremely friendly. Stefan valued our property and gave me what I considered to be honest and necessary feedback. He called when he said he would and gave me all the information needed. We decided ...
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“Carshalton beeches branch of goodfellowes...”

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Feb 22,2021
Minithumbup
By: 'Richard Goodey'
Feb 22,2021
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Used Carshalton beeches branch of goodfellowes. Can't thank them enough for their help. Emily and the rest of the staff were great....
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“My experience with Bradley was amazing.Very ......”

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Feb 18,2021
Minithumbup
By: 'Antonio'
Feb 18,2021
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My experience with Bradley was amazing. Very efficient and professional. I would like to thank him for the help and advises that he gave me....
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“We sold our home using the Carshalton Beeches......”

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Feb 16,2021
Minithumbup
Sarah
Joel
By: 'Sam E'
Feb 16,2021
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We sold our home using the Carshalton Beeches branch of Goodfellows Estate Agents. Throughout the process the team, in particular Sarah and Joel, were incredibly professional, helpful and responsive, with their assistance making any issues that arose much simpler to work through. We cannot fault ...
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By: Lee Hunt
Feb 18, 2021
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Hi Sam, We are so pleased you got there. Thank you for your feed back and the review, we all wish well in your new home. Good Luck Lee ...

“I had excellent experience of buying a proper......”

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Feb 15,2021
Minithumbup
Joel
By: 'Khurum'
Feb 15,2021
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I had excellent experience of buying a property with good fellows. In particular Joel was outstanding in that he went over and above to ensure that the sale didn't fall through despite the corona pandemic pressures. I would highly recommend Joel and good fellows....
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“I came across a property on RightMove which......”

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Feb 11,2021
Minithumbup
Tracy
By: 'Charlotte H.'
Feb 11,2021
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I came across a property on RightMove which lead me to Tracy at Goodfellows. For context; I have been looking for a place for nearly a year, so I've dealt with my fair share of agents! I couldn't have asked for a better agent, Tracy ...
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“We bought our house through Goodfellows - Car......”

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Feb 10,2021
Minithumbup
Joel
By: 'Isabel'
Feb 10,2021
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We bought our house through Goodfellows - Carshalton branch. The team was brilliant. Joel was extremely professional, helped us with all our queries and they managed to accommodate visits to the property in a few occasions. We strongly recommend them....
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By: Lee Hunt
Feb 10, 2021
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Hi Isabel, Thank you so much for this lovely review. We are all so please that things went well with sale and the move. Now you are local, don't be a stranger pop in and say hello if you are passing. Enjoy your new home. Regards Lee ...

“Good communication...”

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Feb 10,2021
Minithumbup
By: 'Katie'
Feb 10,2021
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Sold our house quickly. Katharine always kept us in the loop & chased up others & issues to keep the sale on track....
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“Thanks to everyone especially Sabrina regardi......”

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Feb 10,2021
Minithumbup
By: 'DN'
Feb 10,2021
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Thanks to everyone especially Sabrina regarding sale of flat. For keeping us updated at all times and for her help with everything....
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“Excellent customer service throughout the who......”

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Feb 09,2021
Minithumbup
Tony
By: 'JW'
Feb 09,2021
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Excellent customer service throughout the whole process. Tony was extremely professional in his approach and went above and beyond the call of duty to ensure a fair price was obtained. It was a pleasure working with him. Tony’s openness, integrity and commitment spoke volumes....
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“Amazing service...”

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Jan 30,2021
Minithumbup
By: 'O'
Jan 30,2021
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Louise and Emily provided very useful advice. They also provided regular updates to guide me through the process and made it stress free. I feel very positive about the tenant they got for my property....
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“Sale of flat....”

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Jan 29,2021
Minithumbup
By: 'Sarah'
Jan 29,2021
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I placed my flat for sale through Goodfellows, Mitcham. Cathi was sublime as the maestro Conductor ably assisted by Musa, who played first violin, the result being a brilliant symphony. Both worked tirelessly and cheerfully throughout. Nothing was too much trouble for them. They were ...
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“Very happy, satisfied service received!!...”

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Jan 26,2021
Minithumbup
By: 'Marco'
Jan 26,2021
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Very happy, satisfied with the service received. Good communication, Louise done very well her job !! Will Definetely reccomend this agency!!...
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“Consistent reliability...”

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Jan 26,2021
Minithumbup
By: 'Karim'
Jan 26,2021
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As a local landlord I have been with Goodfellows Carshalton Beeches now for 6 years and would highly recommend them for their fully maintained service plan. They handle all the tenants' requirements as well as other services such as rental guarantee arrangements and keep me fully ...
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“Friendly professional service...”

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Jan 25,2021
Minithumbup
By: 'Wei'
Jan 25,2021
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Very pleased with the service provided by Goodfellows in re-letting our house. Emily and Louise were friendly and efficient and quickly secured three offers, providing sensible advice and dealing with queries promptly and professionally in the process. We ended up with only a few days’ ...
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“We are so happy to choose Goodfellow's agency......”

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Jan 23,2021
Minithumbup
By: 'Andriana'
Jan 23,2021
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We are so happy to choose Goodfellow's agency.Absolutely amazing through the whole process. Very professional and extremely helpful team. Thank you so much Keven and Nelson...
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“Avoid at all costs...”

