71% sales valuation accuracy
76% sales fee satisfaction
The Goadsby Group has specialist teams covering all aspects of residential and commercial business, including Sales, Lettings, New Homes, Homes of Distinction, Land, Mortgage Services, Business Space, Retail, Hotels and Leisure, Investment Consultancy, Special Projects, Survey and Valuation, Building Consultancy, Town Planning, Property Management, Corporate Consultancy, and Public Sector.
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The Goadsby Group has specialist teams covering all aspects of residential and commercial business, including Sales, Lettings, New Homes, Homes of Distinction, Land, Mortgage Services, Business Space, Retail, Hotels and Leisure, Investment Consultancy, Special Projects, Survey and Valuation, Building Consultancy, Town Planning, Property Management, Corporate Consultancy, and Public Sector.
Latest Reviews
View all Reviews 144
28th Jun 2021
reviewed by 'Mr @ Mrs L'
1st Jun 2021
reviewed by 'Paul'
26th May 2021
reviewed by 'Fiona Hall'
6th May 2021
reviewed by 'Disappointed'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 76% | £142,000 | £752,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 3 | 2 | 59 | 24 | 5 | 14 | 2 | 5 | 22 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Mar 10,2015
Mar 10,2015
4
people found
this helpful
this helpful
Do not deal with Goadsby letting agents. they are rubbish. we went for a property which they recommended. Complete references which completed honestly. We were declined and they would give us a reason for it. They are totally unprofessional....
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Jan 05,2015
Jan 05,2015
5
people found
this helpful
this helpful
In March 2014 I instructed Goadsby to market the sale of my flat as I thought the company to be professional and reputable. However, it is clear from the following issues I experienced this was not the case.
On 19 March I completed and scanned marketing documents ...
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What agent could do to change your mind?
Original letter of complaint dismissed by Director of Goadsby. Complaint should have been investigated through the correct channels instead of a reply being sent to us within 30 mins denying any bad service or unprofessional behavour. Also included in the reply was a reminder that if the agreed commission was not paid by the deadline date interest would be then be charged on a daily basis.Attached Filesnbsp;
Comment on agent fees
Fees did not reflect the standard of customer service received.
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Sep 30,2014
Sep 30,2014
3
people found
this helpful
this helpful
I am writing on behalf of a friend. She was interested in a property and the owners were very happy to have her as a tenant. For some reason, most probably a language barrier, there was an argument between my friend and a goadsby agent, ...
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What agent could do to change your mind?
Just show professional attitude and not use words such as "disgusting" to describe my friends behaviour.Attached Filesnbsp;
Comment on agent fees
Too high for poor job
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Apr 29,2014
Apr 29,2014
6
people found
this helpful
this helpful
I had been told in the past by several people to avoid Goadsby, however they seemed to be the only letting agents that had property's in the exact area I wanted. So, reluctantly I arranged a viewing and agreed to rent a property. On the ...
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Apr 22,2014
Apr 22,2014
0
people found
this helpful
this helpful
Fantastic ,personal ,understanding and genuine .
Martin and his team have been superb from start to finish and really treat you as the customer .
They appreciate that it is your home and your family even when you hit difficult situations .
Thank you for going the extra ...
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Mar 14,2014
Mar 14,2014
9
people found
this helpful
this helpful
Please avoid this agency, at all cost!! I am trying to escalate a formal complaint about "how they treat their tenants fairly."
They are all for the landlords. Please, please avoid!!!! Don't not use them, I have being renting for years and they are by ...
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Nov 02,2013
Nov 02,2013
3
people found
this helpful
this helpful
I was offered a local authority home but had been locked into a 12 month tenancy. I went back to Goadsby as the landlord used the originally as a tenant find. I approached them after seeking the landlord permission to re advertise the property. The fees ...
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Oct 06,2013
Oct 06,2013
4
people found
this helpful
this helpful
There are many reasons to stay away from Goadsby, but I will start with the most troubling:
My housemate was repeatedly told that she had not paid her rent for that month. She explained that she had paid but still the calls, which verged on ...
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What agent could do to change your mind?
I don't even know where to begin. There is absolutely nothing that Goadsby will do to help you. You will be left severely out of pocket.Attached Filesnbsp;
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Aug 19,2013
Aug 19,2013
8
people found
this helpful
this helpful
From personal experience with this letting agent, my friend and I would not recommend this service to anyone. To begin with, after viewing the property, we decided the same day we would like to pay our fees and go through referencing. It went smoothly as ...
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Aug 08,2013
Aug 08,2013
2
people found
this helpful
this helpful
Think carefully about the letting agent you use, if you have the choice as a Tenant. Goadsby made it clear from the outset that they act for the landlord but was not until well into the process of drawing up an agreement that I would ...
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What agent could do to change your mind?
The agent needs to balance the needs of the Tenant and the Landlord. It takes 2 to reach an agreement.Attached Filesnbsp;
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Jul 23,2013
Jul 23,2013
9
people found
this helpful
this helpful
Where to start??!!! When we moved in, the property was filthy in places such as the conservatory (we did not notice this until after we had moved in). Throughout our tenancy, we had trouble getting problems fixed. We kept getting given the wrong phone numbers ...
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What agent could do to change your mind?
See above reviewAttached Filesnbsp;
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Jul 01,2013
Jul 01,2013
6
people found
this helpful
this helpful
BEWARE-Towards the end of your 6 month AST (Normally 2 months to go) Goadsby will contact you asking if you wish to continue renting the property. If you state you wish to continue they will send you a letter asking you to sign a 'Memorandum of Agreement' ...
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Apr 05,2013
Apr 05,2013
3
people found
this helpful
this helpful
We are tenants in a property and the landlord is trying to sell it through Goadsby. For some very strange reason NONE of the staff members working at that branch seem to understand what "24 hours written notice to conduct viewings" mean. It's very frustrating that ...
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Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
Totally rubbish and a waste of time once they receive your money they do not have any moral values or duty of care to the Tennant
My property has a very crafty wind and so cold in the flat it had an infestation of siders ...
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Jan 21,2013
Jan 21,2013
6
people found
this helpful
this helpful
Myself and my girlfriend firstly put too much trust in Goadsby. I asked for a flat where I could get a permit for parking as I am in the Royal Marines and use a military vehicle to get to and from work. The third day ...
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What agent could do to change your mind?
They could have integrity and help, like we agreed. They have caused me so much hassle and am on the brink of breaking up my relationship through arguments due to all the stress of this.Attached Filesnbsp;
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Jan 15,2013
Jan 15,2013
6
people found
this helpful
this helpful
Quite possibly one of the worst estate agents I have ever had the displeasure of dealing with. They seem to be completly inept at doing anything and their communication is lousy verging on rude and offensive. They refused to relay our offer to the vendor ...
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What agent could do to change your mind?
Actually taking a buyer in a good position seriously. Actually relaying offers made on a property to the vendor Price houses according to what other agents and sold prices indicate for the area Avoid being blunt to customers and be open and approachable Just because you are an Estate Agent doesn't mean you can treat others like scum!Attached Filesnbsp;
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Jan 07,2013
Jan 07,2013
1
people found
this helpful
this helpful
To improve our family life we moved from coventry to Dorset. Goadsby made everything so simple for us it was amazing. After a couple of months we noticed the paint on the walls started to peel. We contacted Goadsby to ask if we could decorate. ...
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Jul 04,2012
Jul 04,2012
3
people found
this helpful
this helpful
We were being evicted from a previous property due to landlords dad being taken ill and needing the property, we had been searching for a month and a half when we eventually found a property we could afford and could move in asap. We are ...
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What agent could do to change your mind?
Made sure all issues were dealt with before giving us keysAttached Filesnbsp;
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Feb 09,2012
Feb 09,2012
8
people found
this helpful
this helpful
These people are a useless waste of space, they are supposed to "manage" our building - they are shocking in this role, I have never experienced such profound arrogance from people in a supposed customer relations role.
It has been impossible to deal with them ...
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Jan 26, 2013
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(2)
Given that the response from "A. Resident" refers to something they couldn't possibly deduce from the original comment, I think it's fairly clear that they're a Goadsby stooge who'd rather attack somebody on an unrelated matter than deal with any criticisms. It would seem that "Goadsby's Favourite Customer" might well have a point. ...