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Jan 22,2021
Minithumbdown
By: 'Nick'
Jan 22,2021
0 people found
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Useless agency. Delayed our contracted move-in date by two weeks ONE day before move in. Constantly avoid and ignore messages. Upon move out, they will do everything in their ability to extort you out of hundreds and hundreds of pounds from your deposit, despite leaving ...
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“House Sale...”

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Jan 18,2021
Minithumbup
Joel
By: 'Paul T'
Jan 18,2021
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Many thanks to Lee, Joel, Sarah and the team at Goodfellows Carshalton Beeches, for marketing our house for us which has now sold. The service was friendly, fast and effective and I would be pleased to recommend them to anyone....
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“Honest, efficient & responsive to clients’ wishes...”

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Jan 14,2021
Minithumbup
Sarah
By: 'Marta'
Jan 14,2021
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I could not be happier with the customer service we received from Goodfellows Carshalton Beaches. I have had most contact with Sarah Pine who literally sold our house!!! Sarah has been informative, supportive and understanding. She always responded promptly to my emails and calls. We ...
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By: Lee Hunt
Jan 14, 2021
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Marta, it has been a pleasure to meet and deal with you! Best of luck from Goodfellows in Carshalton ...

“Goodfellows Carshalton...”

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Jan 10,2021
Minithumbup
By: 'Simon'
Jan 10,2021
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I am a first time landlord who really appreciated the help and support both Louise and Emily gave me. It is clear you get what you pay for. So professional and knowledgeable would recommend 100%. I'm now looking for another property to rent. My first call ...
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By: Martin Humphreys
Jan 11, 2021
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Dear Simon thank you for such a brilliant 5 Star Review We are sure both Emily and Louise will be delighted to read this and we also hope it will encourage other landlords to use our professional services. Thank you Goodfellows Carshalton Beeches. ...

“Very helpful service from the Carshalton Good......”

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Dec 27,2020
Minithumbup
By: 'Tom'
Dec 27,2020
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Very helpful service from the Carshalton Goodfellows team. Prompt responses and continued assistance throughout the letting process. Very grateful for the service....
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“Excellent, friendly service. Very smooth proc......”

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Dec 27,2020
Minithumbup
By: 'A Hudson'
Dec 27,2020
0 people found
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Excellent, friendly service. Very smooth process throughout. The team helped me to find a property to rent and I was in within two weeks. They checked in on me to see how I had settled in and helped me to resolve a couple of maintenance ...
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“Very satisfied with the entire Goodfellows team at Morden...”

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Dec 24,2020
Minithumbup
By: 'SP'
Dec 24,2020
0 people found
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Very satisfied with the entire Goodfellows team at Morden as even during these tough times the entire team are are doing their best to keep the customers happy and on that note wishing the entire team a Happy Christmas and a fantastic new Year....
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“Absolutely recommendable. Competent, quick re......”

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Dec 17,2020
Minithumbup
Bernadette
By: 'A. Schmitz'
Dec 17,2020
0 people found
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Absolutely recommendable. Competent, quick responses, available when needed, and - importantly - listening with empathy. Created trust from the beginning. Should we come back to London, the first agency we will contact are Bernadette, David and the team of Goodfellows....
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“We received a 5* service from Sabrina and Ste......”

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Dec 16,2020
Minithumbup
Stefan
By: 'Emma And Steve'
Dec 16,2020
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We received a 5* service from Sabrina and Stefan at Goodfellows. From start to finish they were attentive to our needs and proactive in their approach (on both our sale and purchase). Estate agents often get a bad name, but Goodfellows in Cheam really set themselves ...
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“Very happy with Goodfellows...”

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Dec 04,2020
Minithumbup
Sarah
By: 'Nick'
Dec 04,2020
0 people found
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We have been very pleased with the service we received from Goodfellows in Carshalton Beeches. From our initial enquiry we were kept updated and they helped guide us through the process right up to the point of completion. It has been a particulary difficult time ...
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“Thank you Goodfellows...”

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Nov 25,2020
Minithumbup
Sarah
By: 'Nicola'
Nov 25,2020
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Goodfellows helped us to sell our house in Carshalton, and move to a new one, in Carshalton Beeches. They generated lots of interest in our property, and Lee look lots of care when showing people around our home. When looking for a new home they ...
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By: Lee Hunt
Nov 28, 2020
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Hi Nicola and Neil, Am please its all sorted for you know. Have a great Christmas. looking forward to seeing the finished product once you are all done. Good Luck ...

“This is my first time renting a property and ......”

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Nov 25,2020
Minithumbup
By: 'Shabbir'
Nov 25,2020
0 people found
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This is my first time renting a property and Goodfellows have been absolutely amazing through the whole process. I required some refurb work first, and Goodfellows arranged for a couple of quotes for me from approved companies that they typically work with. I chose one ...
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“Goodfellows branch in carshalton beaches help......”

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Nov 13,2020
Minithumbup
By: 'Michelle'
Nov 13,2020
0 people found
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Goodfellows branch in carshalton beaches helped me to find my next home! They was helpful an explained info for me as I sold an went into to rent to which I've never done before an by myself, so massive thank you to all the team , ...
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“Quick and easy procedure with a good amount o......”

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Nov 13,2020
Minithumbup
By: 'Laura'
Nov 13,2020
0 people found
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Quick and easy procedure with a good amount of support from the agency. Some work which was agreed to be done prior to moving in was not completed which has resulted in having to call the agency multiple times over a few months and it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:10 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Regional Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

Sutton, SM3

Morden, SM4



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