Jan 18,2012
Jan 18,2012
1
people found
this helpful
this helpful
Moved in over a year ago, plumbing was not finished in the kitchen, after several phone calls and visits from estate agents,, nothing was done about it. Sink and draining board came loose and same again visits and phone calls and false promises saying it ...
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Jan 13,2012
Jan 13,2012
3
people found
this helpful
this helpful
Having dealt with these people I can see why there are so many bad reports about them. Initially it actually took 6 weeks to be approved for the let, they claimed they had never received the first set of references which all my referees confirmed they ...
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What agent could do to change your mind?
Shut up shop and let the Landlords & Tennant deal directAttached Filesnbsp;
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Dec 30,2011
Dec 30,2011
0
people found
this helpful
this helpful
We have always found goadsby verwood to be professional supportive and intelligent. They know their market, they always feed back and upsell at every possibility. It's an expensive operation selling a house so why bother with second best? Well done guys good luck for 2012 :-)
...
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Dec 11,2011
Dec 11,2011
2
people found
this helpful
this helpful
Sadly we found Goadsby to be appalling both in terms of customer services and basic competence. On viewing the property we immediately agreed to take it, work was being completed and we were assured it would all be complete before the start date. We were ...
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What agent could do to change your mind?
Improve their attitude to tenants. Certain senior lettings staff are unbelievably rude and treat the tenant with contempt, this needs addressing urgently, it is upsetting, it makes you feel uncomfortable and borders on bullying. Improve communications and systems as the left half does not speak to the right, mistakes are frequent. Ensure accounts staff are available on the day to check electronic payments of all sign ups or inform them that you cannot take electronic payments on a Saturday! Properties need to be adequately maintained and when they're not the agent must fix the issues, a tough luck response is not good enough.Attached Filesnbsp;
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Dec 10,2011
Dec 10,2011
4
people found
this helpful
this helpful
Our father died suddenly last year, leaving his property in Southampton to us. We all live in Norfolk so needed a professional and sympathetic agent to sell and keep an eye on the place in the meantime. The Goadsby team ticked all the right boxes ...
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Dec 01,2011
Dec 01,2011
2
people found
this helpful
this helpful
I sold a property through Goadsby in Salisbury and would receomend them to anyone. The Branch Manager gave me honest advice on the valuation, they sold my property within 4 weeks for a very good price and treated me very well. They where always happy to ...
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Aug 10,2011
Aug 10,2011
3
people found
this helpful
this helpful
Not even worth the one star if you ask me! I was a current tenant with them in a student property, and they are the slowest, rudest people in the world! It took them over 6-9 months to fix the ariel in our house, over 3 ...
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What agent could do to change your mind?
Be more professional, doing their job instead of blaming others for their mistakes, or blaming the tenants instead of themselves. Telling us all the information we need to know at the beginning so no trouble like this would accrue so near to moving in dates! There is so much that they have no way of improving.Attached Filesnbsp;
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Aug 01,2011
Aug 01,2011
5
people found
this helpful
this helpful
EXTREMLY UNPROFESSIONAL!!
My pregnant wife made an appointment to view property, Goadsbys agent didn't show up. We called them and they said that the appointment was scheduled at a different hour so we went to the agency to find out what is going on. Their ...
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Jul 18,2011
Jul 18,2011
1
people found
this helpful
this helpful
A house in Chandlers Ford was on sale with goadsby. I enquired about it, asking to view and was told it was now tenanted and there would be no viewings for 4 months. That was two months ago. Now, on Rightmove, the property is listed as ...
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Apr 04,2011
Apr 04,2011
1
people found
this helpful
this helpful
Rubbish photos taken by a child. No communication between office during period of 2 months. No follow up from viewings. No strategic sales plan No appreciation of money spent in comparison with similar properties. Bullying tactics with regard to lowering of sale price. Couldn't sell sweets ...
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Jan 29,2011
Jan 29,2011
2
people found
this helpful
this helpful
The most unprofessional agency ever. When we moved in into rented flat, we realized that the shower doesn't work at all. It took us 2,5 months until they fixed it. Now we have mould in our flat: on windows, kitchen walls, even in a fridge. They ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
